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CASAS JAVER Reviews (35)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

CCS has reviewed the consumer's complaint, and is able to provide verification for the disputed amount. Please see the attached document with page 2 giving an itemization of the charges incurred at [redacted]. The patient which received the services was by the name of [redacted]...

[redacted]., who has contracted CCS to provide primary collection efforts on past due balances, placed the account in the guarantor's name - [redacted]. As of current, the account # [redacted] placed in the amount of $90.10 and with a date of service of 10/08/12 is still due.

CCS has received your dispute/complaint additional information, and has conducted a reasonable investigation of the information provided per the FDCPA and FCRA requirements for all data furnishers.  After following up with our client, [redacted], the original creditor for the disputed amount, our client has provided us the attached verification of your debt placed with our agency. Please know that CCS has marked your account as disputed within our records.  CCS has also notified [redacted] of your dispute.  Upon receipt of this information, if you have further questions please call our office at [redacted] or TOLL FREE [redacted] to discuss.  Thank you for your cooperation. Disclosure:  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

CCS has received your complaint ID [redacted] and has conducted a reasonable investigation of the information provided per the FDCPA and FCRA requirements for all data furnishers.  We have followed up with our clients, [redacted], the...

original creditors for the disputed amounts and attached a list of the accounts due with balances confirmed.  The accounts have been marked as disputed with no contact by phone and the original creditors made aware of your dispute.Upon receipt of this information, if you have further questions please call our office at [redacted] or [redacted] 8am to 8pm to discuss.Thank you for your cooperation. Disclosure:  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Consumer,   CCS has received your written dispute/complaint, and has conducted a reasonable investigation of the information provided per the FDCPA and FCRA requirements for all data furnishers. After following up with our client [redacted], the original creditor for the disputed...

amount, we have received the following information:     -       Our client has provided us the attached verification of your debt placed with our agency.     -       The principal amount for the disputed debt is $806.64.   -       The current balance for the disputed debt is $943.76.   -       Our client has authorized the use of a collection fee in the amount of $137.12 equal to 17% of the principal amount owed in an attempt to recover their cost of collecting defaulted debt.       Please know that CCS has marked your account as disputed within our records. CCS has also notified [redacted] of your dispute. Upon receipt of this information, if you have further questions please call our office at [redacted] or TOLL FREE [redacted] to discuss. Thank you for your cooperation.       Disclosure: This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

In response to complaint [redacted], our records indicate the account was placed with our agency on 10/25/16 in the amount of $282.85.  On the following day we sent our first notice to the consumer and continued to follow up with phone calls several times thereafter until the consumer contacted...

our office on 1.01.2016 stating that their insurance should have paid. The consumer advised that she had contacted our client and gave them the correct insurance identification number and they were refiling with [redacted].  As is our normal procedure, we placed the account on a 60 day insurance hold and did not report the account to the credit bureaus.  After the 60 period lapsed and no response was received from our client, we resumed calls to the consumer, releasing the insurance hold and there afterwards it reported to the credit bureaus.  On 1.23.2017 the consumer called back and paid the account in full with a credit card including a convenience fee of $ 4.  Later that same day the consumer called back and stated that insurance had paid to our client.  We again contacted our client and were advised on 1.25.17 that in fact insurance had paid the account with the exception of $ 17.84 and the insurance payment was not reported to our agency.  As a courtesy, our client adjusted the $ 17.84.  On 1.26.17 we refunded a total of $ 286.85 on the consumer's credit card, which included the principal balance and collection fee, as well as, a convenience fee of $ 4.  On 1.24.17, we also notified all credit bureaus to delete this account from the consumer's credit record.  Please let me know if I can be of further help and accept our apologies to the consumer for this inconvenience.  Thank you,[redacted], President

In response to ID [redacted], our records indicate account number [redacted] in the amount of $ 295 was placed with our agency by [redacted] on 3.24.15.  A notice was mailed to the consumer on 3.25.15 advising of the same.  Two payments were reported by [redacted] to our office, one for $105...

on 3.30.15 and the other on 4.6.15 in the amount of $ 40 leaving a balance now due of $ 150.  On 4.16.15 we received a letter from the consumer stating the balance was incorrect.  On the same date we checked with [redacted] and they advised the balance of $ 150 is correct.  We tried contacting the consumer on three occasions afterwards to advise him of the new balance.  Our records do not indicate a returned call from the consumer.  We have now marked his account as a dispute and are advising [redacted] of the same.  There will be no future contact from our office to the consumer on this account.  It will be [redacted]'s decision on how to pursue the balance they show as correct.  Please let me know if I can be of further assistance.Thank you[redacted]President

Dear Consumer, CCS has received your complaint ID [redacted] and has conducted a reasonable investigation of the information provided per the FDCPA and FCRA requirements for all data furnishers.  After following up with our client [redacted], the original creditor for...

the disputed amount, we have received the following information: -Verification of your debt placed with our agency and an itemized copy has been mailed to you -We show your payment made 12-11-17 and the current balance for the disputed debt is $0.00 -We have sent an update to the credit bureau for this account Please know that CCS has marked your account as disputed within our records.  CCS has also notified [redacted] of your dispute.  If you have further questions please contact our office at [redacted] or TOLL FREE [redacted] to discuss.  Thank you for your cooperation. Disclosure:  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

date correction and additional credit bureau info:On the following day we sent our first notice to the consumer and continued to follow up with phone calls several times thereafter until the consumer contacted our office on 11.01.2016 stating that their insurance should have paid. Also the reference number for the credit bureau deletion is [redacted].

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company is violation the FDCPA. They are refusing to take responsibility for listing a fraudulent account on my credit report. This account should be removed immediately or I will proceed with legal action to sue. You'll find a screen shot of my [redacted] credit report which shows the fraud account they listed. I've also included a copy of my police report. The account number is [redacted]. Immediately!   
Regards,
[redacted]

In response to complaint [redacted], our records indicate 13 accounts placed with our agency by [redacted] from 10.1.14 through 6.3.15 all of which remain outstanding with the exception of one account which was paid.  During this period of time calls were made to the consumer with no response...

other than 10.3.14 at which time the consumer stated he could pay and would call back in a few weeks.  On 4.11.15 we received a certified letter from the consumer requesting documentation of his accounts to which we immediately contacted [redacted] and requested an itemization of all charges.  On 4.15.15 we mailed these itemizations to the consumer and marked his accounts disputed with all major credit bureaus.  On 6.4.15 we received another certified dispute letter from the consumer stating he did not want to receive any more calls from our agency and to only correspond by mail.  At that time, we contacted [redacted] for itemizations of the charges and again on 6.9.15 mailed them to the consumer, marking any account received since the prior dispute date as disputed with the major credit bureaus.  On 6.8.15 the consumer called our agency stating he was not provided proper documentation.  Again on 6.18.15 we requested itemized statements from [redacted] and mailed to the consumer for the third time at the address listed in his complaint.  At no time have we received returned mail from the consumer.  After the Revdex.com complaint, I notified [redacted] of his continued complaints and they provided another itemization of all charges which I have attached and they confirm as still outstanding and due.  Please let me know if I can be of further assistance.Thank you,[redacted] [redacted]

In response to Complaint Id [redacted], our records indicate this account was placed with us for collection by our client on 12.17.12.  On 7.27.15 the consumer paid the account in full.  On 7.28.15 we notified all credit bureaus to mark the account paid in full and delete from his...

credit record.  CCS is not a credit reporting agency and while we notify all credit bureaus to mark the account paid in full and delete, we cannot actually do so ourselves.  We must rely on the credit bureaus to complete the transaction.  on 8.28.15 we faxed a letter to [redacted] per the consumer's request stating the account was paid in full.  We apologize for any inconvenience experienced by the consumer.Thank you,P. [redacted], President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

complaint #[redacted]. ITS ALL GOOD NOW MY COMPLAINT HAS BEEN TAKEN CARE OF THANKS

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