Carpet Tech

At ALLDATA, we continually strive for customer satisfactionIn this case, we worked with our customer to come to a mutual agreement

$adjusted off accountWill no longer bill

I am rejecting this response because: I called TODAY because I had received a call two days ago from a woman saying she would 'look into' why we hadn't been refunded yetI never heard anything back from anyoneI called, was put on hold for a while, then was told that it was just now being processedI was told that it was first 'credited' to our account(which we requested to be cancelled months ago) and that TODAY they are putting it through as a refund because that's what I requestedThat's what the guy I spoke with saidYes, I requested a refund on the 11th, again on the 17th, again on the 25th, and then again today on the 27thI have had customer service try and sell me different products, I've had them promise to call back, I've had them say they would put a rush on our refundFrom the 11th to the 27th now and still waitingThere is nothing about this business that I would recommend to anyone, as soon as we finally get our refund of funds that were taken months after cancellation, we will be filing papers with our bank to block any and all future chargesJust in case a 'computer error' happens again

I am rejecting this response because:I did receive an email asking me to call the representative [redacted] and a voicemail from a private caller with the same informationBut I have not been successful in reaching the representative [redacted] when I have calledThank you for your assistance, finally I see progress in this matter

This is a response to complaint # ALLDATA takes this matter seriously and has conducted an internal review of the matterOn March 22, 2017, ALLDATA cancelled the customer’s account at his requestThe current balance on his account is $We appreciate the time he took to write and detail the situationAt ALLDATA, we take customer service very seriously and strive for exceptional performanceIf he wishes to discuss the matter further, we kindly request that he contact our Account Executive Team at [redacted] x***

Hi [redacted] ,I sincerely apologize for the inconvenience, and please know that we will make it rightWe’ve been trying to call the number on this email, but haven’t been able to get in touchIf you would like to be reached at a different number, please let me knowTo resolve this issue, we will write off all charges, ensure that this doesn’t go to collections and damage your credit record, and realign our contract terms to start once your shop opensPlease let me know if this suffices.If you would like to speak with ALLDATA in further detail, you can call me directly or Jason Dori - a supervisor from our account team.Our contact info is: [redacted] Sorry for the headache this may have caused,***

I am rejecting this response because:This concerns complaint [redacted] Alldata did contact me immedietely concerning this complaint They did provide me with info to receive a no cost subscription for one year, which is very much appreciatedThey credited my account once for 9.95.The total they debited my account for was minus the original purchase - minus the one credit - Total credit still due Your help is greatly appreciated!

Hi ***I just spoke with you and will do everything possible to resolve this right awayMy contact information is:*** ***
*** *** *** ***
***I'll keep you posted as we resolve this issue.***
***

We have continued to work with the customer regarding his concern and it should be resolved shortly

This complaint was handled offline and the account has been approved for cancellationThe shop agreed to pay for the months they used our productsThe cancellation of this account is set for 7/21/

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We look forward to working with the customer to resolve his concernWe have made several attempts to reach the customer (12/19/and again 1/3/18) by both phone and emailWe encourage*** to contact his account manager, *** so she can find a resolution

We apologize for the software glitches, the entire balance showing $1,will be adjusted Once this is complete, you will receive a letter confirming the account balance is $

This complaint was resolved offline with ALLDATA's Account Executive teamSpoke with *** and communicated that the account is closed and that we will not be holding the shop accountable for the contract or balance owed

We are very sorry that we incorrectly billed *** Auto WorksOnce we were aware of the situation we took immediate steps to process a refundA refund for $was rush-processed on 1/12/When we called the shop that same day to speak with the office manager who alerted us to the
mistake, we were advised that she is not scheduled to work again until 1/17/We shared our apologies with the shop owner and advised that we would attempt to contact the office manager when she is next in the office to confirm that the refund had been receivedSee attached image for screenshot of refund

I am rejecting this response because: AllData is trying to charge me for services never providedI filed a complaint about this before, and while the complaint was open they were seemingly working with meVerbally they even fixed the bill and I agreed to pay around $The lady who called me, Aubrey, only called from a blocked number, has never picked up when I call the AllData number to call her *** ***She called from a blocked number and asked for my payment information, I felt uncomfortable with the situation so I told her I'd make a payment at the beginning of the monthBut when the beginning of the month came I received a new statement from AllData for $1,I called Aubrey to ask for an updated statement before I made a payment but no pick-up, and no call backI just want my bill fixed, in writing, so that I can pay these people an never do business with them againPlease helpThank you!AllData needs to fix my billI used the service for months and was cut-offNow they keep badgering me to pay for an entire year of serviceI refuse to pay for services not received and am prepared to take legal action if this cannot be resolved soon

At ALLDATA, we continually strive for customer satisfaction. In this case, we worked with our customer to come to a mutual agreement.

Have attempted to contact the customer with no luck. I left 2 voicemails on the phone number provided. Refunds for purchases through our DIY website generally takes 7-10 business days to process from the date of submission.

Good afternoon. I have reviewed the customer’s complaint. The ALLDATA team issued the customer a full refund credit on 1/25/17. If the customer has further questions, she may contact our Account Executive Team at [redacted]. Regards, [redacted]

Contract canceled per customer request.