Casio America Inc.

I apologize for the delay in responding to your request. Management has confirmed that this customer does in fact have an extended warranty and we have repaired his watch under that warranty. 
The watch has been shipped back to the customer repaired. We feel this matter has been...

successfully resolved.

Dear Revdex.com,I have tried to contact customer, I left her a message today 3-31-15 asking her to contact me back. I wanted to let her know that we emailed her a Fed Ex label so that we can get the watch back here to evaluate it.Thank you[redacted]Customer Support

I am rejecting this response because: I have not received a return call from a Mrs. [redacted] since her original message. I have called 4 times since last week, left...

two messages and have heard nothing back in return. As of right now, they still have both of my watches. This is absolutely terrible customer service. Below is the number Mrs. [redacted] left on a voicemail for return calls.

Review: I owned a Casio watch that failed to function only two months after purchasing the device from an online retailer. The watch had a one year manufacturer warranty. I filled out all warranty information online with Casio and mailed it to the address they requested.

Casio claims to have performed the repair and provided me with a FedEx tracking number and e-mail when they claim to have mailed the watch back to me. Unfortunately the FedEx tracking number shows delivery somewhere in Maryland while I live in Texas.

I confronted Casio about their mistake and they admit to having shipped to the wrong address. They originally said they'd ship me a replacement but later changed their story to that they are working with FedEx to retrieve the package. It has been over 12 weeks and Casio has not provided a resolution. Sadly they are now ignoring all my e-mails on the matter and simply stating that they are sending my request to the supervisor.Desired Settlement: I simply want the watch that I bought online. If they cannot provide that then hopefully they have a replacement watch they can substitute. I simply want them to make an effort at trying to make their screw up right.

Business

Response:

I have researched the above case and Casio is

replacing this customer’s watch at no charge. Casio will be sending Mr. [redacted] a

new EFA-131BK-1AV watch. We have spoken to Mr. [redacted] and he agreed to this

model and is satisfied with this outcome.

At this point in time, we at Casio consider this

case to be closed and satisfactorily resolved.

Review: I purchased a [redacted] watch from Casio America, Inc. on December of 2013. This past November I noticed water inside of the glass and called the Casio Service representative to see if this was normal. The Customer service representative asked if I had needed to have the watch battery replaced or had opened the watch for any type of service, I had not and told her so. I was instructed that it was a factory default and that if it was a significant amount of water I should return the watch and it would be repaired without charge. I returned the watch and today recieved a bill in the amount of $91.33 to repair the watch. The watch new costed roughly $185.00. If I were to pay $91.33 plus shipping to return the watch to Casio of $20 I would be paying $110.33 to remove water from a waterproof watch that cost me almost the same amount to purchase new. This is ridiculous.Desired Settlement: Casio needs to stand behind their product. A water proof watch should not allow water to penetrate the internal portions of the watch after less then a year of use. Casio needs to figure out how to repair a $200 watch for less then half the cost of the watch. Casio is in essence building watches that they do not plan on repairing or standing behind their product with regards to repairs. I would appreciate it if Casio America Inc. would either repair or replace the defective watch and stand behind their product.

Business

Response:

Dear Revdex.com,I apologize for the delay in responding to this email. I have contact this customer and we have agreed to cover his watch under the warranty. I have contacted this customer and he is satisfied, I consider this matter to be successfully resolved.Thank you[redacted]Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a white color Baby G (BLX 100, 32365) as a birthday present for my wife since she loves digital watches and I though a casio gshock would be a timeless gift since it would last forever. I'm a loyal casio gshock customer - have been since 1993 - when I dad got me my 1st one. Within a month of purchase, the device shows signs of malfunction like mysteriously changing my setting and displaying world time instead of NY time. The issue escalated to the point when, the battery ran out in 6 months (average gshock battery is 2-3 years). Now the wrist watch has gone dead despite an active/live battery inside.Desired Settlement: I'd like an exchange since my wife is now without a wrist watch and I paid $100 for this wrist watch with the hope that this would be as good as all the gshocks i've used over the years.

Business

Response:

Dear Revdex.com,

I apologize for the delay in responding to this email. Casio has spoken with [redacted] and have agreed to replace his watch at no cost to him. Mr [redacted] is satisfied with this decision and we consider this matter closed.

Thank you

Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I look forward to receiving confirmation from casio as to which model they will send me and when I will receive it.

Regards,

Review: I bought the Casio G-Shock model # GA-100A More than a year ago, after some time the watch star getting water inside I connect with the customer service and they open a case for repair While the product under their warranty they said I have to pay the shipping, I did not have any choice and paid the shipping and sent the watch the services. They checked the product and sent it back I was thinking they solve the issue but some time later I had same problem again. I did not want to contact with them and sent the watch again because the watch worth less than $100 and problem with their product to me as a customer they should pay the shipping which they refuse. I was going to get a new watch and one of my friend told me my watch is up side down I looked at it ( since that day I did not realized it ) he was right. I contact the company again I talked their customer representative and one of their service manager .

They said that is not possible, after repair they have a quality department so they checked the product after repair made, I sent them the picture but they said they can fix it free of charge but I have to ship their company.

So basically they have a product and spouse to be water resistant but leaks I pad the shipping so they can fix it but rather than fix they cause an other problem sop they want me to ship the watch to them again. so they can put the watch together how it spouse to be. Of course if they can !!!Desired Settlement: install the watch right way

Business

Response:

Dear Revdex.com,I apologize for the delay in responding to this email. I have contact [redacted] and we have agreed to email him a [redacted] label so that we can get the watch here and see what needs to be done. I have told [redacted] that as soon as the watch arrives here I will contact him.

Review: I purchased a Casio watch on June 2 2012. A short time before June 2013 I noticed my Casio PAW 5000-1 was loosing about 3 hours time a day in the analog hands part of the watch. I paid 367 dollars for the watch and finally after getting through to Casio repair sent the watch in aound July 26 2013. Before I sent the watch in I thought I should register the watch to possibly aid in repairing it so it would be in Casio's records. Casio sent me back a letter thanking me for registering my watch and informing me as a thanks for doing so they were extending the one year warranty to two years. I was thankfull for that until I recieved in the mail a repair estimate for 128 dollars including shipping charges to fix my new 367 dollars high tech watch. I was informed in this letter that my watch was out of warranty. I did not ask for the extended warranty and registered my watch hoping to aid in its repair. The repair estimate also informed me that the repair would only be good for 90 days. I was informed if I did nothing that my watch would be discarded or used for parts to fix other peoples watches . I was also informed that it would cost me 10 dollars to have my unrepaired watch sent back to me.Desired Settlement: I want Casio to honor the 2 year extended warranty THEY offered me , thanking me for registering my watch at their web site. No where in the warranty card does it state that the Casio watch be registered in any given time frame. Casio should not offer an extended warranty and then charge for the repair of one of their top of the line watches.

Business

Response:

This customer signed up for the 2 year extended warranty one year after the watch was purchased. We honored the extended warranty and repaired the watch free of charge to the customer. The repair was completed and the watch was shipped back to the customer on 8/15/13.

We at Casio consider this matter to be handled completely and is now closed.

If you have any questions, please feel free to contact me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9655818, and find that this resolution is satisfactory to me.

Regards,

Terry Fehl

Review: I bought a [redacted] watch for my boyfriend with the belief that they were high quality watches. We wore it lightly for a couple of months mainly to work at an office a couple of times a week. He by no means was rough on the product. However, he wore the watch in the car and had checked the time on it shortly before with no issues to the watch. When he got out of the car 20 minutes later and checked the watch again, the glass on the front of the watch had cracked. How does a "shock resistant" watch break after driving in a car? When I sent in the product to be repaired, I got a quote for roughly 50 dollars to have it repaired despite it still being in warranty. I called, furious at the quote. The not-so-polite woman on the phone said that the damage was not covered under warranty and that my boyfriend must have been rough on the watch in order to have it break. I questioned how it was possible that a shock resistant watch break from a car ride. She told me that there was nothing Casio could do, and Casio was not at fault. I had my boyfriend call. After being offered at best a 35% discount, we declined the repair. I don't understand how a defective product is my responsibility to fix after just a few short months of light use.Desired Settlement: We want the product to be repaired or replaced at no cost to us.

Business

Response:

Dear Revdex.com, As a one time courtesy we have agreed to repair this watch under the Casio manufactured warranty. This customers watch has been completed and shipped back to the customer. This went out [redacted] ground and is scheduled to be delivered to the customer on today 1-18-16. [redacted]Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Casio G'zOne Commando Cell phone from Verizon Wireless in December 2013 the screen went out within 3 months they sent me a refurbished one and it lasted about 6 months and now they do not want to replace it. The box says it has a 1 year warranty. The phone does not stand up to the rugged design that it is sold as. It says it is shock/drop proof for glass breakage, dust proof and water proof. The glass cracked when it was dropped in the grass at 2 1/2 feet when it fell out of my husbands pants pocket. So it can't be a rugged military grade phone at all and now they do not want to stand behind their warranty or their product. They said it was a known problem and that they have a waiting list for that repair. So if you have a waiting list that means you are selling a defective product and you should replace it. My ticket number with them is [redacted] this open ticket with them still does not fix the fact that I do not have a cell phone and it is connected with a business. This is a BIG joke and it is false adverting of the product false information for the people that purchase them.Desired Settlement: I would like for them to send me a new phone and I will be glad to send the one that is refurbished and that did not hold up to the rugged military grade standards. If they are worried they don't get the old phone back I would be glad to put a credit card on file for them to charge.

Business

Response:

Dear Revdex.com,Thank you for informing me of this customer’ssituation. Please note that Casio does not actually make the G-Zone cell phone.This is a Joint venture company in Japan that manufactures the phone with theagreement that we sponcer it only, we do not have parts to repair orreplacement phones in stock. Casio America does not sell these phones. I would like to help this customer by letting themknow about NEC mobile communications that may be able to assist them. I willcontact this customer to let them know.Thank you[redacted]Customer service support

Consumer

Response:

Review: [redacted]I am rejecting this response because:You should stand behind any product with your name on it. I don't care if the phone was made in China or Japan it have Casio's name on it and as a consumer you would think that was the brand. At this point I want the $100.00 back that I had to purchase a replacement from Verizon with. If you can't do that or pass it on the other company that you partnered with it would be an issue with the attorney general and the Revdex.com that needs to be taken care of. This is not a way of doing business. The way you are trying to do business is going to put you out of business.Regards,

Review: I originally purchased a EX FC-150 digital Casio camera new in late 2011. I used it great until June of 2012 when the back display would not power on. The camera would power on but no display. I sent it to their repair facility (address given) in June of 2012. Spent about $120 for the repair and got it back. I CANNOT get much use out of this camera before the display doesn't work again. Since June of 2012, the Camera has now been to their repair facility FIVE TIMES for the EXACT SAME PROBLEM. It has spent more time with them they I have been able to use it.

I have all documented dates. I have spent close to $300 out of pocket for the shipping to them and the repair work twice they charged be for. June 2012, Dec 2012 and Feb 2013. These were all sent to them out of pocket

In late Nov of 2013 the display went out again. I don't understand it because I am very careful with the device as can be seen by no signs of dropping or abuse at all. So I sent it to them after spending time on the phone with CS rep. Mid-Dec I have NOT heard from them about the camera so I called CS. They could not locate the device and told me they would call me back in few days. They never did. I go on vacation and forget about it for few weeks.

January 2014 I called them again and they were stunned and still could not locate it. After back-forth on phone with their manager [redacted], she tells me they accidentally shipped it to different person! I have to wait two more weeks before I get the camera.

Camera arrived Jan 27th. I unpack the camera excited to use it. Would you believe despite them claiming they fixed it the display DID NOT TURN ON! I contacted CS pissed off thinking it was a joke. Two months no camera and it arrives broken still with receipt of repair.

So I have now sent it to them again for the fifth time yesterday for SAME PROBLEM. It is way beyond Lemon Law now.Desired Settlement: I believe this model I got is defective. I got an early one from this series. They have replaced display and motherboard yet FIVE times still not work. I have no more confidence in this camera. I have missed out on so many family moments with my young kid because of so much repair time spent on it in only a year and half.

I want my MONEY'S worth what I paid NEW for this camera PLUS paid for all the repairs + shipping to send it to them. I want Casio to give me a like new camera with similar features such as High Speed capability (which I bought this one for). By now, it is the least they could do.

Or I'd be happy with reimbursement for all the money I paid to their incompetent repair facility for so called "fake repairs" plus shipping.

Business

Response:

Dear Revdex.com,

I want to apologize for the delay in responding to this issue. I have

spoken to [redacted] and he is happy to know we are going to replace this

camera with a brand new (A) stock EZ-ZR1000. I consider this matter

successfully resolved.

Thank you

Casio Service Center

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] handled it in a very professional and courteous way. I am more than happy with their resolution.

Wish the acknowledgement of faulty camera design would have come sooner, rather than what I have went through for year and half, but that is irrelevant now. I am just relieved Casio stepped up to keep a user of many of their products happy and that this can finally be over. I can now carry and use my digital camera without worry now.

Thank you [redacted] and the staff at Casio, NJ

Regards,

Review: I received a Casio watch (Model [redacted]) as a present on March 2014.

I sent this watch for repairs to Casio America three times due to the following issues and the following outcomes:

September 2014. Watch died. Repair order number [redacted] The mother board was replaced

December 2015. Watch did not keep the time and the time delayed continue to increased. Repair order number [redacted] They indicated the watch was not defective and that it was due to me not seting it up correctly, I requested a new watch as I told them that I had not change any settings on the watch. They insisted it was not a defective product and sent it back to me

March 2015-Watch died again, after continue to have the issue of not keeping up time and increasing delay of up to two hours. I called and demanded a new watch as this was the third time having issues with a watch less than a year old. They told me to send it in, expalining my issues and that they would send me a new one.

This did not happen, I received the same old watch, with delayed time again (work order [redacted]). They indicated the module was replaced

This watch never worked, I have not been able to use it, and it is less than a year old. I had to shipped it three times, with me covering the shipping expenses.

Repairs are not solving the issue. The watch is defective. I want a replacement. I spent considerable time and effort trying to work out these issues with Casio and they refuse to give me options, except for sending it in again for more repairs. This is no acceptableDesired Settlement: A watch that works. A replacement for a defective product that their repairs (three so far) can't fix

Business

Response:

Dear Revdex.com,I have tried to contact customer, I left her a message today 3-31-15 asking her to contact me back. I wanted to let her know that we emailed her a Fed Ex label so that we can get the watch back here to evaluate it.Thank you[redacted]Customer Support

Review: I purchased a Casio G'Zone Commando in August of 2013. Casio's website boasts about the military grade durability of said phone and that it can be dropped of five feet 21 times. In July, while still under warranty the product fell two feet and cracked. Along with the display being cracked, the phone stopped working correctly. I couldn't touch the display while the phone was in use making it difficult to call any business or even hang up. I called [redacted] and they wanted me to call some company called NEC, which represents Casio. At first NEC just wanted to sell me a new screen for 150 and refused to allow me to speak to a manager. Every time I spoke to someone they refused to help me after saying my screen was cracked informing me that screens were not covered under warranty, refusing to hear that my display was not working at all (display clearly covered under warranty) I went back and forth between the two companies for weeks. I tried to conference call the two companies on the phone at the same time but NEC refused. Finally [redacted] called Casio without me on the phone. I got a call back from a Casio representative informing me that after talking to [redacted] they have decided that they would take care of it and that since this was a common problem they had started a warranty waiting list and my name would be on it. After 3 months of waiting I finally got a phone call from NEC trying to sell me a screen for $150. I informed them I was on a warranty waiting list and they told me that the warranty waiting list is a list for people to get their phone fixed for $150. I asked to speak to a manager because this was not what I was promised and I was told one would call me right back. That was a week ago. After 3 months of having a non working phone I am right back to where I started.Desired Settlement: I don't want another phone call from this NEC company. They have done nothing but misinform, contradict each other, put on a clinic of horrible customer service, and embarrass Casio. I would like Casio to do the responsible thing for their customers and stock holders alike and stand behind their product. A military grade phone's display should never break from a two foot drop. Especially when the words on their site claim the phone can drop 21 times from 5 feet. After 3 months of playing games, I am behind warranty now but when I placed my first call it was still within 12 months of purchase. Please make me whole and fix the display on my phone so I actually have a functioning phone. Thank you.

Business

Response:

Casio would love to be able to further assist this customer, however our hands are tied, this phone is not made by Casio. We are not able to get him any kind of replacement phone.

This sounds like this customer needs to address this complaint to NEC Mobile communications. We deeply apologize to the customer for not being able to assist him further.

Consumer

Response:

I am rejecting this response because:

I am perplexed how Casio can claim they have nothing to do with this product. It says Casio on the product and I can find my phone on Casio's website. I can not find my phone on this NEC company's website. Perhaps they are confused, my phone is a Casio G'Zone Commando. If they need any more info on it they can check their own website.

Business

Response:

NEC uses Casio's name as a joint venture and Casio does not manufacture the phone. This causes Casio to be placed in a very uncomfortable position as we do not have products to replace or parts to repair these phones. Please contact Hailu Mengistu of NEC Corporation at214-262-4270 or email : [email protected].

Casio values our customers and we wish we were able to assist in this matter.

We consider this matter closed.

Review: I sent my Ghock MODEL-:#GW-300A-1 back to Casio for repair under ESS #451497/Reference #[redacted].

When the watch was returned to me I put it under a light in my office alongside another solar watch. I went to use the watch and it would not hold a charge. I charged the watch outdoors in direct sunlight for a full day and it still would not hold a charge. The watch must have been broken during the repair process.

I contacted Casio who refused to replace the watch and wanted me to re-submit the watch through their repair process which cost me about $30 already. I don't think I should have to spend another $30 when they gave me back a watch that would not hold a charge and prior to sending it to them for 'repair' it had no issues holding a charge.Desired Settlement: I would either like a check for $150 so I can replace the watch or for Casio to ship me a new Casio G Shock Tough Solar GR8900A-1 (or equivalent).

Business

Response:

I apologize for the delay in responding to this email. I have contact [redacted] and we agreed to have his watch picked up and evaluated by our technicians to see if there is an issue with the watch. I have explained to [redacted] that our watches when repaired may not come with a fully charged solar cell, he said he has had our solar watches before along with other brand solar watches and he is completely aware how to properly charge a watch. Once the watch is here I will have a manager evaluate this watch and let the customer know what needs to be done at that point.

Review: Two watches were sent in for repair with proper documentation. Per the company the box arrived sealed. The company informed me only after I called that one of the watches "never arrived". Called to get replacement. They will only provide a replacement of a different watch if I pay a fee. They lost my watch and want me to pay for another?Desired Settlement: I want the list model replaced at no cost to me. I didn't lose my watch. They did!

Business

Response:

I apologize for the delay in responding to this email. Casio is working with the customer in getting them a replacement watch.

Consumer

Response:

I am rejecting this response because: I have not received a return call from a Mrs. [redacted] since her original message. I have called 4 times since last week, left two messages and have heard nothing back in return. As of right now, they still have both of my watches. This is absolutely terrible customer service. Below is the number Mrs. [redacted] left on a voicemail for return calls.

Business

Response:

I, [redacted] spoke with Mr. [redacted] on 4/27/15 advising we will refund him $68.95 which is the current selling price of his wife's watch. He also inquired about the other watch he wanted sent back unrepaired and he had not received. This was taken care of as well per the conversation and it shipped on 4/30/15. I apologized for delay and inconvenience. This case is now considered to be closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], however it took way too much time to resolve and I'm still out my wife's xmas gift a few years back. The company needs to develop a way for customers to track their arrival of packages and be more informed. Incredibly disappointed with the way this whole thing was handled and Casio will no longer be receiving any of our business. We appreciate the final refund but still feel it was handled poorly initially.

Review: I purchased a watch online that came with a written warranty (Casio AWGM100B-1A). I registered this watch on Casio's website and got a confirmation number extending my warranty. I sent my watch in per instructions to have the hands aligned because the hour hand is out of alignment. After waiting a period of about a week I was sent a bill in the mail. I called in to ask why I received a bill when the watch was under warranty. The representative I spoke with stated that the receipt I provided as was fake. I explained that I bought the watch online and I provided a printed copy of the online receipt. She continued to accuse me of sending a fake receipt. I finally asked to speak with a supervisor; I was told one would call me back. After another week with no call back, I called in again. This rep explained that they didn't have any of my warranty information. This of course is false since the warranty comes from them, and I had registered on their website, and I sent my information in the package with my watch. She asked me to send her the information by email and I did. She stated she received the email while we were still on the phone and that she would forward it to the correct department. After waiting another week I got my watch back unrepaired. It came with a checklist indicating that a tech had repaired the watch, and that someone had reviewed it and signed off on the repair, but nothing was done and the hands are still out of alignment.Desired Settlement: My preferred resolution would be a refund of my purchase price of $118.78 USD because I have no desire to continue doing business with Casio. I do not expect they will give me refund however, but at minimum they should send me a working AWGM100B-1A or repair mine.

Business

Response:

I apologize for the delay in responding to your request. Management has confirmed that this customer does in fact have an extended warranty and we have repaired his watch under that warranty.

The watch has been shipped back to the customer repaired. We feel this matter has been successfully resolved.

Consumer

Response:

I am rejecting this response because:

[redacted] called me on July 15, 2014 asking me to return my watch after I filed a Revdex.com complaint. She emailed me a FedEx shipping label. I shipped the watch back on July 19 and delivery was confirmed. No one from Casio has attempted to contact me since [redacted] called me on July 15, and my watch has never been returned. The assertion that my watch was returned to me repaired is a lie, my watch has not been returned to me at all.

Business

Response:

I apologize for the delay in responding to this email, however I left Mr. Roudenis a message on his machine this morning 8-7-14 informing him that we are covering his watch under our warranty and he should have his watch back within the next week.

Consumer

Response:

I am rejecting this response because:

I received the watch back from Casio on 2014-08-15. It is still not repaired. I've attached a document with pictures that clearly show Casio continues to lie about repairing my watch when nothing has been done to address the issue I've reported.

Review: My wife buys she and I new cell phones every two years for our anniversary and my Casio smart cell was more expence then her I phone,I though that I was not smart enough to use the new Casio smart phone so I went to two classes at a Verizon and found that half of the phone just did not work .But the Lady teaching the class said [redacted] just take your phone home and play around with it and call Verizon tec support and they will help you learn how to use the phone,I tried for several weeks and with no luck I went back to the verizon store and ask for help ,they told me at this time you are past the trial time so do what you can with what you have.This is my first smart phone and I didnt want to ask family or friends for help because they were all doing great with their phones.The longer I kept the Casio smart cell phone the more problems I had.The Verizon tec support and the local Verizon store keep having me do a hard re/set which means that I lost everything pictures,text messages that were very important to me,I am glad I did not have to re/program the telphone numbers. Tomorrow I will receve my (8)th replacement phone and the problem the last (6 or 7)so out of the box dont work and have software issues.YES I DID SAY THAT SOMEONE IS SENDING ME CASIO CELL PHONE OUT OF THE BOX THAT DONT WORK.When I go to the Verizon store they want me to buy a new phone and sign a 2 year contract,I'm sorry I feel that I was sold a cell phone out of the box that had software problems and I refused to pay for something Casio or Verizon should make right under ourt 2 year agreement we have now and I should not have to pay my hard earned money I feel Casio or Verizon make right at their costDesired Settlement: I hade three generations of Casio cell phones the frist two I loved and talk some friends and family into buying but this GzOne Casio has been a night mare,the software dont work.IF Casio wanted to make this right they would give me free the next generation smart phone.Verizon I think it would be good buniness on your part to have a Lemon policy when a customer of 12 years that has a problem with a cell phone and the re/placement phones that the customer gets is broken when shipped to the custm

Business

Response:

Revdex.comI have spoken to [redacted] and I explainedto him that we do not make the GzOne cell phones and I provided him with ourcontact person Scott Spreen at NEC Mobile Comm. I also reached out to Scott tosee if there is anything they can help him with. This customer is satisfied with what I have toldhim, He is going to contact Verizon and NEC Mobile Comm. to see if there isanything they can do to help him.I am happy with the outcome of our conversationand find this matter completely solved.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

NO, The Frist Lady Was Very Nice But Could Nothing,She Gave Me A Phone Number That Lady Was Rude And Told Me To E-Mail Corporate Japan (NO LUCK) thing are not fix.I Was Going Aganst Verizon My cell Service That Keeps Sending Me Bad Cell Phones At This Verizon Should Be Calling And Sending Out E-Males For Me They Sold Me A Bad Phone and Keep Sending Me Bad Cell Phones My Insurance Is With Verizon.I Did All My Buness With Verizon For 12 Years Now I Think Casio Is Done They Know The Cell Phone Is Bad And Wont Do Anything About It.They Know How To Give People Like Me The Run-Around.All My Buniss Is And Being Done Through Verizon And I Think They Should Make It Right After Getting 8 BAD CELL PHONES Its way past Time For Verizon to Make Me Hole.Thank You David Ralson From Alabama P.S. This Cell Phone I Have Came Right Out Of The Box Not Working Wright.Casio Will Mot Do Anything But Give Me The Run-Around and I Did Not Give My Hard Earn Money To Casio I Gave It To Verizon and I Think They Should Make It Right (VERIZON) Thank You

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I call the phone number and I am wating for Scott from nec to call me back

Regards,

Business

Response:

Dear Revdex.com,This complaint is not against Casio, this is a matter that needs to be sent toNEC mobile communications. They can be reached at [redacted] The contact personis [redacted] I have spoken with thiscustomer and explained to him that we do not repair or replace cell phones. Hecompletely understood and apologized for sending Revdex.com a complaint towardCasio. Casio asks if you can please change thiscomplaint to be against NEC mobile communications.I feel that I have helped this customer by giving him all the proper phonenumbers and contact people to call. We do not wish to have this complaint helpagainst us and feel this matter is resolved.Thank you[redacted]Customer Support

Review: My basic Casio calculator stopped working. I mailed it to Casio telling them to repair or replacement. They sent it back to me untouched. With all the money they spent sending it back to me by Federal Express, they could have just sent a working calculator by mail. Work order #: [redacted]Desired Settlement: Send me a new calculator.

Business

Response:

Dear Revdex.com,

I have attached a letter document that I have sent to Mr. [redacted]. Mr. [redacted] is requesting a new HS-4E model calculator. This version was released in 1994 and is no longer in production, therefore we are replacing it with a similar model that we have located, HS-8VA. I feel that this will satisfy the customer and we feel this issue has been resolved.

Thank you and have a pleasant day.

Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: About a year and a half ago I had purchased a Casio Pro-trek 2500 watch. The watch has been the 2nd one I have owned from the company in the last five years. The value of these watches usually run about $300 for each watch. On Saturday April 11th I was outside the entire day working. The watch is a solar powered watch. It became hot and burnt a perfect watch circle blisters on my right wrist. I immediately took the watch off and started treating the burn with antibiotic ointment purchased from the store. I took pictures of the burn and blisters on my wrist. I then emailed the company and stated what happened with no response I decided to call them. I called and the lady put me on hold and came back on after I told them what had happened and said that her manager said that it was an allergic reaction and that there wasn't anything they could do about it. I told them on the phone my wrist had burn marks and she still insisted it was an allergic reaction. I ask for a new PRO-TREK 3500 watch and she said that her manager said that it wouldn't do any good because all of their watches are made from the same material. I instantly told her if that was the case why didn't I have a allergic reaction before then in the last 5 years I had worn the watches...They then just tried to get off the phone and told me their was nothing more they could do.Desired Settlement: I want a new Pro-Trek 3500 watch, because the Pro-trek 2500 left burnt blisters on my wrist and I have the pictures to prove it.

Business

Response:

Dear Revdex.com,I have contacted this customer and asked him if he can send in the watch, however he threw it away. I did let him know that without the watch to evaluate there is nothing we can do. He said ok. We consider this case now closed.Thank you[redacted]Customer Support

Review: I have owened a casio commander for 5 weeks. it is advertised as being rugged, meets military standards to withstand water immersions, dust and drops.claims to withstand drops from 4 feet. during the short time I have used this phone it has dropped cell service about once a week and has to be reset. the screen has broken with nonmal use. I have not dropped the phone or used it in any way which would cause it to break.it is not the rugged phone that it is advertised to be.Desired Settlement: I have the insurance plane but I will have to pay 100.00 dollar deductiable. I have no interest in spending more money on a phone that did not measure up to it advertised expectations . I would like to see casio stop selling this phone until it fixes the problem whit dropped cell service and broken screens

Business

Response:

We are currently working on this situation with the manufacture of the Cell phones. Casio America Inc. does not manufacture this product but rather entered into a joint venture with [redacted] uses Casio's name on this product. This complaint should actually be filed against [redacted], however we are working with them to get this matter resolved.

I have been informed by [redacted] that the screen on the phone is cracked. This is clearly stated in the warranty that damaged is not covered and is not a manufacturer defect. This customer does not accept responsibility for the damage to the cell phone.

We will provide an update once we hear back from [redacted] if they are willing to assist further in this matter.

Sincerely,

Sr. Manager

Casio Customer Support Center