Casio America Inc.

NEC uses Casio's name as a joint venture and Casio does not manufacture the phone. This causes Casio to be placed in a very uncomfortable position as we do not have products to replace or parts to repair these phones. Please contact Hailu Mengistu of NEC Corporation at214-262-4270 or email : [email protected]
Casio values our customers and we wish we were able to assist in this matter
We consider this matter closed

Dear Revdex.com,I have contacted this customer and asked him if he can send in the watch, however he threw it awayI did let him know that without the watch to evaluate there is nothing we can doHe said okWe consider this case now closed.Thank you***Customer Support

I am rejecting this response because:
I received the watch back from Casio on 2014-08- It is still not repaired I've attached a document with pictures that clearly show Casio continues to lie about repairing my watch when nothing has been done to address the issue I've reported

I am rejecting this response because:
*** called me on July 15, asking me to return my watch after I filed a Revdex.com complaint She emailed me a FedEx shipping label I shipped the watch back on July and delivery was confirmed No one from Casio has attempted to contact me since *** called me on July 15, and my watch has never been returned The assertion that my watch was returned to me repaired is a lie, my watch has not been returned to me at all

Dear Revdex.com,I apologize for the delay in responding to this emailI have contact this customer and we have agreed to cover his watch under the warrantyI have contacted this customer and he is satisfied, I consider this matter to be successfully resolved.Thank you***Customer
Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, however it took way too much time to resolve and I'm still out my wife's xmas gift a few years backThe company needs to develop a way for customers to track their arrival of packages and be more informedIncredibly disappointed with the way this whole thing was handled and Casio will no longer be receiving any of our businessWe appreciate the final refund but still feel it was handled poorly initially

Dear Revdex.com,I apologize for the delay in responding to this email. I have contact [redacted] and we have agreed to email him a [redacted] label so that we can get the watch here and see what needs to be done. I have told [redacted] that as soon as the watch arrives here I will...

contact him.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:
I am perplexed how Casio can claim they have nothing to do with this product. It says Casio on the product and I can find my phone on Casio's website. I can not find my phone on this NEC company's website. Perhaps they are confused, my phone is a Casio G'Zone Commando. If they need any more info on it they can check their own website.

I apologize for the delay in responding to this email, however I left Mr. Roudenis a message on his machine this morning 8-7-14  informing him that we are covering his watch under our warranty and he should have his watch back within the next week.

I, [redacted] spoke with Mr. [redacted] on 4/27/15 advising we will refund him $68.95 which is the current selling price of his wife's watch.  He also inquired about the other watch he wanted sent back unrepaired and he had not received.  This was taken care of as well per the conversation and it shipped on 4/30/15.  I apologized for delay and inconvenience. This case is now considered to be closed.

I apologize for the delay in responding to this email. I have contact [redacted] and we agreed to have his watch picked up and evaluated by our technicians to see if there is an issue with the watch. I have explained to [redacted] that our watches when repaired may not come with a fully charged solar cell, he...

said he has had our solar watches before along with other brand solar watches and he is completely  aware how to properly charge a watch. Once the watch is here I will have a manager evaluate this watch and let the customer know what needs to be done at that point.

Dear Revdex.com,Thank you for informing me of this customer’ssituation. Please note that Casio does not actually make the G-Zone cell phone.This is a Joint venture company in Japan that manufactures the phone with theagreement that we sponcer it only, we do not have parts to repair...

orreplacement phones in stock. Casio America does not sell these phones. I would like to help this customer by letting themknow about NEC mobile communications that may be able to assist them. I willcontact this customer to let them know.Thank you[redacted]Customer service support

Dear Revdex.com, We have issued the customer a FedEx label to have the watch picked up. Once the watch is here we will review and see what we can do for the customer. Thank you CindyCustomer Support

I apologize for the delay in responding to this email. Casio is working with the customer in getting them a replacement watch.

Dear Revdex.com,Please be advised that our insurance company has closed this matter due to the lack of response from the claimant’s attorney. We have been notified by the claimant that he had fired his attorney therefore we will re-open this claim and contact the claimant for...

resolution.Thank youCindyCustomer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:You should stand behind any product with your name on it. I don't care if the phone was made in China or Japan it have Casio's name on it and as a consumer you would think that was the brand. At this point I want the $100.00 back that I had to purchase a replacement from Verizon with.  If you can't do that or pass it on the other company that you partnered with it would be an issue with the attorney general and the Revdex.com that needs to be taken care of.  This is not a way of doing business. The way you are trying to do business is going to put you out of business.Regards,
[redacted]

Casio would love to be able to further assist this customer, however our hands are tied, this phone is not made by Casio. We are not able to get him any kind of replacement phone. 
This sounds like this customer needs to address this complaint to NEC Mobile communications. We deeply...

apologize to the customer for not being able to assist him further.

Dear Revdex.com, As a one time courtesy we have agreed to repair this watch under the Casio manufactured warranty. This customers watch has been completed and shipped back to the customer. This went out [redacted] ground and is scheduled to be delivered to the customer on...

today 1-18-16.  [redacted]
 
[redacted]Customer Support