CarMax

Calibri;"> July 8, Via Electronic Mail [redacted] ***, Operations Supervisor Revdex.com Moorefield Park Drive, Suite Richmond, Virginia Re: [redacted] Dear [redacted] ***: I am writing in response to your letter which forwarded the complaint of [redacted] On January 15, [redacted] purchased a [redacted] , VIN [redacted] (the “Vehicle”) from CarMax in Clearwater, Florida In his desired settlement [redacted] stated he wanted a refund for a tire he purchased, repair a tire with a nail in it and the fee *** will charge for the fuel line repair Total for the above repairs is $ CarMax as goodwill did send a tow truck to change the tire Fuel system light is now on [redacted] stated none of these problems were present prior to bringing car in to CarMax [redacted] stated he feels CarMax has gotten him for so much extra repair work CarMax does decline [redacted] request for reimbursement If you have any questions, please contact me at [redacted] , extension *** Thank you for providing CarMax with an opportunity to respond Sincerely, [redacted] SrAnalyst Customer Relations

July [redacted] ***, Operations Supervisor Revdex.com Moorefield Park Drive, Suite Richmond, Virginia Re: [redacted] [redacted] , VIN [redacted] (the “Vehicle”) Dear [redacted] ***: Thank you for forwarding the complaint received in your office from [redacted] regarding the aforementioned Vehicle purchased from CarMax of Littleton, Colorado on July, At the time of purchase, [redacted] elected also to purchase a [redacted] (the “Plan”) for the Vehicle In his complaint, [redacted] requests that the Plan be cancelled and the money refunded to him, or that his financing be restructured to reflect a payment and contract that does not include the purchase price of the Plan On July, 2014, CarMax assisted [redacted] with the cancellation of his Plan and the recontracting of the purchase of the Vehicle CarMax considers this matter fully resolved to [redacted] satisfaction, and appreciates the opportunity to assist with his concern If you have any questions, please contact me directly at [redacted] ext*** Sincerely, [redacted] CarMax Customer Relations

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no resolutionIf it is not resolved, I will take further actionI will attach documents, if needed Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] CarMax, lost my key and flob (keyless entry)I started a Revdex.com Complaint at that time, claim # [redacted] They did not follow through with our agreementI have been calling them for weeks but they are not returning my calls at allWhen they lost my key, they did give me a loaner carWhen they gave me a horrible offer, I asked them to fix my driver side power window to make up for their horrible serviceThey did agree to fix my windowSo I thought it was going to be worth the waste of timeweeks later they called me to tell me that the car was ready to pick upI showed up and found that they did not fix the main issue at the beginningThey did not fix my key situationThey made it worse by doing a quick and cheap fixThey handed me three keys! Instead of taking my car to a [redacted] Dealership to have my key cut with the chip and program my keyless entryThey decided to replace my ignition, and the key holes in my doors, and trunkOne key works the locks and keys for my ignitionThat is not what was agreed at the beginning and I expressed my concern to the gentleman that gave me the keysHe called me a liar, basically saying they did not lose the flob (keyless entry) but only the key and that I had the keyless entry buttonI told him that they lost it and he would forward this to a manager and I will be contactedI was never contacted and have been calling for weeks straightI have emailed and left a message to the HQ websiteNothing has been doneThis business did nothing but lose my keys , changed the locks, and gave me two keys for two different thingsI gave them my key attached to the flob, the day I walked inNow my car is worth less and I want them to give me a check to fix the key issueBecause I will never step foot in any other CarMaxI want the cost to take my car to a [redacted] Dealership to get ONE key to work ALL the locks and my keyless entry! I walked in with that, I should have walked out of there with that! Please help me Not only did they screw my keys up, they made my car worth less now! I am selling my car privately now, and I have to explain why I have two different keys like my car was made in the 70's! I have called them every day for three weeks But it took weeks to finish the jobI will be getting an estimate from a [redacted] Dealership, that will get me a key that works for all locks, my ignition, and my keyless entryThen I expect CarMax to send me a check to get it fixed

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't think it is FAIR practice to disregard my complaintI have witnesses that are willing to sign and confirm the sticker price on the vehicle was listed on the car at $on the vehicleIt is also not good practice to assume that their car lots, sales people, finance department are not committing FRAUD.There is no way I would buy a used vehicle, with mileage at the cost of a BRAND new carThey say next to me but didn't let me read and see the entire paper work that I was signingAnd brushing this under the table is unacceptablePlease help Regards, [redacted]

[redacted] ***, Operations Team Leader Revdex.com Moorefield Park Drive, Suite Richmond, VA Re: [redacted] Dear [redacted] ***: I have emailed you a copy of the repair order that you requested Also, here is the information on standards you requested There needs to be at least 2/of an inch difference in tread variationService manager stated that there was a slight cupping and the difference was immeasurable CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at [redacted] , ext *** Sincerely, [redacted] Customer Relations Analyst

October 15, VIA ELECTRONIC MAIL [redacted] Revdex.com Serving Central Virginia, Inc Moorefield Park Drive, Suite Richmond, VA *** [redacted] Dear [redacted] ***: I am in receipt of the complaint that was filed by [redacted] on September 25, 2014, regarding [redacted] (the “Vehicle”), [redacted] , that was purchased from CarMax in [redacted] on or about October 1, [redacted] ***’s complaint is regarding vehicle repairs CarMax has serviced the Vehicle and completed necessary repairs that were approved by [redacted] *** [redacted] has been in contact with the Omaha location, and has been provided some options to resolve her concern CarMax previously waived multiple deductibles on or about April 10, 2014, August 29, 2014, and September 24, for repairs completed as a gesture of goodwill [redacted] was provided an appraisal on or about September 24, 2014, the Vehicle has an additional 35,miles since purchase and has some unaddressed damages The options presented and available are as follows: · The Vehicle may be brought in for another appraisal if [redacted] would like to sell the Vehicle to CarMax · If [redacted] elects to make repairs to damages on the Vehicle, it may favorably impact the appraisal value of the vehicle · [redacted] may schedule an appointment with CarMax service for any repairs that she would like to address, any repairs that are not covered by [redacted] will be her responsibility CarMax appreciates the opportunity to respond to this complaint CarMax has presented the options available to [redacted] *** If you have any questions, please contact me directly at [redacted] extension*** Sincerely, [redacted]

May 27, [redacted] ***, Operations Supervisor Revdex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] (VIN: [redacted] (“the Vehicle”) Dear Mrs***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding her purchase of the Vehicle from CarMax of Tinley Park, IL (“CarMax”) on July 1st, In her complaint, Ms [redacted] stated that repairs were completed on the oil pan and engine of the VehicleBoth of these repairs were covered under the extended service plan that Ms [redacted] purchased at the time of saleCarMax has not serviced the Vehicle since August 15th, CarMax received no further communication with Ms [redacted] until May 4th, when she contacted CarMax Customer Relations regarding the repairsMs [redacted] requested a return due to the Vehicle being unreliableCarMax completed an appraisal on the Vehicle May 23rd, in the amount of $23, which expired on May 30th, CarMax will gladly reappraise the Vehicle again to provide Ms [redacted] with an option to sell the Vehicle If Ms [redacted] has further repair concerns with the Vehicle, her extended service plan is valid up until July 1st, 2019, or 100,miles on the odometer, whichever comes first Ms [redacted] may contact me at [redacted] , ext***, with any other questionsThank you kindly for giving CarMax the opportunity to respond to this matter Sincerely, [redacted] Analyst, CarMax Customer Relations

[redacted] Revdex.com Calibri;">Moorefield Park Drive Suite Richmond, Va Re: [redacted] Dear [redacted] ***, Thank you for forwarding the complaint received in your office from [redacted] regarding the [redacted] ***, VIN [redacted] (the “Vehicle”) that he purchased on or about June 28, In this complaint, [redacted] is requesting another vehicle As stated in his complaint, [redacted] contacted CarMax in regard to several repair concerns that were presentCarMax was able to repair the Vehicle and return it to [redacted] After getting the Vehicle back, [redacted] contacted CarMax in regard to other concerns with the Vehicle As stated in his complaint, [redacted] expressed his concerns with the Vehicle and asked that he be allowed to exchange the Vehicle Due to the fact that there were issues with [redacted] Vehicle within the first days after purchasing it, [redacted] was able to take advantage of the CarMax Day Money Back Guarantee PolicyOn or about July 26, 2104, [redacted] returned his Vehicle and purchased another vehicle CarMax regrets that [redacted] had difficulties with his VehicleCarMax appreciates the opportunity to respond to this complaint Please call me at [redacted] , extension ***, if you have any questions Sincerely, [redacted] Analyst ,Customer Relations

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This resolution does nothing to address the abuse my family and I received nor the regulations and laws that were violated I will happily contact the number and pass on the voice mail that was left implying that if I had used my affiliation with real estate to assist her daughter we may have been able to work something out There is also no mention that I was hospitalized in January and accrued ~$50,in hospital expenses due an injury I received as an active [redacted] Having to accommodate that medical expense, I was unable to accommodate my living expenses for a time Would Carmax Auto Finance not consider granting a hardship to a Veteran of the [redacted] whom had recently (while under financing) experience medical hardship as a result of enlisted service? In reality this response was a denial of my claims with exception to the voice mail There is no acceptance of responsibility for actions taken This is unacceptable Regards, [redacted] ***

May 10, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, VA RE: [redacted] VIN: [redacted] [redacted] (“the Vehicle) Dear Mrs ***, Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of Norcross, GA (“CarMax”) on April 5, In her complaint, Miss [redacted] states that after she purchased the Vehicle, she brought it to CarMax to have a number of minor repairs completed After completing repairs on the Vehicle sunroof, alignment, key and mud flap, CarMax discovered that additional cosmetic repairs were needed on the Vehicle’s bumper On April 22, 2016, CarMax informed Miss [redacted] of the need for additional repairs CarMax committed to completing the additional repairs the next day CarMax completed repairs on the bumper on April 23,2016, and informed Miss [redacted] the Vehicle was ready for pick up Upon reviewing the repairs, Miss [redacted] expressed that she was not satisfied with the quality of the repairs CarMax wanted Miss [redacted] to be satisfied with the cosmetic quality of the Vehicle and repairs, and committed to completing additional cosmetic repairs On approximately May 2, 2016, CarMax completed the additional cosmetic repairs, and Miss [redacted] picked up the VehicleAll repairs on the Vehicle were completed under CarMax’s 30-Day Limited Warranty at no cost to Miss [redacted] While CarMax declines to provide any additional relief, we appreciate Miss [redacted] ’s business and the opportunity to complete repairs to her satisfaction Sincerely, Jennifer L [redacted] Analyst, CarMax Customer Relations

May 4, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, Virginia Re: Mrs [redacted] Complaint ID [redacted] [redacted] (the “Vehicle”), VIN: [redacted] Dear Mrs***: I am writing in response to your letter dated April 18, wherein you forwarded a complaint from Mrs [redacted] , regarding the Vehicle purchased from the CarMax store located in Riverside, California (“CarMax”) on or about February 25, Due to an ongoing leaking concern, Mrs [redacted] requested in the desired settlement for CarMax to take full return of the VehicleMrs [redacted] has been in communication with CarMax’s Customer Relations and Service Management Teams regarding this matter As of April 28, 2016, CarMax has repaired the leaking concern at no cost to Mrs [redacted] CarMax’s Customer Relations Team later contacted Mrs [redacted] on or about May 3, to follow up on the status of the repairs and was advised that the leaking concern has been resolved Should Mrs [redacted] have any additional questions or concerns regarding the mechanical quality of the Vehicle, she is welcome to contact CarMax’s Service Department directly at (951)324-ext*CarMax appreciates the opportunity to respond to this complaint and considers this matter resolvedPlease contact me at (855)562-extension [redacted] with any questions you may haveSincerely, Nekia W [redacted] Analyst, Executive Response Team

[redacted] ***>Revdex.com Moorefield Park Drive Suite Richmond, VA [redacted] Thank you for forwarding the complaint [redacted] received in your office from [redacted] regarding the [redacted] (the “Vehicle”), that he purchased on or about July 9, from the CarMax store located in [redacted] (“CarMax”) In this complaint, [redacted] is requesting the [redacted] system to be repaired or replaced with a new system According to our records, [redacted] brought the Vehicle in with concern of [redacted] sounding quiet and having a bad sound quality CarMax could not verify the poor sound quality, and found the aftermarket unit working as designed during the service visit on or about August 1, CarMax is declining the settlement request as set forth in the complaint However, CarMax does invite [redacted] to have his vehicle appraised, and CarMax can assist [redacted] finding the right vehicle that would meet his needs CarMax appreciates the opportunity to respond to this complaint Please call me at [redacted] , extension***, if you have any questions Sincerely, [redacted]

February 4, [redacted] ***, [redacted] Revdex.com Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re [redacted] : [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated January 20, regarding the Vehicle purchased from the CarMax store located in [redacted] , South Carolina (“CarMax”) on or September 11, Mr [redacted] requested that CarMax acknowledge an issue with the brakes and repair it at no cost.Mr [redacted] brought the Vehicle to CarMax on or about October 9, to inquire about a check engine and tire pressure light staying on inside of the Vehicle CarMax diagnosed both concerns and made the necessary repairs.Mr [redacted] brought the Vehicle back to CarMax on or about October 29, to readdress the check engine light concern and also mentioned a vibration and noise concern in the brakes when decelerating from higher speeds CarMax referred Mr [redacted] to [redacted] for an ECM update to address the check engine light concern and resurfaced the front rotors to address the vibration concern in the brakes.CarMax offers a 6-month or 6,000-mile limited warranty on any services performedCarMax encourages Mr [redacted] to contact CarMax directly at [redacted] to schedule a service appointment and address the above concern.CarMax appreciates the opportunity to respond to this complaint.Please contact me at [redacted] extension *** with any questions you may have.Sincerely, [redacted] Analyst, Customer Relations

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have finally figured out how to send all the documents as one fileI am sending them to you as a link located at the bottom of this email The documents I have attached in this email are all related to the services that I have had to get since buying the [redacted] a year and a half agoAs you can see it has been a lot and has occurred frequently I am refusing Carmax's "offer" because honestly no deal, offer or compromise has ever been given to me at all at any timeI am paying for an unreliable vehicle that was supposedly inspected by Carmax and listed as a certified, reliable vehicle, by Carmax, and the vehicle has had problems since I first bought itI have the max care coverage from Carmax but it is unfair to have to bring the vehicle in at least once a month, sometimes twice a month to have the same problems, and new problems, fixedThat is not a reliable vehicleOnce the vehicle is in being serviced, it stays in the service department for two weeks to a month each timeI have one vehicle and I, along with my family, rely on the one vehicleOnce the vehicle is being serviced, I am given a small sedan sized loaner vehicle when I am covered for a large SUVI have many kids that rely on the vehicle that I am paying for because of its size As far as the $deductible that Carmax mentions waiving for me as a sign of good customer service, it was explained to me that if a problem happens more than once on that vehicle then I don't need to pay a deductibleI was also explained that if I ever were to pay a deductible it would be a $deductible if the vehicle was serviced at Carmax, and a $deductible if the vehicle was serviced elsewhereAs you can see in the documents I have provided, the same problems, in addition to new problems, have occurred on the vehicle sometimes more than twice Therefore, the $deductible was never charged because the problems were the same problems over and over I am going through too much emotional and mental stress and fear of losing my job because of this unreliable vehicle I am paying close to $a month for a vehicle that was inspected by Carmax and listed as a certified vehicleIt seems like all CarMax relies on is the good insurance that their customers have because without good insurance the problems that occur with the vehicles have to be paid out of pocketThe vehicle is only serviced because I have good insurance and the max care I would like to come to some type of agreement on giving me money back for purchasing a vehicle that was falsely advertised In the following paragraphs, I will be listing the problems with the vehicle, how many times those problems occurred and the loaner vehicles that were given to me by Carmax [redacted] - 5, (10/10/2013), refer to the first service done on the vehicleAs you can see, on pg and 3, the brake booster had to be replaced (first time but not the last)No charge because it was within the first daysPg refers to the back A.Csystem having to be replaced (first time but not the last) [redacted] refers to the loaner vehicle that was given to me while my vehicle was being serviced (notice it is a small sized sedan, Hyundai Sonata.) Given to me as the loaner vehicle when I have many kids relying on a larger SUV sized vehicle [redacted] -12, (10/16/2013), refer to the second time I had to bring my vehicle in for service, which was only days after the first time I brought it in, and only day after getting it back from the first serviceAs you can see on [redacted] 10, the A.Chad to be replaced again (second time) and it was sent to the dealer to be replaced [redacted] also refers to the check engine light being on (first time but not the last) [redacted] also refers to the stabilitrac sensor having to be sent to the dealer to be serviced (first time but not the last) [redacted] refers to the loaner vehicle given to me while my vehicle was being serviced for the second timeThe loaner this time was an SUV but still not a large sized SUVI guess Carmax was thinking that would suffice, even though the vehicle I'm paying for, the [redacted] , is much biggerI'm paying for a large SUV and should be given the same amount of space [redacted] 16, and 19, (10/23/and 10/24/2013), refer to the stabilitrac sensor and check engine light being on and needing service (second time for the stabilitrac sensor and for the check engine light) [redacted] refers to the loaner vehicleI was given the same loaner vehicle while these repairs were being done on the vehicleI was not given anything bigger even though I am paying for a large SUV [redacted] (10/24/2013), refers to the brake booster having another issue (second time) and a brake light switch being inoperable (only occurrence) [redacted] and 25, (2/23/2015), refer to the check engine light being on again (third time), the rear door having an issue with the automatic button located on the inside of the rear door (first time), the power outlets not functioning (first time but not the last), vehicle shifting hard into drive due to transmission (second time) and vehicle still shutting off after pumping gas (second time)As you can see on [redacted] 25, I was given a small SUV, Rav 4, as my loaner vehicleWhich was still not enough space for me [redacted] and 27, (3/5/2014), refer to the car shaking when put into drive and reverseBecause of this issue, CarMax had me take the vehicle to the [redacted] where the issue ended up being the transmission (third time) [redacted] - 35, (2/13/2015), refer to the evaporative emission canister needing to be replaced (which was related to the car not starting after putting gas, which was the third time this problem occurred)These [redacted] also relate to the front axles needing to be replaced (first occurrence) Also, the outlets needed to be fixed (second time)Also, the motor mounds needed to be replacedThis issue actually ended up being related to the transmission because the vehicle was still giving a hard hit when put into drive even after the motor mounds were replacedAs you can see on [redacted] 35, CarMax gave me a Toyota Camry as my loaner vehicleAnother small four door sedan [redacted] - 42, (3/2/2015), refer to the transmission mount needing to be replacedThis is the problem before that Carmax thought by replacing the motor mound that it would be fixedThe rear hatch switch also needed to be replaced (second time)The A.Cneeded to be fixed again (third time) because on a test drive, one of the technicians noticed it was blowing hot airIt was the A.Ccompressor that needed to be replaced and the system needed to be rechargedOn [redacted] 42, it states that a code was found when scanning the systemThis code was an evap purge solenoid failure and needed to be replacedThis was causing the vehicle to not start after pumping gas (fourth time) [redacted] - (6/8/2015) refer to the check engine light being on again and an Osensor needing to be replacedThe Osensor has something to do with the transmission and so, on this occasion, the transmission was replaced yet again, for the fourth time As you can see, this vehicle has had many problems and continues to have many problemsSome of the problems even occurred while the vehicle was in the service department getting repairedIt is problem after problem with this vehicle, making it very unreliable, and I should not have to deal with an unreliable vehicleCarmax guarantees certified vehicles and Carmax sold me an unreliable vehicleI want money back for having to pay for this unreliable vehicleCarmax has done nothing to help me out in any kind of wayThe only reason they service the vehicle is because I have the max care plan and good insuranceCarmax has not gone above and beyond to satisfy meI will never return to Carmax to purchase any vehicles from themTheir customer service is horribleI have even gone as far as speaking with the manager of the store and a sales manager and I got no kind of help, assistance, solution, or customer serviceThis vehicle is causing me too much stress and I want my money backI hope there can be some kind of compromise on giving me money back for having been sold a falsely advertised vehicle from Carmax Sincerely, [redacted]

Roman';"> September 9, Via Electronic Mail [redacted] Revdex.com Moorefield Park Drive, Suite Richmond, VA Re: [redacted] Dear [redacted] ***: I am writing in response to your letter which forwarded the complaint of [redacted] On August 2, 2014, [redacted] transferred a [redacted] , [redacted] (the “Vehicle”), to the CarMax of [redacted] ** In his complaint, [redacted] is requesting that CarMax refund his $transfer fee Upon receipt of the Vehicle to CarMax in Cincinnati, [redacted] took the Vehicle for a test driveDuring the test drive [redacted] stated that the Vehicle had a very hard shake CarMax service department inspected the Vehicle and there was no problem found [redacted] was told that CarMax would not be refunding his transfer fee CarMax offered to continue to work with [redacted] to find him another vehicle [redacted] stated that he would only purchase the Vehicle if CarMax returned the transfer fee CarMax declines [redacted] ’s request as set forth in his complaint CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at [redacted] , ext*** Sincerely, [redacted]

Roman';"> September 9, Via Electronic Mail [redacted] Revdex.com Moorefield Park Drive, Suite Richmond, VA Re: [redacted] Dear [redacted] Thank you for forwarding the complaint of [redacted] On April 21, 2012, [redacted] purchased a [redacted] ***, VIN [redacted] (the “Vehicle”), at the CarMax of [redacted] ** In his complaint, [redacted] is requesting that CarMax refund him $1,for the return of his Extended Service Policy (“ESP”) CarMax has processed the return of his ESP on June 16, This refund was sent to his finance company that financed the ESP at the time of purchase CarMax has let [redacted] know that his finance company would be issuing the refund to him directly in the form of a debit card CarMax has also provide [redacted] information via email if he didn’t receive the debit card CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at [redacted] ext*** Sincerely, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Revdex.com,The partial refund offer by CarMax is unacceptableWe paid CarMax over $for an Extended WarrantyCarMax is out of line to charge over $just to analyze a warranty issue, when the local competition will analyze at No Charge, and has not charged us for a warrantyPlease inform CarMax that I would rather forgo the $refund and let the public know that CarMax engages in POOR customer service***

June 18, 0pt;"> Revdex.com Serving Central Virginia [redacted] RE: Consumer Complaint of [redacted] Dear Sir/Madam: This will confirm receipt and review of a complaint that was forwarded to your office by [redacted] [redacted] would like to know why we chose not to do business with [redacted] , ***, and [redacted] , *** Please find our explanation below On May 13, 2014, [redacted] , ***, and [redacted] , [redacted] came to our [redacted] ***, [redacted] location to purchase a vehicle jointly While we were processing the transaction, we discovered that [redacted] , [redacted] had previously attempted to purchase a vehicle at our [redacted] , [redacted] location using what we suspected to be a fraudulent driver’s license When we brought our concerns to [redacted] , ***’s attention, he immediately proceeded out of the store without an explanation As a result of this past experience, we decided not to do business with *** [redacted] , [redacted] Thank you for bringing this complaint to our attention and for the opportunity to respond We hope that the above explanation provides [redacted] with the clarity that she seeks Please do not hesitate to contact me at [redacted] , extension [redacted] if you have any questions or concerns Sincerely, [redacted] CC: [redacted]

January 14, 2015> [redacted] Revdex.com Moorefield Park Drive Suite Richmond, VA Re: MR [redacted] Dear Mrs***, Thank you for forwarding the complaint [redacted] received in your office from Mr [redacted] regarding the [redacted] , [redacted] (the “Vehicle”) that he purchased on or about April 27, from the CarMax store located in [redacted] , Illinois (“CarMax”) In this complaint, Mr [redacted] I is requesting to have the Vehicle repaired at no cost to him According to our records, CarMax has addressed Mr [redacted] ’s mechanical concernsRepairs were completed on or about January 9, CarMax took care of the cost of the tire-rod end as a good will gesture of customer service as the settlement request as set forth in the complaint CarMax appreciates the opportunity to respond to this complaint, and now considers this complaint resolved Please call me at [redacted] , extension ***, if you have any questions Sincerely, [redacted] , Customer Relations