Castle Mortgage Corporation

The customer was advised July 8, that documentation is needed to credit the account for paymentOnce documentation is received the account will be reviewed to make a determination regarding the additional deposit. If the customer does not have a valid receipt, he can visit the
*** * **, for a copy of the receipt"7/8/- customer emailadvised customer to send documentation of payment."

The customer has been contacted and issue has been resolved

The customer concern is being addressed, a service order is in place to transfer service to a new pole

Complaint: ***
I am rejecting this response because:Although I understand the need to cut trees close to power lines and
accept this, what they did was cut hedgerows to the ground which were my fences and security to the landI was not informed of this pending working prior to it's onset as is required by the companyI understand they believe they have the right to do this, but my understand is that they need either an existing easement, or a permit, and after checking with the local chancery in ***, there was neither to be foundAll I am wanting is for them to put up a fence whereas no one can drive onto my land as it was previouslyNow if they are not willing to do this then I will make a law suit against them I do not have an issue with doing thisI prefer not to do this and give them the opportunity to put the situation right, however if the next response is not favorable then this will be my course of action thank you
Regards,
*** ***

The customer was contacted for documentation to correct the account. The customer submitted documentation, the corrections have been made to the account

Please accept our apology if the medical process was not explained properly. Accounts are coded in advance for medical conditions. We have submitted a request to have medical forms mailed to you. The form is to be submitted to your physician for completion. The form will
then be mailed back for review, you will be notified by letter once the review is completedThere also programs such as Pick-a-Date, Bank Draft, and extension request available to avoid circumstances that may cause interruptions of service

After reviewing the account, all readings have been accurate, including reread requests. Customers are encouraged to visit www.entergy-mississippi.com to compare their readings printed on the bill if there is a concern regarding the reading. In the near future all
customer meters will change to a digital meter at no cost to the customer. At this time, there is no time frame when this meter will be change

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
How long will it take to see an adjustment on my Bill? I would like documentation stating no fraud on my behalf and any negative reporting off of my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A complaint was filed with our Customer Contact Center. A supervisor should be contacting the customer within the next hours. The customer was disconnected for non-payment on October 4. She called us October for a reconnect quote, so she was aware that her power was off.
She was also sent a billed marked "final," showing that her deposit had been applied leaving a final balance of $

Customer needs to log into the account he created on Entergy's website (My Account on Line) to correct his credit card information or banking information if this is what is causing the returned payments

The customer contacted the Customer Contact Center 9/1/16, the account was corrected 9/a new invoice was mailed to the customer

*** ***, Account ***, has a $deposit due to his past payment history. He started out with a $deposit. When a customer is cut-off for non-payment, Entergy assesses an additional $deposit. Mr*** has been disconnected four times for non-payment which has
resulted in the additional $deposit. He has also given two bad checks in recent months. I believe due to his payment history that the $deposit is justified

We reviewed the account and appears a payment was made at a walk-in payment center on 3/23/2016.  If you would like to discuss this matter further, please contact customer service support.

The customer was contacted to provide documentation regarding the account.  The documents were received, the customer contacted and advised the account will be corrected to reflect correct turn-off date and a new bill will be mailed.

Complaint: [redacted]
I am rejecting this response because: My services were never disconnected, and I never received a disconnect notice prior to my last payment. The last payment of $160 was made when I received a disconnect notice. Entergy has failed to notify me or return any of my calls and this another example of a Company that has a monopoly over the average consumer and does not care about CUSTOMER Service.  
Regards,
[redacted]

The customer has been contacted and the matter resolved.

Complaint: [redacted]
I am rejecting this response because:  I do not feel that [redacted] from Entergy was fully correct in the answer she gave me.  She pretty much said the exact same thing that [redacted] said "according to the reported readings the bill is correct" except [redacted] told me that she didn't see a techs name assigned to the meter readings and [redacted] said that she did.  Both ladies gave me different dates to when the meter was ran.  I asked [redacted] why [redacted] said she couldn't see techs name and she stated "maybe she just doesn't know how to read it".  If [redacted] is a supervisor as she stated then she should know how to use her computer system.  I find it unprofessional for one member of a company to discredit another member of the same company.  [redacted] told me that it must have been the humidity that made my air conditioner run more those months, yet the other two accounts I have with entergy, in the same city, didn't triple in their cost.  The other two accounts are lived in, where power is being used for lights, laundry, and air conditioners are set on lower settings... Yet the one house that doesn't have anyone living in it triples in cost for two months.  [redacted] could not explain why the cost for September bill went down dramatically after asking for the meter to be re-read nor could she explain to me how the bills are calculated.  She told me to go read on the website.  She also went on to tell me that her own home's air conditioner was set on 82 degrees during the day when she's not home, which makes her air run constantly went it's trying to cool off in the evening when she returns.  I find it hard to believe that she for 1 keeps her air set to exactly when I said mine was set to in my comlaint, and 2 that she would raise it when she's gone, when Entergy themselves say to leave it set on one setting because it will take longer to cool the house off once it heats up.  I just feel that i'm getting the run around.  I feel that if the humidity was the cause in the spike then my other two homes should have spiked as well, and if the humidity left since the September bill is now 43.76 then my other two accounts should have dropped also, but they didn't.  One was 48.51 less and the other was 38.56 less.  But [redacted] house was 100.60 less.  This is all aside from that the bill in question was only 10 less than my home in August.  Remind you, no one has lived in the [redacted]. house since mid April.
Regards,
[redacted]

The customer has been contacted for the correct account number and matter has been addressed.

It has been verified the property owner/landlord called to change service into his name without any interruption of service.  The pertinent  information required was provided to change the service.  The customer called on 8/17, spoke with an agent and was advised a new application for...

service is needed to reestablish service in her name the customer stated she would contact the owner/landlord. The customer will need to make application for new service, the deposit has applied to the final bill.