Carrier Corporation

Dear Ms [redacted] ,I am sorry to hear you have had problems with your Carrier equipment The Carrier warranty does not cover labor Commonly your installer will cover labor for the first year I have secured approval to provide a one time concession in the amount of $labor for the second replacement due to the replacement part being defective Please verify your mailing address and I will submit the paperwork to issue a check.Regards, Lynn ***Carrier Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.as I stated in the past complaint, the burner and the blower both went bad due to the heat exchangers gong badCarrier covered the heat exchangers as the have a bulletin on this and even offer $ towards a new heater so that are well aware of this problemI should not and will have to pay for parts that went bad due to their faulty products Regards, [redacted] ***

Dear [redacted] , Thank you for your patience I understand that the issues at hand are with separate residences The Hunit, is owned by [redacted] and is the unit in need of the new blower motor I have secured approval for the local Carrier distributor to provide the part at no cost to any Factory Authorized Dealer of your choice A list of FAD’s can be found on our website at http://www.carrier.com/residential/en/us/find-a-dealer/ I will pay up to $in labor for the installation of the motor Once you decide which dealer you want to work with, please let me know and I will make arrangements to get the part to them Once you have the work done, send me a copy of your paid invoice and I will reimburse you as noted above If you have additional questions, just let me know Regards, Lynn N [redacted] Carrier Corporation [redacted] ***

Dear Mr***- [redacted] Attached is the warranty that pertains to your model The notes in your file indicate your are the second owner therefore, the parts warranty will not apply.I am not aware that parts are no longer available for your model Please let me know the part number for the item your dealer is trying to secure and I will check availability.Regards,Lynn ***Carrier Corporation [redacted]

Dear Mr***I am sorry to hear you had problems with your Carrier equipment Please provide copies of service tickets for the charges you incurred as well as service tickets for any maintenance Please make sure the equipment model and serial numbers are on the paperwork.I await your reply.Regards,Lynn ***Carrier Corporation [redacted]

Dear Mr***,I am sorry to hear you had a problem with your Carrier equipment While the Carrier warranty only covers replacement parts, the notes in your case indicate a replacement unit was approved on 1/3/2018.Should you run into any problems obtaining the unit, certainly let me knowRegards, Lynn [redacted] Consumer Liaison - Executive Offices United Technologies/Climate, Controls and Security *** [redacted] *** [redacted] *** [redacted] ***

Dear Mr*** The warranty on the burners and venter motor expired in 2011, therefore I am unable to assist with those partsAgain, I am sorry you encountered a problemRegards, Lynn ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me my mailing address is [redacted] ***and thank you for your assistance and standing behind your productI will refer your brands to other people I know since you are standing behind it Regards, [redacted] ***

Dear Mr [redacted] ,I am sorry to hear you are having a problem.Please advise the name and phone number of the dealer that indicated there is a problem Also please advise the diagnosis.Regards,Lynn ***

I have attached the invoice from [redacted] that Carrier requestedIn addition to my financial claim, I have another unresolved concern from my original Revdex.com complaintAlthough I spoke with a Carrier customer service representative when this issue first occurred and was assured the unit in question was changed to be registered in my husband's and my name, that has not been doneTherefore, one of our Carrier HVAC units is still registered in another person's name at another addressThis concerns me as we purchased a new home and the unit should Be new and Be registered to us, not another individual at a different address Again, I spent quite a bit of time on the phone to correct this situation, was assured it was handled and it was not.I am happy to answer any questions or provide more information if necessaryThank you and have a great day, [redacted]

Dear Mr [redacted] ,I am sorry to hear you had a problem with your Carrier equipment I would like to look into this further Would you please send me copies of the invoices for the current repairs, along with any other service invoices you have for maintenance/repairs in the past.My direct contact information is [redacted] Regards,Lynn ***Climate Controls and Security

Dear Mr [redacted] ,As the manufacturer, we warranty parts for defects, for years from the date of installation The failure in your system occurred years after the warranty expired, therefore Carrier will not be able to assist with the repair.Again, I am sorry you encountered a problem.Regards,Lynn ***Carrier Corporation

Dear [redacted] I am sorry to hear you had a problem with your Bryant equipment Would you please send me a copy of the warranty document you reference in your complaint You may send it through the Revdex.com, or direct to my attention at [redacted] I await your reply Regards, Lynn N***

In a group of neighbors in our communities got together and place a huge order with East Coast Mechanical, a distributors of Carrier units A total of over units were purchased at that timeOne of the incentives we were promised was a year parts warrantied by Carrier A few months ago, one of my Air Handlers Fan motor broke and had to be replaced I was told by ECM that when they contacted Carrier they claimed we never sent the piece of paper to get the year warranty We were never told by anyone we needed to send a piece of paper to have the warranty enforced We assumed that it was included in the sale Carrier made a lot of money on our account due to this large purchase and I feel they should have honored my request for parts I had to spend $in order to get my system up and running again.Furthermore, a month later, during a regular maintenance check, ECM found that both my units had a lot of water and that the coil insulation and the only solution was to replace both units! We went ahead and purchased two new [redacted] units to replace the Carrier poor quality product.If I cannot get a refund, I would like to have Revdex.com published this note so that other potential customers be aware of Carrier deceptive advertising as well as how poor quality their A/C units area I will never buy another Carrier product again!!

Dear Mr***,Again, I am sorry to hear you had a problem with your coil I have secured approval to offer a onetime concession in the amount of $to help offset some of the cost you incurred.If this is acceptable, please verify your mailing address and I will process the paperwork to issue a check.Regards,Lynn ***

Dear MsHephner,I am sorry to hear you had a problem with your Carrier air conditioner Would you kindly provide me with copies of your annual maintenance records so that I can have engineering take a look at the system readings It would also be helpful if you can provide a copy of the bulletin (or the bulletin number) you referenced in your phone call to our office on 6/You can contact me directly at [redacted] , or via the Revdex.com.I await your reply.Regards,Lynn ***Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, Carrier advertised a full ten year warranty on parts for the system I bought They still advertise systems like this; they still advertise ten year full warranties on all parts on their top of the line products and my purchase was a top of the line system I was assured at the time that this was the best system they made I was assured by the installer at the time that there was a full ten year warranty on all parts I also visited the installer a week or so ago and talked to several of the people there and they confirmed that I did purchase a unit with a full ten year warranty on parts I still have the marketing survey that was supposed to be sent to Carrier, but elected to do on line registration instead I wanted a very efficient system that had a long warranty I did register the product If Carrier lost the on line registration, I cannot help that There should be no need for me to re-register my system only for the purpose of a marketing exercise since the contract was signed in the presence of both parties and I have used this installer for 20+ years (and they are very highly rated by me) No mail re-registration or internet registration is as legal as the direct and original signatures on the contract Even if Carrier lost the internet registration, I am not required to fill out marketing surveys after I have paid for the system and after it has been delivered The sale is done and no one can reach back The Federal Trade Commission has ruled that warranty cards cannot be used to void an advertised warranty even if they are not filled out because they don't give anything back to the customer The only requirement the customer has is to notify the vendor if the system breaks so it can be repaired The buyer has no more responsibilityI beleive that It is further bad business to try and trick the customer into thinking he has purchased a warranty that can be avoided with "fine print" in a contract related to filling out a marketing survey I hope this is not what Carrier is doing even though it would surely improve their bottom line through reneging of the contract in the five to ten year period Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.HVAC guy eric from action repair and sears said the compressor blew out Serial number [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] If the company will not support their faulty design and poor workmanship, I will be forced to move this to small claims court in [redacted] ***I have the testimony of several HVAC companies and technicians that support my claim.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I already understand the warranty I am disagreeing that I need to pay for all of those items only after two years after the installationThese items should be covered Regards, [redacted]