CashStar

Mr [redacted] is a loyal customer of Subway and has reloaded his Subway card many times since Dec Regarding transactions addressed in this complaint, our system shows there were transactions that occurred on Order numbers for two of the transactions are [redacted] & [redacted] These orders were sent to [redacted] @gmail.com Order [redacted] was placed on at 2:20:pm, for $Order [redacted] was placed on at 2:20:pm, for $Both of these orders were refunded on August 30th There are two additional orders that were placed on 06.17.16—however; the email address was entered incorrectly as [redacted] @gmai.com Due to the omission of the ‘l’ in gmail, our representatives were unable to find the orders in the system Order [redacted] was placed on at 2:17:pm, for $Order [redacted] was placed on at 2:19:pm, for $Both of these orders are still fully funded.I have corrected the email address to [redacted] @gmail.com and resent the orders and the order confirmations to Mr [redacted] .Regarding Mr [redacted] 's confusion of the $3.18, Subway General Customer Care can provide a transaction history for this card, as our systems do not house that information They can be reached at ###-###-####, and select prompt # Thank you to Mr [redacted] for alerting us to the issue and giving us the opportunity to assist

Based on the information gathered while on the phone with Ms [redacted] the information provided by this complaint, we are unable to locate any transaction records or gift cards associated with Ms [redacted] We did reach out to Ms [redacted] on Monday, May 18th, when we received this complaint in an effort to offer additional assistance, and have yet to receive a response CashStar is not the provider of Ms [redacted] 's gift cards, therefore we cannot offer the support and assistance she's requesting

One card in this order failed to arrive on time, as there was a week lag in shipping This card was sent via [redacted] with no tracking number provided Due to the lag time in delivery, we reached out to this customer, via telephone and refunded this card

These orders were unable to be processed by our systemWe returned the orders in question and submitted a return authorization to the financial institution to release the funds back to the customer on 1/15/If the customer has not yet received the refunds the customer should contact the financial institution, as we have no hold on these funds

This offer, sponsored by [redacted] , was a Flash Sale, available for a limited time only The offer period was August 18th, starting at AM EST, while supplies last Due to the popularity of this event, supplies were depleted on August 18th at 4:PMSOLD OUT banners were placed on the buy page promo copy immediately upon the sell out Mr [redacted] placed his order for (1) $gift card on August 19th at 1:21:AM EST, almost hours past the conclusion of the promotional offer We have included a copy of the promotional banner that was on the site for the duration of the event.Regarding Mr***'s request for a refund, we are unable to process a refund, as stipulated by [redacted] , and provided in the Terms & Conditions of the gift card purchase, found here (https://corporateboxoffice.cashstar.com/about/terms_and_conditions/): ReturnsYou may not return or cancel your [redacted] eGift Card after it is receivedPurchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact Customer Support prior to the delivery date selected during the purchase process.We are sorry that Mr [redacted] was unable to qualify for the promotion However, Mr***'s gift card never expires & are redeemable for admissions and concessions at any [redacted] including [redacted] , [redacted] and [redacted] eGift Cards are not valid at the [redacted] location

Unfortunately due to a discrepancy in the billing info provided by the customer, we were unable to process this order We advised the customer that his funds were being returned by the method of payment We advise the customer to go to a [redacted] store location to purchase a gift card, or use alternative payment methodWe apologize for any inconvenience

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response from Cash Star does not explain the missing funds ? Cash Star has record of Four transactions or "Orders" from my Debit card however My Subway Card records indicate that only three of the four orders were loaded to my Card on 6/17/ My SubwayCard had $balance prior to 6/17/after the three $loads on 6/17/the card balance was $my question is where is the missing $? my Debit Card records clearly shows that $went into the Cash Star system and only $made it to the Subway Card Regarding the "confusion"over $Subway's General Customer Care has no transaction history except there was a balance of $which Cash Star refunded $leaving a $balance that disappeared and was not refunded to my Debit CardI related all of this information to Subway Customer Care Representative [redacted] and She indicated in an email that Subway is a Customer of Cash Star and all my balance inquiries would be best answered by Cash Star Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Ive provided what I could in your system. If you need further billing and information from me please feel free to contact me. If you choose not to it will be a failure in the RevDex.com. Regards, [redacted] ***

While we regret that this transaction was not able to be approved, we did explain the issue at hand to the customer when the order was placedWe sent the following communique on January 7th, 2016: Hello [redacted] , We're sorryWe were unable to process your eGift Card order from [redacted] ***® Settled charges will be refunded to the original form of paymentPending authorizations do not represent capture of funds and will expire according to the policies of the financial institutionIf you have any questions or concerns, please email us at [redacted] @cashstar.com or call [redacted] from 8:AM to 8:PM ET, seven days a weekPlease refer to order number # [redacted] Please keep this message for your referenceThank you, [redacted] ***® eGift Card Team This communique was sent to email address [redacted] @yahoo.com, the same email address associated with the order The order information does not match any data points with the customer filing this complaintIf the customer would like to reach out to us to discuss the transaction, we encourage you to do so at [redacted]

This order was unable to process through our system. The purchaser was sent an email notification of the issue and a full refund was processed to the purchaser's method of payment, within minutes of the purchase attempt. No funds were withheld by CashStar, as the orders were declined.... These funds are released back to the method of payment at the discretion of the financial institution. The purchaser can contact their financial instituion to confirm these details, and if additional assistance is required, we would be happy to provide.

We reached out via telephone to assist this customer Although the issue was related to redemption, which our company cannot assist; additional concerns were also addressed Due to the customer being unable to apply this gift card to an order placed at the brand, we honored a refund for this customer

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Upon further review of Mr [redacted] ’ account, our system shows the customer has two separate cards in which the funds in question were loaded.For card [redacted] , this card was imported into the system on March 4, 2016, & among other reload transactions, the three transactions that were loaded specifically to this card are orders: [redacted] Mr [redacted] has one other Subway card visible in our system, that has had multiple reloads This card number is: [redacted] It is to this card that the missing order [redacted] was loadedDue to the experience that Mr [redacted] has shared, we will be refunding the requested amount of $18.18, while leaving the $load for order [redacted] active on card ending in ***.We appreciate his patronage and loyalty to Subway

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Sirs, I feel your deceptive advertising and offer were fraudulent I am really surprised that your response was that you ran out of this offer within a few hours of the offer beginning I responded to this offer as soon as I saw my email When I went to the website to make the purchase, I did not see any disclaimer or "BANNER" that spoke about being Sold Out If I didn't see this, how many others did not see it also How many patrons did the same thing that I did and purchased [redacted] e-Gift Cards and did not receive the Free $eGift cards? I feel that Cash Star was using deceptive advertising to trick people into purchasing the eGift Cards Did Cash Star have any free $eGift Cards or is this just a deception to get people to purchase [redacted] eGift Cards? I am also VERY surprised that when you utilize these deceptive advertising practices to trick people, you do not offer any sort of refund (even though it is obvious that I did not use and do not plan to use the eGift Cards) I would appreciate if you could reconsider and give me a one time refund for this mistake Regards, [redacted] ***

We apologize for the dissatisfaction and frustration caused by this experience. We shared this experience directly with [redacted] Corporate. [redacted] contacted the customer directly to assist with the redemption of this card. Since that time the customer was able to... successfully redeem the gift card & place an order, which was set to arrive Thursday, September 29th, 2016.

We apologize that the gift card, shipped via ***, did not arrive in time for the holidays We spoke with this customer today and refunded the cardWe apologize for any inconvenience or frustration caused by the shipping delay and the inability to reach us during peak traffic times

While we regret that this transaction was not able to be approved, we did explain the issue at hand to the customer and advised him to speak directly with his financial institutionI also reviewed all telephone transcripts to ensure the proper level of service was provided and am happy to review these with the customer at his request

This is the same nonsense, canned response Cashstar gave to other Revdex.com complainantsI called Cashstar again yesterday evening and the person I spoke with specifically told me that Cashstar's system did not send the correct code to [redacted] 's merchant system to release the holdShe stated, exact quote, "the payment is in limbo"I should NOT have to wait days for Cashstar to correct their mistakeStop trying to pass the buck on [redacted] and fix your problem and return my moneyI will also be sending documentation of my ordeal to [redacted] ***Maybe Cashstar will have more respect for [redacted] than they do for me Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

This e-gift card was emailed to [redacted] , as per the order placed by the customerWe have record that the email reached the intended email box on 11/(date of order)The customer reached out to us on 11/to have this card resent to the email on his order, which we did and then repeated on multiple occasions (11/24, 11/25, 11/27)The gift card was viewed by the customer on 11/27/and was subsequently used in full by the recipient The customer has had full access and use of this card since he placed the order