Carpet Plus

Initial Business Response /* (1000, 5, 2015/06/30) */
June 30,
Revdex.com, Inc
Broadway, Suite
Oakland, CA XXXXX
Attn: *** ***
Re: Complainant: *** ***
Revdex.com File Number: XXXXXXXX
Dear Ms***:
We are in receipt and have reviewed *** ***'s complaint to your department submitted on June 22, regarding claim #XXXX-XX-XXXXYour complaint assignment has been referred to me for response
Our records indicate that *** *** also submitted a complaint to the California Department of Insurance for this same matterAs a result, any additional comments concerning this matter should be directed to the California Department of Insurance as we will be resolving this issue through them
Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below
Sincerely,
*** ***
Policyholder *** Analyst
CSAA Insurance Group
Phone Number: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept the response of AAA insurance company because I can't believe they can't reach their own client has policy with them is this my job to find their client.absolutely noThe only way is they suppose to do their jobThey have investigation department to reach their own client and look to his car and find out is this his mistake or notThis is the first time something like this happens to meI will not accept their response at all
Final Business Response /* (4000, 9, 2015/07/21) */
July 21,
Revdex.com, Inc
Broadway, Suite
Oakland, CA XXXXX
Attn: *** ***
Re: Complainant: *** ***
Revdex.com File Number: XXXXXXXX
Dear Ms***:
We are in receipt and have reviewed *** ***'s rebuttal to your department submitted on July 9, regarding claim #XXXX-XX-XXXX
As previously stated, *** *** submitted a complaint for this same matter to the California Department of InsuranceAny additional comments concerning this matter should be directed to the California Department of InsuranceAt this time we consider Revdex.com complaint #XXXXXXXX closed
Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below
Sincerely,
*** ***
Policyholder *** Analyst
CSAA Insurance Group
Phone Number: (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9,
Revdex.com, Inc
*** *** Suite ***
Oakland, CA XXXXX
Attn: *** ***
Re: Complainant: *** ***
Revdex.com File Number: XXXXXXXX
Dear Ms***
We are in receipt and have reviewed *** ***'s complaint to your department submitted on October 6, regarding auto policy #NYS-XXXXXXXXXYour complaint assignment has been referred to me for response
Our records indicate that Mr*** also submitted the same complaint to the New York Department of Financial Services Insurance DivisionAs a result, please be advised that we will be resolving this issue through the New York Department of Financial Services Insurance Division
Should you have any questions or require any additional information please do not hesitate to contact me directly at the number below
Sincerely,
*** ***
Policyholder *** Analyst
CSAA Insurance Group
Phone Number: (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2016/01/15) */
see attached
Final Business Response /* (4000, 14, 2016/01/29) */
January 29,
Revdex.com, Inc
*** *** Suite ***
Oakland, CA XXXXX
Attn: *** ***
Re: Complainant: *** ***
Revdex.com File Number: XXXXXXXX
Dear Ms***
We are in receipt and have reviewed *** ***'s rebuttal to your department submitted on January 18,
We sincerely apologize for the disappointment and frustration Mr*** has experiencedOur records indicate that the AAA New York Club has already paid for part of Mr***'s membership which is up for renewalIn an effort to restore Mr***'s confidence with CSAA Fire & Casualty Insurance Company (AAA) and due to the circumstances, a decision has been made to pay for the remainder of his membership duesAs a result, a check in the amount of $for the additional amount due on his membership is being mailed to Mr*** today
Thank you for providing us the opportunity to address the consumers concernsShould you have any questions or require any additional information please do not hesitate to contact me directly at the number below
Sincerely,
*** ***
Policyholder *** Specialist
Phone Number: (XXX) XXX-XXXX
Final Consumer Response /* (4200, 16, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
CSAA cost me thousands of dollars and dozens of hours when they terminated my policy by using incorrect informationI am years and on a fixed income, money and time are things I do not have a lot of at this timeCSAA treated me rudely while they were causing a major costly disruption to my life and the lives of my family members
It is nice that they compensated me for a AAA membershipHowever, that does not even come close to the financial, emotional, and time cost to me
They were wrongThey used incorrect information that was either illegal and/or unethical and immoral
They still owe me a lot

January 31,
Revdex.com, Inc
*** *** *** ***
*** ** ***
Attn: Adan Sandoval
Complaint Case #: ***
Consumer: *** ***
Dear Mr***
Thank you for taking the time again to contact us regarding *** *** complaint against *** Northern California, Nevada, & Utah (*** NCNU)We appreciate the opportunity to clarify our position
We have advised Ms*** that her Membership account had a Southern California address linked to it so it transferred her Membership account to the Southern California *** in June with a new Membership number ***That is where her original payment was applied toIn the Revdex.com case I saw she has a Daly City address so we reinstated her *** Northern California Membership on January 20, and it doesn't expire until January 20, Northern California *** is a separate club than *** Southern California and we do not have access to their Membership systems.
Ms***'s *** Northern California Membership card is active and is currently on it's way but it does take 10-days to receive in the mailWe advised her in the meantime, should she need service she can always call (800) ***-HELP and provide them with your Membership number ***) and/or drivers licenseShe may also download our free mobile app on your smart phone and display your Membership card right on your phoneAnother option is to go to our website www.***.com, sign into your account, and print a temporary Membership card.
Thank you for giving us an opportunity to clarify our position
Sincerely,
*** ***
Member Relations
*** Northern California, Nevada, & Utah
(510) ***
***@norcal.***.com

Hello ***Please find our attached complaint response.Thanks

Initial Business Response /* (1000, 18, 2015/09/25) */
September 25,
Revdex.com, Inc
Broadway Suite
Oakland, CA XXXXX
Attn: Ms*** ***
RE: Case # *** - *** ***
Dear Ms***
Thank you for taking the time to contact us
regarding Tom and *** ***'s complaint against AAA Northern California, Nevada, & UtahWe appreciate the opportunity to clarify our position
We have contacted Mr***, apologized for the lack of follow-up, and addressed his concern to his satisfaction
Thank you for giving us an opportunity to clarify our position
Sincerely,
*** ***
*** *** - Executive Office
AAA Northern California, Nevada & Utah
XXX XXX XXXX
***@goAAA.com
Initial Consumer Rebuttal /* (2000, 20, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms.*** *** called me personally and apoligized for the lack of response to my concernYou could tell that she was sincere and told me she is investigating the lack of response and customer service from AAAShe proposed a resolution that was fair and justI appreciate her call and also your help in this matter by contacting AAA
I'm glad there is an institution like Revdex.com that Cares about people
Sincerely,
*** ***

Please see attached business response

August 9, Revdex.com, Inc*** *** *** *** *** ** *** Attn: *** *** Re: Complainant: *** *** Revdex.com File Number: *** Dear Mr.***: We are in receipt and have reviewed John *** complaint to your department submitted on August 5, Your complaint
assignment has been referred to me for response
We understand that Mr*** is upset with the fact that he received a bill requesting his full term premium of $1,after he made a payment in that amountWe have reviewed Mr*** policy billing and payment history and found the reason he received the invoice after he made the payment of $1,was due to the timing
Our records show that the last notice we mailed out to Mr*** was on 7/31/The 7/31/invoice was a Renewal Reminder Notice indicating that $1,was due by 8/10/We received a payment of $1,on 8/1/from Mr*** but when we received this payment, the 7/31/invoice had already been placed in the mail
We would like to confirm that Mr*** policy currently reflects a zero balance due and is paid through 8/10/his next policy renewalWe regret any upset Mr*** may have had as a result of the 7/31/noticePlease accept our sincere apologies for any frustration he may have experiencedThank you for the opportunity to address the insureds inquirySincerely, *** *** Service Consultant Policyholder Relations CSAA Insurance Group Phone Number: ***

August 7, Revdex.com, Inc*** *** *** *** *** ** *** Attn: *** *** Re: Complainant: *** *** Claim Number: *** Revdex.com File Number: *** Dear MrS***:
We are in receipt of your office’s inquiryWe have reviewed Ms***
*** complaint to your department which was submitted on July 27, I have provided the information you requested belowOn June 1, 2017, our insured, *** ***, reported the loss and an acknowledgement letter was sentOur adjuster called the member, left her a message and sent her a subsequent follow up letterUpon receipt of an email from Ms***, it became apparent that our adjuster had an incorrect phone on file for our insuredWe corrected the error, called Ms*** and offered repair servicesAs Ms*** requested that the at fault carrier repair her auto, we warm transferred her call to Allstate Insurance CompanyTo date, we confirmed Ms*** has been given an Enterprise rental car confirmation through Allstate and had an appointment arranged with an auto body repair facilityOur file is now closed
Should you have any questions or require any additional information please contact me at the number belowSincerely, *** *** Claims Supervisor CSAA Insurance Group *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/10/22) */
October 22,
Revdex.com, Inc
Broadway Suite
Oakland, CA XXXXX
Attn: MsMaite ***
RE: Revdex.com Case # :*** - *** ***
Dear Ms
***:
Thank you for taking the time to contact us regarding *** *** complaint against AAA Northern California, Nevada, & UtahWe appreciate the opportunity to clarify our position
We have contacted Ms*** and have addressed her concern to her satisfaction
Thank you for giving us an opportunity to clarify our position
Sincerely,
***
*** *** - Executive Office
AAA Northern California, Nevada & Utah
XXX XXX XXXX
***@goAAA.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to reimburse me however I have not received anything yet

Complaint: ***
I am rejecting this response because: we won't be satisfied until we can come to a fair resolution
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have left message for member that he needs to check with ***, We contacted *** and have been informed that they have left messages for Mr*** with no return call
We can only waive the membership dues once we hear back from ***
Please let me know if you have any further
questions
*** ***
Member Relations
*** *** ***

Please see the attached responseThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNote, even in the response from AAA corporate they misspelled my last nameThat's how important I was
Sincerely,
*** ***

April 12,
Revdex.com, Inc
*** *** *** *** *** ** *** **
Attn: *** ***
*** *** *** *** *** *** *** ***
Dear Mr***:
We are in receipt and have reviewed *** *** complaint to your
department website on April 9, 2017. We would like to apologize if we fell short of Ms*** expectations of service in this scenario
Ms*** has indicated she did not receive notification of his policy’s pending cancellation due to non-payment of premium, however our records reflect that is not the case. Our records reflect that we sent out the following invoices/notices to Ms***:
11/16/Notice was mailed advising that her auto pay had cancelled due to her credit card being declined. The noticed advised we required a payment of $by 12/26/or policy may cancel
11/24/Billing notice mailed advising we had not yet received payment and $was due by 12/13/
12/14/Notice of Cancellation mailed advising if payment of $not received by 12:01AM on 12/26/policy would cancel due to non-payment
12/26/Policy cancelled due to non-payment
12/28/Notice mailed advising policy cancelled as of 12:AM on 12/26/as we did not receive payment
All invoices/notices were mailed to the mailing address on file for the policy: *** *** *** *** *** ** ***
Ms*** has indicated that in December she updated her autopay. Our records reflect we did receive a payment on 12/28/16. At the time this payment was made, Ms*** policy had already cancelled. The payment she made cleared the outstanding balance she owed for coverage afforded to her through 12/26/16.
Thank you for the opportunity to address the insured’s inquiry
Sincerely,
*** ***
Service Consultant
Policyholder Relations
CSAA Insurance Group

Complaint: ***I am rejecting this response because: From the response from CSAA it is clear that they are hiding any evidence that they misappropriated my claim and will lie even in the face of evidence against them which I have plenty ofI am very
confident they will lose in court with the case I have against them. Sincerely,*** ***

May 9, Revdex.com, Inc*** *** *** *** *** ** *** Attn: *** *** Re: Complainant: *** *** *** *** *** *** *** ***
*** Dear Mr*** We are in receipt of your office’s inquiryWe have reviewed Mr*** complaint to your department which was submitted on May 02, I have provided the information you requested below. Our member, *** *** opened the referenced claim number above for causing a rear end accident on March 1, The insured *** CC sustained major front end damage and was towed to a body shop chosen by additional insured, *** ***. Upon completion of body repairs on March 30, it was discovered that due to the air bags deploying, a rekey was necessary and would require a tow to the dealershipAn error occurred when the tow was set up as a” Direct Tow” which is designated for total loss vehicles being sent to a salvage lot. The error in the assignment was recognized on April 4th and phone calls were made to stop any stripping or selling of this vehicle as well as a new assignment to tow the vehicle to its original designationDamage was discovered to the front end of the vehicle from a forklift and has been assessed and repaired by the shop chosen by insured, *** ***All repairs were completed by May 3, and the vehicle was ready for pick up May 4th The request for $38,will be denied, as we have honored the policy contract and have paid for repairs Should you have any questions or require any additional information please contact me at the number below. Sincerely, *** *** Claims Supervisor CSAA Insurance Group *** ***

Initial Business Response /* (1000, 5, 2016/02/22) */
February 22,
***
Attn: Ms*** ***
RE: Revdex.com CASE#: ***
Dear Ms***:
Thank you for taking the time to contact us regarding
Ms*** *** complaint against AAA Northern California, Nevada, & UtahWe appreciate the opportunity to clarify our position
Please convey our sincere apology to Ms*** for receiving unwanted mailWe have flagged her information from receiving further solicitationFlagging the information was immediate, but it takes six to eight weeks to be completely removed from all future mailing
Thank you for giving us an opportunity to clarify our position
Sincerely,
***
Member Relations - Executive Office
AAA Northern California, Nevada & Utah
***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)