CashStar

This customer purchased a gift gift card on January 5th, which was delivered within a hour window, on January 5th On the purchase page, the time frame for delivery state "Send the eGift Card directly to your friend's email inboxTypically delivered within hours, if additional verification is required, delivery may take up to hoursYou'll get notified as soon as your friend views their gift."The purchaser of this gift card reached out to us on February requesting a refund, claiming the card was received too late and a sale was missed Due to the Terms and Conditions of [redacted] Gift Cards "You may not return or cancel your [redacted] Gift Card after it is receivedPurchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support."This customer has since filed a charge back through [redacted] and has received their money back

Unfortunately, this order, [redacted] , was unable to process in our system The funds are pending on the purchaser's method of payment and will be available at the discretion of the financial institution, usually within business days or lessShould the customer still have concerns, we would be open to discuss They can contact us for further detail, referencing order [redacted] at [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedWhile this statement is true, I do not believe it was an issue with my email browser as I did nothing to change the settings Regards, [redacted]

We reached out to this customer via telephone The email domain to whoch this card was being sent was returning fail sends for this gift card We sent this [redacted] Card via text to the recipient, and they were able to view the card and confirmed the SMS send was a success