Caryn International, Inc.

Dear Revdex.com, Request *** submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #***." has been closed The resolution was : Order ***, will be shipping out here soon, we have more Lids on the way and will be
delivered to us in the next week so that we can finish filling her orderI do apologize for the wait that she has experienced. Please note that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed. Regards, Longaberger Info

Hi there, Longaberger called me and said they would refund, but it would take 2-weeks to processAt this point, I am still waiting to see the refund.Thanks

They do not address the fact that they have had months to fulfil these orders and the fact that they have had our money for that same length of time
Regards, *** ***

Order information has been sent over to accounting to have the order refunded back to *** for her purchase.

Order has now been fulfilledPlease do not use the excuse you could not match name and consultantYou were given bothIt should not take one year to get an order completedPlease close complaint Just needed to have the truth stated

I do apologize for the long delay we had on shippingThe order has shipped and shows delivered as of today 10/26/2017.Tracking number is*** October 26, 2017, 3:pm Delivered, Garage or Other Location at Address *** ** ***

Per our phone conversation, regarding complaint # *** I understand the policy regarding not being able to file on behalf of my customersHowever, I was filing on behalf of myself as well, and I am requesting the same resolutionA full refund of the products ordered by myself during the Special Order Pottery event, including a refund of the Host Order that finally shipped May 24thAnd still have some outstanding Host itemsAs I stated in the original complaint, it was year in April, and I feel a refund is in order (as well as the poducts), as they have had my money for over a year now; they would not have sent me the product and allowed me to wait a year to pay, they would have sued me, or filed theft of services charges! The last email I sent to them, I was three weeks getting a reply. Thank you, *** ** ***

In late January we moved all of our company operations and offices. We are currently on a 12-week delivery schedule. This was communicated to all Home Consultants and to is clearly stated on our website. All email received are answered in order of receipt, but sender do get an
auto response immediately. We can process a refund if desired, but do have intention to fulfill the order completely.

We have experienced some supplier issues which have resulted in an extended delivery on some products. We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status
Sheet. Additionally, we moved all of our company operations and have updated our phone numbers. These can be found under "Contact Us" when visiting www.longaberger.com.We apologize for the delay, buy fully intend to fulfill this order in it's entirety, however are always happy to facilitate a refund should once be requested/desired.Our Customer Care team is available at 740-518-from 9AM to 6PM Monday through Friday.

We did receive this order. Normally we are on a 4-week shipping schedule, but we are temporarily on a longer (12-week) delivery schedule due to relocating all of our operations. This information is published on our shopping site as well. We do have a customer service
department but their number is ###-###-####, not ***. They are available from 9:AM to 6:PM Monday through Friday. I checked on this order number specifically and it has been selected for shipping and should arrive within the next few days.

We were not been able to address this concern properly as the order number is missing and the Consultant ID does match our records. Upon additional research by our Customer Care team, we have located the order in question under the name *** ***. We can see that we are still awaiting
delivery of Bittersweet Mugs and 9xBaking Dish in Pewter due to delays from our supplier. We apologize for the inconvenience and miscommunication regarding this matter. Our friendly and helpful Customer Care Team can be reached 740-518-between 9am and 6pm Monday through Friday. We will happily provide more information or process a refund should this be the desired outcome.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Thank you in helping with this matter If I don't receive a refund I will promptly notify you
Regards,
*** ***

I have emailed both email addresses that we have for ***. ***, We received your information about your order *** and cancelling it for your vegetable bowlWe can get this canceled for you however you will need to call us so that we can get an updated card that we can refund to
you. As of Monday 10/we will have a new phone number this number is 740-518-8080I do apologize for all the inconvenience that this has caused.

We have experienced some supplier issues which have resulted in an extended delivery on some products. We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status
Sheet. We apologize for the delay and are contacting Ms*** directly at ***@bellsouth.net to facilitate her request for a refund on the remaining piece

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

We have experienced some supplier issues which have resulted in an extended delivery on some products. We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status Sheet. We apologize for the delay and are contacting Ms*** directly at ***@bellsouth.net to facilitate her request for a refund on the remaining piece

Dear Revdex.com, Request *** submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #***." has been closed The resolution was : Not a complaint, printed and gave *** the information. Please note
that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed. Regards, Longaberger Info

Thank you for contacting Longaberger Info regarding "A Customer Review Message from your Revdex.com."Your email has generated a ticket in our system. Please note your ticket # is *** We will look into your request and get back to you as soon as we can.Please do NOT send a separate
new email. We prefer that you wait for us to reply. Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I am rejecting this response because: item out of was delivered.
Regards,
*** ***