Carlson Enterprises, LLC

Complaint: ***
I am rejecting this response because: This cost breakdown was never supplied to us prior to the fixes being put into place. I am also confused by the pitching of the roof being included in this invoice as it was a part of the original invoice. Please note that the replacing of the carpet was absolutely necessary given the fact that you refused to pay for flood restoration services. The padding did not dry out and it smelled horrible. You wouldn't want to live that way, why should I? What does the final invoice look like after all of this? I just want to know what you expect us to pay at this point.
Regards,
*** ***

Please be advised that our contract states that a cancellation fee is 30% of the total claim or $3,whichever is greater After our company had done extensive work to create an estimate, purchase third party measurements, made several calls to the insurance company and attempted to have
the homeowners approved with FEMA and approved for a loan through a bank, but the *** were denied assistance and a loanCarlson Enterprises LLC was finally able to negotiate with the insurance company to benefit the insured, but the *** could not afford their high hurricane deductibleThis took place between October 25, and January 11, 2017.The *** decided that they wanted to terminate their contract with Carlson Enterprises LLC because of a high hurricane deductible, after Carlson Enterprises LLC had made several attempts to fax them important paperwork from their insurance company and laid a lot of groundwork Deductibles cannot be waived. Due to their low income Carlson Enterprises LLC provided them a very discounted cancellation rate of $1,because the homeowners did not want to pay their high hurricane deductible, and have Carlson Enterprises LLC perform work for them They hired *** *** to represent them and he said on May 30, that based on his research, he agreed that Carlson Enterprises LLC would have completed the job at the insured's insurance company's price and assured us this was explained to the *** *** *** was a representative of seniors vscrime At this time, Carlson Enterprises LLC does not intend to refund the *** as they have spent an immeasurable amount of time trying to recoup funding they are not entitled to They have subjected Carlson Enterprises LLC employees to unnecessary harassment after Carlson Enterprises LLC had gone through extensive lengths to tarp their roof, complete the estimate, negotiate to their benefit with their insurance company, and spent resources above-and-beyond to help the *** At this time, we cannot provide any more to the ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12429082, and have contacted the companyThey are supposed to refund me all my moneyI will keep you updated as to when
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have not received any letter or refund from Carlson EnterprisesCarlson Enterprises has not responded to my
calls, messages or emails regarding this issue. They stated on 03/05/they mailed me a Release letter and a refund with FED EX Tracking Number #77171744*** that should have reached me on 03/08/18 However that tracking number was only created and never picked up or shipped by FED EX.
Regards,
*** ***

The homeowner sent us an estimate for $2,from Baker Screen Repair, which is far beyond the damage causedThe estimate exceeds the two panels initially requested. We have attached the received estimate from the homeowner which states replace all panels, replace door kits & hingers,
replace screws, provide a three year workmanship warranty, etc. Our Manager at the time reached out to the homeowner and said that $was what the homeowner agreed to, but we do not have this in writing. If the homeowner can send an email to [email protected], we would be happy to come to an agreement that matches the damages caused by Carlson Enterprises LLC employees only

*** (CE Salesman) went to this customer's home many months ago and initiated a conversation about her roof. The customer did not have enough damage to validate an insurance claim at the time. This customer then initiated the phone call to *** months later to advise him
that she had more damage and was ready to file a claim for the roof. At no time did this customer advise our salesman of any other contracts with anybody else. Our salesman are there to assist the Homeowner with the claims process. We do not tell customers that they do not have to pay their deductibles and we definitely do not go out and assist people just for them to choose another contractor over us. Florida is a right to choose state and this customer signed a contract with our Company. We do in fact have a day period after signing in which the customer may cancel the contract. We do not force or intimidate customers to sign with us, they do it willingly. Our contract clearly states that if the customer does not cancel in those days and the claim is approved, we are the contractor for their job and if they choose otherwise there is a cancellation fee of $2,or 20%, whichever is greater. This is in place to protect our company from past experiences. This customer decided to use one of her Insurance company's preferred vendors instead of our Company that she was under contract with and this is the reason we are collecting the 20% fee that she agreed to. We are here to assist Homeowners with the process and get their homes repaired, but we must also protect ourselves as a business and the people that work for us. Thank you

$1,is owed to the homeowner and we plan on cutting the check on October 27, 2017. The processing of the lien release will begin next week. It will take approximately days to release. Manager *** *** can be reach at *** with any further
questions. We apologize for the inconveniences and appreciate your business

Tell us why here...We received your complaint, and our now looking into the issue. Thank you for bringing this matter to our attention.

This case is now in litigation.

[redacted] Roofing Supplies advised us the earliest delivery date for materials in the Tampa area is Wednesday, October 11, 2017 and management has been unsuccessful in attempting to contact the homeowners.  Management is trying again to contact the homeowners today, October 6, 2017.  Please...

ask this homeowner to contact the Jacksonville, FL office so that we can accommodate the homeowner.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 11671731, and find that this resolution is satisfactory to me.  It should be noted that the quote was for 9,500 dollars, and at no time was I told that a 50% deposit was required.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is an embarrassing response from Carlson Enterprises.I am sure that someone from Carlson Enterprises can read and clearly see that there are two separate quotes on this invoice. One quote is to have the entire screen replaced for $1989 and a secondary quote for replacement only of damaged portions totaling: $485. This is how the screen company wrote the invoice.It is a complete fabrication to say you were asked to pay $2,474 as this amount would be for both a new screen and repairs (combining two separate quotes and paying twice for the same product).Your organization has never been asked to cover a penny more than the $200 for damages you caused.You have my address on file and have had 3 months to send the check. I have been told on multiple occasions that the check was on it's way.Stating confusion over the amount now is only a delay tactic and way of attempting an excuse for non-payment for known damages Carlson Enterprises caused.[redacted], of Carlson Enterprises knows the only amount ever requested was for $200 and I have evidence to prove this fact.Once the check is received, I will withdraw my complaint.
Regards,
[redacted]

Attached please find were Carlson Enterprises released Mr. [redacted] from his contract and has sent a full refund.

This is now be handled by legal counsel.

Client retained counsel now being handled by attorney.

Currently working to fulfill Mrs. [redacted]'s request.

We have refunded the $100.  We require at least a 50% down payment on an out of pocket metal roof installation job, which in this particular case would have been approximately $8,000.  We apologize for any misunderstanding in the communication with this customer.  Thank you.

Revdex.com:
I have reviewed the response made by Carlson Enterprise in reference to complaint ID 12414769, and find that one part of the complaint has been solved.   Today 10/31/2017, I received a certified mail that contained a check for $1,504.90, which represents the amount owed to me by Carlson Enterprise.  Still pending to receive documents that confirm legal release of lien attached to my property by subcontractor hired by Carlson Enterprise to do the roofing ([redacted]).Regards,
Felicia Diaz

This is being handled by attorney.

Unfortunately, [redacted] is not providing all the details. The roof itself passed final inspect on July 26, 2017.  The issue with the soffit is due to the age of his home, and we have been trying to match the colors of the soffit to best accommodate his needs.  Carlson Enterprises,...

LLC has been attempting to resolve this matter as quickly as possible.  The employee that was working on the repair is still with Carlson Enterprises, LLC.  We will have our repair technician; [redacted] reach back out to the homeowner to explain the delay in the soffit repair has been due to trying to find the closest match possible.  Alternatively, if the homeowner is OK with the mismatch of the soffit colors, we can expedite the repair.