Cascade Subscription Service Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Thank you Revdex.com for your prompt handling of my complaint. I am satisfied with the results but disagree with the company's characterization of the original phone call from them.
     Regards
      [redacted]

I've read the complaint and have also listened to the original customer authorized sales call. The recording is available to the Revdex.com upon request. The call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during...

the 2:45 minute recording. This customer has ordered four times before through our service and was satisfied each time since 2004. Not sure what happened here other than a simple duplication of orders from two separate entities but we are happy to help!
We understand customers sometimes change their mind and even though this order was paid in full, we will of course cancel the order and refund the customer anyway. However, the last time we spoke to Adana on Feb 23, 2016 at 2PM before this complaint was filed at 10PM, she explained her concern that since she placed the order they had received duplicates so we let her know that was a result of either a processing error or they  had ordered elsewhere simultaneously but that we will combine those extra issues immediately which will extend the subscription 4 years. She then asked, "what should I do if we move?" and we let her know to reach out to us about a month before and we will update their address labels for her as the post office will not do update the new address nor will the post office forward mail past a certain period of time but Cascade will do it for her free as part of our overall service. We are confused as to why that was acceptable at the time but later that very same night it was not?
Cascade generates over 20,000 new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.com. Contrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will. 
Again, we have cancelled the order and placed the company on our in-house do not call list. No further action is required and no further contact will be made.

I've read the complaint and I have also listened to the original customer authorized sales call. The call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order...

whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the customer authorized call recording. When asked, [redacted] did state to our sales rep that he was authorized to place the order. To answer the charge that Cascade has never provided service to the company, Cascade has indeed provided service to this company starting in 2015 for the same publication. Also, businesses are not part of the ‘do not call list’ so no laws are broken when calling businesses to conduct business, which is what was done here. Cascade has successfully fulfilled requested subscription orders for businesses since 1986. We’re not sure what prompted [redacted] to conclude that we were using deceptive sales practices as the customer authorized recording detail shows this not to be the case. In fact, very concise terms and conditions along with the history of [redacted] doing business with us was very clearly discussed. However, we do agree that if [redacted] was mistaken when he told us he was authorized to place another order then this order should be cancelled and of course we will take [redacted] word on that as we have not spoken to [redacted] about that since the order was placed. Cascade generates 15,000-20,000 new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.com. That’s around one resolved Revdex.com complaint per 1,000 happy customers. Contrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never will. We are truly sorry for any order confusion and we do apologize for any inconvenience this may have caused. However, we do feel that it is our right to contact businesses to conduct business and follow up with overdue accounts to see if promised payments will be forthcoming. We did that here. Again, we have canceled the order and we will place this customers business on our in-house do not call list. No further contact is necessary.