Dear ***,Per my last email through our customer care channel:It is important to note again that Cartera *only [redacted] receives its commission payment when a participating merchant makes payment on a qualifying transaction*It is in Cartera’s interest to ensure that legitimate qualifying transactions post, both to promote goodwill and future shopping by you and to allow Cartera to receive its commission payment.*We did send this order to research with the merchant, they denied the order as being credited to another publisher.Again, at this time, we cannot add the expected reward to your account.Thanks, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We clicked through [redacted] There must be a problem with your link It is unacceptable that you advertise the promotion but will not honor the points even when the customer has clicked through your link This is a bait and switch Very disappointing customer service Regards, [redacted]
Thank you for your patience regarding this matter I have reviewed your case and do see that you have sent all the proper documentation.I understand that you have reached out to the merchant and they have indicated that we need to send it along to get it resolved We have actually already done that and the resolution from the merchant was a denial.I do have all the information I need so I am going to reach out again to see if I can get more information and hopefully a favorable resolution No guarantees Please keep in mind that if we do not receive the commission for this order, we cannot pass back the reward It is clear in our terms and conditions I will take the case and respond there once I hear backI also understand your frustration in regards to wait time, but the terms for this merchant are clear You must pay for and keep your service for days before they will research, once we send it along it can take up to weeks to resolve When we receive the commission and post it to your account, we then send it along to SWA This whole process without any hiccups can take weeks.Please let me know if you have any other questions.I will follow up as soon as I hear back.Thanks, [redacted] ***
Thank you again for your follow up In my previous response, I had explained for the [redacted] order your receipt was not very clear to the reps working the case, therefore they did send it along to research The generic response that merchants use is commission was paid to another party, I did apologize for the confusion and did clarify for you that the items were ineligible I also sent the terms along We send our orders for research through an online tool for approval that merchants use when they offer rewards on affiliate programs such as [redacted] Shopping They use an aggregator, which is the middle man that handles all their offers on all the sites you see [redacted] offering reward They do not have to tell us who the commission was paid out to, they just have to tell us it was not to usWe are not holding commissions on large orders, if we do not receive the commission, we do not pass the reward onto the member It is very clear in our terms and conditions for use of t he site: In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay us certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program websiteNo Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the associated affiliate has been paid by such Online Affiliate to usFor your convenience, we may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to usWe reserve the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to us the associated ContributionsWe reserve the right to change its offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such changePurchases from participating Online Affiliates made may not qualify if a separate coupon code or promotion is usedAll offers are subject to the offer conditions as described in the Contributing Company's offer descriptionCartera has done extensive research and we still do research on how our sites work in many scenarios.We have discovered there are many ways the cookie/click can be compromised when shopping and we try to educate our members.Thanks, [redacted] ?
Please open an inquiry with us by emailing your [redacted] number and the order details (Order date, Order Amount, Order Number and Merchant Name) at [email protected] have no open inquiry against your [redacted] number.Thank You, [redacted] Cartera Commerce
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI truly understand all of this, the issue I have is none of this took place as stated and no one as given me any factual information or documented proof otherwise to prove what you are statingSo why would I believe you? You refuse to talk to customers via telephone, you use phony names, you wont use anything else but e-mail to correspond and you won't give me any contacts or documentation from [redacted] that you state made this decisionYet, when I contact [redacted] customer service they say everything was done properlyUnless you can prove what your saying - which you have not, you should pay me the 6,miles agreed upon from the original transactionIf I do not get these miles I have started to work with the [redacted] office in Massachusetts to do an investigation on you and your unethical business practicesThat will be the next step of this complaint Regards, [redacted]
Thank you for your email.Please understand that your payment is set to [redacted] Once it is verified and sent to [redacted] it has gone to them and they are a third party vendor.Please make sure you have the correct email address on the account at [redacted] that you do under the profile piece of your [redacted] account Please call or check [redacted] 's website to see why the funds did not post.If the funds do not post successfully, it can take up to days for them to be returned back to [redacted] Once they come back, they will be processed in the next payment run We cannot re-process the funds until we get confirmation from [redacted] that the funds never posted to your [redacted] account.We cannot verify your [redacted] account or why the funds did not post their, that is your responsibility.Please make sure your [redacted] and your [redacted] accounts are setup correctly to receive fundsThank you, [redacted] Manager, Customer Care [redacted]
Thank you for your patience Our payment schedule is set automatically on our site every days, it is an estimated date We manually run the payment to make sure there are no errors or hiccups in the process for our members Yesterday was a holiday at our company and the process was delayed by one day We are working on payments today and your payment will be processed today.We are sorry for the confusion and inconvenience Please understand, we are still a new site and working on making things work the best we can We appreciate members like you and appreciate the feedback Please know, we answer all emails as quickly as we can, our terms and conditions and FAQ's are guidelines to help you understand the program better Always reach out to us through the customer care online form and we will help you as best and as quickly as we can Sometimes research is required.Again, we appreciate your loyalty, and your patience! [redacted] , Manager, Customer Care
Thank you again for your response.I am not sure what else I can sayUntil [redacted] sends us a file back letting us know why the payment was blocked, we cannot reissue the payment.Are you sure you accepted the payment from us[redacted] will not speak to us about another members account, that is not something they do Please understand that we have to make sure the funds come back, we have no way of confirming you did not receive them, we do not have access to your [redacted] account [redacted] has to share the information that the funds were actually received and taken from our account by the member.The process does take up to days, this is [redacted] , not [redacted] If you want your payment much quicker, I would advise you change it to check Please follow up on the case in our queue for [redacted] if you need anything else.Thanks, [redacted] Manager, [redacted] , Customer Care
Dear Mr**,Thank you for the email, at this time we cannot add the expected reward to your account I have taken the time to research your case, and do see we have sent your order to [redacted] for research They have indicated that your order did not track back to Splender and the commission for the order was not paid to Splender We rely on this commission to add reward to your account.Please see the terms for use of our site: In addition, purchases for which a Participating Store fails to make payment of the fees or commissions payable to us (“Commissions”), including without limitation due to the bankruptcy or insolvency of such Participating Store, may not be deemed to be a Qualifying Purchase for purposes of this Agreement, and contributions previously awarded may be reversed in such case If you are in doubt about whether or not you are in a valid session for a Qualifying Purchase, you should reenter the Program website and then click on the Participating Store that you wish to shop at, and then complete your transaction Note that third party retailers or other stores that you may shop at by linking from (a) a Participating Store’s website, or (b) search results using either the [redacted] or [redacted] search box on the Program site, are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account You acknowledge that any such determination by us will be final and binding.are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account You acknowledge that any such determination by us will be final and binding.Thank you, [redacted] ***Manager, Customer Care, Splender
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below At this time the matter is still not resolved We have done everything correctly There has still been no comment about checking the Rapid Rewards shopping link for possible hacking by a third party There is nothing on our end that caused the issue We will wait on the response back to see if our miles have been posted Regards, [redacted]
Please note that your [redacted] Order # [redacted] was sent to research with the merchant on 02/01/The merchant research process usually take about 4-weeksWe have expedited the pending order today hoping for a resolution soonMy agent has emailed you as well with that informationIf the merchant does not resolve the order by 04/01/2016, we will go ahead and credit it to your Aadvantage e-Shopping account.Thank You [redacted]
The merchant has falsely claimed that a contract was in placeThere exists no record of such agreementThe burden falls about the business to demonstrate that the terms and conditions were correctly postedUntil such time as the business provides reasonable documentation that those conditions existed, I will not accept the responseThe business is continuing to act in a deceptive matter and is continuing to put forth informationRegards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Per [redacted] :"Dear [redacted] ,Hi! My name is [redacted] from [redacted] Product and Site SupportI apologize if the previous response wasn't able to address your concern about the payment from [redacted] .I assure you that your account is set up to receive paymentsI have found out that the last payment you received from [redacted] is $USD last January I suggest to contact [redacted] and ask information on how they send the payment, like the Transaction ID or the email address they used to send it so we can check the payment." Regards, [redacted]
Hello ***,Thanks for your email.Your case was never escalated to my attention, nor did I get your voice mail messages I do check the voice mail I am sorry for the delay I have attached all of your transactions for June, July, August and September Please keep in mind that the order has to post to the account, some merchants do not post immediately, and you have a lot of returns on your account This is the redemption schedule:January, February and through the last day of March get paid in mid MayApril, May and through the last day of June get paid mid AugustJuly, August and through the last day of September get paid mid NovemberOctober, November, December get paid mid FebruaryAgain, it is the posting to the account date, not when the transaction is completed We have to wait till the merchant approves the transaction and we receive the commission The commission is essential, once we receive the commission, we post the reward.Commission is taken away when items are returned, exchanged etcand the order is altered from the original order done online We lose the commission, the member loses the reward I have taken your case through the customer care, and am happy to help investigate further Thanks, [redacted] Manager, Lucky Rewards Customer Care
Thank you for taking the time to follow up through the Revdex.com regarding your two cases through [redacted] Shopping I manage customer care for [redacted] Shopping and have reviewed both of your cases.In regards to your [redacted] your receipt indicates that it is an [redacted] product which is not eligible to earn reward per the terms and conditions of the merchant, which are clearly stated on the site when choosing a merchant to shop with Here are the terms: Not eligible on purchases made with coupon or discount codes that are not found on this siteEligible only on compatible ink print cartridges, Laser Toner, and [redacted] purchasesNot eligible on [redacted] items (Original Equipment Manufacturer), printers, or printer paperWe did send it to research, the receipt was not very clear and the rep could not tell for sure if it was ineligible or not, I am sorry for the miscommunication.In regards to [redacted] ***, again, we did send the order to research, and the merchant denied the order, they did come back to us saying the orders commission was not paid to us, and they do not have to tell us who they commission was paid out to If you used a coupon or discount that was not offered on the [redacted] Shopping site, or used another reward program, even comparison shopping can sometimes hinder your order from processing correctly and your reward not posting.When having more than one browser open, to browse or shop on other sites can cause the cookie or click needed for tracking to be lost Ultimately, if we do not receive the commission, we cannot add the rewardIt is all clearly stated in our terms and conditions.Please let me know if you have any other questions or concerns Per the emails through the [redacted] customer care channels at this time I cannot add the expected reward.Thanks, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I canceled the order with Magazines.com and explained to them why I was canceling So that means no commission for Cartera There are consequences for total incompetence Remember, first you said I didn't even click though Wrong and now you're coming up with another excuse Regarding [redacted] again, I sent you the receipt which is an internet order [redacted] does not send emails confirming orders that are made in the store They also have different order number sequences for online and in store purchases Again, had your company taken the minutes it took me, you could have easily confirmed this by calling [redacted] number They still have the information and it's been way beyond days So another lie from Cartera and you You people are incompetent and shouldn't be doing any type of commerce The [redacted] May explanation is so bogus that it even amazed me Rather than admit you were wrong, you came up with yet more excuses upon excuse This has been typical since my dealings with you I am now awaiting a response to my complaint with [redacted] Hopefully they will take some action and fire you people from doing their portal Now, care to lie to me some more or just continue to make excuses and then correct them? I sure don't know how the Revdex.com gives you an A+ considering the amount of complaints and customer reviews Regards, [redacted]
The order ( [redacted] Order # [redacted] ) was credited to the member account on 03/The member should see it posted to their MileagePlus Shopping account by early next weekAfter it is posted to the MileagePlus Shopping account, it takes a few weeks for the miles to transfer to their airline account.Thank You [redacted] Manager, Customer Care
Dear ***,Thank you again for your follow up in regards to your [redacted] orderPer my email through our customer care channel, the order was denied due to the commission not being paid to CarteraPlease keep in mind that in order for us to pass back the reward, we must receive the commission for the order.Please see the terms and conditions from the [redacted] Shopping Site:Acceptance of TermsBy accessing or using the Site, you agree to be bound by the terms of this AgreementWe encourage you to review this Agreement periodically for any updates or changesIf you do not accept the terms of this Policy, please do not use this Site.PrivacyYou agree that you have read and understand the terms of the Site's Privacy Policy, which is incorporated hereinThis policy governs the collection, use and sharing of personal and non-personal information from you when using the Site.Risk of Using the Site and the InternetYou assume total responsibility and risk for your use of the Site and the InternetYou acknowledge and agree that any uploads or transmission you make to, from or through the Site may be intercepted and used by an unauthorized third party and that all of the risk associated with these activities is solely yours.We did send this purchase along to the merchant for approval, the merchant denied the order, the merchant indicated that the commission was not paid to Cartera Per the last email to to you, via the customer care channel, I had explained how this could happen At this time, the expected reward will not be added to your account.Please also keep in mind, when shopping through an affiliate program such as this, merchants only pay on the subtotal, this does not include shipping/fees or taxes Thanks, [redacted] Manager, [redacted] Cartera Commerce
Dear ***,Per my last email through our customer care channel:It is important to note again that Cartera *only [redacted] receives its commission payment when a participating merchant makes payment on a qualifying transaction*It is in Cartera’s interest to ensure that legitimate qualifying transactions post, both to promote goodwill and future shopping by you and to allow Cartera to receive its commission payment.*We did send this order to research with the merchant, they denied the order as being credited to another publisher.Again, at this time, we cannot add the expected reward to your account.Thanks, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We clicked through [redacted] There must be a problem with your link It is unacceptable that you advertise the promotion but will not honor the points even when the customer has clicked through your link This is a bait and switch Very disappointing customer service Regards, [redacted]
Thank you for your patience regarding this matter I have reviewed your case and do see that you have sent all the proper documentation.I understand that you have reached out to the merchant and they have indicated that we need to send it along to get it resolved We have actually already done that and the resolution from the merchant was a denial.I do have all the information I need so I am going to reach out again to see if I can get more information and hopefully a favorable resolution No guarantees Please keep in mind that if we do not receive the commission for this order, we cannot pass back the reward It is clear in our terms and conditions I will take the case and respond there once I hear backI also understand your frustration in regards to wait time, but the terms for this merchant are clear You must pay for and keep your service for days before they will research, once we send it along it can take up to weeks to resolve When we receive the commission and post it to your account, we then send it along to SWA This whole process without any hiccups can take weeks.Please let me know if you have any other questions.I will follow up as soon as I hear back.Thanks, [redacted] ***
Thank you again for your follow up In my previous response, I had explained for the [redacted] order your receipt was not very clear to the reps working the case, therefore they did send it along to research The generic response that merchants use is commission was paid to another party, I did apologize for the confusion and did clarify for you that the items were ineligible I also sent the terms along We send our orders for research through an online tool for approval that merchants use when they offer rewards on affiliate programs such as [redacted] Shopping They use an aggregator, which is the middle man that handles all their offers on all the sites you see [redacted] offering reward They do not have to tell us who the commission was paid out to, they just have to tell us it was not to usWe are not holding commissions on large orders, if we do not receive the commission, we do not pass the reward onto the member It is very clear in our terms and conditions for use of t he site: In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay us certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program websiteNo Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the associated affiliate has been paid by such Online Affiliate to usFor your convenience, we may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to usWe reserve the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to us the associated ContributionsWe reserve the right to change its offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such changePurchases from participating Online Affiliates made may not qualify if a separate coupon code or promotion is usedAll offers are subject to the offer conditions as described in the Contributing Company's offer descriptionCartera has done extensive research and we still do research on how our sites work in many scenarios.We have discovered there are many ways the cookie/click can be compromised when shopping and we try to educate our members.Thanks, [redacted] ?
Please open an inquiry with us by emailing your [redacted] number and the order details (Order date, Order Amount, Order Number and Merchant Name) at [email protected] have no open inquiry against your [redacted] number.Thank You, [redacted] Cartera Commerce
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI truly understand all of this, the issue I have is none of this took place as stated and no one as given me any factual information or documented proof otherwise to prove what you are statingSo why would I believe you? You refuse to talk to customers via telephone, you use phony names, you wont use anything else but e-mail to correspond and you won't give me any contacts or documentation from [redacted] that you state made this decisionYet, when I contact [redacted] customer service they say everything was done properlyUnless you can prove what your saying - which you have not, you should pay me the 6,miles agreed upon from the original transactionIf I do not get these miles I have started to work with the [redacted] office in Massachusetts to do an investigation on you and your unethical business practicesThat will be the next step of this complaint Regards, [redacted]
Thank you for your email.Please understand that your payment is set to [redacted] Once it is verified and sent to [redacted] it has gone to them and they are a third party vendor.Please make sure you have the correct email address on the account at [redacted] that you do under the profile piece of your [redacted] account Please call or check [redacted] 's website to see why the funds did not post.If the funds do not post successfully, it can take up to days for them to be returned back to [redacted] Once they come back, they will be processed in the next payment run We cannot re-process the funds until we get confirmation from [redacted] that the funds never posted to your [redacted] account.We cannot verify your [redacted] account or why the funds did not post their, that is your responsibility.Please make sure your [redacted] and your [redacted] accounts are setup correctly to receive fundsThank you, [redacted] Manager, Customer Care [redacted]
Thank you for your patience Our payment schedule is set automatically on our site every days, it is an estimated date We manually run the payment to make sure there are no errors or hiccups in the process for our members Yesterday was a holiday at our company and the process was delayed by one day We are working on payments today and your payment will be processed today.We are sorry for the confusion and inconvenience Please understand, we are still a new site and working on making things work the best we can We appreciate members like you and appreciate the feedback Please know, we answer all emails as quickly as we can, our terms and conditions and FAQ's are guidelines to help you understand the program better Always reach out to us through the customer care online form and we will help you as best and as quickly as we can Sometimes research is required.Again, we appreciate your loyalty, and your patience! [redacted] , Manager, Customer Care
Thank you again for your response.I am not sure what else I can sayUntil [redacted] sends us a file back letting us know why the payment was blocked, we cannot reissue the payment.Are you sure you accepted the payment from us[redacted] will not speak to us about another members account, that is not something they do Please understand that we have to make sure the funds come back, we have no way of confirming you did not receive them, we do not have access to your [redacted] account [redacted] has to share the information that the funds were actually received and taken from our account by the member.The process does take up to days, this is [redacted] , not [redacted] If you want your payment much quicker, I would advise you change it to check Please follow up on the case in our queue for [redacted] if you need anything else.Thanks, [redacted] Manager, [redacted] , Customer Care
Dear Mr**,Thank you for the email, at this time we cannot add the expected reward to your account I have taken the time to research your case, and do see we have sent your order to [redacted] for research They have indicated that your order did not track back to Splender and the commission for the order was not paid to Splender We rely on this commission to add reward to your account.Please see the terms for use of our site: In addition, purchases for which a Participating Store fails to make payment of the fees or commissions payable to us (“Commissions”), including without limitation due to the bankruptcy or insolvency of such Participating Store, may not be deemed to be a Qualifying Purchase for purposes of this Agreement, and contributions previously awarded may be reversed in such case If you are in doubt about whether or not you are in a valid session for a Qualifying Purchase, you should reenter the Program website and then click on the Participating Store that you wish to shop at, and then complete your transaction Note that third party retailers or other stores that you may shop at by linking from (a) a Participating Store’s website, or (b) search results using either the [redacted] or [redacted] search box on the Program site, are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account You acknowledge that any such determination by us will be final and binding.are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account You acknowledge that any such determination by us will be final and binding.Thank you, [redacted] ***Manager, Customer Care, Splender
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below At this time the matter is still not resolved We have done everything correctly There has still been no comment about checking the Rapid Rewards shopping link for possible hacking by a third party There is nothing on our end that caused the issue We will wait on the response back to see if our miles have been posted Regards, [redacted]
Please note that your [redacted] Order # [redacted] was sent to research with the merchant on 02/01/The merchant research process usually take about 4-weeksWe have expedited the pending order today hoping for a resolution soonMy agent has emailed you as well with that informationIf the merchant does not resolve the order by 04/01/2016, we will go ahead and credit it to your Aadvantage e-Shopping account.Thank You [redacted]
Please note that we are responding to the member through the inquiry that he has submitted with us - Thank You, [redacted]
The merchant has falsely claimed that a contract was in placeThere exists no record of such agreementThe burden falls about the business to demonstrate that the terms and conditions were correctly postedUntil such time as the business provides reasonable documentation that those conditions existed, I will not accept the responseThe business is continuing to act in a deceptive matter and is continuing to put forth informationRegards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Per [redacted] :"Dear [redacted] ,Hi! My name is [redacted] from [redacted] Product and Site SupportI apologize if the previous response wasn't able to address your concern about the payment from [redacted] .I assure you that your account is set up to receive paymentsI have found out that the last payment you received from [redacted] is $USD last January I suggest to contact [redacted] and ask information on how they send the payment, like the Transaction ID or the email address they used to send it so we can check the payment." Regards, [redacted]
Hello ***,Thanks for your email.Your case was never escalated to my attention, nor did I get your voice mail messages I do check the voice mail I am sorry for the delay I have attached all of your transactions for June, July, August and September Please keep in mind that the order has to post to the account, some merchants do not post immediately, and you have a lot of returns on your account This is the redemption schedule:January, February and through the last day of March get paid in mid MayApril, May and through the last day of June get paid mid AugustJuly, August and through the last day of September get paid mid NovemberOctober, November, December get paid mid FebruaryAgain, it is the posting to the account date, not when the transaction is completed We have to wait till the merchant approves the transaction and we receive the commission The commission is essential, once we receive the commission, we post the reward.Commission is taken away when items are returned, exchanged etcand the order is altered from the original order done online We lose the commission, the member loses the reward I have taken your case through the customer care, and am happy to help investigate further Thanks, [redacted] Manager, Lucky Rewards Customer Care
Thank you for taking the time to follow up through the Revdex.com regarding your two cases through [redacted] Shopping I manage customer care for [redacted] Shopping and have reviewed both of your cases.In regards to your [redacted] your receipt indicates that it is an [redacted] product which is not eligible to earn reward per the terms and conditions of the merchant, which are clearly stated on the site when choosing a merchant to shop with Here are the terms: Not eligible on purchases made with coupon or discount codes that are not found on this siteEligible only on compatible ink print cartridges, Laser Toner, and [redacted] purchasesNot eligible on [redacted] items (Original Equipment Manufacturer), printers, or printer paperWe did send it to research, the receipt was not very clear and the rep could not tell for sure if it was ineligible or not, I am sorry for the miscommunication.In regards to [redacted] ***, again, we did send the order to research, and the merchant denied the order, they did come back to us saying the orders commission was not paid to us, and they do not have to tell us who they commission was paid out to If you used a coupon or discount that was not offered on the [redacted] Shopping site, or used another reward program, even comparison shopping can sometimes hinder your order from processing correctly and your reward not posting.When having more than one browser open, to browse or shop on other sites can cause the cookie or click needed for tracking to be lost Ultimately, if we do not receive the commission, we cannot add the rewardIt is all clearly stated in our terms and conditions.Please let me know if you have any other questions or concerns Per the emails through the [redacted] customer care channels at this time I cannot add the expected reward.Thanks, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I canceled the order with Magazines.com and explained to them why I was canceling So that means no commission for Cartera There are consequences for total incompetence Remember, first you said I didn't even click though Wrong and now you're coming up with another excuse Regarding [redacted] again, I sent you the receipt which is an internet order [redacted] does not send emails confirming orders that are made in the store They also have different order number sequences for online and in store purchases Again, had your company taken the minutes it took me, you could have easily confirmed this by calling [redacted] number They still have the information and it's been way beyond days So another lie from Cartera and you You people are incompetent and shouldn't be doing any type of commerce The [redacted] May explanation is so bogus that it even amazed me Rather than admit you were wrong, you came up with yet more excuses upon excuse This has been typical since my dealings with you I am now awaiting a response to my complaint with [redacted] Hopefully they will take some action and fire you people from doing their portal Now, care to lie to me some more or just continue to make excuses and then correct them? I sure don't know how the Revdex.com gives you an A+ considering the amount of complaints and customer reviews Regards, [redacted]
The order ( [redacted] Order # [redacted] ) was credited to the member account on 03/The member should see it posted to their MileagePlus Shopping account by early next weekAfter it is posted to the MileagePlus Shopping account, it takes a few weeks for the miles to transfer to their airline account.Thank You [redacted] Manager, Customer Care
Dear ***,Thank you again for your follow up in regards to your [redacted] orderPer my email through our customer care channel, the order was denied due to the commission not being paid to CarteraPlease keep in mind that in order for us to pass back the reward, we must receive the commission for the order.Please see the terms and conditions from the [redacted] Shopping Site:Acceptance of TermsBy accessing or using the Site, you agree to be bound by the terms of this AgreementWe encourage you to review this Agreement periodically for any updates or changesIf you do not accept the terms of this Policy, please do not use this Site.PrivacyYou agree that you have read and understand the terms of the Site's Privacy Policy, which is incorporated hereinThis policy governs the collection, use and sharing of personal and non-personal information from you when using the Site.Risk of Using the Site and the InternetYou assume total responsibility and risk for your use of the Site and the InternetYou acknowledge and agree that any uploads or transmission you make to, from or through the Site may be intercepted and used by an unauthorized third party and that all of the risk associated with these activities is solely yours.We did send this purchase along to the merchant for approval, the merchant denied the order, the merchant indicated that the commission was not paid to Cartera Per the last email to to you, via the customer care channel, I had explained how this could happen At this time, the expected reward will not be added to your account.Please also keep in mind, when shopping through an affiliate program such as this, merchants only pay on the subtotal, this does not include shipping/fees or taxes Thanks, [redacted] Manager, [redacted] Cartera Commerce