Cartera Commerce, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Per the terms and conditionsit states that click history is a factor used to demonstrate that a qualifying purchase was made in the event of a discrepancyOn my Splender account click history, it shows I visited the *** website and shortly thereafter, I received a receipt from *** for the transaction, which I have submitted to Splender for verification.The purchase was made directly from the Splender site through the *** referral linkThe item was then added to the cart and purchasedCookies were even cleared prior to the entire transaction to ensure there would be no issuesDue to the amount of the transaction, I am very concerned *** is refusing to pay Splender commission for the referral clickIt is without a doubt that the transaction was made via SplenderGiven the facts presented, would you please work with *** to rectify? Thank you

Thank you for your email. We have investigated your recent claim for rewards based on a purchase of services from 1&1. The offer specified that the reward was payable for purchases of My Website, *** *** and *** *** products from 1&1. Records indicate that the
purchase was cancelled after rewards posted, and therefore the reward was later reversed. Program terms state that rewards can be removed for returns and cancellations with respect to qualifying purchasesIf you did not cancel your subscription, please send us your 1&account order number and we will work with 1&to have your rewards reinstated ***,Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I will continue rejecting your response since there is no way for us to know what will be denied as mileage to usThe program is not clear and if it can be changing rules it does constitute that the program is reliableEvery time I place a big order I have a problem having the mileage credited as it shouldThere is always a lame excuse from your side to make sure that we don't get the mileage we deserveThe fact is that the rules should be consistent to all participants, and if they don't want to abide to the rules they should leave the programIs not to us, consumers, to figure out what will be accepted or not?
Regards,
*** ***

Dear ***,I appreciate your response, and appreciate that you use the ** *** mall for your purchases to earn miles.Per our emails through the customer care channels HSN has denied the order, which means the commission was not paid to us, therefore we cannot convert the commission into miles for your account.Here are the terms from the *** site in regards to merchants:You should read each mileage offer carefully as Participating Merchants may impose conditions or restrictions different from, or in addition to, those described on the Site or in other promotional materialsMiles are awarded based on the price of goods or services purchased, excluding shipping, applicable taxes and any special handling feesWe are not responsible for setting or maintaining the number of the Miles awarded by any Participating Merchant in connection with a Qualifying Purchase or for the requirements of any Participating Merchant's program or offerEach Participating Merchant has reserved the right to change at any time, and without notice, the number of Miles offered as well as the terms and conditions of any Qualifying PurchaseYour continued use of the Program thereafter will constitute acceptance of such terms and conditionsWe do not represent or warrant that any particular Participating Merchant will participate in the Program at the time you join the Program or at any time thereafterFor the purposes of this Agreement, a purchase is a "Qualifying Purchase" once all conditions in a Participating Merchant's offer with respect to that purchase, including any waiting periods, have been satisfied.I am very sorry, but at this time I cannot add the expected reward to your account.Thank you,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have become conversant in the confusion and problem between Cartera and its vendor-partner I even attempted to work through *** * *** to determine how this error could occur and as I did nothing to prompt "commission" to "another publisher", why commissions were not paid I was referred at every step to Cartera I don't claim to know where the issue is in the tracking application used or how this error occurred I do advance the idea that the customer does not belong in the middle of this dispute.From the customer perspective, I took the required steps, completed my purchase, provided proof of my purchase and, as such, am entitled to the offer as advertised.I would encourage Cartera to take further steps with its vendor partner to determine the cause of the error; challenge the validity and reliability of the system used--all systems have a known rate of failure.Nonetheless, that is not my role as the customer in this transaction I took the steps necessary to qualify for the offer as advertisedCartera is attempting to deprive the customer of an advertised offer by passing on the non-compliance of its vendor-partner's in its commission payment on to the customer That is not an acceptable outcome.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I submitted a request for missing miles at 8:a.mWednesday, May 16, 2018, as requested by the business minutes agoI will await a response from the business, but for Revdex.com's sake the commitment from the business still has not yet been honored.
Regards,
*** ***

Thank you for taking the time to reach out to the Revdex.com.I have looked through our customer service tool that we use to handle cases for our members, and the last correspondence I see from you is Jan. 2017Please double check to see where you are reaching out to, we are happy to help, but cannot
if you do not reach out to the correct customer care.To file a case for this issue please use are contact us form found here: ***This will create a case for the customer care team for follow up, and will create a record of your issue.I can see you accessed *** on the day in question, the order came through as not eligible per the terms and for only $45.77Taxes and shipping do not count towards your rewards/bonus.The terms for ***:Not eligible on grocery (including bakery, produce, deli, and liquor), flowers, baby care items (diapers, wipes, food, and toiletries), household commodities and essentials, pets, electronics, electronic services, computer software, automotive accessories, hardware, toys, sporting goods, fan central, books and magazines, digital entertainment, movies, music, video games and consoles, Apple products, contract mobile and non-contract mobile, imaging and office, *** Pharmacy and OTC, *** Photo (lab and nonlab), *** Optical, *** Café, SweetJOJO, *** Registry Programs (which include Baby, Wedding, and College Registry), and products listed under the "*** Company Store" section of ***.comNot eligible on orders place through third party websites where checkout does not occur on ***.comNot eligible on orders above reasonable quantities, as determined by ***, for any given item including bulk purchases made for the purpose of resale or returnNot eligible on canceled orders, reorders, duplicate tracking, returns, exchanges, adjustments or disputed chargesNot eligible on purchases made with coupon or discount codes that are not found on this siteNot eligible on gift cards, gift certificates or any other similar cash equivalents. Please send a case to the queue and put in the email ATTN: ***I will make sure the order gets posted and if the bonus has been added to accounts, I will add both as a courtesy.Thanks,*** ***Customer Care Manager

Dear Mr**, We did work with *** directlyThe commission will not be paid on this order.This case will be closed. Thanks for your time and patience. ***Splender, Customer Care Manager

Thank you for taking the time to follow up on your orders done through *** *** Please understand that your orders were denied per the program terms and conditions.All orders must be done online while you are logged into your account through the eShopping site When
you click over to the merchant, a click is captured There is no click data for the Magazines.com order, and the *** order clearly shows it was done in a store All click data can be found on your account under store shopping history, we require this, it is the indicator to the merchant that the commission on the order should be paid to this affiliate program and that the reward should be posted to your account We rely on the commission from the merchant Please also understand that all the terms for each merchant are clearly stated on the site as well as the terms of use for our site.Any order with a reward value over $required a receipt and will go to research, this has always been the way We from time to time when posting orders to your account will also ask for a receipt, not all items are eligible for posting After reviewing your account, I do see you are an active shopper and it seems that quite a few of your orders do post as successful transactions, please take the time to make sure you are logged into your account, that you are not shopping through a stores computer, firewalls and security will stop your cookies from capturing the clickPlease also know that affiliate programs customer care is not the same as going to the store, they use different systems to manage commissions, clicks and keep track of what members are owed and how to reward for their purchases I hope you continue to use the site Thanks again for your time and patience ***, Manager, Customer Care*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.I think the best example of Rapid Rewards' negligence is this issue is that they refer to the program as being ***'s, while I clearly mention that I took advantage of the *** offerAt no time have they provided an offer text contrary to mine, which was copied and pasted directly from their website, for ***I hate to be the bearer of bad news, but I still reject this business's comment.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
** *** ***

Thank you again for responding.As previously stated in my last email.Until *** sends us the file back with all the rejected payments from us to them, I cannot verify if the payment has gone through.This process from *** can take up to days.Please send once it comes back, we will reprocess your payment.Thanks for your patience.***Manager, ***Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
***, can you please provide the transaction ID for the payment made to *** to ***@***.com (my profile on record)? I am highly skeptical that it was ever made *** is requesting a transaction ID from you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for taking the time to follow up on the case you have placed through the Rapid Rewards Shopping Site.As I have explained through numerous emails, sending the terms from the merchant as well as the terms from our site.After sending this along to Kohl's for research, the merchant did
not pay the commission on this order.At this time, no points will be added to your account The terms from the site are below Regardless of the discount, the eligibility of your order etc., the terms on the Rapid Rewards Shopping site are very clear.Thanks, ***Manager, Customer CareRapid Rewards ShoppingContributing Company Offers and Payment of ContributionsContributionsAs a result of your participation in the Program you may be eligible to accumulate Rapid Rewards Points - a proprietary reward system that assigns a non-cash value to each eligible member transactionAll contributions will appear on your eligible Rapid Rewards account based on Contributing Company's delivery of eligible reward dataContributing Companies may impose conditions or restrictions different from, or in addition to, those described on the pages of the Program Website or in other promotional materials relating to a specific offerCartera Commerce is not responsible for setting or maintaining the amount of the Contributions offered by any Contributing Company or for requirements of any Contributing Company's offerEach Contributing Company has reserved the right to change at any time, and without notice, the amount or percentage of any Contributions it offers as well as the terms and conditions of any qualifying purchase. You acknowledge that errors in the offer terms or conditions obtained through use of the Program may occur from time to time, whether caused by a Contributing Company or otherwise, and Cartera Commerce or the Contributing Company will use its commercially reasonable efforts to promptly correct any such error, and you agree not to bring any action against us based on or related to such errors. Your continued use of the Program thereafter will constitute acceptance of such terms and conditionsCartera Commerce does not represent or warrant that any particular Contributing Company will participate in the Program at the time you join the Program or at any time thereafterFor the purposes of this Agreement, a purchase is a "Qualifying Purchase" once all conditions in a Contributing Company's offer with respect to that purchase, including any applicable waiting periods, have been satisfiedSome jurisdictions do not allow the exclusion or limitation of liability, so some of the above terms may not apply to you.The Program AccountContributions you accrue as a result of Qualifying Purchases will be posted to your Rapid Rewards Account (the "Program Account")You will display a summary of activity in your Program AccountGenerally, Contributions will be posted to your Account within ninety (90) days of notice to Cartera Commerce from a Contributing Company of your Qualifying PurchaseHowever, we will not be liable for damages resulting from any failure to post Contributions to a Program Account in a timely mannerYou acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that Contributions have been properly postedIf you believe that a Contribution has not been properly posted to your Program Account, then you must inform Cartera Commerce within six (6) months of the qualified transaction for which you are claiming that a Contribution should have been posted and must be able to provide proof of such transaction acceptable to Cartera CommerceCartera Commerce reserves the right, however, to determine, in its sole and absolute discretion, whether a Contribution should have been posted to your Program AccountYou acknowledge that any such determination by Cartera Commerce will be final and binding.No Responsibility for Contributing CompaniesYou agree that Cartera Commerce is not an agent of any Contributing Company and that Contributing Companies operate independently of, and are not under the control of Cartera Commerce, with respect to the Program, offers, transactions or otherwiseAccordingly, we do not represent or warrant, or give any assurances, that any Contributing Company will provide a Contribution for any particular transaction even where such transaction would appear to qualify for such Contribution under either Cartera Commerce or Contributing Company offer terms or statementsWe are not responsible for the failure of any Contributing Company to pay Contributions in accordance with the terms of that Contributing Company's offer termsFurther, your participation in offers or promotions of, or correspondence with, any Contributing Company is solely between you and that Contributing CompanyWe do not assume any liability, obligation or responsibility for any part of any such correspondence, offer or promotion, including without limitation the withdrawal or modification of any such offer or promotionAlso, no Contributing Company assumes any liability, obligation or responsibility for our conduct with respect to the ProgramPurchases from participating Contributing Companies made may not qualify if a separate coupon code or promotion is usedAll offers are subject to the offer conditions as described in the applicable offer description for a Contributing Company.Merchant Rebates (Online Affiliates)In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay Cartera Commerce certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program WebsiteNo Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the Online Affiliate has paid Cartera CommerceFor your convenience, Cartera Commerce may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to Cartera CommerceCartera Commerce reserves the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to Cartera Commerce the associated CommissionCartera Commerce reserves the right to change any offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such change unless such change is due to an error in the applicable offer terms

When Mr*** reached out to us to report his missing rewards for a *** purchase dated 12/12/2014, we sent the order out for research through our aggregator to ***After research, *** analyzed that this order (Order # ***) was not attributed to Mileageplus ShoppingSince Cartera
Commerce never got the commission for this order, we were unable to reward Mr*** on this orderPer our contact at the aggregator who manages this merchant - "This order was tracked to a coupon and deal site." The aggregator has a unique view into tracking orders since they can see exactly where the consumer clicked before completing the purchaseIf they are saying that the order is ineligible for rewards through Mileageplus Shopping, we cannot contest that.Thanks,*** ***

Thank you *** for following up again.I hate to be the bearer of bad news, however, the decision to deny your reward base on the terms and conditions still stands.Here are the terms again for ***: Please note these terms & conditions: Only eligible on new lines of serviceRequires qualifying data plan, premium data aand new 2-year agreement/activationNot eligible on phone upgrades, plan renewals, gift cards, tablets, mobile broad brand cards, accessories, and Prepaid phones/services including ***, ***, *** and *** ** *** **You are credited once the order has been shippedProhibited network use and other restrictions may apply.Please also refer to the terms and conditions for using the Rapid Rewards Shopping in regards to merchants: ContributionsAs a result of your participation in the Program you may be eligible to accumulate Rapid Rewards Points - a proprietary reward system that assigns a non-cash value to each eligible member transactionAll contributions will appear on your eligible Rapid Rewards account based on Contributing Company's delivery of eligible reward dataContributing Companies may impose conditions or restrictions different from, or in addition to, those described on the pages of the Program Website or in other promotional materials relating to a specific offerCartera Commerce is not responsible for setting or maintaining the amount of the Contributions offered by any Contributing Company or for requirements of any Contributing Company's offerEach Contributing Company has reserved the right to change at any time, and without notice, the amount or percentage of any Contributions it offers as well as the terms and conditions of any qualifying purchase. You acknowledge that errors in the offer terms or conditions obtained through use of the Program may occur from time to time, whether caused by a Contributing Company or otherwise, and Cartera Commerce or the Contributing Company will use its commercially reasonable efforts to promptly correct any such error, and you agree not to bring any action against us based on or related to such errors. Your continued use of the Program thereafter will constitute acceptance of such terms and conditionsCartera Commerce does not represent or warrant that any particular Contributing Company will participate in the Program at the time you join the Program or at any time thereafterFor the purposes of this Agreement, a purchase is a "Qualifying Purchase" once all conditions in a Contributing Company's offer with respect to that purchase, including any applicable waiting periods, have been satisfiedSome jurisdictions do not allow the exclusion or limitation of liability, so some of the above terms may not apply to you.As I had stated previously in my last couple of emails to you, via the Revdex.com and through the proper customer care channel, I did post points for your trouble.I am sorry this is not satisfactory to you Thank you again for your time and feedback.***

Hi ***,Thank you again for your feedback and for all the information regarding your *** *** order.Per our emails via the customer care channels we have informed you that that the order was denied due to the commission being paid to another publisher.As I have explained to you if the the
commission is not paid to us, then we cannot convert the miles to your account.The receipt you have sent us indicates that the sale was not fulfilled by *** *** but by *** Mall, which is not a merchant on our site Furthermore once you click to the merchant site while shopping on the online mall, you are on the merchant site to make your purchase.As per my last email to you in regards to merchants and the terms we have set forth on the *** *** site:11. No Responsibility for Participating MerchantsYou agree that we are not agents of any Participating Merchant and that Participating Merchants operate independently of, and are not under our control with respect to the Program or otherwiseAccordingly, we do not represent or warrant, or give any assurances, that any Participating Merchant will provide Miles for any particular transaction even where such transaction would appear to qualify for such a mileage award under Participating Merchant statementsFurther, your participation in offers or promotions of, or correspondence with, any Participating Merchant is solely between you and that Participating MerchantWe do not assume any liability, obligation or responsibility for any part of any such correspondence, offer or promotion, including without limitation the withdrawal or modification of any such offer or promotionAlso, no Participating Merchant assumes any liability, obligation or responsibility for our conduct with respect to the Program.I work for a company called Cartera, and we manage the online mall for ** As I stated in the last email I sent along to you, we cannot award the miles for this purchase *** ***s did not pay the commission to my company for us to convert into miles for your account.Again, I am sorry.***

Thank you again for following up and sending the screen shots.I appreciate the screen shots, that is very helpful.Again, as I had indicated we did not receive any recent cases from you, so it makes us wonder if there is an issue with our form.If you do not mind trying again to use the form, so we can confirm that would be great, once I get the case I can track the adjustments I make.My direct email and phone number are:*** ***If you would not mind just sending me a direct email as well with the information you are sending that would be helpful.Again, I am sorry, this is not something we would ignore, follow up happens in business days after the case is generated.Thanks, *** ***Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The agents from mileage plus shopping did follow up, however indicated that the miles will post in a few weeks (see below), instead of 5-days that was mentioned in the response. Dear *** **,I am following up on your below email:"Hi ***, Thanks for the updatesI have checked my account today, and have NOT yet see the miles applied to itMay I ask usually how long does it take? Thanks." Thank you for your response and I apologize for the inconveniences caused. I am glad to tell you that the transaction is in the final stages of the process of posting. Please allow a few more weeks for these miles to completely postI will follow up with you when the process is done. Your patience and continued patronage are very appreciated.**In order to answer your questions in a timely manner, please reply to this email with any further questions or additional information relating to this inquiry.Regards,***MileagePlus Shopping Customer Care
Regards,
*** **