CashForGamers.com

We sent in video games 4 weeks ago and have yet to receive payment. We sent in video games 4 weeks ago and have yet to receive payment. I've attempted to contact the company three times via email, once on their [redacted] page and attempted to call the number listed with the Revdex.com and to date no one has responded. We sent the games in and selected PayPal as our preferred payment method yet haven't received anything despite confirmation they do in fact have the video games. Our order is #[redacted]Desired SettlementPayment that was promised for sending in gamesBusiness Response Hi [redacted],Our records show that your payment was successfully deposited into your [redacted] account on 04/19/16. Also, you confirmed receipt of payment via email to us. We added the extra games you mailed in to your order total; however, there was an $8 refurbishing fee on your order because 90% of the games sent in were incredibly scratched and required a lot of TLC to repair.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Although I did receive payment, it wasn't until AFTER this complaint was filed, numerous emails and a post to their [redacted] page. "90%" of the games were not scratched.

where are the games I ordered from cash for gamers im looking for my gamesim looking for my gamesDesired Settlementim looking for my games from cash for gamersBusiness Response Hi [redacted],As we have told you on Facebook and over numerous emails, we do not sell video games on our website. CashForGamers is a website that allows consumers to trade-in their unwanted video games, not purchase them.

Sent in a trade in order and have not received any payment or communication since it was received at their facility a week ago.Sent in an order [redacted] for $165 on august 25th, it was received on September 11th, and sits there in "processing" with no payment sent to me! I see they have over a 150 complaints sent against them, I would like my money from this fraudulent company before I have to involve my lawyer!Desired SettlementI want the agreed upon payment sent to my [redacted] account immediately,[redacted]Business Response [redacted] sent us 10x of a sealed Disney Infinity 2.0 game that appear to to stolen. We suspect the games were stolen or purchased with a stolen credit card, so we immediately mailed them back and rejected the order. Here is the tracking number for his returned package:[redacted]. After we informed him that we had to reject his order and mailed it back, he kept calling us frauds and threatening us. When we explained to him why we rejected his order becasue of suspicious stolen goods he deleted his initial post on [redacted] and began to private message us threats.We have done our part on this and the items were mailed back to the customer. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They sent me 10 open used games from gamestop, if I sent factory sealed games I would like them back :) my lawyer is going to have a field day with them and I have several interested parties giving depositions in order to build a class action lawsuitFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You continue to lie, I would like my sealed copies of these games that you claim you got back, you refused the order because they were all "factory sealed" yet I received opened used games back. I am going to the police next.Final Business Response Hi [redacted],Thank you for providing proof of purchase, this has been all we were asking for and the first time you have provided this to us.As promised we will gladly buy these games back from you since we can see that you acquired them legitimately. As promised we will buy them at the price originally quoted. Please send them into us (also let us know of the tracking number to track the shipment) and once we receive them we will issue a payment.We're sorry it had come to this but please understand that your 10 games appeared to be stolen merchandise.Kindly,CFG

I delivered games and consoles to CashForGamers using a label sent to me by the company. According to [redacted] tracking, this package was sent on 8/12/2015 at 2:28:23pm and was received on 8/14/2015 at 1:10pm. Since then, I have contacted the company twice through the "Contact Us" section of the website in an effort to see the progress of my deliver and promised payment. I have the itemized invoice for everything sent as well as the agreed on payment from the company's website. I have had no updates on payment as of 9/22/2015.Product_Or_Service: Trade in games/consoles for paymentOrder_Number: [redacted]Desired SettlementI would like the agreed upon payment of $339.58 delivered to me through check or deposited in to my [redacted] account.Business Response Hi [redacted],Can you please provide us a tracking number for your order. We do not see that it was delivered to us. With the tracking number we can call USPS and try to identify where it is at.Please email us at [email protected] you,CFGConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I emailed to the address given, [email protected], on October 2 with the requested information and have had no response. For reference, the tracking number is:[redacted]The package was sent with a shipping label that was provided to me by the company and the tracking number shows the package as successfully delivered. Please advise if there is anything else I can do to help clear up any confusion on this matter.Final Business Response HI [redacted],We are looking into this with the Post Office and will be back to your shortly.We never received your package and we are investigating why. Rest assured we will make sure this is straightened out.Kindly,CFGFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not heard back from the company at this point since the message on here from 10/20 and am hopeful we will resolve this issue once the package is found. The tracking number still shows that the delivery was completed. Please let me know if there is anything I can do to help expedite reaching the desired resolution. Fore reference, here is the tracking number:[redacted]Thank you for your time.

I used the Cash for Gamers website to sell the company various used games and video game consoles on 1/17/2016. Order ID # [redacted] totaling $69.95 after a $1.50 payment method fee. I had additional items to sell, and at the direction of their website, I added them to the shipment which I estimate would have add between $25 and $35 to my total order payment. I opted for Cash for Gamers to send me a box and a prepaid shipping label. I used the box they provided from the Post Office and sent the games to Cash for Gamers using their prepaid label, Package ID [redacted] on [redacted]. The box was received by Cash for Gamers on 2/22/2016 according to the [redacted]. Since then, I've submitted no less that two requests for an update from Cash for Gamers and have not gotten a response and nor has the status of my order changed from shipped supplies.Product_Or_Service: Cash for used video games and consolesOrder_Number: [redacted]Desired SettlementPayment for the video games and video game handheld consoles I shipped to the Cash for Gamers. Business Response [redacted]Document Attached[redacted]Payment was issued and delivered on 04/05/16.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)While CashforGamers.com did reimburse me for the initial order, I included about $35 worth of additional items they've ignored. I did receive the check and cashed it but would,like payment for the additional items I included. Per their website, they stated add items to your order and they would inventory the items and add it to the payment amount. Thank you

I would highly advise this company for selling your games. I did have a slightly longer wait, but they sent me an email to apologize and at the same time I was paid. So even if you have to wait a bit more It is still worth it. ","pos-4

My order number is [redacted]I received email confirmation of my order on 6/17/16. As of 7/27/16 I have not received payment.Order number: [redacted]On 6/17/16, I received an email confirming that my package had arrived at CashForGamers facility as was being placed into processing. No communication had been made within two weeks so I emailed asking about the situation to which there, as of 7/27/16, has been no response. I sent in a large quantity of hardware and games and simply want the money I am owed.The payment amount provided by CashForGamers is: $142.25Payment through PayPal via email was selected.No associate names were provided.Desired SettlementI simply want the money that I am owed given the products I sent to CashForGamers.

(My Order is #[redacted])
Used this service about three times already, and it has been better than before in terms of the process.
It's a good way to obtain more money than looking into local gaming stores or putting up an auction.
They'll buy any game/accessory/console you got, even if you think it's obscure or worth nothing.
I have had no problems before but waiting is an important key factor.","pos-1

I never received payment for merchandise sent to this company. I got an email confirming receipt, but no correspondence since. Messages unanswered.I Sent box of merchandise via [redacted] (priority mail, package ID # [redacted]), which was confirmed received by the company on 25 February in an email which said "Your game(s) and/or console(s) are currently going through our inspection process to verify their condition. We'll be in touch with you shortly after we are done processing the items." I never heard anything after that and am owed $151.62 in payment.Desired SettlementContact from company, explanation, payment for merchandise. Final Consumer Response The company eventually resolved my complaint (sent me my money). They were unresponsive to email/phone, but eventually responded to me on [redacted]. Unbelievable. Too many stories like this not to believe it is the company's tacit business model to receive merchandise, promptly slow roll/ignore the payment process, and expect their "customers" to not have the wherewithal or persistence to keep after them when payment is never given...Very shady.

Dear Revdex.com, On August 31 I sent a package full of games to Cash for Gamers so they can examine them and eventually sell them and then send me a check with the money I've earned from my games. But it's been almost 2 months since I sent them my package and I still haven't received any email or word from them stating that they have recieved my package so I'm starting to get a bit worried. On September 21 I emailed Cash for Gamers wondering why they haven't contacted me about my package of games yet and they specifically wrote: "The tracking information does say it was delivered, but we haven't received your order yet. We are having this issue with a small chunk of our customers who had orders delivered on September 3rd and we are guessing that our local [redacted] has forgotten to forward a hamper of orders to our facility. We will contact [redacted] today for an update. Regardless of the outcome, you will still be paid for your order because of the proof of delivery. Thanks!"So judging by that email they said that even though they haven't recieved my package they said that they'll pay me my cash whether they recieved it or not, and it's supposed to take around 5-8 days for the check to be delivered. It's been almost a month since I sent that email and I still haven't gotten the check they were supposed to send me. Now I'm getting worried so now I come to ask Revdex.com for your assistance in helping me get my money from them. Please help me out however you can Revdex.com. Sincerely, [redacted]Product_Or_Service: PackageOrder_Number: [redacted]Account_Number: Permit #: [redacted]Desired SettlementMy desired solution is for either to have these Cash for Gamer guys send me my package back, or for them to give me the $83.80 they owe me for my games. Either option would make me feel much better.Business Response Hi[redacted]While we are in communication with you regarding your email, we are trying to track down your package which was never delivered to our office despite the Post Office's tracking. Please close this case when you are satisfied it is resolved.Thank you,CFG

Order [redacted]
The service is relatively good; a little slow on payment but I would recommend it to any gamer who wants to turn in old games not being used for extra cash. It's defiantly easier then other services out there, and the pricing is fair.","pos-2

I used cashforgamers.com to sell a Playstation 2 with lots of games and some accessories as well as a Nintendo DSI XL with games. I processed a quote online on 6/6/16 and shipped the games right away. I was notified via email that my package had been received on 6/15/16 and also received a counter offer for the games by email on the same day which I accepted. I chose to receive payment by[redacted]. After a few days without any word on the payment status, I emailed their customer service. It took a couple of days to receive a response. On June 20, I was told that payment would be deposited to my[redacted] account on Friday, June 24. When payment was still not received, I emailed them again on June 25th and have still not heard back from them or received payment.Order #[redacted]Order_Number: [redacted]Desired SettlementI want the $59.82 due to me on order#[redacted] deposited into my [redacted] account as agreed immediately.Final Consumer Response

Cashforgamers.com received my items and never paid me. They sent me confirmation emails of receipt.From 12/13/2014 and 12/15/2014 I opened 3 orders with cashforgamers to sell my games and be paid via [redacted]. I packed them all together in one box and shipped to their address. I received 3 emails on 1/4/2015 stating that the orders are received and being processed. [redacted] for $47.15, 15439 $2.00, and [redacted] $4.00. I have attempted to contact cashforgamers via their contact form, as well as a reply to a marketing email yesterday to [redacted] Today I sent another email to [email protected] (found via Revdex.com website), and also tried contacting via instagram direct message. I have never received a response. Of course, there is no email address or phone number listed on their website.Desired SettlementI would like cashforgamers to send me my payment or return my items.Business Response Hi [redacted],We have been looking into your case and trying to determine what went wrong. We can see that a [redacted] payment was sent but it appears that perhaps to wasn't claimed. Please give us a little more time and we'll get down to the bottom of it.We're sorry and we will make sure this is made right.Kindly,CFG

Order number is 175113. I would like to get paid as soon as possible. Cashforgamers said money would be desposited last Friday june 24. no payment yetSo I sent in my games to cashforgamers on June 12th, on June 17th I got the confirmation that they received my order and that it was being processed. Last week I emailed them and 3 days later the guy said I would have my money deposited last Friday June 24. The total payment I was expected to receive was 95.50$. I have not gotten paid yet and emailed fhem almost everyday this week with no response. I have pictures of emails and have emails where they said the money would be deposited. My order number is 175113. I would like to be paid as soon as possible. Desired SettlementI would like to get paid back in full my $95.50 as soon as I can

I sold my games to this company expecting cash back in return but I have yet to receive the money designated to me. Order#: [redacted]Order#: [redacted]Payment: $182.23 or more3-21-16I have payment due to me by this company but I have yet to receive it. I have made numerous attempts to get in contact with them but they have yet to answer. I must stress that am a month over due for payment from this company. I have received no answer since last month.Desired SettlementExpecting due payment from this company.Business Response Hi [redacted],We're sorry to hear that. The PlayStation 4 that was sent in was missing it's hard drive and could not boot up; however, we have issued you full payment for your orders without any deductions. It looks like the checks we sent you were cashed on 04/26/16. If you need anything else, please let us know. Thanks!Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)That's not an excuse to keep me waiting an entire month without an answer even know I made numerous attempts to contact you. And yes, you did deduct payment from check. I received less than what was issued to me via the quota. I received 20-30% less. So no, this does not make up for everything.Final Business Response Hello,The deduction was made for the following reasons:Your original quote stated that you would submit a PlayStation 4 controller + Cords along with the console, along with the game [redacted] vs. [redacted] ([redacted]). These items were NOT included in your order shipment, so they were deducted from the quote. You were not paid for items that you did not sell, but quoted to. Thanks. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The [redacted] vs. was inculded. It was just in one of the cases of the other games.

I submitted my games in December 2014 and was told they were received and they were all in good condition. I followed up in March and asked when I could expect the amount that I was promised-$80.00. I was told the order was being processed. It's now 4/20/15 and I asked again. I was again told it was being processed. I asked when I could expect this transaction to be concluded and got no response. Their turn around time is ridiculous. They sure get you the postage paid box quickly so you can mail your stuff to them. After that, good luck! I would not recommend this business. They do not produce the result that they promise. At this point, I'm not confident I will ever be paid.","neg-1

Everything went smoothly and exactly as described on the site. I was emailed a pre-paid packing slip, I sent the games to them, they received and reviewed the contents, then they sent me the money via [redacted]. I thought that the pricing was very fair and the lack of fees made it a much better option than selling anywhere else. I hope to work with them again and I will be letting all of my friends know about the great experience I had!","pos-3

I received confirmation of my sale to 'CashForGamers' and confirmation that they received my package, but never received my due payment via [redacted].I used 'CashForGamers' to sell some old video games, and devices and placed my order confirming my sale to them for $41.30. I shipped the items using the prepaid shipping label provided by 'CashForGamers' and a week late received a confirmation email that they had received my package and my payment would be processed via [redacted] soon. Now, three months later I have still not received my payment and they have failed to reply to my multiple email complaints.Desired SettlementI want the money that 'CashForGamers' owes me paid to me in full.

I sent in two orders to CashForGamers in May, and they still haven't sent me my money yet. They've apparently ignored any recent emails that I sent.I sent in two orders with order numbers [redacted] and [redacted] in early May, with respective payments of $150.21 and $31.50. Both payments were supposed to be paid to me over [redacted]. I contacted CashForGamers.com via email at the End of May, wondering about my order status, and they essentially blamed [redacted], saying "[redacted] says your order arrived on the 19th, but we haven't gotten it yet. We are going to contact [redacted] tomorrow and resolve this issue. Thanks!" They never let me know if the issue was resolved or not, and never responded to any further emails that I sent. I think for a company to go this long without notifying me of the status of my order is completely unacceptable. The company should've taken initiative and contacted me about any delays in processing my order, ASAP. Also, avoiding answering customer emails is a huge negative and implies the company has bad management and/or customer service. They don't have any phone numbers on their website, making it essentially impossible for me to get in real-time contact with a human being. Unless CashForGamers.com finally contacts me to get the issues resolved, I do not recommend doing business with CashForGamers.com.Desired SettlementI want both of my payments, in full, from the business. If for whatever reason this can't happen, I want all of my items from both orders shipped back to me ASAP please. Final Consumer Response

Over a month ago I used the cashforgamers site to generate a quote for selling my used xbox one hardware and games. They provided an estimate of 165 depending on validation of condition of the console. The console was shipped and games were shipped and then reported as received on June 30th (order #[redacted]). After a week goes by with no contact from cashforgamers.com that payment would be dispersed, I submitted a claim that payment had not been received. At which time they finally reply stating that the condition of the console arrived with a significant plastic piece broken off and reduced the quote to 145. Fine, I accepted the new quote and asked for payment to be dispersed to my [redacted] account. Our last interaction was on July 15th and I have still not received payment for my console hardware and games. I have attempted to open another claim with them to identify the hold up, but have not received any communication from them.Desired SettlementDesired resolution is for payment to be made in full for the agreed amount of $145 to my paypal account. If not then for them to ship back my items at their expense to my home. Final Consumer Response