Carrier Corporation

the model of the outdoor unit is 24ABB330A310, prod is 24ABB330A0031010serial 2814E23469Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Dear Ms. [redacted]I am sorry to hear you had problems with your equipment.  I have attached a copy of the warranty certificate that pertains to your model.   The Carrier warranty is specific in that we cover replacement parts only.   If you were charged for any...

replacement parts during the warranty period, please send me copies of the service tickets and I will look into it for you.Regards,Lynn [redacted] Carrier Corporation

Dear Mr. [redacted]I am sorry to hear you had a problem with the coil in your system again. While I understand your frustration, the component you replaced in 2001 carried a 1 year warranty therefore I am unable to offer any assistance toward a replacement unit. I have attached a brochure to help...

explain the formicary corrosion issue.  This may help you better understand that Carriers change to an aluminum coil was in response to an environmental issue and is not deemed a design defect.Again, I am sorry you encountered a problem.Regards,Lynn [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear [redacted],
I am sorry to hear from your complaint to Carrier that you have experienced a problem with your Carrier equipment.
Would you kindly send me a copy of your purchase agreement, along with any service or maintenance tickets.
You may send them through the Revdex.com or direct to my...

attention at [redacted]@carrier.utc.com.
Regards,
Lynn N[redacted]
Carrier Corporation

Dear [redacted]
I provided information in my previous responses regarding formicary corrosion.  This MAY have been the cause of the failure. However, your dealer will need to tell you what he suspects is the root cause of the failure as he is the one that condemned the coil.
Regards,
Lynn N[redacted]
Carrier Corporataion

Quite lacking in customer service, inconvenient office hours, problems were not attended to in a timely manner, ridiculous parking rules, raised rates on same unit, overall very bad experience.