Carpet Plus

Complaint: [redacted]
I am rejecting this response because:its not ok what your company is doing im just going  to small claims if this has no resolution I have my pictures for  proof his silver paint is on my rear bumper and rim. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/25) */
August 24, 2015
Revdex.com, Inc.
Attention: [redacted]
1000 Broadway, Suite 625
Oakland, CA XXXXX
Re: Revdex.com File Number: XXXXXXXX
Complainant: [redacted] and [redacted]
Our Policyholder/Insured: ...

[redacted]
Our Auto Claim Number: XXXX-XX-XXXX


Dear Ms. [redacted]:
We are in receipt and have reviewed [redacted] and [redacted]' complaint to your department submitted on August 10, 2015. Your complaint assignment has been referred to me for response.
As requested, here is our position.
Ms. [redacted] holds an auto insurance policy with us. Her daughter ([redacted]) was involved in a car accident at a four-way intersection. Because the accident involved a controlled intersection, we had to properly investigate the loss by ordering the police report to assist in our liability investigation. We also reach out to the party involved and do not waive a deductible (pay for full repairs) until we have confirmation of liability from either the other party involved and/or the police report (validates & confirms) the physical evidence presented on our policyholder's loss report and vehicle.
Our records indicate her deductible (making a full payment on her car repairs) was released on August 4, 2015. We show an Enterprise Rent-a Car was used for 17 days from July 30 to August 15, 2015. We also show record of a medical claim opened for [redacted] and no payments made under that claim as of today.
We apologize for the service [redacted] and [redacted] informed your office of. Rest assured, the issues she presented today will be presented to claims management. We welcome feedback and will use to improve our service.
I also telephoned Ms. [redacted] on Monday, 8/24/2015 to check-in and collect further feedback. I am waiting to hear back.
Should you have any questions or require any additional information, please do not hesitate to contact me directly at the number below.
Sincerely,
[redacted]
Policyholder [redacted] Analyst
CSAA Insurance Group, a AAA Insurer
Direct Phone Number: (XXX) XXX-XXXX

Complaint: [redacted]I am rejecting this response because:
Hello,
 
This is a response to your recent reply about my claim. I would like to point out that it is not possible for the claim adjuster to have the incorrect phone number on file to contact me. I know this because she called me on 05Jun17 at 1016 AM and left me a message. I was working at the time and could not answer her call. I did, however, return her call that same day at 2:16 PM. She did not answer and I left a voice mail. I also followed up with an email to the one she provided on the same day as well. I figured she was busy and gave her some time. On 10Jul17, I received two letters: one was one with claim information without instructions and another one saying I needed to respond within 30 days of that letter or my account will be closed. I made attempts to contact her via email and phone again, which went unanswered. I tried calling all the provided lines that were supposed to be open 24 hours a day and got automated recordings. I received no contact from her or AAA until the Revdex.com was involved. She had my phone number because she called me on 05Jun17, and I provided it in emails that she received from me. I know she received them because after the Revdex.com contacted AAA, she replied on the email string. 
 
Please let me know if you have any further questions.
 
[redacted]
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] due ro they have done it to me. The pretend to work with me. But then, they just tell me no we will still go by the report which was not correct according to the damage on my car.

Tell us why here...February 21, 2017 Revdex.com, Inc.[redacted]  Complaint Case #: [redacted]Consumer: [redacted] Dear Revdex.com: Thank you for taking the time to contact us regarding [redacted]’ complaint against AAA Northern...

California, Nevada, & Utah (AAA NCNU). We appreciate the opportunity to clarify our position. The experience Mr. [redacted] described is certainly not the type of experience we want for our Members. AAA does offer a thermos to new Members when mentioning the infomercial promotion and it will arrive within 6-8 weeks. Mr. [redacted] signed up for Membership on September 21, 2016 and is eligible for the thermos. On November 9, 2016 Mr. [redacted] called our Membership Center on November 9, 2016 to advise he has not received his thermos and we have on record that his order was reprocessed and fulfilled on November 15th. We do understand items do get lost in the mail; we have sent another thermos to his home directly from our corporate headquarters in Emeryville. It will arrive within 5-7 business days.  Thank you for giving us an opportunity to clarify our position. Sincerely, [redacted]Member Relations[redacted] [redacted]

April 19, 2017 Revdex.com, Inc. [redacted] Attn: [redacted] Re: Complainant: [redacted] [redacted] Revdex.com File Number: [redacted] Dear Mr. [redacted]: We are in receipt and have reviewed [redacted] rebuttal to your department website submitted on April 17, 2017. Our records indicate that Ms. [redacted] has also submitted a complaint regarding this same issue to the California Department of Insurance. As a result, please be advised that we will be resolving this issue through the California Department of Insurance. Thank you for the opportunity to address the insured’s inquiry. Sincerely, [redacted] Service Consultant Policyholder Relations CSAA Insurance Group

July 25, 2017 Revdex.com, Inc. [redacted] Attn: [redacted] Re: Complainant: [redacted] Dear Mr.[redacted]: We are in receipt and have reviewed [redacted] complaint submitted to your department....

Your complaint assignment has been referred to me for response. Since the submission of this complaint, our claims group has contacted Mr. [redacted] addressed his concerns and issued payment. We would like to apologize for any delay Mr. [redacted] has experienced. If Mr. [redacted] has any additional questions or concerns regarding his claim, he may contact Claim Supervisor [redacted]. Sincerely, [redacted] CSAA Insurance Group Policyholder Relations

FFebruary 24, 2017
 
Revdex.com, Inc.
[redacted]
 
Attn:  [redacted]
 
Re:       Complainant:      ...

                  [redacted]
            Revdex.com File Number:                 [redacted]
           
Dear Mr. [redacted]
 
We are in receipt and have reviewed [redacted]’s complaint to your department submitted on February 6, 2017. We apologize for the delay in our response, but we were just notified of the complaint on February 22, 2017. 
 
We have reached out to Ms. [redacted] and obtained the Small Estate Affidavit so that we may reissue the proceeds from the cancellation of her father’s home policy with us in her name.  The check made payable in Ms. [redacted] name will be mailed out in the next 10 business days and we have informed Ms. [redacted] of this as well.
We would like to apologize for the difficulty Ms. [redacted] has had in getting this corrected and are very sorry for her loss.
Thank you for the opportunity to address the insureds concerns.  Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below. 
 
Sincerely,
 
[redacted]
Service Consultant
Policyholder Relations
CSAA Insurance Group
Phone Number: 1-855-[redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
July 7, 2015
Revdex.com, Inc.
1000 Broadway, Suite 625
Oakland, CA XXXXX
Attn: [redacted]
Re: Complainant: [redacted]
Claim Number: XXXX-XX-XXXX
Revdex.com File Number: XXXXXXXX
...


Dear Ms. [redacted]:
We are in receipt and have reviewed [redacted]'s complaint to your department submitted on June 26, 2015. Your complaint assignment has been referred to me for response.
As requested, here is our position.
Our insured, [redacted], reported a loss, indicating that their vehicle was damaged while parked and unattended. This report was made to us by telephone, so we were unable to inspect his vehicle at the time of notice. We advised Mr. [redacted] that we were initially filing the claim as a comprehensive loss, subject to a $100 deductible. We also advised Mr. [redacted] that if after we inspected his vehicle, if it was determined the loss was the result of a collision loss, that his deductible would then be $500.
Mr. [redacted] took his vehicle to one of our approved repair facilities and signed an authorization for the shop to repair his vehicle. A preliminary estimate and photos were then submitted to us for our review. Upon our review, it was determined that the damage to Mr. [redacted]'s vehicle was indeed caused as a result of a collision, and was subject to a $500 deductible. This message was communicated to both Mr. [redacted] and the body shop.
At that point, Mr. [redacted] decided not to have his vehicle repaired, as he did not have the required $500 deductible. Unfortunately, Mr. [redacted] had already signed a repair order, authorizing the shop to repair his vehicle, and repairs were already well underway.
AAA made a business decision to only charge Mr. [redacted] a $100 deductible. This resulting outcome satisfies Mr. [redacted]'s original request that he only be charged a $100 deductible. .
Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below.
Sincerely,
[redacted]
Claims Supervisor
Regional Claims Center
CSAA Insurance Group
Phone Number: (XXX) XXX-XXXX

Hello [redacted]:
Please find our response attached.
Thanks

Complaint: [redacted]I am rejecting this response because:
It seems that the representative at CSAA didn't read my message at all, and simply repeated the same reply.  Again: the...

other driver didn't leave me any information and ran away when I was waiting for the police.  I just re-sent the two police reports to CSAA. One I got from the police officer on site (without the other driver's insurance information) and one the police officer mailed to me a few days later (with the other driver's insurance information).
It seems that I have to repeat what I said in my previous message again: "The other driver ran away when we were waiting for the police, and did not leave me any contact/insurance information. Fortunately I'd taken a picture of the plate of her car. Later with the help of the police I learnt that her insurance company is CSAA.  I should also note that the police officer came to the site right after the accident happened. The other driver later told the officer when she was contacted that she left because of "medical reason" but she didn't tell me anything when she left.  I think that was just an excuse.  In any case, it is very clear that she was at fault."  I should emphasize that the police officer did listen to what the other driver said (the officer called her after the accident) before writing the second report.Again, CSAA should fix this mistake immediately and be responsible for the liability.
Sincerely,[redacted]

August 16th, 2017 
 
Revdex.com, Inc.
[redacted]
 
Attn:  [redacted]l
 
Re:         Complainant: Mr. [redacted]      
                Claim Number: [redacted]                      
                Revdex.com File Number: [redacted]
           
Dear Mr. [redacted]l:
We are in receipt of your office’s rebuttal to our original response dated August 9th 2017. I am providing the additional information requested below. 
The first claim was reported to our office on 2/13/17 with a reported loss date of 2/11/17.  The second claim was reported to our office on 3/17/17 with a reported loss date of 3/14/17.  Both claims were thoroughly investigated and the damages are to different rooms in the house as a result of separate ice dam claims.
Our file reflects receipt of an estimate from the insured on July 19th, 2017 however, that estimate did not have contractor’s name on the letterhead and the email from the insured confirms that they not been able to make the repairs. Our file also reflects a recent conversation with the insured on 8/7/17 where the insured confirmed that they are still considering using an approved AAA contactor to make the repairs. The insured was advised upon the filling of both claims that they are free to choose whichever contractor they would like to use to complete the repairs. The AAA approved contractor is willing to complete the repairs for the amount of the estimates that they have submitted to our company.  If the insured uses their own contractor, we have explained that under the policy they would be entitled to recover the deprecation once repairs have been completed. This is outlined under the Loss Settlement provision of the hmeowners policy:
Buildings covered under Coverage A or B at replacement cost without deduction for depreciation, subject to the following:
If, at the time of loss, the amount of insurance in this policy on the damaged building is 80% or more of the full replacement cost of the building immediately before the loss, we will pay the cost to repair or replace, after application of any deductible and without deduction for depreciation, but not more than the least of the following amounts:
The limit of liability under this policy that applies to the building;
The replacement cost of that part of the building damaged with material of like kind and quality and for like use; or
The necessary amount actually spent to repair or replace the damaged building.
If the building is rebuilt at a new premises, the cost described in (2) above is limited to the cost which would have been incurred if the building had been built at the original premises.
If, at the time of loss, the amount of insurance in this policy on the damaged building is less than 80% of the full replacement cost of the building immediately before the loss, we will pay the greater of the following amounts, but not more than the limit of liability under this policy that applies to the building:
The actual cash value of that part of the building damaged; or
That proportion of the cost to repair or replace, after application of any deductible and without deduction for depreciation, that part of the building damaged, which the total amount of insurance in this policy on the damaged building bears to 80% of the replacement cost of the building
We will pay no more than the actual cash value of the damage until actual repair or replacement is complete.  Once actual repair or replacement is complete, we will settle the loss as noted in 2.a. and b. above.
 
Should you have any questions or require any additional information please contact me at the number below. 
 
Sincerely,
 
[redacted]
Homeowners Manager
CSAA Insurance Group
[redacted]

Tell us why here...
January 24, 2017
 
Revdex.com, Inc.
[redacted]
 
Attn: [redacted]
Complaint Case #:[redacted]
Consumer: [redacted]
 
Dear Mr. [redacted]
Thank you for taking the time again to contact us regarding [redacted]...

[redacted] complaint against [redacted] Northern California, Nevada, & Utah ([redacted] NCNU). We appreciate the opportunity to clarify our position.
We understand Ms. [redacted] made a payment to her Membership account May 31, 2016 which was misapplied to a different Membership account due to a system error.  We have corrected this issue and reinstated Ms. [redacted]’s Membership account and applied her payment. Her Membership is active and valid through January 20, 2018.
 
I have emailed and called Ms. [redacted] offer our sincere apologies and to advise that her Membership is active and that if she would like a reimbursement for the out-of-pocket towing expenses she had on January 15, 2017, she will need to provide us with the receipt and we will submit a refund. Once we receive the emailed receipt to [redacted]@norcal.[redacted].com she can expect a refund check within 10-14 business days.
Thank you for giving us an opportunity to clarify our position.
 
Sincerely,
 
[redacted]
Member Relations
[redacted] Northern California, Nevada, & Utah
(510) [redacted]@norcal.[redacted].com

Hello [redacted]
 
Please see the attached response.
 
Thanks

August 17, 2017
 
Revdex.com, Inc.
[redacted]
 
Attn:  [redacted]
 
Re:         Complainant: [redacted]          ...

            
                Claim Number: [redacted]
 
           
Dear Mr. [redacted]:
We are in receipt of your office’s inquiry. We have reviewed [redacted] complaint to your department which was submitted on August 15, 2017. I have provided the information you requested below. 
Thank you for notifying us of this complaint.  We considered the matter of liability resolved.  Ms. [redacted] will need to contact her insurance carrier for further assistance in this matter.
Should you have any questions or require any additional information please contact me at the number below. 
 
Sincerely,
 
 
[redacted]
Claims Supervisor
CSAA Insurance Group
[redacted]

March 18, 2016Revdex.com, Inc. 1000 Broadway, Suite 625Oakland, CA 94607Attn: [redacted]Re: Complainant: Scott [redacted]Revdex.com File Number: [redacted]Dear Mr. [redacted]We are in receipt and have reviewed Scott [redacted]'s complaint to your department submitted on March 8, 2016. Your complaint assignment has been referred to me for response. At this time we would like to assure Mr. [redacted] that we have added him and his address of [redacted] to our Do Not Solicit list and updated and cross checked all of our systems to prevent future mailings. In addition, we have informed our partner AAA Northern California, Nevada & Utah of his request and they have placed him on their Do Not Solicit list as well. Thank you for the opportunity to address the insureds concerns. Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below. Sincerely,[redacted]Policyholder Relations SpecialistCSAA Insurance GroupPhone Number: 1-855-[redacted]

Complaint: [redacted]I am rejecting this response because: It does not account for the remainder of my AAA membership that should have been refunded months ago in the amount of $35. Also I was not told I would...

have to pay a deductible until after an accident occurred. When [redacted] was renewing my policy she told me I would not have to pay a deductible in a non-fault accident to get repairs done after an accident. Once the accident occurred I was then told I would have to pay my deductible and of course I did but this should have been discussed when I was purchasing the policy. I was told multiple times after the accident I would get my deductible back then it was changed to I may get my deductible back. This company should be held accountable for the things they tell customers just to make a sell. This was not the first time I have been told this by [redacted] but this was the first time I had a non-fault accident. I unsure if I would have kept my policy knowing what I know now. Some companies stick by what they tell customers.Sincerely,[redacted]

June 2, 2017
Revdex.com, Inc.
[redacted]
Attn: [redacted]
Re: Complainant: [redacted]
Claim Number: [redacted]
Revdex.com File Number: [redacted]

Dear Mr. [redacted]
We are in receipt of your office’s inquiry. We have reviewed Mr. [redacted]’s complaint to your department which was submitted on May 23, 2017. I have provided the information you requested below. As stated in the previous letter dated June 1st, 2017, there is no evidence to place Mr[redacted] at fault for the accident that occurred on February 2nd, 2017. Our liability decision on this claim will stand. Should you have any questions or require any additional information please contact me at the number below.
Sincerely,
[redacted]
Claims Supervisor
CSAA Insurance Group
[redacted]

Dear [redacted], Please see the attached response. Thanks

Hello [redacted]
Please find our attached response.
Thanks