Dear Mr [redacted] ,Please send me the details of the order from Omaha Steaks and we will make sure it gets credited to your MileagePlus account, that is the account where the click data is found for this purchase.Please understand we have different reps working different queues in regards to our programs Southwest reps will deny and order if they cannot find it on your SWA account and vice versa for Mileageplus.Please respond to the email I sent you via the case you had open for SWA Once I have that information we will get your account for MileagePlus adjusted and we will follow up.Please remember in the future that if you have an issue with one or the other programs to use the contact form on each website for each issue This will keep things on track and not so confusing for everyone involved.Please let me know if you have any other questions or concerns We appreciate your patience and I look forward to hearing from you[redacted]
Thank you for taking the time to reach out regarding unwanted emails.When I responded to your case, I had indicated that we removed you from marketing emails, but not service emails.You have recently received and account balance email, which is considered a service email.I have asked the email team to remove your information so that you receive no correspondence from Cartera.Once it is completed, I will follow up via the case in our system If you have any questions at all, please let me know..Thanks, [redacted] ***Manager, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you again for your follow up.Please know that when a merchant decides to advertise and offer on our sites, we always add the terms and conditions immediately.Those terms have been on the site for as long as the merchant has participated on the site.They were not added after your purchases.Thank you, [redacted]
Dear [redacted] , You have filed a case with Cartera Commerce, who runs the Skymiles Shopping Mall for Delta Airlines FTD is a direct merchant with Delta Airlines and the miles you are seeking will come directly from Delta/FTD and will post directly to your airline account FTD is not a merchant on the Skymiles Shopping mall, however we do advertise on behalf of FTD/Delta but the terms are on the site and clearly state you will not see miles earned from FTD in your Skymiles Shopping account: Please note these terms & conditions: Please allow 6-weeks for posting of miles to your SkyMiles account These purchases will post directly to your SkyMiles account, and will not appear as a SkyMiles Shopping purchase in your SkyMiles account For question on miles earned from this offer, please contact FTD at [redacted] or [email protected] Please email or call FTD or Delta directly for resolution of your missing miles Thanks, [redacted]
Thank you again for the follow up.I have taken another look at your cases.The [redacted] orders were credited based on the small amount the orders were for We add those transactions to your account due to the amount of the orders being under a certain amount for adjustments We asked for receipts to make sure the items were eligible, as I had previously explained, not all items on the merchant websites are eligible per the merchant terms.In regards to [redacted] , the receipt does not indicate an online order and [redacted] does not research affiliate orders after days, again per our terms of use for the site, we do have to follow merchant guidelines when it comes to rewards and commissions.I do see that you do have click data for Magazines.com from 5-27, however, there is no open case indicating that you have sent in a request asking about missing milesIf you did not cancel the order, and you are still seeking miles, please let us know if the order does not post after days, we will be happy to research for you.Again, please take the time to read our terms and conditions, they do indicate we have a day wait period for research, and we do have to send any large orders to research.W e also indicate that we will ask for receipts Thank you for your patience please let me know if you have any other questions [redacted] Manager, Customer Care
Hello,Please note that your HSN Order # [redacted] has been denied for [redacted] miles by the merchantWe can only reward you with miles if the merchant deems the order eligible and pays us a commission on that eligible orderWe convert that commission into miles and post it to your shopping accountUnfortunately since the merchant has deemed this order as ineligible, we are unable to reward you with miles for this orderWe do appreciate your continued patronage!Sincerely [redacted] Senior Customer Care RepresentativeCartera Commerce
Thanks again for following up.As we had discussed on the phone and via email last week that I would add the missing rewards to your account We also discussed the issue we were having with your requests coming into our system through the contact us form I had given you alternate ways to reach out for help with your account Those were added as I had indicated.The [redacted] order had a transaction date of 2-2-2018, and it posted using that date The account view only goes back days for [redacted] If you cannot see it posted here, you will have to check the airline account for confirmation.I also added the bonus, which you can see on your shopping account, there is not a transaction date associated with this.When we spoke, I also indicated it can take an addition 3-days for the order to be sent on the files we share with [redacted] for posting.Please check your accounts and let us know if the order and bonus are indeed thereThanks, [redacted] ***Manager
Thank you again for your follow up in regards to your [redacted] order.As you know per my emails to you via our Customer Care, we did not receive the commission on this order for us to post the reward to your account.Per the terms and conditions from the R [redacted] site: Merchant Rebates (Online Affiliates)In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay Cartera Commerce certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program WebsiteNo Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the Online Affiliate has paid Cartera CommerceFor your convenience, Cartera Commerce may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to Cartera CommerceCartera Commerce reserves the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to Cartera Commerce the associated CommissionCartera Commerce reserves the right to change any offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such change unless such change is due to an error in the applicable offer terms.I reached out again on your behalf to [redacted] and they did follow up again indicating that your order was not done through and affiliate channel They do not have to tell us who the channel was that the order was done through, they just have to tell us it was not our affiliate channel Due to the order not being done thrrouth the R [redacted] , we cannot add the expected Reward.Please let me know if there are any other questions or concerns.I have followed up with you on the open case in our Customer Care Department and have followed up directly with Customer Care at SWA regarding your issue.Thanks, [redacted] ***
Dear Mr [redacted] ,Please send me the details of the order from Omaha Steaks and we will make sure it gets credited to your MileagePlus account, that is the account where the click data is found for this purchase.Please understand we have different reps working different queues in regards to our programs Southwest reps will deny and order if they cannot find it on your SWA account and vice versa for Mileageplus.Please respond to the email I sent you via the case you had open for SWA Once I have that information we will get your account for MileagePlus adjusted and we will follow up.Please remember in the future that if you have an issue with one or the other programs to use the contact form on each website for each issue This will keep things on track and not so confusing for everyone involved.Please let me know if you have any other questions or concerns We appreciate your patience and I look forward to hearing from you[redacted]
Thank you for taking the time to reach out regarding unwanted emails.When I responded to your case, I had indicated that we removed you from marketing emails, but not service emails.You have recently received and account balance email, which is considered a service email.I have asked the email team to remove your information so that you receive no correspondence from Cartera.Once it is completed, I will follow up via the case in our system If you have any questions at all, please let me know..Thanks, [redacted] ***Manager, Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you again for your follow up.Please know that when a merchant decides to advertise and offer on our sites, we always add the terms and conditions immediately.Those terms have been on the site for as long as the merchant has participated on the site.They were not added after your purchases.Thank you, [redacted]
Dear [redacted] , You have filed a case with Cartera Commerce, who runs the Skymiles Shopping Mall for Delta Airlines FTD is a direct merchant with Delta Airlines and the miles you are seeking will come directly from Delta/FTD and will post directly to your airline account FTD is not a merchant on the Skymiles Shopping mall, however we do advertise on behalf of FTD/Delta but the terms are on the site and clearly state you will not see miles earned from FTD in your Skymiles Shopping account: Please note these terms & conditions: Please allow 6-weeks for posting of miles to your SkyMiles account These purchases will post directly to your SkyMiles account, and will not appear as a SkyMiles Shopping purchase in your SkyMiles account For question on miles earned from this offer, please contact FTD at [redacted] or [email protected] Please email or call FTD or Delta directly for resolution of your missing miles Thanks, [redacted]
Thank you again for the follow up.I have taken another look at your cases.The [redacted] orders were credited based on the small amount the orders were for We add those transactions to your account due to the amount of the orders being under a certain amount for adjustments We asked for receipts to make sure the items were eligible, as I had previously explained, not all items on the merchant websites are eligible per the merchant terms.In regards to [redacted] , the receipt does not indicate an online order and [redacted] does not research affiliate orders after days, again per our terms of use for the site, we do have to follow merchant guidelines when it comes to rewards and commissions.I do see that you do have click data for Magazines.com from 5-27, however, there is no open case indicating that you have sent in a request asking about missing milesIf you did not cancel the order, and you are still seeking miles, please let us know if the order does not post after days, we will be happy to research for you.Again, please take the time to read our terms and conditions, they do indicate we have a day wait period for research, and we do have to send any large orders to research.W e also indicate that we will ask for receipts Thank you for your patience please let me know if you have any other questions [redacted] Manager, Customer Care
Hello,Please note that your HSN Order # [redacted] has been denied for [redacted] miles by the merchantWe can only reward you with miles if the merchant deems the order eligible and pays us a commission on that eligible orderWe convert that commission into miles and post it to your shopping accountUnfortunately since the merchant has deemed this order as ineligible, we are unable to reward you with miles for this orderWe do appreciate your continued patronage!Sincerely [redacted] Senior Customer Care RepresentativeCartera Commerce
Thanks again for following up.As we had discussed on the phone and via email last week that I would add the missing rewards to your account We also discussed the issue we were having with your requests coming into our system through the contact us form I had given you alternate ways to reach out for help with your account Those were added as I had indicated.The [redacted] order had a transaction date of 2-2-2018, and it posted using that date The account view only goes back days for [redacted] If you cannot see it posted here, you will have to check the airline account for confirmation.I also added the bonus, which you can see on your shopping account, there is not a transaction date associated with this.When we spoke, I also indicated it can take an addition 3-days for the order to be sent on the files we share with [redacted] for posting.Please check your accounts and let us know if the order and bonus are indeed thereThanks, [redacted] ***Manager
Thank you again for your follow up in regards to your [redacted] order.As you know per my emails to you via our Customer Care, we did not receive the commission on this order for us to post the reward to your account.Per the terms and conditions from the R [redacted] site: Merchant Rebates (Online Affiliates)In the case of certain online Contributing Companies ("Online Affiliates"), the Online Affiliates have agreed to pay Cartera Commerce certain affiliate or referral fees when Members purchase goods or services from such Online Affiliates through the Program WebsiteNo Contribution associated with any purchase from an Online Affiliate will be earned by you unless and until the Online Affiliate has paid Cartera CommerceFor your convenience, Cartera Commerce may post pending Contributions from Online Affiliates to your Program Account prior to the payment of the associated affiliate to Cartera CommerceCartera Commerce reserves the right to reverse the posting of any Contribution in the event the applicable Online Affiliate does not timely pay to Cartera Commerce the associated CommissionCartera Commerce reserves the right to change any offer with respect to the amount of the Contribution associated with any Online Affiliate at any time, but no such change will affect any Contributions earned prior to such change unless such change is due to an error in the applicable offer terms.I reached out again on your behalf to [redacted] and they did follow up again indicating that your order was not done through and affiliate channel They do not have to tell us who the channel was that the order was done through, they just have to tell us it was not our affiliate channel Due to the order not being done thrrouth the R [redacted] , we cannot add the expected Reward.Please let me know if there are any other questions or concerns.I have followed up with you on the open case in our Customer Care Department and have followed up directly with Customer Care at SWA regarding your issue.Thanks, [redacted] ***