Casella Waste Management, Inc

I have been in contact With MrSullivan the same day as the complaint, We have agreed on the work that needs to be performed and was happy with the Outcome. We have started the work on Thursday, October 1st and will be finished today October 10th 2015.It
was to our understanding that the customer was more than satisfied and will be responding soon to remove complaint. Thank You, Max Z***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I did speak with Revdex.com on the phone so believe they are working on this. We have credited entire month of service for this customer $so the account is a zero balance

complaint # *** On October 25, Allied foundation installed (21) Exterior piers & (15) Interior piers and was completed the following day on the 26th in fullDuring the initial estimate for repair given by our representative Luis *** it was stated by the owners that
they were home renovatorsThat they would be flipping the house and that once the piers were installed that they would be remolding it for saleAt the time of the estimate a contract was given, it was occupied by tenants and we were told once they moved out that we could start the workDuring the estimate Luis told the home owners that the interior piers would have to be installed through the interior floor which would require the homeowners to remove the laminate/wood floorsWe were given permission to break thru the floor, they would be replacing all flooring once the work was completedThe day of the job the crew foreman Felipe *** confirmed for a second time that if we were going through the laminate/wood floor with the ***’s before he started breaking the floor at that time they reiterated again that they were replacing all the wood floors when doneAt the completion of the 1st day the ***’s made a partial payment of $ 4,using a visa card and at that time there was never any concerns brought up regarding cutting through the floors to install our piersThe fact that we were given complete authorization to cut the floors and that the flooring was going to be replaced is why there was no floor protection coverings installed. The following day October 26th the work was completed in full the house was vacant we locked up and left.The following day we made a phone call to collect the remainder of the payment $ 4,500.00 our numerous phone calls and voice messages went unanswered for a few weeksFinally we got in touch with Mr*** were he then mentioned about destroying the floors for the 1st time and some other issues that he had with our workWe offered to send our Repback Luis *** to meet with customer to come up with a solution to fix the issues and collect payment which Mr*** agreedThe following day Luis met with the homeowners were he gave them a discount of $for some small issues he had and the issue with the floors at that point Mr*** counter offered $, Luis called the office to get a approval which he got and agreed with Mr*** at that momentMr*** told Luis *** have your office call me tomorrow to collect the remainder of the repair billThe following day we called with no answer it took a few days to get a hold of the ***’s, at that point is when were then notified by Mr*** that they would not be paying anymore because the cost to repair the floors and to hire the contactors to do that work would be more than there budget for this property that we should absorb there expenses.In conclusion Allied Foundation would like to resolve this grievance through mediation.Note * On our contracts paragraph’s # 3, & all state that we do not cover floor Damage, sheetrock , doors, walls etc……Best Regards,Max ***Customer Service Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I spoke with Christina the supervisor from Casella today. She is still researching why I was not followed up with internally related to my complaint. She assured me it would be resolved and would try and determine if there were different drivers, etc. I let Christina know that all I want is my trash and recycling picked up per the contract with the Town of Fairfax. I accept the current response based upon my conversation with Christina, but that in no way restricts me from lodging another complaint in the future if I experience a similar issue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you so much!!
Regards,
*** ***

Have left a message for the customer to call me directly to work on a solution. I can be reached at *** directly.Thank you,*** ***Customer Service Manager

That's fine you can call your own Landscaper for the dirt removal and a carpenter for the doors and send me the invoice before they start if it is a reasonable price we will be happy to cover the cost Again sorry for the inconvenience with our daily work volume and the bad weatherwe had that week this fell through the cracks this is not for us with over 65,houses on warranty and a very low complaint ratioWe do take this complaint serious that's how we been able to keep a A+ rating for over years and one of the most refer'd foundation companies by Houston area Realtor'sAgain we our very sorry for your inconvenience Sincerely, Max ***

Hi ***,The $were just late fees as the balance was past due and paid on 12/03/and was due from 9/1. I will gladly go ahead and waive the late fees and zero balance the account. Thank you for your business,*** ***Customer Care ManagerCasella Waste

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Our Division Manager has done a site inspection as of yesterday, we are sorry for the delay. He will be contacting you to go over with you based on his findings and pictures

Allied foundation did replace the sewer pipes on this home before the homeowner bought this houseHowever allied is not a full blown plumbing company we only do sewer replacement ONLY, we do not install any new water lines we don't even carry that type of equipment or materialsOur
plumber Gustavo did tell the homeowner that the line was not buried deep enough, and still fixed it to help her out as a courtesy for free even though we have no ties to this linesome people hear plumbing and think sewer lines and water lines carrying water are the same they are totally different this is a new water line that was ran from front of the house to the back of the house Again allied foundation does not perform this type of work we never have , Only sewer replacement which always get permits and inspections in those cities were the work is being performedThis complaint should of never been excepted and has no merit at all due to the fact that allied foundation does not even perform this type of work !!!! We only work on sewers pipes only!!!

We will make sure this is addressed with each of the Customer Service Representatives that you spoke with. Unfortunately it was a mistake in what they informed you due to confusion in regards to two stops. We will also follow up with you after via phone to be sure we go over with
you. Thank you,*** ***Casella Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
***’s response in green, AFS original response in blackMore of this is than trueYou (and/or your employees) are either extremely ill-informed, incompetent or lyingOn October 25, Allied foundation installed (21) Exterior piers & (15) Interior piers and was completed the following day on the 26th in fullDuring the initial estimate for repair given by our representative Luis *** it was stated by the owners that they were home renovatorsThat they would be flipping the house and that once the piers were installed that they would be remolding it for sale- We are home renovators by trade in OhioThe house was purchased in was rented up until AFS performed their workIt was listed for rent immediately following the unplanned renovation on 11/22/It is currently occupiedWe NEVER planned on flipping the house, it was purchased years prior as a rental unit and remains a rental unitThis is a lie to cover AFS’s mistakeFurther documentation can be easily provided to validate every statement made by us- You can easily stop reading hereYou have clearly identified the mistake and we absolutely will not pay for AFS’s mistake so that they “don’t lose money” on the job as Luis so delicately put itFeel free to read the rest and realize that you cannot even give the simplest date, detail or name accurately let alone try and determine less tangible itemsA judge will have no problem deciphering the facts from the liesAt the time of the estimate a contract was given, it was occupied by tenants and we were told once they moved out that we could start the workDuring the estimate Luis told the home owners that the interior piers would have to be installed through the interior floor which would require the homeowners to remove the laminate/wood floorsWe were given permission to break thru the floor, - TrueSee attached pdf “Allied Pier Sketch” from AFS (emailed 10/23/by Luis) showing the TWO places that required floor removalIn total, FIVE places had laminate/wood flooring removed, one of which isn’t even on the contract sketchthey would be replacing all flooring once the work was completed- FalseThis was absolutely NEVER mentionedThe floor was purchased 12/ 19/2013, receipts were sent to AFS showing thisThe floor is laminate woodIt can easily be uninstalled and reinstalled with no nails, glue, etcWE MADE IT VERY CLEAR to Luis that we would be repairing the floor in the TWO spots he said needed to be cutHe said they would be ~2’x2’ and immediately adjacent to the wall as shown in the contract sketch- Again, WE MADE IT VERY CLEAR that if any further flooring needed to be removed that we would postpone the foundation repair one weekThis would allow us to fly to Houston and remove the floor so it wouldn’t need to be cutLuis ensured us this wasn’t neededSee attached SouthWest receipt showing my arrival date to Houston as 10pm 10/This date could not be changed which is why we CLEARLY told Luis that if the floor had to be removed more than originally planned that they had to wait until I arrived to remove the floorThe day of the job the crew foreman Felipe *** confirmed for a second time that if we were going through the laminate/wood floor with the ***’s before he started breaking the floor at that time they reiterated again that they were replacing all the wood floors when done- 100% falsePhone number *** (?Felipe?) called at 10:17am, Laura answered and told them additional holes were ok BUT they needed to “only cut first row and then un-snap” remaining needed piecesOtherwise do not proceedAgain, there was NEVER any intention of replacing floorsWe even had repair pieces on hand ready to go- minutes after the first call from *** (?Felipe?), Louis called Laura with no answer at 10:41am and 10:42am- Laura called Luis back and restated what she told ?Felipe? At the completion of the 1st day the ***’s made a partial payment of $ 4,using a visa card and at that time there was never any concerns brought up regarding cutting through the floors to install our piersThe fact that we were given complete authorization to cut the floors and that the flooring was going to be replaced is why there was no floor protection coverings installed. - 100% (see a trend yet)The date you claim here is at the completion of 10/25/No payment was made nor was any contact made (certainly nothing in writing and certainly nothing in our call logs) with usOn 10/27/we posted a $payment via credit card stating the rest would be paid on 10/29/when Abe arrived in Houston and reviewed the work- Abe arrived and reviewed the work very early morning (~1am) on 10/30/It was immediately obvious that things had gone horribly wrongA dispute was filed 10/30/with Chase to stop payment on the $paid to AFS on 10/27/as it was extremely obvious that some agreement would have to be come toSee attached “Chase Online - Dispute History”The following day October 26th the work was completed in full the house was vacant we locked up and left.The following day we made a phone call to collect the remainder of the payment $ 4,500.00 our numerous phone calls and voice messages went unanswered for a few weeks- 100% againPayment of $was made on 10/27/via credit card stating the rest would be paid on 10/29/when Abe arrived in Houston and reviewed the workSee attached “Chase Online - Dispute History” for $ and date of transactionNOTHING was ignored, we paid!!! And certainly not for “weeks”- Abe arrived and reviewed the work very early morning (~1am) on 10/30/It was immediately obvious that things had gone horribly wrongA dispute was filed 10/30/with Chase to stop payment on the $paid to AFS on 10/27/as it was extremely obvious that some agreement would have to be come toSee attached “Chase Online - Dispute History”- The first business day after arriving in Houston, Abe called AFS on 10/31/at 1:20pm and 2:53pm and talked with them about how to proceed with resolving the issue- Abe was advised to contact “George” at *** which I did on 11/1/with a list of all grievances and suggested resolutionsNO RESPONSE WAS EVER RECEIVEDSee attached emailFinally we got in touch with Mr*** were he then mentioned about destroying the floors for the 1st time and some other issues that he had with our workWe offered to send our Repback Luis *** to meet with customer to come up with a solution to fix the issues and collect payment which Mr*** agreedThe following day Luis met with the homeowners were he gave them a discount of $for some small issues he had and the issue with the floors at that point Mr*** counter offered $, Luis called the office to get a approval which he got and agreed with Mr*** at that moment- 100% falseYou guys are really bad at this… Abe was offered $discount verbally to which he declinedAbe refused to give a counter offer and requested everything be in writing from this point onThis magical $was never requested and certainly never accepted- Abe contacted Luis (luis***) and “George” (***) on 11/1/with a list of all grievances and suggested resolutionsNO RESPONSE WAS EVER RECEIVEDSee attached emailFunny how no one from AFS EVER put anything in writing… Mr*** told Luis *** have your office call me tomorrow to collect the remainder of the repair billThe following day we called with no answer it took a few days to get a hold of the ***’s, at that point is when were then notified by Mr*** that they would not be paying anymore because the cost to repair the floors and to hire the contactors to do that work would be more than there budget for this property that we should absorb there expenses- More lies, see previous responseIn conclusion Allied Foundation would like to resolve this grievance through mediation- This will be resolved, hence all the work to provide the actual factsRemove the lein immediatelyYou very clearly stated that you destroyed the floorYou forgot to mention that you destroyed the carpet, deck, trim and walls (not cracks from shifting which are of course acceptable, damage from negligence) even in rooms you did no work in!!! - You then filed a lien with ZERO attempts to first collect the remaining fundsNo email, no certified mail, no texts, no calls, nothing! This was even after one of your representatives in billing told Abe “well I guess I’ll just mark the account paid and fire Luis” via phone call on 11/16/o *** **S called Abe, no answer 1:33pm o Abe called *** back at 1:41pm and had the “marked paid” discussionNote * On our contracts paragraph’s # 3, & all state that we do not cover floor Damage, sheetrock , doors, walls etc…… - I am not referring to a single “damage” resulting from foundation workThere was of course tons of drywall cracks, doors not shutting, etcNONE of that is part of this complaint Best Regards, Max *** Customer Service Manager
Regards,

In contact with the customer will be sending out our Engineer either on 10-16-15 Friday or Monday 10-19-15 to look at the problem and address it

Hi There,We have credited the account for months of service and unfortunately discontinued the service due to an overall struggle with the road and trying to provide the service we feel this customer should be receiving. The refund of months will go on his card today. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The proposed resolution from AFS that we, Abraham and Laura ***, AGREE to: Sign a document removing Allied foundation Corpof any future liability associated to this property in questionIf this is agreed upon we will remove the Lien on the property in question ASAP and stop all future litigation.Thank you,Abraham ***

We do apologize and are truly sorry. It should never take this long for a refund to be done. We will call the customer also but have confirmed the check will be cut and in the mail on Thursday.Sorry for not being more timely for the refund, it did slip thru and didn't get to our AP
department on the first request

We are so sorry that you have been able to get wood taken in your trash in the past. Unfortunately our laws have changed as to what we can take in with regular household trash. We are unable to mix the Construction Debris in with regular household trash. There are cases were it
does get taken in error and it used to be okay to take. The drivers behavior has been discussed with him so that will not happen in the future.We at Casella are very sad to lose you as a customer because of this issue, I have gone ahead and credited your account for the balance so you do have a zero balance and the toters have been removed.Thank you

We have called the customer and explained the billing and she is all set. If she needs anything further she will contact us direct