Carpet Tech

This is a response to complaint # 12044524. ALLDATA takes this matter seriously and has conducted an internal review of the matter. On March 22, 2017, ALLDATA cancelled the customer’s account at his request. The current balance on his account is $0.00. We appreciate the time he took to write and...

detail the situation. At ALLDATA, we take customer service very seriously and strive for exceptional performance. If he wishes to discuss the matter further, we kindly request that he contact our Account Executive Team at [redacted]

I am rejecting this response because: I called TODAY because I had received a call two days ago from a woman saying she would 'look into' why we hadn't been refunded yet. I never heard anything back from anyone. I called, was put on hold for a while, then was told that it was just now being processed. I was told that it was first 'credited' to our account(which we requested to be cancelled months ago) and that TODAY they are putting it through as a refund because that's what I requested. That's what the guy I spoke with said. Yes, I requested a refund on the 11th, again on the 17th, again on the 25th, and then again today on the 27th. I have had customer service try and sell me different products, I've had them promise to call back, I've had them say they would put a rush on our refund. From the 11th to the 27th now and still waiting. There is nothing about this business that I would recommend to anyone, as soon as we finally get our refund of funds that were taken months after cancellation, we will be filing papers with our bank to block any and all future charges. Just in case a 'computer error' happens again.

I am rejecting this response because: as I checked our bank records this morning I noticed that we were charge twice on the 11th not just once. We have received one refund so far. When I called, I was told that their system only showed we were charged once and so I emailed a screenshot of the account after reading it off to her. She was very friendly and apologized. Stated that she was going to refund us again and mark it as high priority. Very kind representatives, terrible business.

Hello – Our billing department was finally able to reach this customer yesterday and resolve the situation. We are now getting in-house approvals on our response. I am hopeful that I can post our response tomorrow (our 10th day) but it might stretch until Monday. Just wanted to be proactive and let you know that a response is forthcoming! Thank you, [redacted]

This is a response to complaint #11973661. ALLDATA takes this matter seriously and has conducted an internal review of the matter. On February 7, 2017, ALLDATA cancelled the customer’s account at his request. The current balance on his account is $0.00. We appreciate the time he took to write and...

detail the situation. At ALLDATA, we take customer service very seriously and strive for exceptional performance. If the customer has further questions, they will be best addressed by contacting our Account Executive Team at [redacted].

We received the Second Notice on 12/28 and it closed out today. Unfortunately I was out on Holiday break until today and did not have time to respond.Our records show that this transaction never went through and he did not pay for this purchase. If he still feels otherwise, I would like to...

know. Thanks![redacted]

We reached out to the customer but he was out sick. We will try again to reach him again this week.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Further, the customer service person I spoke to ([redacted]) was extremely helpful and immediately offered to cancel our account with none of the ridiculous back-and-forth we experienced with the salesman.

Hi [redacted],I apologize for any confusion. We indicate that you expressed interest to cancel your account in May/June, and we require the subscription key to be returned in order to process the cancelation. We received the key in September. We are going to credit your account, in full, dating back to...

May and provide ledger records indicating us doing so. I understand that our finance team has contacted you, and resolution is on its way. Once again I apologize for any inconvenience and appreciate your business.If you have any questions or need to discuss further, feel free to reach out to me directly.Thanks.[redacted] / Marketing Director / [redacted]

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Spoke to [redacted] and advised about the situation. We are aware of the [redacted] issue and are diligently working on correcting the mistakes. I will follow up w/ [redacted] personally to ensure he is credited the money he is owed.

$237.60 adjusted off account. Will no longer bill.

I am rejecting this response because:This concerns complaint...

[redacted]Alldata did contact me immedietely concerning this complaint.  They did provide me with info to receive a no cost subscription for one year, which is very much appreciated. They credited my account once for 9.95.The total they debited my account for was 96.55     minus the original purchase                    - 9.95      minus the one credit                               -9.95      Total credit still due             76.65 Your help is greatly appreciated!

Can you cancel this they finally fix it

I am rejecting this response...

because:I did receive an email asking me to call the representative [redacted] and a voicemail from a private caller with the same information. But I have not been successful in reaching the representative [redacted] when I have called. Thank you for your assistance, finally I see progress in this matter.

We are sorry to hear you were not happy with our product. This complaint was handled offline. The account executive reached out to [redacted] via email and has agreed to cancel the subscription and adjust the balance.

Hi [redacted],I sincerely apologize for the inconvenience, and please know that we will make it right. We’ve been trying to call the number on this email, but haven’t been able to get in touch. If you would like to be reached at a different number, please let me know. To resolve this issue, we will...

write off all charges, ensure that this doesn’t go to collections and damage your credit record, and realign our contract terms to start once your shop opens. Please let me know if this suffices.If you would like to speak with ALLDATA in further detail, you can call me directly or Jason Dori - a supervisor from our account team.Our contact info is:[redacted]
Sorry for the headache this may have caused,[redacted]