Carpet King, Inc.

This is in reference to complaint ID [redacted].  The customer used a dryer to dry a load of laundry and it when the clothes finished drying they said one of the sweaters was damaged.  However if the issued had been the dryer was too hot then it would have damaged all of the clothes....

 The customer showed me a sweater and it appeared to me that it was a cigarette burn on the sweater.  The dryer did not and could not have caused any damage to the sweater.  Also when the customer approached me I was in the middle of helping another customer.  I explained to the customer that the dryer did not cause the damage and they kept insisting they were going to contact the Revdex.com so I asked them to leave and they would not comply so I assisted them to the door.  I dispute their claim and there will be no reimbursement given.
 
Thanks
 
Lyons Modern Cleaners

Initial Business Response /* (1000, 5, 2015/03/06) */
Our records show that we have completed a satisfactory repair on 03/03/15. Please let us know if there are any pending issues.
We apologize for our customer's inconvenience.
[redacted]
Customer Service Manager

Everyone was professional and we are very pleased with our flooring and carpet.
Our Salesperson Dean was a pleasure to work with.

Review: I had a rug installed in May of 2014, and in August of 2014 the seaming was coming undone, as well as severe rippling of the border of the rug. It has taken months to get someone to come look at the rug as the company wanted to pick up the rug, and leave us without a rug for up to a month to try to resolve it. Finally they agreed to send a technician out. My appointment was at 9-9:30 am. The technician arrived at 10:50. He verbally agreed that it was not a manufacturing issue, but a seaming issue. I spoke with [redacted] at Carpet King, and he agreed to order me a new rug today (5/18/14). At 3:51 I received an email that the rug has to be picked back up and sent to the manufacturer before they can order a new rug. This is unacceptable and not what are verbal agreement was.Desired Settlement: I would like a new rug ordered and installed, at which time I will gladly send to old rug back.

Business

Response:

Per our conversation, I would like to respond to complaint #[redacted]. We are in contact with the customer, [redacted], to rectify the problem. She has stated that once the work is completed that she will retract her complaint. I will be in touch once the work is done to make sure that the complaint has been retracted and rectified. Thank you for your time! [redacted] | OFFICE MANAGER [redacted] | PRESIDENT CARPET KING, INC Office: [redacted] Steve's Cell: [redacted] Fax: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Additionally, I would like to say that Carpet King resolved our carpet issue professionally and quickly once they got their plan in motion. I really appreciate how they resolved the issue, and only regret that it took almost a full year and a letter to the Revdex.com to get the ball rolling.

Sincerely,