CashStar, Inc.

We apologize for the confusion and misinformation.  We do show that refunds for reloads [redacted] & [redacted] were processed by CashStar's system on 02.21.18.  The funds are returned to your method of payment at the discretion of your financial institution; this action can...

take 3-10 business days.  Regarding the card being frozen; that action does have to be handled by [redacted].  CashStar will escalate the frozen card issue to [redacted] Corporate in an effort to correct that issue.

Revdex.com:
  
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   The response from Cash Star does not explain the missing funds ? Cash Star has record of Four transactions or "Orders" from my Debit card however My Subway Card records indicate that only three of the four orders were loaded to my Card on 6/17/2016  My SubwayCard had $5.21 balance prior to 6/17/2016 after the three $15.00 loads on 6/17/2016 the card balance was $50.21 my question is where is the missing  $15.00 ?  my Debit Card records clearly shows that $60.00 went into the Cash Star system and only $45.00 made it to the Subway Card.   Regarding the "confusion"over $3.18 Subway's General Customer Care has no transaction history except there was a balance of $33.18 which Cash Star refunded $30.00 leaving a $3.18 balance that disappeared and was not refunded to my Debit Card. I related all of this information to Subway Customer Care Representative [redacted] and She indicated in an email that Subway is a Customer of Cash Star and all my balance inquiries would be best answered by Cash Star.  
Regards,
[redacted]

This offer, sponsored by [redacted], was a Flash Sale, available for a limited time only.  The offer period was August 18th, starting at 3 AM EST, while supplies last.  Due to the popularity of this event, supplies were depleted on August 18th at 4:34 PM. SOLD OUT banners were placed on...

the buy page promo copy immediately upon the sell out.  Mr. [redacted] placed his order for (1) $100.00 gift card on August 19th at 1:21:47 AM EST, almost 9 hours past the conclusion of the promotional offer.  We have included a copy of the promotional banner that was on the site for the duration of the event.Regarding Mr. [redacted]'s request for a refund, we are unable to process a refund, as stipulated by [redacted], and provided in the Terms & Conditions of the gift card purchase, found here (https://corporateboxoffice.cashstar.com/about/terms_and_conditions/): ReturnsY...⇄ may not return or cancel your [redacted] eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact Customer Support prior to the delivery date selected during the purchase process.We are sorry that Mr. [redacted] was unable to qualify for the promotion.  However, Mr. [redacted]'s gift card never expires & are redeemable for admissions and concessions at any [redacted] including [redacted] and [redacted]. eGift Cards are not valid at the [redacted] location.

We apologize that the gift card, shipped via [redacted], did not arrive in time for the holidays.  We spoke with this customer today and refunded the card. We apologize for any inconvenience or frustration caused by the shipping delay and the inability to reach us during peak traffic times.

This order was unable to process through our system.  The purchaser was sent an email notification of the issue and a full refund was processed to the purchaser's method of payment, within minutes of the purchase attempt.  No funds were withheld by CashStar, as the orders were declined....

 These funds are released back to the method of payment at the discretion of the financial institution.  The purchaser can contact their financial instituion to confirm these details, and if additional assistance is required, we would be happy to provide.

This e-gift card was emailed to [redacted], as per the order placed by the customer. We have record that the email reached the intended email box on 11/24 (date of order). The customer reached out to us on 11/24 to have this card resent to the email on his order, which we did...

and then repeated on multiple occasions (11/24, 11/25, 11/27). The gift card was viewed by the customer on 11/27/2017 and was subsequently used in full by the recipient.  The customer has had full access and use of this card since he placed the order.

These pre-auth funds have been stated as released.  If there is further delay with this transaction, we ask that Mr. [redacted] reach out to [redacted].Hey....is this okay or too succint?These pre-auth funds have been stated as released.  If there is further delay with this transaction, we ask that Mr. Wilson reach out to [redacted].Hey....is this okay or too succint?These pre-auth funds have been stated as released.  If there is further delay with this transaction, we ask that Mr. Wilson reach out to [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Ive provided what I could in your system. If you need further billing and information from me please feel free to contact me. If you choose not to it will be a failure in the Revdex.com. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the dissatisfaction and frustration caused by this experience.  We shared this experience directly with [redacted] Corporate.  [redacted] contacted the customer directly to assist with the redemption of this card. Since that time the customer was able to...

successfully redeem the gift card & place an order, which was set to arrive Thursday, September 29th, 2016.

Unfortunately due to a discrepancy in the billing info provided by the customer, we were unable to process this order.  We advised the customer that his funds were being returned by the method of payment.  We advise the customer to go to a [redacted] store location to purchase a gift card, or use alternative payment method. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please look further into this business practices, this seems to be there motto on Revdex.com. Also they have secured the funds from my checking account and I may not see them again. This is not a satisfactory answer to their business practices please don't continue to allow this same answer and give them a good grade. Thank you. 
Regards,
[redacted]

Based on the information gathered while on the phone with Ms. [redacted] the information provided by this complaint, we are unable to locate any transaction records or gift cards associated with Ms. [redacted]. We did reach out to Ms. [redacted] on Monday, May 18th, 2015 when...

we received this complaint in an effort to offer additional assistance, and have yet to receive a response.  CashStar is not the provider of Ms. [redacted]'s gift cards, therefore we cannot offer the support and assistance she's requesting.

This is the same nonsense, canned response Cashstar gave to other Revdex.com complainants. I called Cashstar again yesterday evening and the person I spoke with specifically told me that Cashstar's system did not send the correct code to [redacted]'s merchant system to release the hold. She stated, exact quote, "the payment is in limbo". I should NOT have to wait 21 days for Cashstar to correct their mistake. Stop trying to pass the buck on [redacted] and fix your problem and return my money. I will also be sending documentation of my ordeal to [redacted]. Maybe Cashstar will have more respect for [redacted] than they do for me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

While we regret that this transaction was not able to be approved, we did explain the issue at hand to the customer and advised him to speak directly with his financial institution. I also reviewed all telephone transcripts to ensure the proper level of service was provided and am happy to review...

these with the customer at his request.

This customer purchased a gift gift card on January 5th, which was delivered within a 7 hour window, on January 5th.  On the purchase page, the time frame for delivery state "Send the eGift Card directly to your friend's email inbox. Typically delivered within hours, if additional verification...

is required, delivery may take up to 24 hours. You'll get notified as soon as your friend views their gift."The purchaser of this gift card reached out to us on February 1 requesting a refund, claiming the card was received too late and a sale was missed.  Due to the Terms and Conditions of [redacted] Gift Cards "You may not return or cancel your [redacted] Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support."This customer has since filed a charge back through [redacted] and has received their money back.