CarShield

We appreciate your concern for your parents and do want to resolve this matter in an amicable manner.Ms. [redacted] did call our company on December 29, 2016 and set up an extended service contract for their Kia Soul.  This coverage would protect their vehicle until December 28, 2024 or until the odometer reached 136,000 miles.  This coverage would have protected their Kia well past the manufacturer warranty.However, if the [redacted]'s do not want the coverage, we will be happy to refund them in full.  The prorated refund due was mailed on September 29th to their [redacted] address.  We will mail another check for the remainder of the monies they have paid in to their coverage to the same address.  They should receive the additional refund of $375.85 in 5 to 7 business days mailed to the same P O Box.Respectfully....Customer Relations

Thank you for bringing this to our attention.  We appreciate the opportunity to respond and help in the resolution of this matter.We contacted United Car Care, the administrator/obligor of Mr. [redacted]'s Powertrain Gold Service Contract.  They stated that the claim was denied as an issue...

pre-existing the effective date of the service contract.  Mr. [redacted] told United Car Care that he had a recent state inspection showing nothing inoperable on the vehicle.  United Car Care asked Mr. [redacted] to send in a letter of dispute along with the state inspection.  This conversation took place on July 11, 2017.  They have not received anything from Mr. [redacted] to date.If Mr. [redacted] would like to cancel his coverage, he would receive a prorated refund of $596.35.  We have waived the $50.00 cancellation fee as a gesture of goodwill, should Mr. [redacted] choose to cancel.The other option Mr. [redacted] has is to send United Car Care a letter disputing the claim denial and any documentation he has to support his position; as United Car Care suggested to Mr. [redacted] on July 11, 2017.If Mr. [redacted] chooses to cancel his coverage, he can let us know by replying to this response or emailing is request to cancel to [redacted]@srb1.com.RespectfullyCustomer Relations

We appreciate the opportunity to respond to and resolve this issue.If Mr. [redacted] could send us the code number listed on the mailer he received, we would be able to verify if the mailer was sent on our behalf.  If so, we would be able to remove him from our mailing list.Thank you

We appreciate you bringing this matter to our attention.  Thank you for giving us the opportunity to respond to and resolve this issue.The representative you spoke to today did remove your contact information from our call back list and our mailing list, as you requested.  You should...

receive no additional calls or mail from our company.RespectfullyConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I know it's carshield calling me and I'm not going to waste any more of your time or minus e dealing with these liers  Thank you 
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond and resolve this matter.We have never spoken to Ms. [redacted] at the number she has provided.  We also do not have record of anyone by her name calling our officeOur mailers say CarShield at the top of...

every one, along with listing our address.  When you call the number on one of our mailers, you speak to a representative that politely gives information regarding an extended service contract on your new or used vehicle.  The extended service contracts we can offer are similar the the extended service contracts you can purchase from your dealership when you buy a new vehicle.  However, we can usually offer the same coverage at a lower cost to the consumer. Our representatives would never offer anything other than information on extended service contracts.  We respectfully request that this complaint be closed as invalid.Thank you.

Initial Business Response /* (1000, 5, 2015/04/28) */
Mr. [redacted] purchased coverage for his Prius on April 9, 2015. The cost of coverage was quite a bit less than half the amount Ms. [redacted] claims. Mr. [redacted] and his wife called in on April 14, 2015 requesting cancellation. They were given...

cancellation procedures at that time.
We received their letter requesting cancellation on April 21, 2015. The coverage was cancelled as of that date and Mr. [redacted]'s Visa was credited in full for the down payment made of $165.00 on April 22, 2015.
This case has already been resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have just received notification that my credit card has been refunded. I have not received a letter of cancellation from the business, but I am willing to trust that no further contact will be received from them. I thank Revdex.com for their help and hope that others will check your site before entering a contract with this company that has over 220 complaints.

Thank your for bringing this to our attention.  We are happy to look into this for you.Our records show that we spoke with you on May 1, 2013 when you called out office to inquire about a mailed advertisement you received from our company.  We have not spoken to you since that time.There...

are many marketing companies that send similar mailed advertisements.  Perhaps you are receiving them from several different marketing companies.We have removed your information from our mailing list.  You should receive nothing further from our company.Respectfully.......

I have attached the letter to answer any questions you have. There is no id# that I can see on this letter. It does give a Code# of [redacted]. Thank you for all of your help - it is greatly appreciated.

Initial Business Response /* (1000, 5, 2015/04/17) */
Ms. [redacted] was contacted by mailed correspondence, as she states in her complaint, several times regarding past due payments. She was also notified by mail from Omnisure (the payment processing center) of their intent to cancel her coverage if...

her past due amounts were not collected, and finally the letter of cancellation.
She also received notification from Omnisure that the credit card they had on file was declined when Omnisure tried to run her monthly payment in December of 2014.
Omnisure shows no contact from Ms. [redacted] to make her past due payments during that time. If Ms. [redacted] can send us any type of statement from her credit card provider of her bank account showing payments made from December to present to Omnisure for the coverage she purchased through us, we will be happy to issue her a prorated refund based on that information.
However, when coverage cancels for non-payment, as stated in her contract and addressed in the initial sales call, no refund is due.
I have attached copies of her notifications from Omnisure that Ms. [redacted] did say she received.
Respectfully.....

Initial Business Response /* (1000, 6, 2015/06/26) */
Ms. [redacted] purchased an extended service contract on June 22, 2015. She said that her husband might call back with questions and if he wanted to cancel coverage, could they do that....if he thought they didn't need it. She was told, yes, she...

had 20 business days to cancel and receive a full refund.
Mr. [redacted] called in on June 24, 2015 and spoke to [redacted], one of our customer service representatives. I can't imagine Mr. [redacted] had ANY problems or concerns speaking with [redacted]. Mr. [redacted] said he wanted to cancel the coverage and [redacted] assured him that his coverage would be cancelled and his Visa would be refunded for the down payment.
Mr. [redacted]'s Visa was refunded on that same day, June 24, 2015.
As this complaint was filed before Mr. [redacted] had even contacted our customer service department to request cancellation, we request it be removed from our file.
Thank you.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We reviewed the call in question.  Mr. [redacted] called our office to inquire about a a mailed advertisement that was sent to his home.  Our representatives he spoke with...

were polite and informative and were able to offer him great coverage with an A+ rated administrator at a great cost.  At the end of the call Mr. [redacted] stated that he would like to think it over and call back in the next day or two.If Mr. [redacted] is not interested in moving forward with the coverage, we would be happy to remove him from our mailing and call back list.  I will get that taken care of for him immediately.Respectfully.........Customer Relations

Initial Business Response /* (1000, 5, 2015/10/23) */
Our company does send out mailed advertisements; however we do not "cold call" consumers. We only call consumers who have requested information via our website or past customers who's coverage with one of our administrators is nearing...

expiration or has expired.
We show no incoming or outgoing calls to the number Mr. [redacted] has provided in this complaint.
We have removed Mr. [redacted] from our mailing list. He should receive no additional mailers from our company.
Respectfully...

Initial Business Response /* (1000, 5, 2015/07/18) */
Mr. [redacted] called in to cancel his coverage on June 6, 2015 around 5pm.
He was told by our customer service representative that she would take care of getting his down payment backed out. His Mastercard was refunded the 395.00 down payment he...

had made on June 7, 2015.
His request was honored on the same day he called in at 5pm wishing to cancel and his refund was processed the next morning.

Complaint: [redacted]
I am rejecting this response because:When my parents realized that Car Shield was taking money from their account back in September,  they called Car Shield.  When my mother spoke to them, the person she spoke with told her that they did not see a call from my mother on December 29th, they said that the only call they saw was when they called my parents.  Now in their response to the Revdex.com they are saying that they did not call my parents on December 29th.  They did call my parents that day and my mother did call them back and was told that they would cancel the contract and that if there was anything else they could do for my parents then my parents should give them a call.  Sounds like someone needs to get their stories straight.Why on earth would my parents buy a car warranty when they had one with their brand new Kia?  They thought they were talking to someone from Kia and after they realized that they were not, my mother called them back and told them to cancel it.  They owe my parents the full amount that they wrongly took from their account and no less.  When people like my parents are on a fixed income and are taken advantage of, it really makes me mad.  They cannot afford to be scammed like this.  We want the full amount returned to my parents.
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this issue.There are many marketing companies out there that "cold call" consumers and send similar mailers.  You may be getting calls and mailers from several different...

companies.  We only have record of one inbound call from you on July 5, 2017.  At that time we removed you from our mailing and call list.  We show no outbound calls to the number you have provided in this complaint.RespectfullyConsumer Relations

We appreciate you bringing your concern to our attention.  We have removed your information from our mailing list.

We appreciate you bringing this to our attention.  We will certainly review the call in question and take any disciplinary action necessary.  It is never out intent to have our sales representatives be anything but polite and informative.  We apologize for any inconvenience this has...

caused you.We will remove your contact information from our mailing list as you have requested.Respectfully.....Consumer Relations

Initial Business Response /* (1000, 5, 2015/04/17) */
We have received Ms. [redacted]'s letter requesting cancellation as of today. We waived the cancel fee as a gesture of goodwill. Ms. [redacted] will receive her prorated refund of $615.45. $150.00 will be credited back to her Discover card and the...

remaining refund will be mailed by United Car Care, her administrator, in approximately 7-10 days.
United Car Care is a Revdex.com accredited A+ rated administrator and pays all approved repair claims with a corporate credit card over the phone to any dealer service center or ASE certified repair facility. There is not much United Car Care can do if a repair facility refuses to call in a claim.
Initial Consumer Rebuttal /* (2000, 13, 2015/05/01) */
I would like to report they did send me a refund of
$917.59 and credited my credit card $150, but I did not receive a cancellation letter as requested.

We appreciate you bringing your concern to our attention.  We are looking forward to resolving this matter in a satisfactory manner.There is no way our company can determine if you have previously purchased an extended service contract for your vehicle.  We have removed you from our...

mailing list, as you have requested.Thank you