Carsmarts

We reprinted and mailed out the check to Mr [redacted] on 11/18/We will take a look at our records to see if the check was cashed, if it was not we will reprint the refund check -Kingman Auto Plaza

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Additionally, in response to [redacted] ***I appreciate your cooperation with this matter and as stated in my initial complaint, the salesperson initiated conversation and moreover, promise of the feeIf the policy would otherwise not be applicable to my situation, perhaps the salespeople should not offerRegardless, I do appreciate you making good on the promise made As it pertains to my Check Engine Light, I did indeed inquire with my original sales rep and whats more, I did it in person, well within the allotted periodThe response I received was 'That Sucks...' I was NEVER offered any sort of remedy, which has resulted in my driving a truck with a check engine light lit, and intermittent, unpredictable stalling issuesThis has, as one would imagine, created quite an anxiety ridden and worse, potentially dangerous driving experienceTruth be told, you should have handled the situation when I had originally let Reno knowIt's a shame that you will pass off vehicles that require repair in order to be road worthy and more shameful that when your customer alerts you of the situation, there is no remedy offeredIt would be nice if something could be done about this

I again apologize for the misunderstanding in reference of the before mentioned "referral fee" matter and am extremely relieved that you are moving in a direction of feeling satisfiedAfter your complaint of our referral fee policy we have found this to be the only time a complaint such as yours has ever been alleged and found it to be an isolated incident with only you Mr [redacted] In reference to what appears to be a whole different topic of the "check engine" light and your newly mentioned fears of driving it, I encourage you to contact us at your earliest convenience and schedule an appointment to have us check and advise what the mechanical issue might beWe go far beyond the state requirements of road worthy and make all possible efforts to ensure our merchandise is in safe driving conditionFrom time to time some mechanical issues evolve after the sale and we address them all on a case by case basisWe hope this will offer some satisfaction and continue to move you in the direction of a happy customer Mr***I completely agree with you that telling the truth is important and encourage you at your convinces to contact me personally to discuss this matter in detailI would love the opportunity to speak with you about what we can do to alleviate any genuine fears you may have while operating your truckI look forward to trying to meet your standards of customer service and hope you will take me up on my open offer of returning months later to our place of business or contacting me personally via email, sms, telephonic, US Postal service and/or any appropriate methodsI have left my contact information bellow and will be available anytime you are readySincerely Thomas B***, Sales Manager Office: ###-###-#### Email: [redacted] Cell: ###-###-####

Dear [redacted] We at Kingman Auto Plaza want to thank you for your business and want to extend our apologies for this inconvenienceWe are also sorry to hear about the check engine light coming on, we would have taken care of the problem had you called usOur "Refer A Friend" program is one of our top marketing toolsWith this program you will receive $when a friend that you send in purchases a vehicle from us and lets us know that you sent them inIn your situation, your significant other came in with you at the time of your purchase and then came back with a week for her purchaseThe referral policy is not extended to significant other/spousesI understand this was not disclosed to you therefore we will honor the referral fee for youWe will be sending you a check and someone will be calling you to verify your correct mailing informationHope we resolved the issue, we want every customer happy with their new vehicle here at Kingman Auto Plaza and do what it takes to make that happen

Tell us why here To Mr. and Mrs. [redacted] would like to first and foremost apologize for any hardships you have experienced from this situation. No matter whose version of the facts are accurate this still remains an unpleasant experience for all parties involved. These ¾ ton work type trucks can be...

very difficult to maintain and repair as they are considered light duty equipment. I will not spend much time debating your claims as this will do little for either party involved. What I will do is list a few options we offered originally and still continue to offer. Work out a repair arrangement for the above mentioned truck. This would be Kingman Auto Plaza Inc.  Repairing the truck to running and driving condition. As the truck is far out of any mandated warranty period we would need you to only purchase the parts, Kingman Auto Plaza Inc. will furnish the “Labor” for the removing and replacing the faulty part.  Trade the above mentioned truck in for a different unit. This would be you picking a different car, truck, or suv of comparable price. In this scenario Kingman Auto Plaza Inc. would pay-off the current unit and originate a new loan based on approved credit on a different unit all together.  I again hope I offered you some comfort in knowing we can and always planned on offering you help in this matter. Please feel free to contact me any time in reference to this matter. [redacted] Kingman Auto Plaza inc.[redacted]

We reprinted and mailed out the check to Mr. [redacted] on 11/18/16. We will take a look at our records to see if the check was cashed, if it was not we will reprint the refund check.   -Kingman Auto Plaza

I again apologize for the misunderstanding in reference of the before mentioned "referral fee" matter and am extremely relieved that you are moving in a direction of feeling satisfied. After your complaint of our referral fee policy we have found this to be the only time a complaint such as yours has ever been alleged and found it to be an isolated incident with only you Mr. [redacted]. In reference to what appears to be a whole different topic of the "check engine" light and your newly mentioned fears of driving it, I encourage you to contact us at your earliest convenience and schedule an appointment to have us check and advise what the mechanical issue might be. We go far beyond the state requirements of road worthy and make all possible efforts to ensure our merchandise is in safe driving condition. From time to time some mechanical issues evolve after the sale and we address them all on a case by case basis. We hope this will offer some satisfaction and continue to move you in the direction of a happy customer Mr. [redacted]. I completely agree with you that telling the truth is important and encourage you at your convinces to contact me personally to discuss this matter in detail. I would love the opportunity to speak with you about what we can do to alleviate any genuine fears you may have while operating your truck. I look forward to trying to meet your standards of customer service and hope you will take me up on my open offer of returning months later to our place of business or contacting me personally via email, sms, telephonic, US Postal service and/or any appropriate methods. I have left my contact information bellow and will be available anytime you are ready. Sincerely Thomas B[redacted], Sales Manager Office: ###-###-#### Email: [redacted] Cell: ###-###-####

We have nearly completed the described repairs listed in the complaint. We anticipate the final part to fix the brake module should arrive this week and our technician will install it. We have spoke with the before mentioned customer and once we complete the repair she has promised to redact her...

statement. We have also furnished her with other transportation during the absence of the truck in mention.

well, another week has passed since this response. And still no check. Big surprise. It's been 10 weeks since I returned the truck and still haven't gotten my money back.

Dear [redacted]       We at Kingman Auto Plaza want to thank you for your business and want to extend our apologies for this inconvenience. We are also sorry to hear about the check engine light coming on, we would have taken care of the problem had you called...

us. Our "Refer A Friend" program is one of our top marketing tools. With this program you will receive $100.00 when a friend that you send in purchases a vehicle from us and lets us know that you sent them in. In your situation, your significant other came in with you at the time of your purchase and then came back with a week for her purchase. The referral policy is not extended to significant other/spouses. I understand this was not disclosed to you therefore we will honor the referral fee for you. We will be sending you a check and someone will be calling you to verify your correct mailing information. Hope we resolved the issue, we want every customer happy with their new vehicle here at Kingman Auto Plaza and do what it takes to make that happen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]     Additionally, in response to [redacted]. I appreciate your cooperation with this matter and as stated in my initial complaint, the salesperson initiated conversation and moreover, promise of the fee. If the policy would otherwise not be applicable to my situation, perhaps the salespeople should not offer. Regardless, I do appreciate you making good on the promise made.    As it pertains to my Check Engine Light, I did indeed inquire with my original sales rep and whats more, I did it in person, well within the allotted period. The response I received was 'That Sucks...' I was NEVER offered any sort of remedy, which has resulted in my driving a truck with a check engine light lit, and intermittent, unpredictable stalling issues. This has, as one would imagine, created quite an anxiety ridden and worse, potentially dangerous driving experience. Truth be told, you should have handled the situation when I had originally let Reno know. It's a shame that you will pass off vehicles that require repair in order to be road worthy and more shameful that when your customer alerts you of the situation, there is no remedy offered. It would be nice if something could be done about this.

We apologize for the inconvenience. We sent the refund check to the customer and it seems it never arrived to them. We have reprinted Mr. [redacted]'s refund check and mailed it to him again. We again apologize for the inconvenience this may have caused you....

I again apologize for the misunderstanding in reference of the before mentioned "referral fee" matter and am extremely relieved that you are moving in a direction of feeling satisfied. After your complaint of our referral fee policy we have found this to be the only time a complaint such as yours has ever been alleged and found it to be an isolated incident with only you Mr. [redacted]. In reference to what appears to be a whole different topic of the "check engine" light and your newly mentioned fears of driving it, I encourage you to contact us at your earliest convenience and schedule an appointment to have us check and advise what the mechanical issue might be. We go far beyond the state requirements of road worthy and make all possible efforts to ensure our merchandise is in safe driving condition. From time to time some mechanical issues evolve after the sale and we address them all on a case by case basis. We hope this will offer some satisfaction and continue to move you in the direction of a happy customer Mr. [redacted]. I completely agree with you that telling the truth is important and encourage you at your convinces to contact me personally to discuss this matter in detail. I would love the opportunity to speak with you about what we can do to alleviate any genuine fears you may have while operating your truck. I look forward to trying to meet your standards of customer service and hope you will take me up on my open offer of returning months later to our place of business or contacting me personally via email, sms, telephonic, US Postal service and/or any appropriate methods. I have left my contact information bellow and will be available anytime you are ready. Sincerely Thomas B[redacted], Sales Manager Office: ###-###-#### Email: [redacted] Cell: ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

    Additionally, in response to [redacted]. I appreciate your cooperation with this matter and as stated in my initial complaint, the salesperson initiated conversation and moreover, promise of the fee. If the policy would otherwise not be applicable to my situation, perhaps the salespeople should not offer. Regardless, I do appreciate you making good on the promise made.
    As it pertains to my Check Engine Light, I did indeed inquire with my original sales rep and whats more, I did it in person, well within the allotted period. The response I received was 'That Sucks...' I was NEVER offered any sort of remedy, which has resulted in my driving a truck with a check engine light lit, and intermittent, unpredictable stalling issues. This has, as one would imagine, created quite an anxiety ridden and worse, potentially dangerous driving experience. Truth be told, you should have handled the situation when I had originally let Reno know. It's a shame that you will pass off vehicles that require repair in order to be road worthy and more shameful that when your customer alerts you of the situation, there is no remedy offered. It would be nice if something could be done about this.

Dear [redacted]
      We at Kingman Auto Plaza want to thank you for your business and want to extend our apologies for this inconvenience. We are also sorry to hear about the check engine light coming on, we would have taken care of the problem had...

you called us. Our "Refer A Friend" program is one of our top marketing tools. With this program you will receive $100.00 when a friend that you send in purchases a vehicle from us and lets us know that you sent them in. In your situation, your significant other came in with you at the time of your purchase and then came back with a week for her purchase. The referral policy is not extended to significant other/spouses. I understand this was not disclosed to you therefore we will honor the referral fee for you. We will be sending you a check and someone will be calling you to verify your correct mailing information. Hope we resolved the issue, we want every customer happy with their new vehicle here at Kingman Auto Plaza and do what it takes to make that happen.

Tell us why here To Mr. and Mrs. [redacted] would like to first and foremost apologize for any hardships you have experienced from this situation. No matter whose version of the facts are accurate this still remains an unpleasant experience for all parties involved. These ¾ ton work type trucks can be...

very difficult to maintain and repair as they are considered light duty equipment. I will not spend much time debating your claims as this will do little for either party involved. What I will do is list a few options we offered originally and still continue to offer. Work out a repair arrangement for the above mentioned truck. This would be Kingman Auto Plaza Inc.  Repairing the truck to running and driving condition. As the truck is far out of any mandated warranty period we would need you to only purchase the parts, Kingman Auto Plaza Inc. will furnish the “Labor” for the removing and replacing the faulty part.  Trade the above mentioned truck in for a different unit. This would be you picking a different car, truck, or suv of comparable price. In this scenario Kingman Auto Plaza Inc. would pay-off the current unit and originate a new loan based on approved credit on a different unit all together.  I again hope I offered you some comfort in knowing we can and always planned on offering you help in this matter. Please feel free to contact me any time in reference to this matter. [redacted] Kingman Auto Plaza inc.[redacted]

Hi,

  I'm not sure why she reported this to the Revdex.com, we looked at the car and could not fix it and refunded her the 500.00 she put down. The issue has been resolved. I'm not sure what else we should do..

Thank you

We have nearly completed the described repairs listed in the complaint. We anticipate the final part to fix the brake module should arrive this week and our technician will install it. We have spoke with the before mentioned customer and once we complete the repair she has promised to redact her...

statement. We have also furnished her with other transportation during the absence of the truck in mention.

I tried to purchase a car through their sister store, Carsmarts of Prescott Valley. During the 15 day/500 mile warranty, I took the car to my mechanic in Phoenix, with their permission. The car died in Phoenix. When I call for assistance with the issue, Tom B[redacted], the general manager, refused to help. He literally said, we're not helping you unless you bring the car back to Prescott Valley. In order to get the car back it required a repair of $1000 or a tow of $300+. After another week of me calling them and numerous emails, Tom never again spoke to me on the phone or responded to a single email. I advised that I was returning the car and wanted my down payment back. I am now having to sue for the down payment, the money I out into the car for items I had to purchase and for the insurance I am still paying until they go get the car and reclaim possession of the car. They deliberately dragged their feet to force me past the warranty time and be stuck with the car. Thankfully I was able to speak to the finance company and tell them to stop the paperwork before I was legally bound to the car.

We were put into a truck that we weren't approved for but told we were. Then called and asked to return the truck. Then we couldn't get any questions answered we were told we would get a call back. Then they had a truck we were approved for but it was at a different location but we couldn't get any information about it from anyone we were told we would get a call back when they found out but never did. When we finally got the truck it wasn't looked over very well. We got locked out of it the first night because the key to the truck only went to start it and no one knew that. We could not get into the bed of the truck because we didn't have a key to unlock that either and it has a bed cover on it. We were told that we would get our gas back that we out into the other truck but we never got that either. Our truck was never detailed or anything. I wrote a review about it on their Facebook page and all I got was a rude person that responded and called me a liar and doesn't believe anything that I said.