Castle Mortgage Corporation

It has been verified the property owner/landlord called to change service into his name without any interruption of service The pertinent information required was provided to change the service The customer called on 8/17, spoke with an agent and was advised a new application for service is needed to reestablish service in her name the customer stated she would contact the owner/landlordThe customer will need to make application for new service, the deposit has applied to the final bill

Complaint: [redacted] I am rejecting this response because: I had to borrow cash from parents to walk in to pay because I was threatened disconnect until pymt received from bill matrix Regards, [redacted] ***

There will be no further written response to this complaint The customer has a direct phone number to Customer Service Support that she has been communicating withThank you for the complaint

Complaint: [redacted] I am rejecting this response because: Only offered to waive a $late fee Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was eventually contacted twice by Entergy after I had complained to the Revdex.com ironically, I was and I re-iterate not contacted prior to the work being done neither do they have the right to carry out such work without an easement and or permit, neither of which they have, I have given them an opportunity to put it right, Law Suit pending --- Unacceptable response!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they can all ready change it they got them and they are going to anyway so why not now it would be easier just to do it I will keep complaining to entergy and above them and of course they always say they readings are correct they want adment it Regards, [redacted]

The customer was contacted 9/28/15, the reading the customer provided on 9/is in line with the regular read on 9/17; the meter is read each month and account is not billed on an averageThe customer was offered information for an energy auditor for the location and she declined; the customer had a concern regarding rate, the customer was referred to the website regarding rate information, many factors goes into calculating the bill and did not have that readily available to discuss with the customer; the customer stated no further discussion and hung upThere are no adjustments to be made to the account

Complaint: [redacted] I am rejecting this response because: I never said that I would speak with the landlord, and the company has not provided me with written policy which shows this is what they do on a regular basis, furthermore, this leaves me at a disadvantage for I have no deposit, he could decide to terminate the service with no notification to me and the way they do things, they would terminate the service and I along with my child would be without lights I think if this is the way Entergy handled their customers, then there needs to be steps taken to make sure do operate fairly!!!! No one should be able to just switch someone services without the current resident knowing of this and they knew that I never contacted them to say that I was transferring or disconnecting my services!!! Regards, [redacted]

We reviewed the account and appears a payment was made at a wapayment center on 3/23/ If you would like to discuss this matter further, please contact customer service support

The customer was contacted to provide documentation regarding the account The documents were received, the customer contacted and advised the account will be corrected to reflect correct turn-off date and a new bill will be mailed

The customer called on 9/5; the returned check fee was waived as a one time courtesy to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer was contacted 11/and the account is in the process of being corrected

The customer was contacted by vegetation management 9/and advised of action to be takenThe customer was provided a direct phone number to report any issues if work is not completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Entergy dropped the deposit down from $2,to $200.00, which is much more reasonableThis really should be a common practice with the electrical companies, and should not require us to escalate to an outside source to help resolveBut I do thank you Revdex.com for being there to help all of us consumers have businesses treat their customers in the manner that they should Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: One, I was told payment could not be made by check...was NEVER told it had to be at a walk in payment center! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not feel that [redacted] from Entergy was fully correct in the answer she gave me She pretty much said the exact same thing that [redacted] said "according to the reported readings the bill is correct" except [redacted] told me that she didn't see a techs name assigned to the meter readings and [redacted] said that she did Both ladies gave me different dates to when the meter was ran I asked [redacted] why [redacted] said she couldn't see techs name and she stated "maybe she just doesn't know how to read it" If [redacted] is a supervisor as she stated then she should know how to use her computer system I find it unprofessional for one member of a company to discredit another member of the same company [redacted] told me that it must have been the humidity that made my air conditioner run more those months, yet the other two accounts I have with entergy, in the same city, didn't triple in their cost The other two accounts are lived in, where power is being used for lights, laundry, and air conditioners are set on lower settingsYet the one house that doesn't have anyone living in it triples in cost for two months [redacted] could not explain why the cost for September bill went down dramatically after asking for the meter to be re-read nor could she explain to me how the bills are calculated She told me to go read on the website She also went on to tell me that her own home's air conditioner was set on degrees during the day when she's not home, which makes her air run constantly went it's trying to cool off in the evening when she returns I find it hard to believe that she for keeps her air set to exactly when I said mine was set to in my comlaint, and that she would raise it when she's gone, when Entergy themselves say to leave it set on one setting because it will take longer to cool the house off once it heats up I just feel that i'm getting the run around I feel that if the humidity was the cause in the spike then my other two homes should have spiked as well, and if the humidity left since the September bill is now then my other two accounts should have dropped also, but they didn't One was less and the other was less But [redacted] house was less This is all aside from that the bill in question was only less than my home in August Remind you, no one has lived in the [redacted] ***house since mid April Regards, [redacted]

Thank you for the response, since the customer has paid the bill in full there is nothing else that can be offered on this accountThe policy on returned checks has been explained to the customer

Thank you, there will be no other responses to this complaint

I will continue to work with this customer She has not kept any of the arrangements we have made with her to pay her bill I will contact her this morning about extending the bill further and will explain that we cannot continue to work with her if she fails to keep her commitments [redacted] ***Entergy Corporation601- [redacted]