Caseable

I ordered a case for my Amazon Fire HE 10 that I ordered from QVC and was sent the wrong case. I have tried to call the customer service number to find out how to exchange it and all I got was a message saying the number was no longer in service. The recording gave me an email address and I have sent 2 emails with no reply. I would just like to get this problem resolved.

Received the caseable for, amazon fire hd 10 (2017) tablet but the desing is upsidedown. The opening for the plug and buttons is upsidedown. Needs to be replaced.. My order number: 100000221032. I would appreciate for customer service call me so I can explain better. 201-491-5157, thank you. I have called customer service but no answer. The desing palms when tablet inserted the corredt way the palms (kaitllynparker) are upsidedown. The opening for plu was done on the wrong end, upsidedown, thank hope you get in touch with me, thank you..

[redacted] stated that the case that she received was 'not at all what she thought it was.' On the webpage where she purchased the case, there are multiple images of the case to make it clear to our customers what they are purchasing. There are also bullet points explaining what the features of...

the case. She claimed that the case is 'only a tablet cover' - in the bullet points, caseable makes it clear that this is indeed a book-cover style case for iPad. She admitted that this misunderstanding 'could have been her fault', but that she considers the case to be a 'real piece of junk'. caseable was in contact with [redacted] via email, stating that we could not offer her a refund on these grounds. Had [redacted] received the wrong case or a damaged case, caseable would have happily refunded her or replaced it with the right size. However, she received the right case but was disappointed by its functionality. [redacted]'s case was a custom design. It is impossible for caseable to be able to offer returns and refunds on customized products, as the customized aspect of the product makes it impossible to accept returns and offer refunds on such products. caseable regrets that [redacted] does not like the case, and has offered her discounts from future purchases.

Dear Sir or Madam, caseable acknowledges the customer's concerns voiced on Revdex.com and has managed to resolve the problem since the complaint was made. caseable apologies for not answering [redacted] voicemails and customer service emails sooner. caseable rang [redacted] when they became...

aware of the situation, and worked to resolve the customer's concerns immediately. To make amends for [redacted] complaint, caseable issued him with a 50% refund on his order which he accepted as being an adequate response to his complaint. caseable shipped the case and [redacted] has received the product. He is satisfied with the product. Kind regards, caseable

Revdex.com:At this time, my complaint, ID [redacted] regarding Caseable has been resolved.
The business did not acknowledge my complaint to the Revdex.com; however, I have received a full refund.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Caseable has been resolved.
The business did not acknowledge my complaint to the Revdex.com; however, I have received a full...

refund.
Sincerely,[redacted]

[redacted] stated that the case that she received was 'not at all what she thought it was.' On the webpage where she purchased the case, there are multiple images of the case to make it clear...

to our customers what they are purchasing. There are also bullet points explaining what the features of the case. She claimed that the case is 'only a tablet cover' - in the bullet points, caseable makes it clear that this is indeed a book-cover style case for iPad. She admitted that this misunderstanding 'could have been her fault', but that she considers the case to be a 'real piece of junk'. caseable was in contact with [redacted] via email, stating that we could not offer her a refund on these grounds. Had [redacted] received the wrong case or a damaged case, caseable would have happily refunded her or replaced it with the right size. However, she received the right case but was disappointed by its functionality. [redacted]'s case was a custom design. It is impossible for caseable to be able to offer returns and refunds on customized products, as the customized aspect of the product makes it impossible to accept returns and offer refunds on such products. caseable regrets that [redacted] does not like the case, and has offered her discounts from future purchases.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received the refund for the product.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Poor customer service. will never use them again, and will definitely let my friends know.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Hello my name is Vincent soles I ordered my caseable on January 1st 2018 and still haven't received my case my email is vincesoles@g ail.com the code I used was amusfhsvwfsrelqfu it is now february 1st and still waiting for my caseable please send my case!

I received a coupon for a free Caseable product with my Amazon Fire tablet. I placed my first order with was never acknowledged and was given a new coupon code to replace it. I submitted this order and received acknowledgment with an order number. I was notified that it shipped over 30 days ago. I called the customer service number but got only a recording that it was beyond office hours (it wasn't). I've submitted several e-mail requests and kept getting "request" numbers. I've not received the product and it's going on five weeks. Now - no response to my e-mails

Review: I ordered the IPad case on December *, 2015. According to their website, it takes 3-5 business days for production, and then the customer is notified when the product is shipped. After much more time had passed, I contacted customer service to find out where my case was and when it would be shipped. I have had NO response from them, and I have tried emailing and calling/leaving messages on several occasions. Have even tried social media sites to contact them. No response. I want my money back as they are not living up to their end of this business transaction. I have opened a case with PayPal, as that is the way in which I made my original purchase.Desired Settlement: I have serious doubts as to whether I would ever receive the IPad case, especially after seeing that I am not alone in this issue with this company. I would rather just get my money back so I can shop for a case elsewhere.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with this company on 11/**/14 and was told in a confirmation email that my phone and tablet case would be shipped within 3-5 days. After one week, I called and emailed to follow up because I had no communication from them. I was told there was a delay in production but it would be ready any day. I followed up again the next week, twice the following week and eventually every other day. I received the same reason about a delay in production every time. They offered a 15% refund but said they couldn't cancel my order. Towards the end of December, they started to completely ignore all of my inquiries and demands for a full refund. This company has lied to me repeatedly, ignored my inquiries, and will not give me my money back.Desired Settlement: I would like my cases and a full refund for the awful service and dishonest practice from this business. The cases were supposed to be Christmas gifts but that plan was completely ruined.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Caseable's website claims that customized orders are delivered within 12 days from click (order). I ordered a customized Kindle Fire case on 12/* as a Christmas gift. It's now 12/** and I have not received it. When I check on my order on the website, it says that it is still in production. I have left 2 emails (12/** and 12/**) and 2 voicemails (12/** and 12/**) and have yet to hear back from them.Desired Settlement: I would like someone to contact me prior to Christmas to give me a status update. If delivery cannot be received by Christmas, I would like to cancel my order and receive a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Caseable has been resolved.

The business did not acknowledge my complaint to the Revdex.com; however, I have received a full refund.Sincerely,[redacted]

Review: Ordered a custom case for my ipad air 2 as a gift. Could have been my fault, but the product was not at all what I thought it was. It is only a tablet cover, without any of the ports or openings that the ipad has. The ipad does not even fit properly in the case. A real piece of junk as far as I am concerned.

Business

Response:

[redacted] stated that the case that she received was 'not at all what she thought it was.' On the webpage where she purchased the case, there are multiple images of the case to make it clear to our customers what they are purchasing. There are also bullet points explaining what the features of the case. She claimed that the case is 'only a tablet cover' - in the bullet points, caseable makes it clear that this is indeed a book-cover style case for iPad. She admitted that this misunderstanding 'could have been her fault', but that she considers the case to be a 'real piece of junk'. caseable was in contact with [redacted] via email, stating that we could not offer her a refund on these grounds. Had [redacted] received the wrong case or a damaged case, caseable would have happily refunded her or replaced it with the right size. However, she received the right case but was disappointed by its functionality. [redacted]'s case was a custom design. It is impossible for caseable to be able to offer returns and refunds on customized products, as the customized aspect of the product makes it impossible to accept returns and offer refunds on such products. caseable regrets that [redacted] does not like the case, and has offered her discounts from future purchases.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Poor customer service. will never use them again, and will definitely let my friends know.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order for a Kindle Case in early December and received confirmation of the order with a message saying that I would receive a follow-up email when the order was being processed. I was charged in full for this transaction 2 days after my order was placed. I never received another email from the company. Two weeks went by and I eventually sent an email to their customer service account inquiring about the status of my order. All I received in response was an automated email telling me that someone would reach out within 2 business days. It has now been another two weeks and I have heard nothing from them.Desired Settlement: I would love to get this order ASAP as it was supposed to be a Christmas gift for my mother and she is still waiting on it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Caseable has been resolved.

Sincerely,[redacted]

Review: I ordered a case for an I Phone 5 S and when the case was received, it does not fit. It appears to be for an I Phone 6 S as it is too big for my I phone 5S. The order form clearly shows that the order was for a 5 S Phone case,

I have called several times the customer service and left messages and emailed a detailed letter with pictures to the company, none of which has been answered. I have tried to call many different times through out the day and get no answer, just a voice mail machineDesired Settlement: At this point I would like to get a refund for the product as I cannot use it at all and it is not what I ordered.

Business

Response:

As requested, [redacted] was issued with a full refund on [redacted] December 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received the refund for the product.

Sincerely,

Review: I placed an order for a Kindle case cover, paid extra for timely delivery before Christmas and did not receive my order until 12/**/2013. I have submitted three emails asking for resolution as I want to return the product and get a refund (as I had to buy another gift in place of that one), and to date I have received two form emails asking if I received my order. no resolution whatsoever. I tried contacting the company via telephone and I could not get thru to a live person. I tried contacting someone thru Facebook as well as Twitter, without results. I have advised them that I am returning the product and I am going to dispute the charges with my bank. to date I have no response with a resolution to my complaints.Desired Settlement: I would like a full refund, including the extra charges for faster delivery.

Business

Response:

apologize for the delay in following up as we have been backed up from the holidays. As we develop new products for market demand we always keep our ears open for feedback on how our cases accommodate their devices, which is why we greatly appreciate your feedback for this item as we are now taking more action to adapt our design for function. I have gone ahead and issued a full refund for this order in the amount of $54.80. Please allow up to 1-3 business days for the transaction to appear in your account.

Please keep in touch if you have any other concerns.

All the best from Brooklyn,