CarMax

August 17, [redacted] Moorefield Park Drive, Suite Richmond, Virginia [redacted] Complaint ID [redacted] Dear Ms***: I am in receipt of the additional message dated August 7, regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about July 13, CarMax’s records indicate that on August 13, 2015, two refund checks were issued and mailed to Mr [redacted] (check # [redacted] and check # [redacted] in the amounts of $and $375.00, respectively) Mr [redacted] should receive both checks within 7-business days CarMax encourages Mr [redacted] to contact CarMax’s Customer Relations Department at [redacted] if he does not receive both refund checks CarMax appreciates the opportunity to respond to this complaint Please contact me at [redacted] extension [redacted] with any questions that you may have Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I have received the gift cards and appreciate what***, [redacted] , has done to help me resolve the issuesOut of the multiple people I had to deal with from Carmax, [redacted] was the most sincere and helpful Regards, [redacted]

January 29, "Times New Roman",serif;"> [redacted] ***, Operations [redacted] RevDex.com [redacted] Richmond, VA RE: [redacted] [redacted] (VIN: [redacted] (the “Vehicle”)) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding the Vehicle purchased from CarMax of [redacted] , MD ("CarMax") on December 11th, In her complaint, Ms [redacted] shared several concerns on the Vehicle’s inspection as well as appointment availability at CarMax CarMax was aware of Ms [redacted] ’s concerns prior to receiving this complaintCarMax’s certified quality inspection does include reviewing motor mounts and strutsMs [redacted] had stated the Vehicle failed a Virginia state inspection due to a broken motor mountAt the time of CarMax’s inspection, all CarMax and Maryland state standards were approved CarMax does request the opportunity to address any concerns within the initial 30-day limited warranty time frameThe motor mount and struts concerns were covered under this warranty and repaired December 19th, 2014, at the [redacted] , VA CarMax location at no cost to the customer Any further repairs on the Vehicle would be at the responsibility of Ms [redacted] , as the 30-day limited warranty has expiredAt this time, CarMax will not be extending this warranty for any length of time Thank you kindly for providing CarMax the opportunity to respond to this matter Sincerely, [redacted] , CarMax Customer Relations

January 11, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, Virginia Re: [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms***: Thank you for forwarding the complaint dated December 29, regarding the Vehicle purchased from the CarMax store located in Kennesaw, Georgia (“CarMax”) on or about October 4, In her complaint, Miss [redacted] states concerns regarding a hold on a title for the Vehicle she purchased from CarMax and requests another vehicle without a lien on the title CarMax’s records indicate that the Business Office department is working with CarMax Auto Finance, G.MFinancial, and offices with the State of Georgia to resolve Miss ***’s title concern as quickly as possible As a gesture of goodwill CarMax provided Miss [redacted] a rental vehicle starting on or about January 6, CarMax will continue to allow Miss [redacted] to drive the rental vehicle until the problem has been rectifiedManagement will continue to stay in contact with Miss [redacted] to provide regular status updates CarMax appreciates the opportunity to respond to this complaint Please contact me at (800)519-1511, extension ***, with any questions you may have Sincerely, Kristina S [redacted] Analyst, Customer Relations

[redacted] I want to first thank you for responding so promptly to my complaint and not having me wait the 30-day expected time to resolve this issueYou have not been given proper documentation of information regarding the Silver [redacted] Z(VIN [redacted] ) that was purchased from CarMax I purchased on 8/03/In my response to the CarMax Corporate letter in regards to the request of repairing the “knocking/rattling” noise heard while driving the vehicleThere were some major discrepancies included with the response letter causing me to believe they have not investigated this issue thoroughly as expected by major business with stock holders and potentially face lawsuit by myself if not resolved properly and fairly I have purchased two [redacted] Z06’s from CarMax one in Red and one Silver colorI’ve paid over $45,now for silver vehicle in total with a check from NFCU for $40,and my personal visa debit card for the remaining balance of over $5,now totaling over $45,in cost including S&H and an extended month or 100,mile warranty with the purchase of the both vehiclesI purchased red [redacted] 1st from CarMax on 7/02/and I paid a fee of $for the shipping on this vehicle in June You have not been given proper documentation of information regarding the Silver [redacted] Z(VIN [redacted] ) that was purchased from CarMax I purchased on 8/03/In response to the response letter from CarMax letter in regards to the request of repairing the “knocking/rattling” noise heard while driving the vehicleThere were some major discrepancies included with the response letter causing me to believe they have not investigated this issue thoroughly as expected by major business with stock holders and potentially face lawsuit by myself if not resolved properly and fairly The following is a timeline of the purchase, mechanical and repair issues, along with the deplorable customer service I experienced at CarMaxAs stated on your corporate letter this car was purchased on 08-03-after I returned my Red corvetteI purchased the red [redacted] and paid $for shipping and handling in order to finalize the saleThe purchase date was on 07/2/but unfortunately was purchased back from me after day approved time period by the local Escondido General Manager [redacted] who agreed the red [redacted] had major electrical problems that were continuous and seemed unrepairableCarMax could not resolve the electrical issues The day warranty was closely approaching on red corvetteCarMax kept my red vehicle for weeks attempting to fix the electrical issuesThe red Corvette’s VIN number is [redacted] I was extremely unhappy with the poor customer service and extended wait for my vehicle to be repaired after several attemptsI then decided to seek an exchange of vehicles due to the aggravation I had endured on red carI made the decision to get a silver [redacted] since there were major faulty electrical issues with the red CorvetteThe red [redacted] had around 46,miles on it at time of purchase and was $cheaper than the silver [redacted] I seen onlineI called in and spoke to manager about red [redacted] and how dissatisfied I was about electrical issues and asked to return for silver [redacted] I seen online There was a verbal agreement stating they would keep the red [redacted] in exchange for the new silver CorvetteThe silver [redacted] had to arrive in Escondido which included free shipping along with the advertised listing price of $38,The $that I previously paid for shipping and handling for the previous red [redacted] the general manager agreed to refund the $back to me that I paid and I could get a new car as a “simple swap”I trusted that CarMax had the silver [redacted] pass their rigorous point inspection with no more vehicle issuesThis was apparently not the case I was notified to pick up the silver CorvetteI came to CarMax on Sunday 8/3/and met with ***I was told since the first vehicle purchase price was $37,plus taxes and fees, the new silver Corvette’s sale price was $38,the $shipping and handling fee a refund would be applied to the purchase of new silver CorvetteThis would leave me paying $to get purchase the silver CorvetteI agreed under duress to that the price, even though I was told on the phone by another manager it was going to be “simple swap” due to issues with red CorvetteI agreed with [redacted] and the sales agent by the name of [redacted] to pay $additional after all credits were applied After spending approximately one, possibly more, hours in your sales office the sales manager [redacted] came to me with disturbing news stating information was given to me by them [redacted] put the numbers in system and came out with a final balance dueI ended up owing CarMax additional $1,This was ludicrous since this was not the information given previouslyOf course I challenged this and demanded clarification as to why would I owe almost $2,more after all I had been through with CarMax [redacted] went through all the calculations with me attempting to explain why and how the system calculates the numbers [redacted] and a young lady (I cannot recall the name) in the back processed the paperwork with [redacted] figured out the total out of pocket price we all agreed it was only $totalThey agreed that it was their mistake [redacted] apologized for the confusion and explained he messed up and he was sorryI was in a loaner vehicle the entire time CarMax had my red [redacted] so I was anxious to enjoy my new silver Corvette I was in a CarMax loaner vehicle longer during the time I owned the red [redacted] since I was never able to take red [redacted] home because the lights did not work properly during the eveningI was told in order to leave that day with the silver [redacted] I needed to pay $1,more or I won’t get the silver vehicleThe manager (***) literally told me directly to my face, after getting frustrated that I was not budging nor paying that ridiculous amount of additional money after we just went over the numbers with other sales agents presentHe stated “he is in the middle of this mess” and was just given instructions “on what to do per the general manager [redacted] ”I demanded to speak to the general manager who gave the initial approval of this entire processThey tried to have me remove my extended warranty and even tried to have me raise my deductible to a higher amount to get the system to show a zero balance so I can leave with the vehicle that day After spending over hours in your service center on Sunday 08-03-14, the manager (***) finally agreed and explained to me what he was going to try to do could get him in big trouble but he agreed to give me a total of $1,off the $1,price I was being almost forced to pay extraAt this time I understood that since I was told to pay an additional $for the new silver [redacted] and it ended up being $1,more but [redacted] claims he maxed out his adjustments out and took $1,off the $1,additional price so I ended only paying $out of pocket instead of our agreement of $I have already paid over $44,on the red [redacted] and had to return itAnother credit check was conducted to apply for a new loan while in the Sales center Sunday 08/03/since the only way to get out of the old loan was to have CarMax pay it off through my NFCU account The service employees knew about my red [redacted] and I started to build relationships with the employees because I was there so muchThe agents working there will have history of the red and silver [redacted] and also sad and pathetic stories to tell you alsoI was constantly at CarMax being delayed or having issues with these vehicles that as of it still has not been resolved especially on the red CorvetteI actually received in the mail during the months of September or October 2014, from the California Department of Motor Vehicle, that the registration was still under my name after all this timeThey demanded proof of insurance from myself but I was no longer was the owner of the red vehicle as of 08/03/CarMax never submitted the paperwork to the California Department of Motor Vehicles releasing me as the ownerFrom that day forward [redacted] the Service Manager was not very open to helping me at allWhich lead to this complaint I’m filing with you [redacted] actually hung the phone up on me when I was called and was told about the $1,authorization fee to break down the transmission on the silver [redacted] to fix the “knocking/rattling/clunk” noise heard when driving the silver vehicle CarMax has continued to display a tremendous lack of reasonability and acknowledgement from their corporate centers in direct response to my serious complaintAll I received was two simple paragraphs with completely information, basically lies CarMax is giving with the impression as if they investigated my vehicle issues to the best of their ability when clearly they did not do and now implying that I am reporting new issuePer your letter it states my complaint is “requesting that CarMax pay [redacted] to break down the vehicle transmission” .This is not to be the complete case until numerous attempts were made to determine the cause of the “knocking/rattling/clunk” noise from the shifter by CarMaxThe master mechanic at CarMax Escondido could not determine the cause and I, not CarMax, requested that my vehicle be taken to a [redacted] dealership that works on CorvettesAt that time I had been in constant contact setting up appointments trying to get my previous Red [redacted] fixed and now the silverI have included invoices from CarMax and [redacted] which I will help explain some discrepancies I noticed on your invoices and your letter from CarMax Corporate Center This has been a very serious and extremely stressful matter for meI feel as though CarMax does not have my best interest at heartI paid a lot of money for my vehicle and I chose CarMax to do business withI expect CarMax to honor what it brands itself to beWithout my consent CarMax placed notes on my account to avoid fixing what we determined was a “knocking/rattling/clunk” noise on a test drive 08/03/Per your letter in paragraph you mention that I brought my vehicle in for service on or about 08/18/and "stated there was rattle in the gear shift which CarMax was unable to duplicateThat is not trueI was driving on [redacted] in [redacted] ***, [redacted] heading home towards [redacted] and noticed my electronic components in the silver car started to shut down one by one While driving on [redacted] my car actually shut downAll electrical components went dead causing my steering to barely operateI noticed this was happening and had to exit the highway immediately and pull into a [redacted] Gas Station directly off [redacted] in [redacted] ***By that time my car went completely dead and would not startAt that moment I knew something major failed and immediately called for assistance to [redacted] whom I have a membership with for roadside assistanceOn the CarMax corporate letter it should state that my Silver [redacted] was actually towed to your CarMax location in Escondido and left there for you to fix that Monday morning 08/18/when your service center was open for business againI called in to CarMax when my vehicle broke down to explain I would be towing it to their parking lotMy vehicle was left in the parking lot over the weekend unlocked with the keys inside so that [redacted] (a service employee) could log my vehicle in for service that morningThis happened to be the day of my Monday 08/18/appointment for my 08/03/test drive follow up and fixesThis was your centers soonest appointment based off my work schedule This appointment was the 1st appointment your center set me up for from the original test drive I took with your sales agent [redacted] 08/03/It is on file as of 8/3/that the vehicle has a “knocking/rattling/clunk” noise occurring along with other major concerns I had with the vehicle at that time [redacted] advised me that CarMax would fix all of the problems and that the service center would call me to set up an appointmentI did not just come to CarMax on 08/18/reporting these problemsCarMax employee reported these issues on paper during the test drive with [redacted] 08-03-It was written and documented by the sale agent and CarMax agreed to follow upI later found out from CarMax during my 1st visit 08-18-that I had a bad alternator and batteryCarMax did fix some other items listed on the work order form received by the sales agent but not the knocking/clunk/rattling noiseWe even went on a road test and even though the noise was evident, your mechanic claimed it’s not to worry and that no repairs were neededThat’s why your letter states CarMax could not determine noiseI cannot recall the date but I was able to get my car back after few repairs were done since your invoice does not show the date it was given back to me only the date it opened But on or after 08/18/14, I noticed the weather stripping coming apart from my roof which caused my roof on passenger side to lift plus my heater on my driver side seat did not functionIt was close to my initial day warranty and I wanted to report it and get it fixedI called CarMax to setup appointment againI wanted them to look into the noise “again”, also report the new weather stripping coming apart and now the heater on the seat not workingThis is when I noticed a dramatic shift in the way customer service handled my issueNow they were not friendly to me and made sure to mention I’m not within my 30day warrantyThe customer service agent made sure to explain to me that anymore issues I may have or experience will not be coveredThey notated this on my invoice and had my car from 09/01/through 09/11/per their invoice I did mention that it was told to me on my test drive that the noise issue was to be fixedAt the time of the test drive [redacted] and I didn’t check the weather stripping and seat heater so I was not aware they weren’t working properlyI was still within my day warranty and the CarMax service finally called me and claimed the tech now heard the knocking noise that I initially reportedHe claims I had bad bushing on shift control and that was causing the knocking noiseSo as your letter states "at that time the issue was evident and was repaired" as so we thought I was called to pick up silver [redacted] after having vehicle for almost 2weeks and went on test drive with mechanic and I immediately noticed noise was still present and questioned mechanic while on test drive to confirm repairs done properly and why is noise still there and clutch felt weirdTech advised at that time they diagnosed noise coming from shifter and only found bad bushingI wanted to trust CarMax so I believed tech did all they can and asked for any kind of warranty on work performed just in case I’m not satisfied completely and more work actually needs to be performed I will be covered since they mention the 30day warranty ending and my CarMax Extended warranty will take overI was told that since I was ending my initial day warranty CarMax was giving me a month 6,mile warranty on all my repairs as if this was a bonus of some kindI later found out that there’s a standard warranty on all your service repairsYour letter also states "After driving approximately 6,miles I returned on 11/21/with “NEW” noise coming from the “rear” of the vehicleIf you look at invoice# it clearly shows Open Date: 11/20/at 8:11am Mileage in: 53,and Mileage out: 53,If we take a look back at previous 09/01/invoice# it clearly shows Mileage in: 51,and Mileage out: 51,Subtract the mileage I put on my car from 09/11/through 11/20/per your invoices, I actually only put 1,miles total on car within that time period not 6,miles! That is actually 4,miles less than your claim! Also, your letter goes on to state that "CarMax sent the vehicle to [redacted] and paid for diagnostics on the NEW noise as well as a weather stripping issue"That vehicle was taken to [redacted] per my request and demand because the mechanics at CarMax seemed to not acknowledge the obvious knocking noiseDuring my test drive on 11/20/with CarMax Master Mechanic he confirmed he heard a “knocking sound and rattling/clunk noise” also stating he heard noise from the rearHe was the one that brought up the noise coming from the rear of vehicle which I’m still not sure what he heard from rearI then asked if he could take my vehicle to the [redacted] Dealership for further diagnosisHe agreed and arranged to have my car delivered to [redacted] for further diagnosis Again, CarMax Master Mechanic confirmed he heard knocking sound and rattling/clunk noise and he also confirmed hearing a noise from the rearHe is the one who brought up the noise coming from the rear of vehicleThe letter stating that I came in for “new noise coming from rear of vehicle” is a complete lieThose words were never spoken by me nor did I tell any service employee or mechanic thisAgain the “rear noise issue” was brought up by CarMax Master Mechanic, not meFor further explanation of this, please take a look at invoice#provided by CarMax; this invoice shows I reported “the weather stripping is falling off” plus customer states “rattling under the clutch”This is conflicting with your corporate response, as if you took my vehicle to [redacted] as a courtesy and paid to have a new diagnosisYour letter states “paid for diagnostic on the new noise’ as well as a weather stripping issue However the CarMax invoice states something differentOn page of invoice#it states “customer states rattling under the clutch Sublet to [redacted] -Technician road tested vehicle was able to verify knocking noise”It also states sublet mechanical diagnostic “customer states that rattle noise coming from under the car”Nowhere on any invoice does it state per your letter that I’m reporting new noise and new weather strippingI have included the invoice from the [redacted] dealership which coincides with my version of the story compared to this complete fabricated lie CarMax createdI have included an invoice from the [redacted] which CarMax sublet my vehicle to so they can determine “knocking/rattling noise” I have reported since 08/03/on a test drive with [redacted] and also the new weather stripping issue that was causing roof to come apart and CarMax service Center could not understand why that was happeningPer invoice CVCSdated 11/20/from [redacted] it states "customer states that there is a knock noise when taking off from stop.” The reason this was put on file is the mechanic [redacted] called me from [redacted] and wanted clarification of issue since CarMax was not able to explain clearly to them the issue and his shop foreman took the car on a test driveI advised if you drive the car you can hear knocking noise from shifter anything over 2rpm and you don’t have to drive car the “hard” at all to hear this [redacted] notes match my issue I was reporting to CarMax 08/03/ [redacted] road tested the car and ended up advising CarMax about what they need to do to get down to why “knock/clunk” noise is present and the recommended fixThey have an invoice under CarMax not [redacted] so were calling CarMax to authorize the teardownCarMax called me to get my authorization for $to breakdown my vehicle to find out what is causing the noiseThe [redacted] service center also advised CarMax at that time that the roof issue is a known recall and they could fix itLuckily [redacted] was aware of the roof issue that was causing the weather stripping and was willing to repair itHowever I had to authorize them to do the work not CarMax and if they determine there’s wear and tear I would be responsible for $breakdown plus the cost to fixCarMax also mentions they provided me with loaner vehicles and paid for my rental but this is part of the warranty policy, when repairs are needed a loner vehicle is providedThis was my right and I expressed it to the manager [redacted] and that is why they had to give me loaner and pay for my rentalCarMax paid for diagnosis on my previous red [redacted] after numerous attempts to fix the front headlight issueCarMax claimed they fixed my electrical issues on my previous red [redacted] and it still never worked properlyCarMax ended up buying back the red [redacted] after daysMy faith in CarMax diminished at that time but I tried to keep my hopes high believing CarMax was the best option to purchase a used [redacted] at a reasonable priceThis was an apparent major disappointmentI also want to mention while my silver [redacted] was at your CarMax location getting fixed 09/01/through 09/11/14, it was damaged by a CarMax technicianThe technician reported he scratched my vehicle removing my seat when fixing the seat heaterMy vehicle was never properly fixed, and still shows the scratch During this time I spoke to [redacted] your Escondido general manager about my experience and how unhappy I was due to long periods CarMax would have both of my vehicles beginning with the purchase of my red corvetteI explained to [redacted] all that I went through with both vehicles and just was told by him that my car was damaged by the technician and I asked kindly for a refund of what I paid 08/03/out of pocket for all the issues I had [redacted] the GM agreed that I can get half of my money backA month later I received a check for $as an “apology refund” [redacted] advised the agents to get my car fixed and get me going as soon as possible Also, I want to mention the bad customer service experience I had after all this time which I believe caused [redacted] and his service agents to not want to submit invoices to have any more work performedAs mentioned throughout this letter there are many discrepancies that bring me to the conclusion that CarMax does not care about the consumerCarMax seems to be more concerned about profits rather than doing what is right! There have been numerous lies given by CarMax to deny fixing the “knocking” noise issuePer the CarMax letter, CarMax claims I have put 6,miles on my vehicle from 9/11/through 11/20/when in fact I have only put a total of 4,miles on my vehicle from the purchase date of 08/03/to present dateSo where did CarMax come up with this number? Has anyone at CarMax even bothered to look into my complaint? Per an invoice from [redacted] , it shows my vehicle in the service center on 01/06/with 53,milesI never requested CarMax to breakdown my vehicleOn 11/20/ [redacted] advised CarMax to do in order to fix the “knocking” noiseSo that’s what I expect to get done to resolve the issues on my carOn 08/18/per the invoice there was an appointment already setup, I didn’t just stop by randomlyI never reported or said I had a new issue coming from the rear of the vehicle or per your last CarMax invoice it states I said I hear rattling noise from clutchThose words were put on my notes from a conversation CarMax had with [redacted] and CarMax was not willing to authorize and have the noise fixedWhether its clutch or wear and tear due to the fact that the car was sold to me in this condition and I have facts and documentation proving what and when I reported itThere are just too many errors and information on my record and official documentation by CarMax The final occurrence that severed the relationship I had with CarMax is when a Service Center agent [redacted] called me to give me update on 11/26/a little after 4pm [redacted] advised me that the dealership ordered parts for recall issue and they will contact me when parts are in to finish the roof and weather stripping issueShe also explained that the knocking noise will not be fixed and I need to pick up my vehicle from their location by 7pm that night or I will now also be responsible for the rental as wellI was in complete shock since she said it so fast and in a nice way like this was okay with meI asked her to repeat the sentence again and she didUtter disbelief on my end! I would like you to know that I work in [redacted] ***, hour away from the Escondido locationI literally pleaded with [redacted] to understand that I cannot just get there in a matter of 2hrs but she just kept repeating what she was told to advise meI asked [redacted] why are they doing this to me and she replied “ [redacted] will not authorize anymore days so I need to get vehicle off the lot tonight”I had to leave work early and unpaid in order to pick up car by 7pm from the sales center because the service center closed at 5pmThey just left my vehicle outside for me to pick up and I have not heard from CarMax since that day! I was extremely unhappy about this but I had to do something or face additional charges and fees There was no follow up or at all with me knowing how frustrated and unhappy I was about the situation [redacted] and his employees did not care about servicing my vehicle any longer, they simply made my life more difficultI looked at an invoice from [redacted] on 11/20/ and it shows time diagnosis service was completed and returned to CarMax on 11/25/at 10am but [redacted] decided to wait almost about hours to contact me about my vehicleThat is why the CarMax invoice #shows the invoice date: 11/25/at 5:27pmThe CarMax Service center hours are Monday-Friday 8:00am-5:00pm, that means someone entered these after hours and did not notify me about picking up vehicle and didn’t bothered to leave me any message until the following business dayAlso my contact phone number for [redacted] was listed incorrectly as [redacted] on their work form when its [redacted] leaving me to reach out to [redacted] myself for an update on the parts since CarMax left the issue in their hands and walked awayAll forms show the correct telephone number to contact me and I never had any contact issues until after 11/26/Thanksgiving Eve when CarMax Service Center called me about 2hr 30mins before 7pm closing time for them that day Besides, the [redacted] invoice which was filled out after the debate we had about me not agreeing to the $authorization fee and being very angry at this time with the experience they are now trying to hold me responsible to authorize [redacted] to fix the “knocking/rattling” noiseI don’t want the option presented to me that I may be responsible for any charges or any deductible since I told CarMax about this 08/03/on test drive [redacted] described to me the reason why the clunk or knocking noise I’m hearing needs further review due to transmissions in these cars are connected and when they test drive the car the clutch feels worn outThese are high performance vehicles and these issues need in depth reviewCarMax took my car to [redacted] authorizing the diagnosis believing they can confirm whether or not this noise is or is there something more their technicians were missing since they were not sureCarMax already agreed to have car looked at and fixed per my visit Now this has turned into a complete nightmare and I’m stuck with a $43,vehicle with a “knocking/clunk” noise you can clearly hear and the company I bought the car from, CarMax, is refusing to fix the problem I initially complained aboutCarMax seems to be willing to fabricate a story to make them look as if they are the heroes when in fact CarMax is behaving as thievesThe response letter was very short, inaccurate and very abrasive towards me and made me feel as if I want something for freeI simply want my vehicle repaired and I will pursue further action if necessaryI have reported this issue numerous times and I am not trying to have CarMax pay for something that is not warranted but this is clearly an issue CarMax should be held responsible for fixingIt was also promised to me that it would get repaired while on the test driveIf I knew I had to possibly pay an additional few thousand dollars to fix or diagnose that sound when I went on the test drive I would have declined to purchase the vehicle and requested full refund like I was granted on the red [redacted] and would not be in this predicament I feel as though CarMax is trying to cover something up which is obvious in their response letterIt doesn’t seem like any investigation was even conducted on CarMax’s endI’m the one that paid over $40,for the vehicle and CarMax isn’t concerned one bitSince the clutch is not covered under warranty they know I will be responsible for all chargesThe car was sold to me in this condition and I want the problem resolved or they need to give me a full refund and buy the vehicle back just like my red CorvetteI have spent many long hours and many months now dealing with thisThis needs to get resolved and I expect a proper reply with accurate informationIf another response declining to resolve this issue without proper review is sent, it will clearly show CarMax is determined to avoid doing what is right even if the consumer knows they have stated lies to sustain the position they are taking against meI hope to be acknowledged as a consumer and this issue resolved immediately after I exploited your response letter as a complete account of my interaction with CarMaxI have provided your company with the correct facts and details for your record in hopes you will do the right thingI’m asking for this noise to get pinpointed and fixed once and for allIf CarMax wants to take the vehicle to another [redacted] Dealership for a third analysis I’m willing to authorize that but I do not want CarMax working on my [redacted] anymoreI want the dealership to fix the car to satisfaction and expose the reason behind

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