CashStar, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Cash star has someone there that is their *** representativeThat person needs to go into Cashstar's *** account and CANCEL their pending charge to my account
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to
accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

When attempting to reach out to *** on behalf of Mr***, we called the customer service number for *** at ###-###-#### Without a *** account number, we were unable to ascertain any information on the status of the pending holds created on April 19th, It is at the discretion of *** when these funds will be released and available for use on your account According to information found on ***'s site (***) this process can take up to business days Currently, this process is at business days.If the funds have not been placed back into the customer's *** account, we encourage Mr*** to reach out to *** at ###-###-####, as there are no further actions that can be taken on CashStar's side of this attempted transaction The funds were never collected by CashStar, as the orders were unable to process, therefore CashStar holds no funds to refund or release back to Mr***

We apologize for any delay or gap in service over the holiday period.We have reissued this gift card to *** as requested by the purchaser

This egift card was purchased on 9/17/and sent to *** as per the purchaser instructionsThe egift had a value of $at the time of delivery to that email addressWe have no information on the use of the egift card by the recipient, other than what the most current balance of
the egift card isThe purchaser may contact *** directly to obtain any redemption information, up to and including where and when the egift card was usedOur responsibility is to deliver the egift card to the recipient with the full value of the funds purchased, which we completed on 9/17/The end use of that card is not within our scope of view. *** guest relations # is *** and they can facilitate any questions regarding the use of this gift card

I have contacted both *** and Cashstar*** stated they do not have a hold on the money, it's coming from the merchantSo I contacted cash star and they said they realized the problem that they haven't released the hold, based on an error and that it would be released within hours, however it's been longer than that and I just want this issue resolved already
Regards,
*** ***

We have reached out to Mr*** via telephone to address & apologize for the concerns he raised in this complaint We have refunded his $gift card, as requested, & have shared his concerns with our Executive Management team for review

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The gift card number provided does not match the gift card transaction from The card number does match order ***, an order purchased in December of The $gift card from December 25, has not yet been viewed, and does carry a full balance of $
This card, belonging to order #*** was sent to ***one second after the order was placed.We have resent the gift card to *** Please note that this email notification may have been filtered into the “Promotions” tab within ***, rather than the primary *** inbox This folder can be found along the top of the inbox or in the menu along the left side of the inboxAlternatively, the email notification may be located by using the search bar within *** to search for ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have stated repeatedly that I contacted the business on 6/21/I tried to use those four promo cards ON 6/21/AND THEY DID NOT WORK!
Regards,
*** ***

This promotions was a limited time promotion "while supplies last" and sold out at 12:45am EST on December This was communicated as "sold out" on the buy pageWe regret that we cannot honor promotions for orders that are placed after the promotion ends and this order came in on 12/28, long
after the promotion had expired

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I contacted the merchant on 6/while I was trying to redeem the cards in store.
Regards,
*** ***

The order was refunded as per the customer request on 12/21/

Although there was no order in our system for this customer, we did open an investigation with our Payments Department, to expedite the release of pending charges through *** The pending charges have been released, and the customer as been contacted via *** messaging

We reached out to this customer via telephone on December 24th and left a voicemail with directions for resolution The promotional card is sent, by system default, to the email address associated with the billing party, not the recipient's email address of the qualifying order, as most times
these are not the same individual I reissued the gift card to the recipient's email address, and the promotional gift card was on Dec 11:27:

We would be open to refunding Mr***' gift card purchase, should the card retain a full balance. If Mr***' will confirm that he would still like the card canceled and refunded, we will complete that request. We are seeking confirmation, as once the action is completed, it
cannot be undone

Our records indicate no contact transpired between *** eGift Card Support or the customer until July 21, This is days after the initial contact purportedly made by the customer, and days after the expiration date, visible on the cards The expiration date is clearly stated on the card (as shown in the attachment) as well as in the message on the card (shown here): Thank you for your recent *** eGift Card purchaseEnjoy this $ePromo card on us! This ePromo card is valid for redemption between 06/21/and 07/05/ ePromo cards not redeemed before 07/05/will no longer be valid. A refund will not be issued; these cards were promotional in nature, and were not billed to the customer’s method of payment There are no funds available on a promotional card to return

This transaction not approved, and no funds were captured by CashStar The funds for this order were in a pending state and will be released to Mr***' *** account in accordance with ***'s policies No funds were ever collected from this account, nor was the
order fulfilled To check on the pending hold status of the funds, Mr*** should follow up with ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***