Cartera Commerce, Inc.

Dear [redacted],
You have filed a case with Cartera Commerce, who runs the Skymiles Shopping Mall for Delta Airlines.
FTD is a direct merchant with Delta Airlines and the miles you are seeking will come directly from Delta/FTD and will post directly to your airline account.
FTD is not a merchant...

on the Skymiles Shopping mall, however we do advertise on behalf of FTD/Delta but the terms are on the site and clearly state you will not see miles earned from FTD in your Skymiles Shopping account:
Please note these terms & conditions: Please allow 6-8 weeks for posting of miles to your SkyMiles account.  These purchases will post directly to your SkyMiles account, and will not appear as a SkyMiles Shopping purchase in your SkyMiles account.  For question on miles earned from this offer, please contact FTD at [redacted] or [email protected].
Please email or call FTD or Delta directly for resolution of your missing miles.
Thanks,
[redacted]

Thank you for your patience regarding this  matter.  I have reviewed your case and do see that you have sent all the proper documentation.I understand that you have reached out to the merchant and they have indicated that we need to send it along to get it resolved.  We have actually...

already done that and the resolution from the merchant was a denial.I do have all the information I need so I am going to reach out again to see if I can get more information and hopefully a favorable resolution.  No guarantees.  Please keep in mind that if we do not receive the commission for this order, we cannot pass back the reward.  It is clear in our terms and conditions.  I will take the case and respond there once I hear back. I also understand your frustration in regards to wait time, but the terms for this merchant are clear.  You must pay for and keep your service for 45 days before they will research, once we send it along it can take up to 8 weeks to resolve.  When we receive the commission and post it to your account, we then send it along to SWA.  This whole process without any hiccups can take 4 weeks.Please let me know if you have any other questions.I will follow up as soon as I hear back.Thanks,[redacted]

Thank you again for your follow up in regards to your [redacted] order.As you know per my emails to you via our Customer Care, we did not receive the commission on this order for us to post the reward to your account.Per the terms and conditions from the R[redacted] site:  Merchant Rebates (Online Affiliates). In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay Cartera Commerce certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program Website. No Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the Online Affiliate has paid Cartera Commerce. For your convenience, Cartera Commerce may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to Cartera Commerce. Cartera Commerce reserves the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to Cartera Commerce the associated Commission. Cartera Commerce reserves the right to change any offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such change unless such change is due to an error in the applicable offer terms.I reached out again on your behalf to [redacted] and they did follow up again indicating that your order was not done through and affiliate channel.  They do not have to tell us who the channel was that the order was done through, they just have to tell us it was not our affiliate channel.  Due to the order not being done thrrouth the R[redacted], we cannot add the expected Reward.Please let me know if there are any other questions or concerns.I have followed up with you on the open case in our Customer Care Department and have followed up directly with Customer Care at SWA regarding your issue.Thanks,[redacted]

Hello [redacted],Thanks for your email.Your case was never escalated to my attention, nor did I get your voice mail messages.  I do check the voice mail.  I am sorry for the delay.  I have attached all of your transactions for June, July, August and September.  Please keep in mind...

that the order has to post to the account, some merchants do not  post immediately, and you have a lot of returns on your account.  This is the redemption schedule:January, February and through the last day of March get paid in mid MayApril, May and through the last day of June get paid mid AugustJuly, August and through the last day of September get paid mid NovemberOctober, November, December get paid mid FebruaryAgain, it is the posting to the account date, not when the transaction is completed.  We have to wait till the merchant approves the transaction and we receive the commission.  The commission is essential, once we receive the commission, we post the reward.Commission is taken away when items are returned, exchanged etc. and the order is altered from the original order done online.  We lose the commission, the member loses the reward.  I have taken your case through the customer care, and am happy to help investigate further.  Thanks,[redacted]Manager, Lucky Rewards Customer Care

The merchant has falsely claimed that a contract was in place. There exists no record of such agreement. The burden falls about the business to demonstrate that the terms and conditions were correctly posted. Until such time as the business provides reasonable documentation that those conditions existed, I will not accept the response. The business is continuing to act in a deceptive matter and is continuing to put forth false information. Regards,
[redacted]

The following is in regards to your response:I have adhered to the terms and conditions. However, this does not address the point at hand. The terms and conditions that you reference as to the reason why miles were not awarded were not published on your website at time of purchase (OEM eligibility). Unless you can provide clear documentation that such terms were present on the website and I did agree to them, then you have retroactively applied terms and conditions. Retroactively applied terms and conditions are considered invalid unless expressly agreed to by both parties at the later date. This has not occurred.

Dear Revdex.com:
I appreciate [redacted] thorough explanation in reference to complaint #[redacted].  I am wondering if the date parameters in the LuckyRewards balance calculation could be off by one month.While I can reconcile to the amount shown under "Pending Cash Back" on the LuckyRewards website, this amount does not appear to include transactions from the month of July.  On the other hand, it does appear to include transactions from the month of October, which would not be reimbursed until mid-February according to [redacted] explanation.  Is it possible that the balance was reset to zero when the mid-August payout was processed?I would like to take [redacted] up on her offer to investigate further.
Thank you for your help, [redacted]

Thank you for taking the time to follow up on your case through the Revdex.com.Per the email I had sent you through the customer care channel your orders were denied per the terms and conditions of the merchant.The terms are clearly stated for this merchant when you click to the merchant, here they are...

again:  Not eligible on purchases made with coupon or discount codes that are not found on this site. Eligible only on compatible ink print cartridge purchases. Not eligible on OEM items (Original Equipment Manufacturer), printers, printer paper, gift cards, gift certificates or any other similar cash equivalentsPlease know, not all items on the merchant website after you click to the merchant website are eligible for reward.  Please also note the terms and conditions from the use of the MileagePlan Shopping for [redacted]:11. No Responsibility for Participating Merchants.You agree that we are not agents of any Participating Merchant and that Participating Merchants operate independently of, and are not under our control with respect to the Program or otherwise. Accordingly, we do not represent or warrant, or give any assurances, that any Participating Merchant will provide Miles for any particular transaction even where such transaction would appear to qualify for Miles under Participating Merchant's statements. Further, your participation in offers or promotions of, or correspondence with, any Participating Merchant is solely between you and that Participating Merchant. We do not assume any liability, obligation or responsibility for any part of any such correspondence, offer or promotion, including without limitation the withdrawal or modification of any such offer or promotion. Also, no Participating Merchant assumes any liability, obligation or responsibility for our conduct with respect to the Program.12. Merchant Rewards (Online Affiliates)Online. In the case of certain online Participating Merchants ("Online Affiliates"), the Online Affiliates have agreed to pay us certain affiliate or referral fees when Mileage Plan™ Shopping Members purchase goods or services from such Online Affiliates through the Site.We reserve the right to change an offer with respect to the amount of the Miles associated with any Online Affiliate at any time, but no such change will affect any Miles earned prior to such change. Purchases from participating Online If we do not receive the commission for the order, in this case, due to the ineligibility, we cannot add the expected reward.  Thanks again for your patience,LeeannMileagePlanCustomer Care Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Per [redacted]:"Dear [redacted],Hi! My name is [redacted] from [redacted] Product and Site Support. I apologize if the previous response wasn't able to address your concern about the payment from [redacted].I assure you that your account is set up to receive payments. I have found out that the last payment you received from [redacted] is $39.10 USD last January 28. I suggest to contact [redacted] and ask information on how they send the payment, like the Transaction ID or the email address they used to send it so we can check the payment."
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. My point is that [redacted] advertises on your website. When I click their link I am taken to their website where I made my purchase. At no time was I notified that I was being redirected to another company. [redacted] is running a scam and you are allowing that scam to continue. When I go to "paperclip mall" to try and look up my order it takes me back to the [redacted] site. They are one in the same. And I believe these other sites by [redacted] is just a scam so that they can receive free visibility on your website and then refuse to pay you commission. I question whether or not Cartera is a reputable company when they allow these scams to take place on their site. I find it hard to believe that there is absolutely no accountability by either Cartera or [redacted]. I would think that Cartera would want to be paid their commission. Very underhanded practice by both Cartera and [redacted]. Although I have no idea what Cartera gains by doing business w/[redacted]. ....................unbeatable gets free advertising, Cartera gets nothing and the buyer gets screwed.I think you should ban [redacted] from your website.
Regards,
[redacted]

Hello,Please note that your HSN Order # [redacted] has been denied for [redacted] miles by the merchant. We can only reward you with miles if the merchant deems the order eligible and pays us a commission on that eligible order. We convert that commission into miles and post it to your shopping...

account. Unfortunately since the merchant has deemed this order as ineligible, we are unable to reward you with miles for this order. We do appreciate your continued patronage!Sincerely[redacted]Senior Customer Care RepresentativeCartera Commerce

Dear [redacted],Thank you again for your follow up in regards to your [redacted] order. Per my email through our customer care channel, the order was denied due to the commission not being paid to Cartera. Please keep in mind that in order for us to pass back the reward, we must receive...

the commission for the order.Please see the terms and conditions from the [redacted] Shopping Site:Acceptance of TermsBy accessing or using the Site, you agree to be bound by the terms of this Agreement. We encourage you to review this Agreement periodically for any updates or changes. If you do not accept the terms of this Policy, please do not use this Site.PrivacyYou agree that you have read and understand the terms of the Site's Privacy Policy, which is incorporated herein. This policy governs the collection, use and sharing of personal and non-personal information from you when using the Site.Risk of Using the Site and the InternetYou assume total responsibility and risk for your use of the Site and the Internet. You acknowledge and agree that any uploads or transmission you make to, from or through the Site may be intercepted and used by an unauthorized third party and that all of the risk associated with these activities is solely yours.We did send this purchase along to the merchant for approval, the merchant denied the order, the merchant indicated that the commission was not paid to Cartera.  Per the last email to to you, via the customer care channel, I had explained how this could happen.  At this time, the expected reward will not be added to your account.Please also keep in mind, when shopping through an affiliate program such as this, merchants only pay on the subtotal, this does not include shipping/fees  or taxes.  Thanks,[redacted]Manager, [redacted]Cartera Commerce

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
At this time the matter is still not resolved.  We have done everything correctly.  There has still been no comment about checking the Rapid Rewards shopping link for possible hacking by a third party.  There is nothing on our end that caused the issue.  We will wait on the response back to see if our miles have been posted.
Regards,
[redacted]

Thank you again for your follow up.  In my previous response, I had explained for the [redacted] order  your receipt was not very clear to the reps working the case, therefore they did send it along to research.  The generic response that merchants use is commission was paid to another party, I did apologize for the confusion and did clarify for you that the items were ineligible.  I also sent the terms along.  We send our orders for research through an online tool for approval that merchants use when they offer rewards on affiliate programs such as ** Shopping.  They use an aggregator, which is the middle man that handles all their offers on all the sites you see [redacted] offering reward.  They do not have to tell us who the commission was paid out to, they just have to tell us it was not to us. We are not holding commissions on large orders, if we do not receive the commission, we do not pass the reward onto the member.  It is very clear in our terms and conditions for use of t he site: In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay us certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program website. No Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the associated affiliate has been paid by such Online Affiliate to us. For your convenience, we may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to us. We reserve the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to us the associated Contributions. We reserve the right to change its offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such change. Purchases from participating Online Affiliates made may not qualify if a separate coupon code or promotion is used. All offers are subject to the offer conditions as described in the Contributing Company's offer descriptionCartera has done extensive research and we still do research on how our sites work in many scenarios.We have discovered there are many ways the cookie/click can be compromised when shopping and we try to educate our members.Thanks,[redacted]?

Please note that your [redacted] Order # [redacted] was sent to research with the merchant on 02/01/2016. The merchant research process usually take about 4-6 weeks. We have expedited the pending order today hoping for a resolution soon. My agent has emailed you as well with that information. If the...

merchant does not resolve the order by 04/01/2016, we will go ahead and credit it to your Aadvantage e-Shopping account.Thank You[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
That's the problem there. Why this order is not eligible for the mileage since it followed all guidelines? Which means to me that the program is not reliable. The mileage can be denied without any further explanation, or reasons. 
Regards,
[redacted]

Dear [redacted],Per my last email through our customer care channel:It is important to note again that Cartera *only* receives its commission payment when a participating merchant makes payment on a qualifying transaction. *It is in Cartera’s interest to ensure that legitimate qualifying transactions post, both to promote goodwill and future shopping by you and to allow Cartera to receive its commission payment.*We did send this order to research with the merchant, they denied the order as being credited to another publisher.Again, at this time, we cannot add the expected reward to your account.Thanks,
[redacted]

Thank you for your patience.  Our payment schedule is set automatically on our site every 30 days, it is an estimated date.  We manually run the payment to make sure there are no errors or hiccups in the process for our members.  Yesterday was a holiday at our company and the process...

was delayed by one day.  We are working on payments today and your payment will be processed today.We are sorry for the confusion and inconvenience.  Please understand, we are still a new site and working on making things work the best we can.  We appreciate members like you and appreciate the feedback.  Please know, we answer all emails as quickly as we can, our terms and conditions and FAQ's are guidelines to help you understand the program better.  Always reach out to us through the customer care online form and we will help  you as best and as quickly as we can.   Sometimes research is required.Again, we appreciate your loyalty, and your patience![redacted], Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  This is exactly the response I expected to get from these total incompetents.  Regarding the Magazines.com order, it shows on my history that I did visit the site and placed the order.  I will now cancel the order and inform Magazines.com that the reason is because Cartera failed again to uphold their part of the bargain.  Also, regarding the [redacted] order which they state was "clearly done in store," that is absolutely a lie and I sent Cartera the internet order and I also still have the proof that it was done online.  A quick call to [redacted] would have confirmed that it was indeed an internet order.  So the Cartera rep that responded to this complaint is either a total incompetent or a liar.  I do not appreciate being called a liar especially when I have the proof and provided that to Cartera.  There is no other way around it.  I will also be filing a formal complaint with [redacted].  Another thing that Cartera failed to mention is that I placed 6, yes 6 orders in January from [redacted] May that I also had to go through the process of forwarding each online transaction to Cartera to get the miles posted in April.  Their error again although they did finally discover it was their fault and eventually credited my AA account in April.  They put me through a lot of work to provide the information because their system fails so often. This is par for the course in dealing with this unprofessional company.   In no way am I accepting their  lame and incorrect excuse for denial.  Possibly they should look at the amount of complaints they have against them and figure out that something is drastically wrong.    Regards,
[redacted]

Thank you for your email.Per my last email to you through our customer care process.I had indicated that we advertise offers on behalf of our merchants.Unfortunately, we are unable to assist you with this matter, once you click over to the merchant and make a transaction on the merchant site, and...

have issues with the transaction, it is up to the merchant to rectify.  We only get the transaction details from the merchant once you made the eligible purchase, the is no way for us to refund your money, we do not handle any funds.  Please contact the merchant directly for assistance.Mileageplus is managed by Cartera, we handle transactions from the merchant, post the reward and send the reward along to United for posting to your airline account.For any issues with the pricing, discounts, charges etc, those are handled directly with the merchant.  You pay directly to the merchant, not MileagePlus Shopping.Thanks,[redacted]