Carpet City

1/11/Thiels Wheels picked up my Freewheeler to change the battery and service it While there, they damaged my bike without telling me On 1/11/Thiels Wheels picked up my Harley due to a bad battery and to do a 1,mile serviceAfter weeks of not hearing anything, I go over to the new years sale they were having only to find my bike in a storage room without the back right fenderThey claimed to have scratched it by another bike and sent it out to get painted NO ONE called me or asked my permission to ship the part out On Feb 29th, they delivered my bike to me They gave me free heated grips and service for damaging my bike After receiving it, I told the driver the trunk has ripples on it like someone had just painted it then called Nick at Thiels and informed him about the ripples as wellHe claimed they did not paint the trunkIt was not like that before when it left my house(When Employee Nick called and told me in February that they replaced my tail light

the service department deceived me into believing they had performed work on my motorcycle I took my road king to get the fluids changed on July 2, While they are changing fluids the mechanic informs me of a recall of the main circuit breaker, tells me he has one on the shelf, wont cost me anythingThen points out he thinks my front brake lines look like they need replacedI tell him to go ahead and replace the front brake linesI inform him that my turn signals, horn, nothing electrical is workingthey change fluids and make an appointment for July 9, to change the main breakerI call on Wed, they tell me on the phone that everything is done except the left turn signalShe then ask me if I want them to keep working on it, I ask her how much my bill is, She tells me $ and somethingI told her to stop working on itI go to get my bikeI complain about the bill and suddenly my bill drops almost $ I get on my bike and nothing electrical workswhen I to

This is in response to a recent customer complaint. This customer was contacted the day the complaint was submitted to the corporate office by the store manager and met in person where a conclusion was reached. The problem is scheduled to be repaired by an installer at a time that is convenient for...

both parties.Please let me know if I can be of further assistance. Best regards, [redacted]PresidentCarpet City Flooring Centeroffice)715-842-2332cell)715-581-1548fax)715-849-5642www.carpetcityonline.n...⇄

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they keep their word that the floor will be replaced beginning Oct 12. 2015.  After being promised many times since Feb 2015 of things that would be done and times they would meet with me that often did not happen I am a little skeptical about them arriving on the date promised.  I will give them the benefit of the doubt and give them the opportunity to stand by their word.  If the results are unsatisfactory I will again contact your Revdex.com office.
Regards,
[redacted]

Review: New construction home. Purchased all our flooring from Carpet City in Rhinelander WI. Shortly after the Feb 2015 installation we notice some defects in the installation. The grouting was separating from the floor and the high spots in the sub floor were not sand out as we were assured would happen prior to install. So there are high spots in our finished floor. The installer has returned to attempt to correct the problem and the issue still remains. Floor was never sanded smooth and more areas continue to break free of the grout. I was holding back 50% of the full payment until satisfied with the floor. Doug, the salesperson and Brian, the store manager called me and basically strong armed me demanding the final payment regardless if we were satisfied. I should have never paid them. Now all I get is the run around. I will no longer communicate with Doug as he has made numerous promises and never follows through. Brian, the Mgr has also now made promises to come to our home to view the issue and he too now is failing to follow through. The repairs the Installer has attempted are only temporary fixes. The issues keep reappearing and now Brian the store Mgr won't follow through on his word. I have emails and text messages proving their promises. I feel I have been more than patient and given Carpet City every opportunity to correct this issue and now it has come to this. We have blue tape all over our floor showing the defects in our brand new home. I regret ever making the final payment as now we have no leverage. The dates I am listing as complaint dates are only approximate times. To this day I continue to contact Brian and Mike to attempt to resolve this issue and not Brian again is not keeping his word. Tired of the excuses, tired of the run around.Desired Settlement: The floor needs to be removed, sanded properly and reinstalled properly on a level surface. If Carpet City refuses to complete a new installation we will then be demanding full compensation to have the floor removed and replaced by a reputable dealer / installer.

Business

Response:

This is in response to a recent customer complaint. This customer was contacted the day the complaint was submitted to the corporate office by the store manager and met in person where a conclusion was reached. The problem is scheduled to be repaired by an installer at a time that is convenient for both parties.

Review: We build a new home in 2011 and in November we had Carpet Warehouse install all the flooring. After installation of the vinyl there was a large bubble in the hallway. They came and glued the area again. We had concerns at the time of this happening in other areas and was told it would be taken care of if that occurred. Since then we have several areas that have let loose, there is one area where the bubble has cracked. It has been looked at and pictures taken and now a moisture test is being done and was suppose to be 72 hours and they were to come and get it yesterday and did not. This has been dragging on. I do not believe the problem lies in the representative from the Marshfield, WI Carpet Warehouse but with his superiors. A resolution needs to be reached as soon as possible.Desired Settlement: The flooring will not hold up and will need to be replaced sooner than it would under normal circumstances. We would like a cash refund so that when we need to replace the flooring it will not be at our expense.

Consumer

Response:

We have heard from the company. They did a moisture test that was suppose to be 72 hours and was left over a week so the accuracy would be questionable.

When Rob picked up the moisture test he said we should hear from him in a week it has now been two weeks. No other contact has been made by the company.