Great experienceThey fit me in on short notice, were on time, efficient, and carefulNo damage to anythingAlso better prices than the others I checked with!
I contacted this company via email to coordinate a move We set up a day for packing and a second day for moving, and he gave me an hourly quote He did not have anyone come see my stuff to give an accurate estimate of time needed, nor did he provide me with a contract outlining policies and all potential charges On the packing day, the packers were friendly, but kept chatting and playing on their cell phones rather than working, which is unacceptable when charging an hourly rate On the moving day, they arrived late, and then took until 3pm before the truck was loaded and they were ready to move to my new apartment At that time, the manager called and told me that they would be charging me an overtime fee for every hour after 430pm, which was not disclosed when setting up the move My other option was for them to keep my stuff in their warehouse overnight and then do the move/unpack the next day However, based on their quote/time estimate, I had only taken two days off and had to work the next day They stayed until 10pm, but still didn't get all of the unpacking done I had to finish the unpacking, during which time I found that a crystal bowl they had packed had shattered in the move However, because their team didn't unpack that box, the manager refused to honor a claim for damage Additionally, a shelving unit that was in great condition before the move now has a large crack through it, but the movers claim it wasn't them and say that there's nothing I can do about it as a result After unpacking, I was told to contact them to set up a time for them to come pick up the boxes I told the manager (in writing, via email) to please let me know when he had a time estimate because I work all day, live alone, and need to coordinate with my building manager to let them in to the apartment I also told him how many empty boxes I had counted (they reimburse 50% of the cost of boxes once returned) The manager apparently told the dispatcher that they could go by anytime during the day and that I'd be home all day, which is the complete opposite of what I'd told him They showed up, didn't have an appropriate truck for the boxes, so had to leave and send a different truck I received multiple phone calls during that day, which detracted from my military duties and caused me a lot of undue stress At the end of all that, they apparently counted fewer boxes than I had (even though I counted twice), and thus shorted me $on my refund I felt [redacted] not listened to, and disrespected When I brought up that this miscount seems unfair since I'm suffering because I have to be at work, I was ignored and disregarded
We had only two weeks notice to move from Winnipeg to Vancouver for new jobs last August and Riverbed Movers were greatThey got back to us with quotes right away, showed up on time and were efficient and friendly, and our belongings got to the West Coast in one piece and a week earlyI would also add that what we were quoted for the move was exactly what we paid- no hidden charges, or hassle on deliveryHighly recommend
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss [redacted] After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT [redacted] WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
Estimate was right on the moneyI thought it would be difficult to calculate how long the move would take considering it was from past Gimli to WinnipegWe had a lot of items and boxesThe guys were very professional and efficient
I will be recommending for sureKudos!
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
Great service, the movers really took care of our belongings and homeWorked extremely hard, would hire again
Great experienceThey fit me in on short notice, were on time, efficient, and carefulNo damage to anythingAlso better prices than the others I checked with!
I contacted this company via email to coordinate a move We set up a day for packing and a second day for moving, and he gave me an hourly quote He did not have anyone come see my stuff to give an accurate estimate of time needed, nor did he provide me with a contract outlining policies and all potential charges On the packing day, the packers were friendly, but kept chatting and playing on their cell phones rather than working, which is unacceptable when charging an hourly rate On the moving day, they arrived late, and then took until 3pm before the truck was loaded and they were ready to move to my new apartment At that time, the manager called and told me that they would be charging me an overtime fee for every hour after 430pm, which was not disclosed when setting up the move My other option was for them to keep my stuff in their warehouse overnight and then do the move/unpack the next day However, based on their quote/time estimate, I had only taken two days off and had to work the next day They stayed until 10pm, but still didn't get all of the unpacking done I had to finish the unpacking, during which time I found that a crystal bowl they had packed had shattered in the move However, because their team didn't unpack that box, the manager refused to honor a claim for damage Additionally, a shelving unit that was in great condition before the move now has a large crack through it, but the movers claim it wasn't them and say that there's nothing I can do about it as a result After unpacking, I was told to contact them to set up a time for them to come pick up the boxes I told the manager (in writing, via email) to please let me know when he had a time estimate because I work all day, live alone, and need to coordinate with my building manager to let them in to the apartment I also told him how many empty boxes I had counted (they reimburse 50% of the cost of boxes once returned) The manager apparently told the dispatcher that they could go by anytime during the day and that I'd be home all day, which is the complete opposite of what I'd told him They showed up, didn't have an appropriate truck for the boxes, so had to leave and send a different truck I received multiple phone calls during that day, which detracted from my military duties and caused me a lot of undue stress At the end of all that, they apparently counted fewer boxes than I had (even though I counted twice), and thus shorted me $on my refund I felt [redacted] not listened to, and disrespected When I brought up that this miscount seems unfair since I'm suffering because I have to be at work, I was ignored and disregarded
Great experienceEstimator was extremely friendly and helpful!
We had only two weeks notice to move from Winnipeg to Vancouver for new jobs last August and Riverbed Movers were greatThey got back to us with quotes right away, showed up on time and were efficient and friendly, and our belongings got to the West Coast in one piece and a week earlyI would also add that what we were quoted for the move was exactly what we paid- no hidden charges, or hassle on deliveryHighly recommend
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss [redacted] After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT [redacted] WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
They were helpful and professionalGood job!
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
Estimate was right on the moneyI thought it would be difficult to calculate how long the move would take considering it was from past Gimli to WinnipegWe had a lot of items and boxesThe guys were very professional and efficient
I will be recommending for sureKudos!
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD