Caryn International, Inc.

,In regards to the complaint ID *** I had filed against Longaberger Company, the issue resolution provided by the company has still not been resolved. I still have not received my order promised to be delivered within the few days from when this complaint was filedAlso, the company’s excuse of delayed shipping has expired the 12-weeks delivery schedule as explained and no longer applies to be a true explanation of their flawed system. In regards to their customer service department number in which they stated was changed , also is not applicable as the number given does not get answered appropriately and remains unanswered and put on hold via the automated answering system. Please advise the next course of action in resolving this issue. Thank you, *** ***

Thank you for contacting Longaberger Info regarding "You have a new message from the Revdex.com of Central Ohio complaint #***.."Your email has generated a ticket in our system.? Please note your ticket # is ***.? ? ? We will look into your request and get back to you as soon as we
can.Please do NOT send a separate new email.? We prefer that you wait for us to reply.? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Infoa JRJR Networks company

The resolution was :Printed and gave to ***, her orders will be shipping out soon for her Inaugural baskets? Please note that this is an automated email and replying to this email will reopen this ticket? Please reply only if you feel that your request has not been
completed.? ? Regards,? Longaberger Info

Our Special Order Pottery (SOP) event is an annual occurrence? whereby we offer retired (out of production) pieces and patterns to customers that may need to replace a broken piece or add to an existing collectionWhen we offer SOP, we try to indicate an estimated time of delivery? Of
course those timelines are affected by the number of pieces ordered, the mix of patterns ordered, the production capacity of our overseas vendors, and other factors like shipping container availability, receiving port congestion and customs inspections? When we learned that our SOP pieces were going to be delayed, our team jumped into action to resolve the issue? We were able to air freight many of the pieces, with the remainder to be shipped in January/February? We also immediately sent a series of delivery update communications to our Independent Home Consultants, including one with a link to a customer letter addressing and apologizing for these issues? The last two aforementioned documents are attached.?

Thank you for contacting Longaberger Info regarding "You have a new message from the Revdex.com of Central Ohio complaint #***.."Your email has generated a ticket in our systemPlease note your ticket # is *** ? ? We will look into your request and get back to you as soon as we can.Please
do NOT send a separate new email? We prefer that you wait for us to reply? Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Info

? Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #***." has been closed? ? The resolution was :? ? Please note that this is an automated email and replying to this email will reopen this ticket? Please reply
only if you feel that your request has not been completed.? ? Regards,? Longaberger Info

? Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #12464868." has been closed.? ? ? The resolution was :? Items are due to be delivered by the end of next month.? ? Please note that this is an automated email and replying to this email will reopen this ticket.? Please reply only if you feel that your request has not been completed.? ? Regards,? Longaberger Info

Request ***? submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #***." has been closed? ? The resolution was :? Did the research, reached out to customer to ask if she will give me a card to issue the refund tooNo response was received as of days latergave *** the paperwork.? ? Please note that this is an automated email and replying to this email will reopen this ticket? Please reply only if you feel that your request has not been completed.? ? Regards,? Longaberger Info

We have experienced? some supplier issues which have resulted in an extended delivery on some products.? We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status
SheetWe do see that the larger order mentioned above has been cancelled and that all other items have been shipped.?

After several communications back and forth regarding the card to be refunded, we processed a successful refund on February for MsGrayson.? This issue is resolved and closed

We as a company have reached out to ***? to obtain the information from her to refund her for her outstanding ordersI apologize for all the delay that we have had with our pottery delivery.?

You are correct, we have experienced multiple delays with our supplier on these items.? We have done our best to communicate this through our Home Consultants.? We can offer a refund of the product if you no longer wish to wait.? We have updated all of our marketing
information? to include which pieces are on an extended shipping delay.?

I? am rejecting this because I was told that and I have waited the allotted time and still haven’t received product? I was told I would receive I was also told if I had ordered one day prior I would have receive by Valentine’s Day? If they will give me a definite time I will receive product, that would help.? ?

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***