DO NOT SHOP AT THIS DEALER AND OR DEAL WITH LUIS ***, TONY ***, ALEX ***AND OR ELIE ***
08/12: Luis ***, Internet Sales Manager informed me he can offer the car I want at the rate I was looking for I informed him I was coming in at the specific time frame and he said ok
08/12: Luis Ramos was not at the dealer upon my scheduled arrival His manager, Tony ***, said he doesn't know about any such deal from Luis and can't offer me anything close to what he promised me
08/12: I purchased Nissan 370z Nismo Coupe with miles from Assistant Tony *** with key fob and written contract to produce a 2nd key fob upon the seller's return 08/(either obtain existing key fob or pay for it themselves)
08/12: I was informed by both Tony and Eli Yazbek, Finance Manager, that I HAD to purchase and pay for the ~$Satellite Tracking System and that they is no way to uninstall it
08/13: Car was delivered to my house ~18:with just under miles (purchased the night before at miles) Car dealership is ~miles from my home
08/17: Left text for Tony requesting status on 2nd key fob No reply
08/18: Left text for Tony requesting status on 2nd key fob No reply
08/21: Left text for Tony requesting status on 2nd key fob No reply
08/23: Called and informed Tony Jimenez's manager Alex Hamadi informing him the issue He said he/Tony will get back to me
08/24: Called Alex Hamandi for status No reply
08/27: Called Alex Hamandi for status No reply
08/29: Called Crown Dodge’s main switch board that I would take legal action if they do not honor the signed contract
08/29: Elie Yazbek informed me to get a price quote or the key fob from an authorized Nissan dealer ($330)
08/29: I sent the quote to Eli
08/31: Eli confirmed receiving the quote
09/02: Eli informed me that they would not be able to pay the full amount, but only $whoesale price I would receive a check in ~days
09/03: I asked why I am only getting wholesale price of $
09/04: Eli replying to my question, confused by my question, now saying that I will be getting $
09/07: I asked what is the correct amount $or $?
09/14: I have yet to receive a check of any amount from Crown Dodge of Ventura and have not heard back from them ever since
HEAD SALES MANAGER BOB CAME TO MY PERSONAL VEHICLE TRYING TO THREATEN AND FIGHT ME!!!
I went in to test drive a vehicle yesterday, the 5th of September and things were going very wellServando was the sales person helping me and he was by far the best guy I have ever tried to work withWhen it came time to negotiate I was passed off to a sales manager to talk numbersThat sales managed tried to sell me a brand new vehicle when I said I couldn't afford it, I get it you're a cars salesman so no big dealThen we started working price on the used vehicle I was looking atI had told them that I was only willing to pay 17k out the door, manager goes and talks to the head manager at the time Bob (the only Bob that works there), and he comes back and says that the best he can do is 17k plus fees so I would be looking at around $18,OTD, there were some more counter offers but he stuck at $18,OTDI went and thought on it for about 30-minutes came back and spoke with Servando again and he tried to find paperwork and the manager but they were nowhere to be foundI waited for another 30-minutes for the manager and we spoke again, and he tells me that we never made a deal on any price and that he said he bought the car for $17,and that he wouldn't even be able to sell it for $17,plus fees.I was extremely confused and asked him what had changed and if we were still talking about the same car because he told me earlier that he had bought it for 17KHe had me take a seat and he said that he was going to try and talk to the head Sales manager Bob againAfter he came back he told me that the vehicle is listed on the internet for $18,and that's what they would sell it for plus fees so I would be looking at close to 21k OTD, I told him there is no way especially after what we already agreed upon, he went back and talked to Bob again and they said the absolute best they can do is $18,plus fees and if I didn't like it I could take a walkSo I told him that this was absolutely crazy and I'm sorry they are losing my businessAs I walked by the "Shark Tank" Bobs office, I waived a blank check at him goodbye, probably not the most adult thing to do but hey I was a little frustratedAs I'm starting my car to leave Bob runs up to my car puffed up with a not so inviting look on his face and he starts yelling and cussing at me asking if I flipped him off.what in Gods name is going on?!? I explained to him that I did not give him the bird that I simply waived my preapproved auto loan check at him to try and get him to reconsider losing a customer and he continued to ramble sweet inappropriate nothings at me with his chest puffed out like a teenage boy trying to be tough around his friendsI then told him that even if I did give him the bird, which I definitely did not do, why is he running out to my car threatening meI then asked if he was the head sales manager, no response but I already knew the answer, I asked him if he thought it was good idea to be acting like this in front of all his potential customers and fellow employees that he manages and he just asked again why I flipped him offI then told him that I didn't need to deal with this behavior and he told me good cause I don't want your F*ING business hereThis all went down hill so fast, after this experience it makes me not even want to purchase a Jeep, Dodge, or Chrysler vehicle simply because I don't want to find myself in a position where I have to go back to this dealership
PLEASE WATCH YOURSELF IF YOU DECIDE TO GO TO THIS DEALERSHIP, YOU MIGHT FIND YOURSELF IN AN ALTERCATION LIKE THIS.IF YOU DO GO HERE DO YOURSELF A FAVOR AND LEAVE YOUR FAMILY AT HOME, Y***!!
On January 8, we took our Eco/Diesel Dodge Ram Truck to Crown Dodge of Ventura ( we purchased there) for a engine light issuethis is what happenedthe police called us to inform us that a Crown Dodge.service tech driving it to check on issue got in an accidentIt was T-bonedPolice report states it was his faultWe called our insurance immediatelyOne week later Crown had yet to call to tell us what happenedWe decided to go to Crown to talk with management to get some answersAfter being told everyone was in meetings we made it clear we weren't leaving until we spoke with managementD** *** ( head of operations) finally came downHe had no answers for usWhile there we found out that Crown had taken our truck to a repair shop without any authorization from our Insurance ( which was in charge of the claim) Finally our truck was taken to Fix Auto which was certified to repair itFebFix Auto told us they were taking it to a alignment shopThere was
I purchased a car that was used but I was never told nor did I sing anything that said it was a rental carI asked for a copy of it and they sent me a copy of a piece of paper that had an ck initial that is clearly not mineIt was forged and my attorney said it was fraud and his expert was pretty sure it was forgedI could not afford him any longer Ronald Hedding criminal lawI was told it should have been written out in several places and it was notEspecially on the disclosure statement that I did signIn addition they promised a free warranty to miles but they lied put it on the paperwork and I singed it so I was told I can't do anything about it nowHowever I am sure I am not the only person that has had this problemI also received texted from the associate that were inappropriate according to my lawyer that I still haveI did reach out to them and spoke with a Veronica that was in charge before getting a lawyer to try and come to some resolutionShe blew me off tho
I brought my Jeep Overland to the service department in March after the battery was fully discharging after use A new battery was not the remedy They found that it needed a new electronic motherboard replacement and ordered it A piece finally arrived months later, and it was the wrong part Cliff said the correct piece had been reordered It is now almost August and nearly months later, and no one has contacted me nor responded to my calls nor emailed me back after several attempts I have children and can no longer be without my vehicle It has already been an enormous inconvenience I would hope at this point to at least be offered a rental I would also like to contact the manufacturer myself to better understand the delay of this electronic part
On December 14, 2017, I went to Crown Dodge to purchase a vehicleI was already pre-approved for an auto loanThe sales rep A***, Then told me I had to fill out an auto loan application with my social security number to verify who I was and to also register my vehicleThe information they presented did not make any senseI asked him how is this to verify who I am and for registration purposesHe then stated it's California LawI then told him to show me where it states that I have to provide my personal information along with my social security number on a auto loan applicationHe could not provide any proof that supported what he statedI then spoke to the manager of the finance department, I do not rememeber his name and stated the same statement as A***Telling me I needed to fill out the auto loan application to verify who I am, where I'm going to register the vehicle and for ofaoc(The Office of Foreign Assets Control) checkI was not comfortable with providing that inf
On 1/30/I received a call from the finance manager *** at Crown Dodge in VenturaHe explained to me that I could lower my monthly payment since he made an error on the residual and that the residual is higher than in my contract and what does lower my monthly paymentI said I would have no problem paying less every month but would request a copy of the contract for me to review prior to signing it*** forward me a picture message of the contract and as I reviewed it I noticed he had lowered my annual mileage from 12,miles which I currently have two 10,miles a yearI called *** immediately at Crown Dodge and asked why is it say 10,and not 12,as I currently haveHe began to shuffle his words and indirectly tell me that I wanted 10,miles a year not the 12,I simply replied that I do not want fewer miles and would like to know if he makes the correction to the contract with 12,miles a year with my monthly rate still go down based on this “new” resid
Per Phone call with Chrysler on 08.27.2018, they stated that the car had been out of the plant since December A BPRR (Basic Prep Road Ready) was supposedly completed when it left the plantA dealership must do a PDI (Pre-delivery Inspection) to make the vehicle road safeWithout actually confirmation of the documents, I am to believe that both the Plant and Dealership failed to provide a safe vehicle to my familyAs of today as stated above the car has not had a PDI (Unless otherwise the dealership can prove) which in fact we are driving an unsafe vehicleChrysler Corpneeds to know what their dealerships are doing just to sell a vehicleOn we drove up to Crown Dodge which is about miles/ 2hour drive from where we live to purchase a Chrysler Pacifica Touring L and ultimately purchased a Chrysler Pacifica LimitedOn I text the Sales Person because we noticed the front left headlamp outHis response was that any dealer can fix that and he
Just had a rental re-roofed and new gutters installed by Roof LifeTheir estimate was lower than all the othersJosh was very helpful in helping me decide on color, always returned my calls and addressed my concernsExcellent workmanship, professional crew and helpful staffThey left the site spotless Happy tenants which is importantIf you need a new roof or re-roof call Roof Life Company, I highly recommend themHonest and dependable company
I took my car for service about weeks agoThey keept telling me that the my car was not ready yetToday I receive a call from the dealership telling me that my car was stolen from there service yardI told them how is that possible? I asked where are the keys to the car? They stated that they always leave the keys inside the car
Crown Dodge was to do repair work on my car that was vandalizedThe job they did was unsatisfactory, they installed a dead battery, and didn't fix any of the electrical problemsI went through insurance to have the car repaired and the insurance company was the one who contacted Crown Dodge about charging me for a car that did not get fix correctlyI am a disabled person and I need my car to be reliable and on a fixed income I cannot afford a car company take advantage of me when all my money goes toward me having a place to liveSomeone needs to talk to this new service manager Robert Sanchez and let him know he does not have the right to override the decision of the BARRobert Sanchez cannot string me along to make a point that he is the new service manager and he will do what he wants when he wantsHe does not have the power to deny me my judgement and refund my moneyBar reference number CP 0***
Don't buy from Crown Dodge Ventura, Ca I'm a native CalifornianWe went in to buy a car and did Elie in finance made the deal Bought the car and drove it off the lot Elie then called and said we had to return the car and take old car back Elie said they have to increase interest rate by10% Elie offered to pay me $to write a review So corrupt!!Elie lied about the interest rate we were approved for, then said it was illegal to do the deal at 5.x% but not 14% interest So corrupt!! Elie then insulted me by suggesting I don't know English DON"T GO TO CROWN DODGE IN VENTURA, you'll be sorry you did
This business is a jokethey constantly lie about every aspect of their businessthey do not honor any of their deals or agreements and are the most unprofessional group of individuals I have ever had the displeasure to do business withstay away from this dealership at all cost
On 9-27-I dropped my truck,a Dodge Ram truck off at Crown dodge service center for a check engine light which was for a faulty catalytic converter and EGR valve malfunction all primary areas for the emissions system on my diesel truckDuring that time I had not heard from any service representative until Friday afternoon 9-29-which was initiated by me calling them to find out the statusI was directed to the service dispatcher Rodney,who then told me they were just getting around to it,he said it would be done in a couple of hoursThat seemed very surprising to me that they could diagnose the problem and put the necessary new parts on in just a couple of hours! As if it were timed Rodney called me a few hours later saying it wasn't a catalytic or EGR problem at all, it was the computer needing updatingVery suspicious since I am all to familiar with auto mechanicsNevertheless I took this man for his word, why would he lie to meI expressed that I would not be abl
I took my car in for transmission issues The car didn't want to startI took car in twice for same problemAround the same time I rcvd a letter from safety recall for a transmission control module for the Dodge Dart so I mentioned this when I took the car in for repairThey told me both times that they didn't have in stock (they needed to order it)I filed a complaint with Angel my case mgr the second time I took the car in for repair with Chrysler the manufactureThey said they talked to R*** the Crown Dodge Mgr and said that they would get the part expedited & I still haven't heard back from them They are very hard to get a hold of This has been since 1/4/
I traded in a vehicle and I leased a vehicle at crown dodge on July 5th today is July 29thThey have not paid of the vehicle I traded in now I am days past due on my old vehicle because I have an outstanding loan with themThey have also not filed the paper work with my leasinh company and I can't make a paymentI am out of the area because of work and can go in personI have left several voice mails and no one has got back to me
I purchased Chrysler LX on 9/14/at Crown DodgeThe car came with a (Life-Time Power train warranty) covering Engine, transmission and rear differentialA check engine light came on my car and I drop it off at Crown Dodge on 7/18/the Diagnostic took up to weeks and the parts took another week to arrive and After weeks They said, my car is readyAfter driving the car home, I open the hood and discover the Air Filter system was loose and vibrated, the interior was covered with dirt and dust and came with a oily StenchI took my car to Reed's Automotive in Thousand Oaks, Ca to double check on Crown Dodge RepairsReed's said, the Exhaust system was NOT installed correctly and is hitting the right side of the exhaust tunnelAlso #check engine lights came on! PO303-CYLINDER #Misfire Detected and PO203-Fuel injector #circuit openI called Crown Dodge Manager R*** *** ###-###-#### on 9/5/He said, he need to investigate the matter and would call me back
this dealership has been shady from the get gowe bought a jeep wrangler the basic model not knowing it didn't have keyless entry because the salesman D*** ayala had us test drive the wrong carwhen we worked out the deal the general manager Jordan helped us and said we wouldn't have a first payment for the first months which was a lie because when we filled out paperwork with finance they said it was daysthen Jordan was the one who called our ex-financer (kia) to obviously get the payoff amounts so they can work it out with their bank(didnt think of checking ourselves)we get home and noticed it didn't come with keyless entry and we have kids so we need thatmy husband imidiatly goes back to the dealership and tells them our concernD*** said he had spoke to the owner and they would just swap it with one that did have itso he told my husband to go the next day because that's when they got their shipment in so my husband goes the next day and D*** told him t
Crown dodge is an unethical car dealershipOne of their now ex salesmen Angel unethically sold me my car through coercion and badgeringHe took advantage of the fact that I had adverse credit and made a falsified statement "banks will not give you an loan on a used car, due to your bad credit"He first attempted to pressure me into allowing my prior car (Pontiac G6) to go into collections so that I can then purchase my present car ChryslerI walked away after advice from their current financial advisor Ira The next day Angel continuously hounded me about coming back to try and close the deal againHe said he was able to get my payments to a conformable price etcI go back to the dealership due to angel continuously calling and texting me and he promises a monthly car payment that did not come to pass after giving him my downpaymentAfter paying the downpayment a week later he "said theres nothing we can do to change the payment after you talk to financial its out my hands, but
DO NOT SHOP AT THIS DEALER AND OR DEAL WITH LUIS ***, TONY ***, ALEX ***AND OR ELIE ***
08/12: Luis ***, Internet Sales Manager informed me he can offer the car I want at the rate I was looking for I informed him I was coming in at the specific time frame and he said ok
08/12: Luis Ramos was not at the dealer upon my scheduled arrival His manager, Tony ***, said he doesn't know about any such deal from Luis and can't offer me anything close to what he promised me
08/12: I purchased Nissan 370z Nismo Coupe with miles from Assistant Tony *** with key fob and written contract to produce a 2nd key fob upon the seller's return 08/(either obtain existing key fob or pay for it themselves)
08/12: I was informed by both Tony and Eli Yazbek, Finance Manager, that I HAD to purchase and pay for the ~$Satellite Tracking System and that they is no way to uninstall it
08/13: Car was delivered to my house ~18:with just under miles (purchased the night before at miles) Car dealership is ~miles from my home
08/17: Left text for Tony requesting status on 2nd key fob No reply
08/18: Left text for Tony requesting status on 2nd key fob No reply
08/21: Left text for Tony requesting status on 2nd key fob No reply
08/23: Called and informed Tony Jimenez's manager Alex Hamadi informing him the issue He said he/Tony will get back to me
08/24: Called Alex Hamandi for status No reply
08/27: Called Alex Hamandi for status No reply
08/29: Called Crown Dodge’s main switch board that I would take legal action if they do not honor the signed contract
08/29: Elie Yazbek informed me to get a price quote or the key fob from an authorized Nissan dealer ($330)
08/29: I sent the quote to Eli
08/31: Eli confirmed receiving the quote
09/02: Eli informed me that they would not be able to pay the full amount, but only $whoesale price I would receive a check in ~days
09/03: I asked why I am only getting wholesale price of $
09/04: Eli replying to my question, confused by my question, now saying that I will be getting $
09/07: I asked what is the correct amount $or $?
09/14: I have yet to receive a check of any amount from Crown Dodge of Ventura and have not heard back from them ever since
HEAD SALES MANAGER BOB CAME TO MY PERSONAL VEHICLE TRYING TO THREATEN AND FIGHT ME!!!
*ING business hereThis all went down hill so fast, after this experience it makes me not even want to purchase a Jeep, Dodge, or Chrysler vehicle simply because I don't want to find myself in a position where I have to go back to this dealership
I went in to test drive a vehicle yesterday, the 5th of September and things were going very wellServando was the sales person helping me and he was by far the best guy I have ever tried to work withWhen it came time to negotiate I was passed off to a sales manager to talk numbersThat sales managed tried to sell me a brand new vehicle when I said I couldn't afford it, I get it you're a cars salesman so no big dealThen we started working price on the used vehicle I was looking atI had told them that I was only willing to pay 17k out the door, manager goes and talks to the head manager at the time Bob (the only Bob that works there), and he comes back and says that the best he can do is 17k plus fees so I would be looking at around $18,OTD, there were some more counter offers but he stuck at $18,OTDI went and thought on it for about 30-minutes came back and spoke with Servando again and he tried to find paperwork and the manager but they were nowhere to be foundI waited for another 30-minutes for the manager and we spoke again, and he tells me that we never made a deal on any price and that he said he bought the car for $17,and that he wouldn't even be able to sell it for $17,plus fees.I was extremely confused and asked him what had changed and if we were still talking about the same car because he told me earlier that he had bought it for 17KHe had me take a seat and he said that he was going to try and talk to the head Sales manager Bob againAfter he came back he told me that the vehicle is listed on the internet for $18,and that's what they would sell it for plus fees so I would be looking at close to 21k OTD, I told him there is no way especially after what we already agreed upon, he went back and talked to Bob again and they said the absolute best they can do is $18,plus fees and if I didn't like it I could take a walkSo I told him that this was absolutely crazy and I'm sorry they are losing my businessAs I walked by the "Shark Tank" Bobs office, I waived a blank check at him goodbye, probably not the most adult thing to do but hey I was a little frustratedAs I'm starting my car to leave Bob runs up to my car puffed up with a not so inviting look on his face and he starts yelling and cussing at me asking if I flipped him off.what in Gods name is going on?!? I explained to him that I did not give him the bird that I simply waived my preapproved auto loan check at him to try and get him to reconsider losing a customer and he continued to ramble sweet inappropriate nothings at me with his chest puffed out like a teenage boy trying to be tough around his friendsI then told him that even if I did give him the bird, which I definitely did not do, why is he running out to my car threatening meI then asked if he was the head sales manager, no response but I already knew the answer, I asked him if he thought it was good idea to be acting like this in front of all his potential customers and fellow employees that he manages and he just asked again why I flipped him offI then told him that I didn't need to deal with this behavior and he told me good cause I don't want your F
PLEASE WATCH YOURSELF IF YOU DECIDE TO GO TO THIS DEALERSHIP, YOU MIGHT FIND YOURSELF IN AN ALTERCATION LIKE THIS.IF YOU DO GO HERE DO YOURSELF A FAVOR AND LEAVE YOUR FAMILY AT HOME, Y***!!
On January 8, we took our Eco/Diesel Dodge Ram Truck to Crown Dodge of Ventura ( we purchased there) for a engine light issuethis is what happenedthe police called us to inform us that a Crown Dodge.service tech driving it to check on issue got in an accidentIt was T-bonedPolice report states it was his faultWe called our insurance immediatelyOne week later Crown had yet to call to tell us what happenedWe decided to go to Crown to talk with management to get some answersAfter being told everyone was in meetings we made it clear we weren't leaving until we spoke with managementD** *** ( head of operations) finally came downHe had no answers for usWhile there we found out that Crown had taken our truck to a repair shop without any authorization from our Insurance ( which was in charge of the claim) Finally our truck was taken to Fix Auto which was certified to repair itFebFix Auto told us they were taking it to a alignment shopThere was
My vehicle was improperly repaired at Crown Chrysler Dodge Jeep Ram in VenturaSee attatched document for details
I purchased a car that was used but I was never told nor did I sing anything that said it was a rental carI asked for a copy of it and they sent me a copy of a piece of paper that had an ck initial that is clearly not mineIt was forged and my attorney said it was fraud and his expert was pretty sure it was forgedI could not afford him any longer Ronald Hedding criminal lawI was told it should have been written out in several places and it was notEspecially on the disclosure statement that I did signIn addition they promised a free warranty to miles but they lied put it on the paperwork and I singed it so I was told I can't do anything about it nowHowever I am sure I am not the only person that has had this problemI also received texted from the associate that were inappropriate according to my lawyer that I still haveI did reach out to them and spoke with a Veronica that was in charge before getting a lawyer to try and come to some resolutionShe blew me off tho
I brought my Jeep Overland to the service department in March after the battery was fully discharging after use A new battery was not the remedy They found that it needed a new electronic motherboard replacement and ordered it A piece finally arrived months later, and it was the wrong part Cliff said the correct piece had been reordered It is now almost August and nearly months later, and no one has contacted me nor responded to my calls nor emailed me back after several attempts I have children and can no longer be without my vehicle It has already been an enormous inconvenience I would hope at this point to at least be offered a rental I would also like to contact the manufacturer myself to better understand the delay of this electronic part
On December 14, 2017, I went to Crown Dodge to purchase a vehicleI was already pre-approved for an auto loanThe sales rep A***, Then told me I had to fill out an auto loan application with my social security number to verify who I was and to also register my vehicleThe information they presented did not make any senseI asked him how is this to verify who I am and for registration purposesHe then stated it's California LawI then told him to show me where it states that I have to provide my personal information along with my social security number on a auto loan applicationHe could not provide any proof that supported what he statedI then spoke to the manager of the finance department, I do not rememeber his name and stated the same statement as A***Telling me I needed to fill out the auto loan application to verify who I am, where I'm going to register the vehicle and for ofaoc(The Office of Foreign Assets Control) checkI was not comfortable with providing that inf
On 1/30/I received a call from the finance manager *** at Crown Dodge in VenturaHe explained to me that I could lower my monthly payment since he made an error on the residual and that the residual is higher than in my contract and what does lower my monthly paymentI said I would have no problem paying less every month but would request a copy of the contract for me to review prior to signing it*** forward me a picture message of the contract and as I reviewed it I noticed he had lowered my annual mileage from 12,miles which I currently have two 10,miles a yearI called *** immediately at Crown Dodge and asked why is it say 10,and not 12,as I currently haveHe began to shuffle his words and indirectly tell me that I wanted 10,miles a year not the 12,I simply replied that I do not want fewer miles and would like to know if he makes the correction to the contract with 12,miles a year with my monthly rate still go down based on this “new” resid
Per Phone call with Chrysler on 08.27.2018, they stated that the car had been out of the plant since December A BPRR (Basic Prep Road Ready) was supposedly completed when it left the plantA dealership must do a PDI (Pre-delivery Inspection) to make the vehicle road safeWithout actually confirmation of the documents, I am to believe that both the Plant and Dealership failed to provide a safe vehicle to my familyAs of today as stated above the car has not had a PDI (Unless otherwise the dealership can prove) which in fact we are driving an unsafe vehicleChrysler Corpneeds to know what their dealerships are doing just to sell a vehicleOn we drove up to Crown Dodge which is about miles/ 2hour drive from where we live to purchase a Chrysler Pacifica Touring L and ultimately purchased a Chrysler Pacifica LimitedOn I text the Sales Person because we noticed the front left headlamp outHis response was that any dealer can fix that and he
Just had a rental re-roofed and new gutters installed by Roof LifeTheir estimate was lower than all the othersJosh was very helpful in helping me decide on color, always returned my calls and addressed my concernsExcellent workmanship, professional crew and helpful staffThey left the site spotless Happy tenants which is importantIf you need a new roof or re-roof call Roof Life Company, I highly recommend themHonest and dependable company
I took my car for service about weeks agoThey keept telling me that the my car was not ready yetToday I receive a call from the dealership telling me that my car was stolen from there service yardI told them how is that possible? I asked where are the keys to the car? They stated that they always leave the keys inside the car
Crown Dodge was to do repair work on my car that was vandalizedThe job they did was unsatisfactory, they installed a dead battery, and didn't fix any of the electrical problemsI went through insurance to have the car repaired and the insurance company was the one who contacted Crown Dodge about charging me for a car that did not get fix correctlyI am a disabled person and I need my car to be reliable and on a fixed income I cannot afford a car company take advantage of me when all my money goes toward me having a place to liveSomeone needs to talk to this new service manager Robert Sanchez and let him know he does not have the right to override the decision of the BARRobert Sanchez cannot string me along to make a point that he is the new service manager and he will do what he wants when he wantsHe does not have the power to deny me my judgement and refund my moneyBar reference number CP 0***
Don't buy from Crown Dodge Ventura, Ca I'm a native CalifornianWe went in to buy a car and did Elie in finance made the deal Bought the car and drove it off the lot Elie then called and said we had to return the car and take old car back Elie said they have to increase interest rate by10% Elie offered to pay me $to write a review So corrupt!!Elie lied about the interest rate we were approved for, then said it was illegal to do the deal at 5.x% but not 14% interest So corrupt!! Elie then insulted me by suggesting I don't know English DON"T GO TO CROWN DODGE IN VENTURA, you'll be sorry you did
This business is a jokethey constantly lie about every aspect of their businessthey do not honor any of their deals or agreements and are the most unprofessional group of individuals I have ever had the displeasure to do business withstay away from this dealership at all cost
On 9-27-I dropped my truck,a Dodge Ram truck off at Crown dodge service center for a check engine light which was for a faulty catalytic converter and EGR valve malfunction all primary areas for the emissions system on my diesel truckDuring that time I had not heard from any service representative until Friday afternoon 9-29-which was initiated by me calling them to find out the statusI was directed to the service dispatcher Rodney,who then told me they were just getting around to it,he said it would be done in a couple of hoursThat seemed very surprising to me that they could diagnose the problem and put the necessary new parts on in just a couple of hours! As if it were timed Rodney called me a few hours later saying it wasn't a catalytic or EGR problem at all, it was the computer needing updatingVery suspicious since I am all to familiar with auto mechanicsNevertheless I took this man for his word, why would he lie to meI expressed that I would not be abl
I took my car in for transmission issues The car didn't want to startI took car in twice for same problemAround the same time I rcvd a letter from safety recall for a transmission control module for the Dodge Dart so I mentioned this when I took the car in for repairThey told me both times that they didn't have in stock (they needed to order it)I filed a complaint with Angel my case mgr the second time I took the car in for repair with Chrysler the manufactureThey said they talked to R*** the Crown Dodge Mgr and said that they would get the part expedited & I still haven't heard back from them They are very hard to get a hold of This has been since 1/4/
I traded in a vehicle and I leased a vehicle at crown dodge on July 5th today is July 29thThey have not paid of the vehicle I traded in now I am days past due on my old vehicle because I have an outstanding loan with themThey have also not filed the paper work with my leasinh company and I can't make a paymentI am out of the area because of work and can go in personI have left several voice mails and no one has got back to me
I purchased Chrysler LX on 9/14/at Crown DodgeThe car came with a (Life-Time Power train warranty) covering Engine, transmission and rear differentialA check engine light came on my car and I drop it off at Crown Dodge on 7/18/the Diagnostic took up to weeks and the parts took another week to arrive and After weeks They said, my car is readyAfter driving the car home, I open the hood and discover the Air Filter system was loose and vibrated, the interior was covered with dirt and dust and came with a oily StenchI took my car to Reed's Automotive in Thousand Oaks, Ca to double check on Crown Dodge RepairsReed's said, the Exhaust system was NOT installed correctly and is hitting the right side of the exhaust tunnelAlso #check engine lights came on! PO303-CYLINDER #Misfire Detected and PO203-Fuel injector #circuit openI called Crown Dodge Manager R*** *** ###-###-#### on 9/5/He said, he need to investigate the matter and would call me back
this dealership has been shady from the get gowe bought a jeep wrangler the basic model not knowing it didn't have keyless entry because the salesman D*** ayala had us test drive the wrong carwhen we worked out the deal the general manager Jordan helped us and said we wouldn't have a first payment for the first months which was a lie because when we filled out paperwork with finance they said it was daysthen Jordan was the one who called our ex-financer (kia) to obviously get the payoff amounts so they can work it out with their bank(didnt think of checking ourselves)we get home and noticed it didn't come with keyless entry and we have kids so we need thatmy husband imidiatly goes back to the dealership and tells them our concernD*** said he had spoke to the owner and they would just swap it with one that did have itso he told my husband to go the next day because that's when they got their shipment in so my husband goes the next day and D*** told him t
Crown dodge is an unethical car dealershipOne of their now ex salesmen Angel unethically sold me my car through coercion and badgeringHe took advantage of the fact that I had adverse credit and made a falsified statement "banks will not give you an loan on a used car, due to your bad credit"He first attempted to pressure me into allowing my prior car (Pontiac G6) to go into collections so that I can then purchase my present car ChryslerI walked away after advice from their current financial advisor Ira The next day Angel continuously hounded me about coming back to try and close the deal againHe said he was able to get my payments to a conformable price etcI go back to the dealership due to angel continuously calling and texting me and he promises a monthly car payment that did not come to pass after giving him my downpaymentAfter paying the downpayment a week later he "said theres nothing we can do to change the payment after you talk to financial its out my hands, but