CarMax

May 26, [redacted] Revdex.com Moorefield Park Drive Suite Richmond, VA Re: MR [redacted] Dear Mrs***, Thank you for forwarding the complaint [redacted] received in your office from Mr [redacted] regarding the [redacted] , (the “Vehicle”) that was purchased on or about August 2, at the CarMax store located in Orlando, Florida (“CarMax”) In this complaint Mr***r is requesting the difference of book value at the time of sale According to our records, CarMax has been in communication with Mr***r to work out a resolution CarMax appreciates the opportunity to respond to this complaint Please call me at [redacted] ***, if you have any questions Sincerely, [redacted] Analyst, Customer Relations

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am declining the business response to the complaint because I have yet to receive my carThe scheduled date according to their response was 11/It is now 11/10, and they still have my car, thus voiding their responseIn addition, their response did not include anything about the transmissionIt seems that they are currently having issues with it stillThe transmission has been sent to another dealership ( [redacted] ) three times for replacement and/or repair and still does not workI am not sure what is going on with my car or what they are doing to my car that every time it sent, they find something else wrong with itWhy can't CarMax complete their own issues for their warranty or choose a different dealership if they send it to questionable dealerships that seem to have no idea what they are doing? An an engine and a transmission are not unusual things for a car dealership to work onIt worries me when they keep finding things wrong with the new parts or the repairsIt is ridiculous that it takes a car place more than one try to fix a problemI need something more than a warrantyI need compensated for my time spent without my car (months on end), time spent on the phone, and driving to and from the dealershipThis entire time I have been making my car and insurance payments on timeThank you very much for your time and effort Regards, [redacted] ***

[redacted] Revdex.com Moorefield Park Drive Suite Richmond, Va [redacted] [redacted] Thank you for forwarding the complaint received in your office from [redacted] *egarding the [redacted] (the “Vehicle”) that she purchased on or about August 15, from the CarMax store located in [redacted] *n this complaint, Miss [redacted] is requesting a refund of $3,for recent repairs that were completed As stated in her letter, Miss [redacted] purchased the MaxCare, Extended Service Plan, administered by [redacted] [redacted] Any repair needs that were brought to the attention of CarMax within the first days were covered under the Day Limited Warranty inclusive of some repairs outside of the Day Limited Warranty performed for the customer at no charge According to records obtained from TWG, the repair concerns that were addressed after the Day Limited Warranty were covered under the terms of the MaxCare PlanMiss [redacted] was responsible for the $deductible as outlined in the service plan contract When questioned about the additional $paid Miss [redacted] stated that she elected to have other work performed to prevent future failures The Vehicle was incorrectly optioned as having memory seats at the time of purchaseHowever, as that particular option would not affect the cost of the Vehicle at CarMax, the Vehicle was priced correctly at the time of sale Carmax regrets that Miss [redacted] is not happy with the purchase of her VehicleCarMax also acknowledges that although Miss [redacted] has had to have several repairs completed, the MaxCare Extended Service Plan has been a benefit to herCarMax appreciates the opportunity to respond however, CarMax is declining the settlement request as set forth in this complaint Please call me at [redacted] extension***, if you have any questions Sincerely, [redacted] ***

January 23, 0in 0pt;"> [redacted] ***, Operations Supervisor Revdex.com East Franklin Street Richmond, Virginia RE: [redacted] VIN: [redacted] (the “Vehicle”) Dear [redacted] ***: Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle she purchased from the CarMax in Laurel, Maryland (“CarMax”) on September 26th, In her complaint, [redacted] shares her frustrations with the on-going repair concerns with the Vehicle and her attempts to get them resolved [redacted] is requesting that CarMax repair the Vehicle at no cost to her CarMax recognizes [redacted] frustrations and offers to repair the concerns she mentions in her complaint at no cost to her [redacted] is invited to call the Service Department at CarMax ( [redacted] ) to schedule a service appointment at her convenience Thank you for providing CarMax an opportunity to respond Sincerely, [redacted] Analyst, CarMax

June 20, Revdex.com Serving Central Virginia, Inc Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Account [redacted] [redacted] (“Vehicle”) Dear Sir/Madam: Thank you for sharing [redacted] complaint and providing us the opportunity to respond Ms [redacted] states that she has not received a lien release despite making several requests I am happy to report that Ms [redacted] has received the lien release and has been given instructions on how to provide this lien release to her local DMV to receive her title I would like to take this opportunity to apologize to Ms [redacted] for any inconvenience she has experienced and assure her that we have made every attempt to facilitate her requests Ms [redacted] purchased this Vehicle on January 22, She subsequently paid her account in full on January 31, 2011, and on February 7, a lien release was processed Subsequently, Ms [redacted] requested a certified copy of the lien release on March 15, 2016, May 23, and June 6, Our records reflect that for each request from Ms [redacted] , a certified copy of the lien release was appropriately requested in our system and the account was notated that a lien release was processed and sent to the address provided by Ms [redacted] The account record contains copies of each lien release mailed Our investigation was unable to identify why Ms [redacted] never received the lien releases we mailed In an effort to ensure receipt of the lien release, we arranged for the document to be sent overnight via [redacted] to our Dealer Affiliate at the location nearest Ms [redacted] We have confirmed that this release has been obtained by Ms [redacted] Further, our Titles Manager has provided Ms [redacted] with instructions on how to obtain her title from the TX DMV Thank you, again, for bringing this complaint to our attention and for the opportunity to assist Ms [redacted] If you need any additional information regarding the above, please contact Jennifer A [redacted] at [redacted] Sincerely, Brent A [redacted] CarMax Auto Finance

February 20, VIA ELECTRONIC MAIL [redacted] Revdex.com Serving Central Virginia, Inc [redacted] Re: Complaint ID [redacted] Dear [redacted] ***: I am in receipt of the complaint filed by [redacted] on February 3, regarding a [redacted] (the “Vehicle”), VIN [redacted] that was purchased at the CarMax store located in [redacted] (“CarMax”), on or about March 7, [redacted] requested in her desired settlement CarMax honor the evaluation that was provided from [redacted] and complete the needed repairs [redacted] had the Vehicle diagnosed from [redacted] and was advised there was some engine damage due to low fluids [redacted] Vehicle was towed to CarMax on or about January 30, She shared the findings from *** CarMax asked [redacted] if she could provide her maintenance records on the Vehicle that she had completed since ownership She stated she had only had one oil change since ownership [redacted] at that time had put 28,miles on the Vehicle since ownership [redacted] concern was the Vehicle would not start CarMax waived the initial diagnosis in the amount of $ After the initial diagnosis CarMax advised [redacted] a further diagnosis in the amount of $would need to be performed, including a tear down CarMax advised [redacted] she would need to authorize before they would be able to move forward [redacted] declined the diagnosis on or about February 4, which at that time CarMax advised she would need to come pick up her vehicle CarMax appreciates the opportunity to respond to this complaint However, CarMax is declining the settlement as set forth in this complaint Please contact me at [redacted] extension [redacted] with any questions you may have Sincerely, [redacted] Customer Relations

April 28, 2014> VIA ELECTRONIC MAIL [redacted] ***, Operations Supervisor Revdex.com Serving Central Virginia, Inc Moorefield Park Drive, Suite Richmond, VA Re: Complaint ID [redacted] Dear [redacted] ***: I am in receipt of the complaint filed by [redacted] *** on April 11, regarding a [redacted] *** (the “Vehicle”), VIN [redacted] , that was purchased at the CarMax store located in Boynton Beach, Florida (“CarMax”), on or about March 29, [redacted] *** requested a new vehicle or a good credit towards a new vehicle in her desired settlement [redacted] *** shares her frustrations that in the past two years the Vehicle she purchased has been in the shop eight times for multiple repairs The Vehicle was serviced twice at CarMax after [redacted] *** purchased the Vehicle [redacted] *** brought the Vehicle to the CarMax store located in Pompano Beach, Florida for the navigation not operating properly on or about April 20, CarMax sublet the Vehicle to the [redacted] for repairs [redacted] *** returned back to CarMax located in Pompano Beach, Florida to address a check engine light concern on or about June 5, CarMax sublet the Vehicle to the [redacted] for repairs [redacted] *** mentioned in the complaint that *** has messed the Vehicle up repeatedly CarMax recommends if [redacted] *** has concerns with previous repairs performed by the [redacted] dealer that she contact them directly CarMax would also like to invite [redacted] to bring the Vehicle in for an appraisal if she would like to sell the Vehicle to CarMax CarMax appreciates the opportunity to respond to this complaint However, CarMax is declining the offer [redacted] *** requested in her settlement Please contact me at [redacted] extension *** with any questions you may have Sincerely, [redacted] Analyst, Customer Relations

I will never go to car max againThey sell you any car they can and will pass them and give them a inspection sticker faster then you can say helloThey just want your money and could care less about selling actual reliable carsI bought a Mercedes which was over priced and had issues with itI had to return it the very next dayI got reimbursed for the money I spent on my debit card the same day but the money in cash I am still waiting forThey told me 10-business days it's going on weeksI want my refund car max

April 27, [redacted] ***, Operations Supervisor Moorefield Park Drive, Suite Richmond, Virginia Re: Mr [redacted] Complaint ID [redacted] Chevrolet Cruze, VIN: [redacted] (the “Vehicle”) Dear Mrs***: Thank you for forwarding the complaint dated April 11, regarding the Vehicle purchased from the CarMax store located in Fayetteville, North Carolina (“CarMax”) on or about December 4, Mr [redacted] expresses concerns about potential flood damage to the Vehicle, as well as brake concernsMr [redacted] requests in the desired settlement for CarMax to provide a full refund for the Vehicle Mr [redacted] brought the Vehicle to CarMax on or about December 16, 2015, for a concern he described as a squeaking noise coming from the brakesCarMax diagnosed the vehicle at no cost to the customer, under the terms of the Limited Warranty, and found that the vehicle was operating normally and required no correction CarMax does not have any record of being in communication with Mr [redacted] after this last visit on or about December 16, 2015, but was informed about his flood damage concerns via receipt of this complaint The Service Manager has reached out to Mr [redacted] , and has communicated that CarMax would be happy to reexamine the Vehicle for flood damage and brake concerns During the conversation with the Service Manager, Mr [redacted] stated he would bring the Vehicle in on 4/28/or 4/29/ If it is found that pre-existing flood damage is present, CarMax will work with Mr [redacted] to complete a return of the vehicle CarMax will continue to remain in contact with Mr [redacted] regarding this concern Should he have any questions in the meantime, Mr [redacted] is encouraged to reach out to the Fayetteville Service Team at (910)864-6222, Option CarMax appreciates the opportunity to respond to this complaintIf you have any additional questions, or would like to discuss this concern further, please contact me at 1-800-519-ext*** Sincerely, Stacie M [redacted] Analyst, Executive Response Team

April 8th, [redacted] ***, Operations Supervisor RevDex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] [redacted] (VIN: [redacted] the “Vehicle”) Dear Mrs ***, Thank you for forwarding the complaint received in your office from Ms [redacted] regarding her purchase of the Vehicle from CarMax of Riverside, CA (“CarMax”) on approximately September 11th, At the time of purchase, Ms [redacted] also elected to purchase a MaxCare Extended Service Plan (“ESP”) for a term of months or until the Vehicle exceeded 100,miles with a deductible of $for repairs completed at CarMaxIn her complaint, Ms [redacted] requested a full refund and exchange of the Vehicle due to service concerns CarMax addressed multiple repair concerns on the Vehicle since Ms [redacted] ’s purchase CarMax has not diagnosed any service concerns on the Vehicle since this visit on approximately April 14th, If Ms [redacted] has any current repair concerns on the Vehicle, CarMax would gladly complete a diagnosisCarMax will not participate in any return or exchange for the Vehicle as Ms [redacted] is outside of any warranty provided by CarMaxIn the event Ms [redacted] would like to sell the Vehicle, CarMax would be happy to complete an appraisal Ms [redacted] is encouraged to contact myself at 1-800-519-1511, ext [redacted] if she has any additional questions Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt [redacted] Analyst, CarMax Customer Relations

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHi, I want to get rid of the car but I do have a conflict with many of the claims that Carmax providedI have a witness that signed and reviewed documents given to meA plain and generic certificate was given to me stating what is inspected on all cars but never reviewedThe information for the car was not on the website because the Henderson Carmax had just received the car before I bought itThe representative for the company is stating what should happen, not what actually occurred the day of, which is why I am in this situationI accept that they do not want to pay the severance that is rightfully owed to me, however, I do not appreciate claims being made that are on their part The repairs in regards to the [redacted] were challenged by the warranty company as being prior existing and would not be covered by CarmaxI have the warranty paperwork that states no exceptions yet the warranty company rejected it based on what was found Please advise as I do want to move forward and would also like them to engage in better and more honest business practices [redacted]

July 7th, [redacted] RevDex.com Moorefield Park Drive, Suite Richmond, VA RE: [redacted] Dear Mrs ***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding his purchase of the Vehicle from CarMax of Greensboro, NC (“CarMax”) on April 19th, At the time of purchase, Mr [redacted] also elected to purchase a MaxCare Extended Service Plan (“ESP”) for a term of months or until the Vehicle exceeded 75,miles with a deductible of $In his complaint, MrAllen requested that the ESP be used at a [redacted] dealership as opposed to CarMax Mr [redacted] brought the Vehicle to CarMax on approximately June 28th, 2016, inquiring about a noise concern when brakingCarMax was unable to duplicate this concern when test-driving the Vehicle and informed MrAllen that no repairs were needed Per Mr [redacted] request to replace the brake pads and rotors with original equipment manufacturer (“OEM”) parts from Mercedes-Benz, CarMax elected to do so at no cost to Mr [redacted] in an effort of customer service Mr [redacted] picked up the Vehicle from CarMax on approximately July 1st, 2016, with these repairs completedIn the event that Mr [redacted] has any additional repair concerns or any further questions, he may contact me at [redacted] , ext*** Thank you for providing CarMax the opportunity to respond to this matter Sincerely, Curt D [redacted]

July 19th, [redacted] Revdex.comMoorefield Park Drive, Suite 300Richmond, VA [redacted] Dear Mrs***, Thank you for forwarding the complaint received in your office from Mr [redacted] regarding his purchase of the Vehicle from CarMax of Milwaukee, WI (“CarMax”) on June 22nd, In his complaint, Mr [redacted] requested that CarMax contact him regarding his experience and compensate him for the loss of a primary vehicle after being approved for a purchase of the Vehicle On approximately June 30th, 2016, CarMax was advised that the agreed upon contract between Mr [redacted] and [redacted] would not be guaranteed due to inconsistencies found in contract stipulationsAt that time, CarMax informed Mr [redacted] that he would need to return the Vehicle or find alternative financing options.Despite repeated attempts to contact Mr [redacted] , CarMax has been unable to reach Mr [redacted] since approximately June 30th, 2016, when this was first discoveredConsidering Mr [redacted] has not communicated any updates related to alternative financing, CarMax entered the Vehicle in repossession status on approximately July 15th, 2016.CarMax Credit and Collections department would be happy to speak with Mr [redacted] regarding his experience and he can contact them at [redacted] CarMax will not be participating in any reimbursement of Mr [redacted] insurance payment considering any payment made would have been at Mr [redacted] discretion.Thank you for providing CarMax the opportunity to respond to this matter.Sincerely,Curt D [redacted]

October 3, 2016 [redacted] ***, Operations... [redacted] 720 Moorefield Park Drive, Suite 300 Richmond, Virginia 23236 Re: Ms. [redacted] Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted] Dear Ms. ***: Thank you for forwarding the complaint dated September 16, 2016 regarding the Vehicle purchased from the CarMax store located in Roseville, CA (“CarMax”) on or about April 18, 2014. In the complaint, Ms. [redacted] shares that when she purchased the Vehicle from CarMax she was informed that she could refinance after a year and a half of making her payments on time. However, when Ms. [redacted] went to refinance the Vehicle, she shared that she was denied approval (by multiple companies) due to the Vehicle being over 7 years old. Ms. [redacted] is requesting that CarMax Auto Finance refinance her current loan at a lower rate or she would like CarMax to pay off her current loan and find another vehicle with a lower monthly payment/interest rate. Ms. ***’ finance rate and her ability to refinance the Vehicle’s loan is heavily influenced by factors other than the age of the vehicle, this could include personal credit history and application information - in which CarMax has no control over. In addition, while the vehicle’s age and mileage are taken into consideration, it’s CarMax’s understanding that the decisions to approve the refinancing of a car loan is solely that of the financial institution(s) in question. Therefore, CarMax is unable to speak on behalf of specific financial institutions regarding their refinancing transactions. Additionally, CarMax Auto Finance does not have the ability to refinance loans, whether the original loan is through them or another finance company. Based on the above, CarMax is unwilling to provide Ms. [redacted] with the resolution that she seeks. However, if Ms. [redacted] would like to sell the Vehicle to CarMax and finance another vehicle, she is welcome to bring it by the CarMax nearest her to have it appraised and run a new finance application on a different vehicle. CarMax appreciates the opportunity to respond to this complaint. Please contact me at (800)519-1511, extension ***, with any questions you may have. Sincerely, Gabrielle P [redacted] Analyst, Executive Response Team

June 21, [redacted] Moorefield Park Drive, Suite Richmond, VA RE: [redacted] VIN: [redacted] (“the Vehicle) Dear Mrs ***, Thank you for forwarding the complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of [redacted] (“CarMax”) on April 26, In the complaint, Mr [redacted] states that he brought the Vehicle to CarMax for service, and is not satisfied with the work completedHe requests a minimum settlement of $as compensation While CarMax declines Mr [redacted] request for relief, we want Mr [redacted] to be confident in the Vehicle CarMax has been in communication with Mr [redacted] about having service work completed at a Toyota dealership that is more convenient for Mr*** CarMax will be in communication with Mr [redacted] until repairs are completed CarMax appreciates the opportunity to respond to this complaint If you have any additional questions or would like to discuss this concern further, please contact me at [redacted] ext *** Sincerely, Jennifer L [redacted]

yes;"> February 19, Via Electronic Mail [redacted] Richmond, Virginia Re: [redacted] *** Dear [redacted] ***: I am writing in response to your letter which forwarded the complaint of [redacted] *** On May 3, [redacted] purchased a [redacted] ***, [redacted] (the “vehicle”) from CarMax in [redacted] In addition to that purchase on May 13, [redacted] purchased a [redacted] ***, [redacted] (the “vehicle”) from [redacted] In her desired settlement [redacted] asks for refund on two batteries The [redacted] and the [redacted] had battery replacements CarMax reviewed the receipts for the battery replacements done on December 30, and January 3, Both are approximately months past the Day Limited Warranty Refund for the battery replacements would not be given Please contact me at [redacted] , extension [redacted] with any questions you may have Thank you for providing CarMax an opportunity to respond Sincerely [redacted]

July 29, Via Electronic Mail> [redacted] Revdex.com ***field Park Drive, Suite Richmond, VA Re: [redacted] Dear Ms***: I am writing in response to your letter which forwarded the complaint of [redacted] ***On September 22, 2014, Ms [redacted] purchased a [redacted] (the “Vehicle”) from the CarMax of [redacted] ** In her complaint, Ms [redacted] is requesting that CarMax assist her with obtaining a different vehicle Ms [redacted] did have several mechanical issues that were addressed under the terms of the Limited Warranty The Vehicle recently had an engine concern that would cost around $ CarMax presented Ms [redacted] with two options: to get the Vehicle repaired or to have the Vehicle appraised Ms [redacted] declined the appraisal offer for the Vehicle As a gesture of good will, CarMax offered to pay half of the repair and provided Ms [redacted] with a loaner vehicle The Vehicle has been repaired and returned to Ms*** If Ms [redacted] would still like to sell of the Vehicle, CarMax would be happy to reappraise the Vehicle CarMax appreciates the opportunity to respond to this complaintIf you have any questions, please call me at [redacted] , ext *** Sincerely, [redacted] Customer Relations Analyst

October 22nd, [redacted] *** [redacted] Revdex.com [redacted] Richmond, Virginia [redacted] *** VIN: [redacted] (the “Vehicle”) Dear [redacted] ***: Thank you for forwarding the complaint received in your office from the [redacted] regarding the Vehicle they purchased on July 18th, from the CarMax in [redacted] *** (“CarMax”) In their complaint, the [redacted] state that they believed they could refinance their purchase after a year of making payments and made the decision to purchase based on this belief As they are unable to refinance the Vehicle, they are requesting that CarMax take return of the Vehicle and satisfy the lien CarMax is only able to provide financing options at the point of sale While it may be possible to refinance, CarMax is unable to broker such transactions In addition, CarMax has never been able to make any finance decision or influence any transaction on behalf of a customer The Senior Management Team at CarMax was unaware of the [redacted] ’ concerns prior to receipt of this complaint CarMax invites the [redacted] to call the Senior Management Team [redacted] to discuss their concerns further and suggest any options that may be available, including appraising the Vehicle and making an offer the purchase it However, CarMax declines to take return of the Vehicle as it is outside of the 5-Day Money Back Guarantee Thank you for providing CarMax an opportunity to respond Sincerely, [redacted]

April 17, 0pt;"> Revdex.com Serving Central Virginia Moorefield Park Drive Suite Richmond, VA RE: Consumer Complaint of [redacted] Dear Sir/Madam: This will confirm receipt and review of a complaint that was forwarded to your office by [redacted] [redacted] is alleging that we conducted credit inquires on his credit file without his authorization Accordingly, [redacted] is requesting that we delete the credit inquiries from his credit file Our records show that on April 14, we received a credit application for the purchase of a [redacted] at the CarMax Auto Superstores, Inclocation in Escondido California The application was approved for financing by one of our participating financial institutions; however, the applicant elected not to accept the offer Please note that in order to submit the applications, a significant amount of personal information about the applicant would have been provided prior to the submitting of each application Most importantly, a photo-identification would have been requested and reviewed in order to authenticate the identity of the applicant Finally, the applicant reviewed and executed a Credit Consent Form for each application acknowledging that he understood, amongst other things, that he was submitting a credit application for a vehicle purchase Due to the above, please know that we are unable to provide [redacted] with the relief that he seeks However, in the light of the above information, if [redacted] still disputes the credit inquires and believes that he is a victim of identity theft, he should contact me immediately at [redacted] , extension *** to initiate an identity theft investigation To facilitate the investigation, [redacted] may be required to complete a fraud affidavit and provide a police report We will be happy to provide [redacted] with the relief that he seeks upon confirmation that he is a victim of identity theft In the meantime, we thank you for bringing this complaint to our attention and for the opportunity to respond If you have any questions or concern, please do not hesitate to contact me at the number provided Sincerely, [redacted] Paralegal CarMax CC: [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No compromise could be met at this time, CarMax has yet to provide me with a replacement vehicle of equal standards nor are they willing to work on a price of anotherTheir offer of a loaner for one week only doesn't seem like enough time They are also unwilling to do any or the repairs still needed on the vehicle or try to keep me in it if possibleThey are also unwilling to compensate me for anytime loss from work on this matter They have also been unwilling to disclose how the vehicle got pass their inspection or the vehicle damage report At this time I'm going to seek legal advice to help me understand my full rights in this matterCarMax has violated the California's vehicle code section 9990-chapter knowing and seems to think it's ok if they just buy back the vehicle and leave me carless, I went out of my car to buy this vehicle paying extra to have it shipped here and traded in my other and only car if I would have know of the repairs I would have found another vehicle and never wasted my time on this one The repairs on this vehicle where and are obvious and should have been gotten pass themOnce CarMax is willing to not only refund the payments I've made and the down payment, shipping cost of the vehicle, inspection fees/repairs, time loss from work, pay off the vehicle loan, provide a loaner car tell another vehicle is found or provide me with an equal vehicle option to buy I will not settle total compensation seeking are payments made 1400.00, down payment 700.00, shipping cost 900.00, time loss from work hours 522.00, inspection fees/repairs 275.00, loan payoff 20, Total $24, Regards, [redacted] ***