Carrington Mortgage Services LLC

My mortgage was sold by *** ** *** to Carrington Mortgage starting July 1st I received a letter from the former in June relaying this info stating that they would send a welcome packet with a loan # soon, nothing else about our loan would change, and late charges could not apply up to days On approx July ( I can provide phone records to verify) I called the Carrington # on the letter from *** to get info on starting to make payments as we have struggled in the past I was told that they did not have any account info yet and I should wait for their welcome letter with the new account # and address and then start sending payments A letter dated July 11th arrived July 19th it was a very formal, standard letter giving only the total of our loan that remains and a new account # No monthly pay slips of anything I send a monthly payment using the address in the letter and made sure our new account # was on the check I received nothing else from Carrington until a c

My mortgage lender, Carrington Mortgage LLC, failed to pay my home insurance, letting it lapse on 02/06/When I called them, their rationale was "we never received an invoice"I was told by Brittany at Carrington that I could pay it myself and close my escrow accountShe stated that the type of mortgage I have, "a USDA PMI loan" IS eligible for escrow removalI paid the $to *** *** for a year's worth of insurance myself that day (02/09/16) and my policy was reinstated immediately Then I mailed the request to close my escrow account to Carrington as instructedNow Carrington will not allow me to close the account, nor will they refund my insurance money because they state my type of loan must have an escrow account and that they do not refund escrow moneyIt is not acceptable that they keep my money like this

I re-financed my mortgage I was instructed by the loan officer to hold off on payment because the loan would close by the end of the month in September and I would be bringing to the closing the new payment amount That didn't happen and I was instructed to go ahead and make the payment that day to avoid getting it in past days late and I did The next month (October) the refinancing was still in process and I was told that I would be skipping two months and would require nothing at closing and my next payment would not be due until December At closing, on October 26th, I was informed that I needed the new payment of $ After questioning the amount based on what was told to me by phone, I was instructed to sign the documents and wait for further instructions after some research was done Later that evening, I was told that the new payment was needed and the next day, October 27, I made the wire transfer as instructed However, I recently received notificatio

This company is the a predatory lender in the way they do business with consumersMy mortgage was sold to them by BofA whom I have never had issues withI cannot get a straight answer on anything I have requestedFrom Payment history to Escrow payments,

This company has terrible policy practicesMy mortgage was sold to this company from ***For the month of November I was unable to pay my mortgage because it was sold to carrington on the first of the monthAlso when my mortgage was dueCarrington mortgage took their time in giving me paperwork about where I can send my paymentThey waited until the 18th of the month to send me anythingSo I tried to call to pay with my bank and the payment was returnedThen tried to pay on their website and they never took the funds outI call today to hateful employees that claim I'm over two months over due and that they can do a payment over the phone but I have to pay $feeWhen I get angry and tell them that that is insane and that this payment is by no fault of my own they tell me that I need to stop dwelling in the pastI ask for a manager to complain and they just keep me on hold and send me to a answering machineI have never been so disrespected in my life

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please refer to original complaint: *** Proceeding the submission of my original complaint to the Revdex.com, I was assigned the Director of Home Retention, *** ***, to work on my caseI was advised that the costs assigned to the assumption of my mortgage would be covered by Carrington and that the assumption of my loan by my pre-qualified buyers would be that which paved the way for all other assumptions since they did not previously know how to handle a mortgage assumption, although this type of transaction has existed for many decades*** first made contact with me in the middle of November and assured me that a conservative estimate would be that we would close on the assumption of the property before the end of Throughout the second half of November and all of December, *** continued to send additional requests for information that was not requested on the original Assumption packet that we received and completed, submitted on 10/7/Documentation was submitted immediately upon requestThroughout this time period, *** never once proposed an official closing date and 1/1/came around and we never received any justification on why closing did not happen before the end of as we were originally toldThe buyers of my home secured an agent to represent them and assist with our understanding of requestsA closing date was set for 2/6/with the potential to be extended to 2/13/When I received this information in late January 2015, I immediately moved out of my home, moved into an apartment, and began working on cleaning my house, applying touch up paint, and fixing small damages to the walls/trim/caulking, etc as to prepare the house for the new buyersOn 2/5/2015, I received an email that we would not be closing on 2/I did not receive another email from *** until 3/(additional explanation will be required)I need this assumption to be completedBecause the timeline expanded by so much, accommodations have been made on my and the buyer's part as we attempt to maneuver our way through this processThe buyers of my home were prepared to move to be reassigned to *** (they are military) had the closing have occurred in They lost this opportunity since the closing was not complete and now the cosigner is being discharged from the military and will be able to come occupy the home, however Carrington has been pushing back on the closing of the property because they do not have the official date that she will be moving to ** to reside in the houseAdditionally, I am now responsible for both an apartment that I am living in and the mortgage of the house because I was not notified in due time that we would not be closing so that I wouldn't incur unnecessary expensesI need this closing to occur within weeks of the date this second complaint has been submitted
Regards,
*** ***

Carrington Mortgage bought my loan from Bank of America During this time I was going through a divorce and was trying to modify my loan I ended up going through foreclosure and tried to get a loan modification since my loan was FHA They would not budge or work with me at all They wanted my soon to be ex-husband's information even though I had a quit claim deed and denied my modification attempt based on the fact that he would not give me his info If you are going through any hardship, don't expect them to work with you

Carrington Mortgage overpaid my property taxes by over $6k in December of I spotted this error by the escrow analysis that was sent to me They assured me that was the bill they received I contacted my county and was advised that they only sent a bill for $1, My county reimbursed Carrington the amount that they overpaid in which Carrington confirmed they paid the wrong account The statement they originally sent shows the $7,that they paid I was told by Carrington to not file my taxes until I received a corrected The company even put in the request for me to get it as soon as possible I was told I would have this by 3/2/at the very latest I called Carrington on 3/5/b/c it was still not showing online I was then told by *** that the request the company sent themselves was denied on 2/15/18, which they never called I was also advised that they would not send me a new one b/c what they paid was the $7, However, they were re

ive purchased a home on march 25th for 194k with the company carrington mortgage services since then ive had numerous threats of foreclosure letters sent to me stating none payment but when I call system is says paidmy monthly payment has been set at a month year fixso as of august I was not informed of them raising my mortgage up to a month, when I asked them why they stated "we are taking money out now for your next years taxes" which they also stated was dollars a yeari asked them where did they get information from they said from the internetSo I called the city and the county as well and they explained my taxes are only percent for my homeI then called carrington back explained to them what I found out, I found out that the previous owner had to pay dollars in taxes for failed inspections, come to find out carrington never called the county they just looked it up on the internet, carrington then said I needed proof, so I went to th

Dear Mr***:The Customer Advocate Department of Carrington Mortgage Services, LLC ("CMS") is inreceipt of your complaint filed with the Revdex.com ("Revdex.com") received in our officevia email on March 2, CMS is committed to responsible lending and servicing and wewould like to address
any concerns you may haveThe following is our response to the issue(s)raised in the inquiry.As we understand the complaint, you claim that the CMS website did not allow you the option topay an extra payment toward the principal of your loan and you also allege that when you calledCMS to inquire about this matter, you experienced two unpleasant conversations with two CMSrepresentatives who were not helpful in assisting you with your request to make a $8,500.00principal paymentIn addition, you express concerns with the CMS representatives conductduring these conversations and indicate that when you requested to speak to a Supervisor youwere transferred to the Supervisor's voicemail box where you left a message for a call back and,as of the date of your complaint you had not received a response.Upon review, the records show that you contacted CMS on February 25, and during thiscall you expressed concerns with the inability to make a principal payment using the CMSwebsiteThe CMS representative informed you that unfortunately the CMS website currentlydid not allow extra payments to principal due to technical limitations, but that CMS was workingon enhancements to the website that would provide the ability to pay extra payments to principaland/or escrow and these enhancements were currently schedule for release next monthYouindicated that this inconvenience was costing you additional interest for each day that you wereunable to make the intended principal paymentThe CMS representative encouraged you tomake a payment by phone; however, the payment by phone had an associated fee of $15.00.You replied with expressed dissatisfaction and asked to speak to a SupervisorThe CMSrepresentative informed you that the Supervisor was not available but could transfer you to theCMS Supervisor's voicemail box at which time the call was transferredLater that same day,you called again and spoke to another CMS representative who accepted a payment by phone inthe amount of$8,and waived the associated fee of$15.00.On February 26, 2015, the CMS Supervisor, *** *** called you and apologized for theinconvenience caused by the CMS website limitations and also for any unpleasant interactionswith the CMS representatives during your calls of February 25, Mr*** assuredyou that an investigation concerning your allegations would be conducted by CMS and that CMSwould take whatever action necessary in light of the findingsLastly, Mr*** providedyou with his direct contact information to contact him for any future service needs and assistanceon your loan.Based on the foregoing, we conclude that CMS has responded to your inquiry regarding extrapayments for principal reduction accurately and has also provided you with reasonablealternatives until the CMS website is enhanced to support these types of payment options in thenear futureWe would also like to take this opportunity to thank you for bringing this matter toCMS's attentionCMS is always looking for ways to improve service levels and your feedbackis important us.In closing, we understand that borrowers may not wish to acquire the cost of the convenience ofmaking their payments by phone and for that reason; CMS offers borrowers a variety of paymentoptions to best fit their needs, including methods with no associated costThe list of CMSpayment options can be found on the billing statement or online at www.carringtoruns.com,where borrowers can also find information about the fees CMS charges.We trust that this communication addresses all of the concerns noted in the complaintIf youhave any further questions, please contact the undersigned at (866) 874-5017, Monday throughFriday, 8:00AM to 5:00PM, Pacific Time.Sincerely*** ***cc: Revdex.com-INQUIRIES & COMPLAINTSForinquiries and complaints about your mortgage loan, please contact our CUSTOMER SERVICEDEPARTMENT by writing to Carrington Mortgage Services, LLC, Attention: Customer Service, P.O Box 54285,Irvine, CA 92619-4285, or calling 1-800-561-Please include your loan number on all pages ofcorrespondenceThe CUSTOMER SERVICE DEPARTMENT for Carrington Mortgage Services, LLC is toll freeand you may call from 8:00a.mto 8:00p.mEasternTime, Monday through FridayYou may also visit our websiteat carringtonms.com.-IMPORT ANT BANKRUPTCY NOTICEIfyou have been discharged from personal )jability on the mortgage because of bankruptcy proceedings and havenot reaffirmed the mortgage, or if you are the subject of a pending bankruptcy proceeding, this letter is not anattempt to collect a debt from you but merely provides informational notice regarding the status of the loanIf youare represented by an attorney with respect to your mortgage, please forward this document to your attorney.-CREDIT REPORTINGWemay report information about your account to credit bureausLate payments, missed payments, or other defaultson your account may be reflected in your credit reportAs required by Jaw, you are hereby notified that a negativecredit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill theterms of your credit obligations.-MINI MIRANDAThis communication is from a debt collector and it is for the purpose of collecting a debt and any informationobtained will be used for that purposeThis notice is required by the provisions of the Fair Debt Collection PracticesAct and does not imply that we are attempting to correct money from anyone who has discharged the debt under thebankruptcy laws of the United States.-HUD COUNSELOR INFORMATIONlf you would like counseling or assistance, you may obtain a list of HUD-approved homeownership counselors orcounseling organizations in your area by calling the HUD nationwide toll-free telephone number at (800) 569-4287or toll-free TDD (800) 877-8339, or by going to http://www.bud.gov/officeslhsg/sfhlhcc!hcs.cfrnYou can alsocontact the CFPB at (855) 411-2372, or by going to www.consumerfinance.gov/find-a-housing-counselor.-EQUAL CREDIT OPPORTUNITY ACT NOTICEThe Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on thebasis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity toenter into a binding contract); because all or part of the applicant's income derives from any public assistanceprogram; or because the applicant has, in good faith, exercised any right under the Consumer Credit Protection Act.The Federal Agency that administers CMS' compliance with this law is the Federal Trade Commission, EqualCredit Opportunity, Washington, DC 20580.-SCRA DISCLOSUREMILITARYPERSONNEL/SERVICEMEMBERS: If you or your spouse is a member of the military, please contact us immediatelyThe federal Servicemembers Civil Relief Act and comparable state laws afford significantprotections and benefits to eligible military service personnel, including protections from foreclosure as well asinterest rate reliefFor additional information and to determine eligibility please contact our Military AssistanceTeam toll free at 1-888-267-5474.-NOTICES OF ERROR AND INFORMATION REQUESTSYou have the right to request documents we relied upon in reaching our determinationYou may request suchdocuments or receive further assistance by contacting Carrington Mortgage Services, LLC at (800) 561-4567,Monday through Friday, 8:00a.mto 8:00p.mEastern Time or by mail at P.OBox 54285, Irvine, CA 92619-

C.M.SHas acted in bad faith with me and thousands of other people and yet you have c.m.sWITH
AN A+ RATING? NO This is a mistake on your partC.M.S.Are nothing more then professional thieves,
CROOKS ,Predatory schemers.LOOK at the reviews why have you not done this.Do not let any of our
vet's go to CARRINGTON Mortgage services as I have , I A Disable vet just wanted to save $
or so and reopen a escrow Requested so nov,11,to cms days short of 3mo's said no as you
have one late charge?? NO as a MR.*** MY Loan officer had told me in NOVEMBER THAT WE would be
closed by DECEMBER 31,2015, And I had recieved a payoff statement in late NOVEMBER I DID NOT NOR
WOULD YOU MAKE A DECEMBER PAYMENTI ASK FOR HELP AND GOT ONLY HURT AS Thousands of others have?
And you have them A+ NO This must change and I WANT them to know I AM GOING to put a stop to all
of their abuse and financial exploitation of the elderly and our vet's Starting with the B.B.B.,
TO our state attorne

In October 2016, my mortgage loan was sold to Carrington MS by *** ***In January 2016, I received notice that my account was delinquent and that a payment was missingI have a third party payor system so my account is automatically debited every weeksSince January, I have been in contact with Carrington MS, my prior lender, and my third party payorThese exchanges have included three way phone calls, multiple faxes, upwards of 20-phone calls with no resolutionIt is now the end of April and my account is still delinquentI have talked to multiple representatives in the customer service dept, customer research dept, and the escalation dept at Carrington MSMyself and my third party payor have faxed/mailed proof of payment, transaction numbers, wire transfers, etcto prove that all payments were made on timeMy account now has multiple late fees and my credit has been hit numerous timesInformation that was specifically put together to prove payments were made on time

Just got a notice from Carrington that we are late, did not show a late fee but our payment went up $I am taking that as the late payment, never heard of such an atrocious amount!!! Our payment is the payment do now pretty large late fee I would say, is this even legal?

June 15, Original response sent via regular mail *** *** *** *** *** *** *** *** *** *** ** *** RE: Loan No.: *** Complaint No.: *** Borrower: *** *** Co-borrower: *** *** Property Address: *** *** *** ***, *** *** ** *** Dear Mr& Mrs***: The Customer Advocate Department of Carrington Mortgage Services, LLC (“CMS”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) received in our office via email on May 26, CMS is committed to responsible lending and servicing and we would like to address any concerns you may haveThe following is our response to the issue(s) raised in your inquiry As you already know, our Customer Service Research Department originally received your inquiry via facsimile on November 17, Please note that your initial inquiry raises the exact same issues as your current inquiryAccordingly, our Customer Service Research Department researched your loan and a response was sent to you via regular mail on December 23, For your reference, attached hereto as Exhibit “A” please find a copy of CMS’s response to your November 17, inquiry Furthermore, please understand that CMS is authorized to convert your personal checks into electronic paymentsSpecifically, CMS can convert your personal checks into a onetime electronic funds transfer from your bank accountAlthough CMS has the ability to convert your personal checks into electronic payments, please know that CMS does not have the authority or ability to alter or modify the routing or bank account numbers on your personal checks when converting to an electronic paymentIn other words, CMS will only process an electronic payment using the bank account information provided on your personal checksFor your reference, below please find a copy of the disclaimer that is included in every monthly mortgage statement as it pertains to electronic paymentsAdditionally, if you wish to have a better understanding of electronic payments and your rights as a consumer, CMS encourages you to visit the “Get Assistance” webpage of the CFPB website at *** With regard to your allegation that CMS converted your personal checks into electronic payments and debited your savings account and not your checking account, we are unable to find any evidence to substantiate your claimContrary to your allegation, our records indicate that CMS processed all of your payments using only the bank account information provided on your checksTo the extent that you believe that CMS incorrectly processed your payments and debited an incorrect bank account, we ask that you provide whatever evidence you may have of the purported processing error so that we may research your claim furtherTo expedite receipt of the additional information, please send it via facsimile directly to my attention at *** ***. In the absence of any such evidence, we submit that CMS has properly processed your payments using the bank account information provided on your personal checks and that our office did not alter or modify the routing or bank account numbers Based on the foregoing investigation and review of your account, we are unable to find any evidence of wrongdoing on CMS’s behalfConsequently, CMS respectfully denies your request for compensation and your request to waive the late fees assessed to your accountNevertheless, please know that CMS remains committed to the highest standards of customer satisfaction and will continue to do the utmost to assist any customer with a complaintIf you want to contact CMS regarding the administration of your loan you may do so by calling our Customer Service Department at *** ***, Monday through Friday, from 8:00AM to 8:00PM, Eastern TimeYou can also send written correspondence including inquiries and complaints about your mortgage to Carrington Mortgage Services, LLC, Attention: Customer Service, *** *** *** *** ** *** or fax your correspondence to *** ***. We trust that this communication addresses all of the concerns noted in your complaintIf you have any further questions, please contact the undersigned at *** ***, Monday through Friday, from 8:00AM to 5:00PM, Pacific Time Sincerely, *** ** *** Customer Advocate CC: Revdex.com IMPORTANT DISCLOSURES -INQUIRIES & COMPLAINTS- For inquiries and complaints about your mortgage loan, please contact our CUSTOMER SERVICE DEPARTMENT by writing to Carrington Mortgage Services, LLC, Attention: Customer Service, P.O Box 3489, Anaheim, CA ***, or by calling ***. Please include your loan number on all pages of correspondence. The CUSTOMER SERVICE DEPARTMENT for Carrington Mortgage Services, LLC is toll free and you may call from 8:a.mto 8:p.mEastern Time, Monday through FridayYou may also visit our website at https://carringtonms.com/ -IMPORTANT BANKRUPTCY NOTICE- If you have been discharged from personal liability on the mortgage because of bankruptcy proceedings and have not reaffirmed the mortgage, or if you are the subject of a pending bankruptcy proceeding, this letter is not an attempt to collect a debt from you but merely provides informational notice regarding the status of the loan If you are represented by an attorney with respect to your mortgage, please forward this document to your attorney -CREDIT REPORTING- We may report information about your account to credit bureausLate payments, missed payments, or other defaults on your account may be reflected in your credit report As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations -MINI MIRANDA- This communication is from a debt collector and it is for the purpose of collecting a debt and any information obtained will be used for that purposeThis notice is required by the provisions of the Fair Debt Collection Practices Act and does not imply that we are attempting to collect money from anyone who has discharged the debt under the bankruptcy laws of the United States -HUD COUNSELOR INFORMATION- If you would like counseling or assistance, you may obtain a list of HUD-approved homeownership counselors or counseling organizations in your area by calling the HUD nationwide toll-free telephone number at *** *** or toll-free TDD *** ***, or by going to ***You can also contact the CFPB at *** ***, or by going to *** -EQUAL CREDIT OPPORTUNITY ACT NOTICE- The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has, in good faith, exercised any right under the Consumer Credit Protection ActThe Federal Agency that administers CMS’ compliance with this law is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC -SCRA Disclosure- MILITARY PERSONNEL/SERVICEMEMBERS: If you or your spouse is a member of the military, please contact us immediately. The federal Servicemembers Civil Relief Act and comparable state laws afford significant protections and benefits to eligible military service personnel, including protections from foreclosure as well as interest rate relief. For additional information and to determine eligibility please contact our Military Assistance Team toll free at *** -NOTICES OF ERROR AND INFORMATION REQUESTS- You have the right to request documents we relied upon in reaching our determination. You may request such documents or receive further assistance by contacting Carrington Mortgage Services, LLC at *** ***, Monday through Friday, 8:a.mto 8:p.mEastern Time or by mail at *** *** *** *** ** ***

April 15,
Sent via the Revdex.com Portal and U.SMail:
*** *** ***
*** ** *** *** *** *** ** ***
RE: Case Number: ***
Loan No.: ***
Borrower: *** *** ***
Property Address: *** ** *** *** *** *** ** ***
Dear Ms
***,
The Customer Advocate Department of Carrington Mortgage Services, LLC (“CMS”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) and received in our office on March 31, CMS is committed to responsible lending and servicing, and we would like to address any concerns you may haveThe following is our response to the issue(s) raised in the inquiry
At the outset, please note that the Customer Advocacy Department originally received an inquiry that you filed with the Consumer Financial Protection Bureau (“CFPB”) and received in our office on March 30, That inquiry raised the same issues as this complaintAccordingly, we researched the issues raised in both complaints concurrently and issued a response you on April 15, A copy of the April 15, response letter is enclosed
We trust that this communication addresses all of the concerns noted in your complaintCarrington Mortgage Services, LLC is committed to customer satisfaction and we look forward to resolving any concerns you may haveWe can be reached at *** *** Monday through Friday, 8:AM to 5:PM, Pacific Time
Sincerely,
*** ***
Customer Advocate
Enclosures: Response Letter dated April 15,
April 15,
Sent via the CFPB Portal and U.SMail:
*** *** ***
*** ** *** *** *** *** ** ***
RE: Case Number: ***
Loan No.: ***
Borrower: *** *** ***
Property Address: *** ** *** *** *** *** ** ***
Dear Ms***,
The Customer Advocate Department of Carrington Mortgage Services, LLC (“CMS”) is in receipt of your complaint filed with the Consumer Financial Protection Bureau (“CFPB”) and received in our office on March 30, CMS is committed to responsible lending and servicing, and we would like to address any concerns you may haveThe following is our response to the issue(s) raised in the inquiry
As we understand your complaint, you state that CMS is reporting your modified payments as missing or late to the credit reporting agenciesIn addition, you indicate that the prior servicer, *** ** *** (“***”), is reporting the status of your payments incorrectly to the credit reporting agenciesYou would like CMS to submit credit corrections
At the outset, please note that the Customer Advocacy Department also received an inquiry from you filed with the Revdex.com (“Revdex.com”) and received in our office on March 31, That inquiry raises the same issues as this complaintAccordingly, the Customer Advocacy Department will address both complaints concurrently with this response
Our records indicate that this Federal Housing Administration (“FHA”) insured loan originated on or about January 23, for $127,Enclosed is a copy of your Note and Mortgage both dated January 23, The servicing of this loan transferred from *** to CMS on or about August 1, Enclosed is a copy of the August 3, Notice of Servicing Transfer (“Hello Letter”) advising you of the transfer to CMS
We understand that you have raised certain concerns regarding the servicing practices of ***CMS is unable to comment on the claims made regarding ***, and we encourage you to contact *** directly for any questions or concerns relating to the servicing of the loan prior to August 1,
On May 28, you filed for Chapter Bankruptcy in the U.SBankruptcy Court Middle District of Florida, JacksonvilleIt is our understanding that your mortgage debt was reaffirmed as a part of the bankruptcy discharge on or about September 9, A reaffirmation agreement is a promise to pay a certain debt that would normally be discharged in bankruptcyIf you reaffirm the mortgage debt and subsequently fail to pay it, the debt remains owed as if there was no bankruptcy discharge and CMS may take action to collect the debt
On August 26, 2015, CMS approved you for a FHA Home Affordable Modification (“HAMP”) Trial Period Plan (“TPP”) AgreementThe TPP required you to remit four payments each for $724.52, from October 1, to January 1, When CMS approved you for the TPP, your loan was currentAccordingly, CMS should have suppressed credit reporting until the modification is completed but did not do soWe sincerely apologize for the inconvenience that may have resulted from this oversight
Upon receiving your complaint, we submitted the enclosed Automated Universal Data (“AUD”) form to the major credit reporting agencies, requesting them to update your history to reflect “D”, which suppresses credit reported beginning September and continuing through January Furthermore, we suppressed your credit profile to prevent any additional payments from being reported as delinquent while CMS works to complete the modificationcredit reporting will resume when the modification is complete
After you successfully completed the TPP, CMS approved you for a FHA-HAMP Loan ModificationHowever, CMS cannot complete the modification until it obtains bankruptcy court approvalUntil your modification is completed, your mortgage statements may continue to reflect your regular payment amount instead of the modified paymentYou will need to continue making payments at the trial amount until the modification is approved by the bankruptcy courtTypically, CMS will hold these payments in an unapplied status instead of applying these payments to the loanOnce the modification is approved by the bankruptcy court, CMS will post each unapplied payment to the loan in chronological order, with the most delinquent date being the first payment appliedThen, CMS will apply the modified terms to the loan and resume credit reporting
We trust that this communication addresses all of the concerns noted in your complaintCarrington Mortgage Services, LLC is committed to customer satisfaction and we look forward to resolving any concerns you may haveWe can be reached at *** *** Monday through Friday, 8:AM to 5:PM, Pacific Time
Sincerely,
*** ***
Customer Advocate
Enclosures:
Note and Mortgage both dated January 23,
Notice of Servicing Transfer dated August 3,
Automated Universal Data (“AUD”) form dated March 31,

Why do they have an A+ at Revdex.com they have nothing but negative reviews on every website I've ever seen!!! Please if you value your sanity stay far away from this company!They seem to be a scam company they tell you you have been preapproved make you go through so many hoops and hurdles and after you've done all that and have done everything they've asked you to do and more they'll come back with another excuse for something elsethey've been working on my loan for months now!!! I've decided to finally drop them and go with somebody local I can't put up with their *** anymore their underwriters are a joke! My closing date has been changed five different times and as of this month it was postponed again Everybody in this office is so unprofessional they do not answer your phone calls or emails knowing how very important it is and that your house is on the line they just don't care!!! I've also never seen somebody have zero knowledge about mortgages than half the people I talked to hereThey tell you you been approved to go get a house and then they string you along for as long as they can and make excuse after excuse as to why they can't continue the loan yetI've never seen a company lie as much as they have and again their underwriters are the biggest joke of them all! Please go to somebody else for your loan I don't care if they tell you you been preapproved that's just their stck to string you along they also make you pay for everything up front( inspection, appraisal etc) knowing that they're probably not giving you a loan.most mortgage companies put that in your loan but not them they make you pay it upfront why because they know they're not gonna to end up giving you a loan anyway.Reason for their new excuse as to why I can't have a loan I have too much money in my bank?! Wtf yeah ok sounds legit...Not!

My loan was sold to Carrington from Chase I was behind due to a job change and slow work I was given an amount to be completely up to date with my loan I sent certified funds within days and they sent the check back stating it was a day late I was not given a date that it had to be there and now they are tacking on another dollars or threating to foreclose I have had my mortgage sold a few times over the past years and this is the worst company I have every dealt with

The company admitted in their own response that they have had to re-evaluate and adjust my Escrow and Total monthly amount due different times within a month period (starting with their incorrect overpayment of taxes and insurance premium which caused an incorrect calculation in my escrow and Carrington's cushion) and that I made payment as instructed that they put in a suspense accountMy account was paid as agreed, was never late or non-payment, and refunded the incorrect late chargesWhy has allegations of non-payment and late payment been reported to show on my credit report and why is Carrington not taking steps to remove this incorrect information? I have seen other customer complaints reporting this same incorrect handling of their escrow and mortgage accounts, and feel this is simply a tactic Carrington is performing in order to collect extra money and lock customers in by destroying their credit which prevents them from refinancing with another financial institutionAs you stated, I have called several times and made many attempts to work with Carrington to correct these issuesI worked too hard and long to achieve the high credit score I had previous to this fiasco in which Carrington created, and expect Carrington to correct it on my credit reportIf not, then I will have to report to VA board, post this as warning on all social media sites fro my followers, and seek legal representation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

My Mortgage was sold to Carrington Mortgage in September I was never notified, by the time I received any notification from Carrington Mortgage I was behind in my payments I called to get the issue resolved and was told the foreclosure process had started and I needed to fill out additional paper work, I was told that would get out to me in days It never came I called again and was told the same storyI was given a dollar amount that I needed to pay by a certain date and was told this amount could change due to other fees that may occur I have been charged fees that customer service can't explain why, my credit score has been damaged and I am still receiving charges and being told I owe money that can't be explained One Customer Service Rep told me not to worry about my credit score I have NEVER been late with a mortgage payment in years and the minute this company takes over I have nothing but problems! The customer service department is rude and not helpful

Carrington Mortgage Services LLC bought my delinquent mortgage from *** ** *** *** ** *** held on and refused to foreclose on the home for yearsCarrington finally foreclosed on the home and it sold at auctionI called in a number of times to find out the status and have been given different stories each time I call inI try to talk to someone in the foreclosure department, but they state that I am not allowed to talk to them, I have to talk to customer service and they will talk to that departmentI have very specific questions that the customer service reps do not understand and I never get the same answer even when asking the same questionI was told last week that the FHA delinquency status would transfer to the new owner because it was bought at auctionI call in today and ask the same question and was told no, that they would file for FHA insurance but couldn't tell me how long that would take or when they would even fileI want to be able to talk to someone t