Caspian Auto House, Inc

Review: No paperwork, no acceptance of vehicle verbal or physical possession was ever made and this dealer cashed a check without any documents signed. The dealer then is requesting $499.00 to be transferred into their bank in order to receive check of 6489.00 back to finance company.Desired Settlement: Immediate return of funds and acknowledge wrongful intent.

Business

Response:

The customer intended to buy the car and mailed us the check from [redacted] payable to Caspian Auto Motors. Then customer came to our dealership and test drove the vehicle and told us that she will be back after a few days to pick up the car. After that we deposited the check. Then all of a sudden she backed out. We normally don't have to return the check as all sales are final. Because once we deposited the check we took the car off our website and put as sold. It costs us money if our car is not advertised. But we came to a peaceful agreement on 10/24/2015 and returned the full check amount to [redacted] and gave the check to customer in person. Attached please find instructions from [redacted] and our agreement. She's satisfied with the agreement.

Consumer

Response:

The process in which the business Caspian Auto House, Inc, and I had to resolve this matter is as stated: I had to contact the Virginia MVA Dealer Board, the Attorney General Office of VA. and Revdex.com, once the MVA Dealer Board contacted the business and advised them of the fact that no paperwork had ever been seen, nor signed by myself and/or son, and that they had no right to request a $499.00 fee to cancel a contract that never existed, they eventually agreed that no contract was ever presented and would surrender money collected from my loan company. I then contacted the business as to when the check would be ready, and was immediately told from the finance manager, Elshan, that he would not surrender the check until I contacted Revdex.com to change my complaint. I advised the manager, Elshan, that I would call and report him again to the MVA dealer board, and not until then did he say I could get the check. I arrived there the next day and was given a business check in full amount of the loan written out to [redacted]. I was asked to rewrite my complaint again prior to leaving the business and as I told them I would write it, but only with the truth of the events it took to right their wrong. It took 3days to resolve a matter that should have been corrected on day 1.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform, ( check clears) as promised I can get back to you at: [redacted].

Regards,