Cascade Subscription Service Inc

I've read the complaint and have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during
the several minute recording
We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel notice policy requirement, which was actually discussed in the original customer authorized recording, we have cancelled the order anyway
Cascade generates over 20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.com and finally confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bill and never will
We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused however we do feel that it is our right to contact accounts to see if payment will be forthcoming, which we attempted to do
Again, we have cancelled the order for *** *** and placed the company on our in-house do not call listNo further action is required and no further contact will be made

I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with *** at *** *** *** *** was extremely pleasant and thorough where comprehension, desire and terms were clearly spelled out and agreed to in detail during the
customer authorized sales call recordingPayment options were also discussed, *** opted for an invoiceAccording to the customer authorized recording, the order was placed on March 20, All of our sales representatives are required to confirm the business contacts authorization to order, state the amount due, twice, along with the order date (day of sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be April 20th, 2017.After the due date passed, subsequent reminder calls were then made to see if payments would still be forthcomingOur representatives intent is only to remind the customer of the past due status and facilitate payment, not to harass, meaning we merely restate the terms that were discussed during the initial sales callAccording to their office on April 18th they never received an invoice so we checked the address and resent one in the mailWhen we called back on April 26, a man by the name of *** (***s Boss?) denied an order had been placed so we played the customer authorized sales call recording to *** who hung up during the playbackOn May 9th, we emailed another copy of the original invoice per ***s’ request but on May 11th because of all the back and forth we decided to cancel the order anyway and placed the company on our do not callOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe sent invoice before the expiration of the day cancel policyWe also maintain a day Price Protection Policy which protects our customers from ever paying too much for subscriptionsThat policy too is on the invoice.We feel it is our right to professionally and courteously contact customers who did in fact order, to see if payment will be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willAt this point, we believe that *** may not have been authorized to place the order in the first place but at no time were we told thisAlthough rare, lack of authorization does occur sometimes and it seems for this order, our suspicions were correct in that regardAs a result, we have taken the liberty to cancel this order and we have already placed this business on our in-house do not call listWe apologize for any inconvenience this may have caused the businessNo further contact will be made unless requested to do so by the Revdex.com or the business themselves

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I've read the complaint and I have also listened to the original customer authorized sales callThe call was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and
terms were clearly spelled out and agreed to in detail, during the call recording.This company has ordered and paid for subscriptions dating back to This particular order remains unpaid but we never force customers to pay their requested bills and we never willThis order is officially cancelledWe’re not sure how this company would conclude that the order was somehow a scam since permission to record the sale was provided by the customer along with terms being spelled out and agreed to TWICEAgain, this company paid for orders going back to with no concerns
Cascade has successfully fulfilled thousands of requested subscription orders every year for businesses since In addition, Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersDoes that seem high? Contrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never denied a customer a requested cancellation and we never will.We are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales callThe orders are cancelled and the businesses number is now on our do not call listNo further contact is necessary

I've read the complaint and reviewed the account informationThe original contact information was confirmed, however, since the company had already cancelled the order with us before our Revdex.com reply, no further action is requiredWe process over 20,customers per year and we don't trick
customers into ordering products they don't wantWe apologize for any inconvenience and we will place this customers number on our do not call listNo further contact will be made

I've read the complaint and I have also listened to the original customer authorized sales callThe call with Ms *** at Dr ***’s office was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the minute
recording
Upon request, we played back the original, customer authorized, sales recording for Ms *** but we were told that they indeed changed their mindWe understand customers sometimes change their mind and we have cancelled the order
Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never tried to force a customer to pay their requested bills and we never will
We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused Ms *** or anyone else at Dr ***’s officeHowever, we do feel that it is our right to contact customers regarding their requested orders to see if payment will be forthcoming, which we attempted to do hereAgain, we have cancelled the order and placed the business on our 'do not call' listNo further action is required and no further contact will be made regarding this order unless requested to do so

According to our records, this facility has ordered through our service several times with the first order being successfully completed on 3/27/for different publications and no reported problemsThe latest order, placed on Set 12th, has been cancelledI've read the customer complaint
and I have also listened to the Sept 12th, original customer authorized sales call recordingWe always get the customer’s permission to record the sale in case there is a misunderstanding or a change of mind later and we did that with this last order as wellThe Sept 12th, sales call conversation was very pleasant and cordial throughout the entire conversationThe order terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and the payment options were also discussed in detail; MsW*** opted to have her facility pay via check once the invoice was delivered, even stating that the card she had could not be used for purchasing this type of payableWe did send invoices plus reminder notices and did not receive a response until February 21st, where she requested that we cancel the order, which we didAt the time, she stated that she reported us to the Revdex.com for billing herWe understand customers change their mind from time to time and again, we have cancelled this latest orderHowever we do feel we covered every detail before sending the invoice and we had no reason to believe this would create a problemCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe apologize for any inconvenience the order may have caused and we had already cancelled this order after the last conversation when Ms W*** called in Feb 21, We also placed the facilities number on our in-house do-not-call listNo further action is required and no further contact will be made

I've read the complaint and have also listened to the original customer authorized sales callThe call was unhurried, pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail
We understand customers sometimes change their
mind from time to time and even though this cancel request is being made outside of our day cancel notice requirement, we have cancelled the order anyway
Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided upon request to the Revdex.comContrary to the policies of other Revdex.com member’s, Cascade has never forced a customer to pay their requested bills and never will
In addition, we have cancelled the order for *** *** * *** and placed the company on our in-house do not call listNo further action is required and no further contact will be made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I've read the complaint and have also listened to the original customer authorized sales callThe call was unhurried, pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail
We understand customers sometimes change their
mind from time to time and even though this cancel request is being made outside of our day cancel notice requirement, we have cancelled the order anyway
Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided upon request to the Revdex.comContrary to the policies of other Revdex.com member’s, Cascade has never forced a customer to pay their requested bills and never will
In addition, we have refunded the $payment back to their credit card and placed the company on our in-house do not call listNo further action is required and no further contact will be made

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I've read the complaint and understand the customers concernOur longstanding policy is to always honor a lower subscription rate so long as the offer is directly from the publisher, so there's no problem honoring the publishers lower one year rateWe are obligated, BY THE PUBLISHERS THEMSELVES,
to sell subscriptions at prescribed ratesSometimes publishers will send out a lower offer and we are authorized to accept any lower offer they may market as well, which is rare.If, however, the customer has already paid the publisher then we're happy to cancel this orderPlease advise

I've read the customer complaint and have also listened to the original customer authorized sales callThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to by Mr *** in detail
We understand customers sometimes
change their mind and even though this cancel request is being made outside of our day cancel notice requirement, we have cancelled the order anyway
Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade never has and never will force a customer to pay their requested bills
Again, we have cancelled the order for Mr*** and placed the company on our in-house do not call listWe apologize for any inconvenience this may have caused and no further action is required

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with *** at *** *** was very pleasant and thorough where comprehension, desire and terms were clearly spelled out and agreed to in detail during the customer authorized
call recordingPayment options were also discussedAccording to the customer authorized recording, the order was placed on January 30, All of our sales representatives are required to confirm their authorization to order, state the amount due, along with the order date (day of sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be March 1st, After the due date passed, subsequent reminder calls were then made to see if payments would still be forthcomingThe representatives intent is only to remind the customer of the past due status and facilitate payment, not to harassOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe sent invoices and reminder notices but we never received a cancellation through the mail, email or over the phone within the day cancelation periodWe also maintain a day Price Protection Policy which protects our customers from ever paying too much for subscriptionsThat policy too is on the invoice, which was one reason for the cancelationWe do understand customers change their mind sometimes but we were never notified of this fact prior to the end of the day cancel period, hence the reason for the subsequent reminder callsWe feel it is our right to professionally and courteously contact customers who did in fact order, to see if payment will be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for the order confusion and we do apologize for any inconvenience this may have causedAdditionally, we have taken the liberty to cancel this order and we have also placed this business on our in house do not call listNo further contact will be made unless requested to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We do not debit accounts without strict adherence to existing regulationsWe will review the customer authorized recording for adherence to those rules and our strict protocol as we've never had a complaint like this before in our years of businessIn addition, when customers request a refund
we always refund and we will do so here immediatelyAlso we hire an outside service that handles our number and we will look into why your calls were not answeredHowever, they only operate during business hours

The business tactic of calling an employee in a business who has no authority to purchase your products and then harassing the business to pay up is awful Many reviews on the internet of this same tactic was found Your company was verbally notified immediately that Brandon did not have the authority We requested that the order was terminated and your company stop calling We received over a dozen phone calls over the course of a couple weeks trying to collect and did not stop until the Revdex.com was contacted
Complaint: ***I am rejecting this response because:Sincerely,*** ***

I've read the complaint and I have also listened to the original customer authorized sales callThe call with *** *** at *** * *** *** was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the
order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the call recording
Cascade has successfully fulfilled requested subscription orders for businesses since We’re not sure what would have *** *** conclude that her order was not going to be fulfilled but we will be fulfilling this customers order as well if requested to continue to do so
Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersDoes that seem high? Contrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never tried to deny a customer a requested refund and we never will
There is no problem with the order at this timeIf *** *** is not convinced her order will be fulfilled, we will be happy to refund her credit card
We are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales call
Again, we can cancel the order immediately if the customer chooses to do so or we can just process the order as originally plannedPlease advise