Cat Pack

I made a purchase on April 2nd 2020. On April 25 I was notified via email that my item was on its way and received tracking info through *** although they sent tracking with a third party tracking company. There was no expected date, which is fine as long as it was on its way. I verified my address was correct.
On May 10th there was an expected arrival of May 12th.
May 12th the item was "out for delivery"
On May 16th I still had not gotten the package and checked the tracking and it had been delivered "to your mailbox in *** Oh". I live in Vermont. The address for the package was that of my contact info and the package was now mysteriously in Ohio, not Vermont.
I wasn't sure if there was an error of some sort so I attempted to contact the company. I received a very general email response directing to reach out if I needed more info.
On May 18th I replied with my same request of asking how this can be resolved. I attempted to call the phone number on the website and I left a voice message. I have yet to hear back after 2 attempts from their "Contact Us" on the website, an email and a phone call. I even tried to contact through f!
I would like my stuff or a FULL refund. Their choice but I am not paying additional shipping.

I placed an order for a product on March 12th. For the last 4 weeks, this company has told me that they have turned it over to *** and the item has not shipped due to the fault of *** delivery.

I ordered a t-shirt and sweatshirt from CatPack.shop after seeing that they donate a percent to shelter animals. The order was placed on 3/26. I received notice that it had shipped on 4/6. Unfortunately, the tracking link that was sent to me did not work. I reached out and asked about the incorrect tracking information. I recieved an email back from the company on 4/22. I told them that I understood that there are currently some barriers to shipping during the COVID-19 pandemic, but that I would like an update about my order because it had been almost a month since the order had been placed. I asked when I should expect it to arrive. I was told: "We have fulfillment delays due to the ongoing health crisis. Also, we just started working with a new forwarder and we are still trying to reorganize our fulfillment process. However, rest assured that your item is already being prepared for dispatch by our Warehouse Team and the tracking should update soon." I was given a *** tracking link that said "Estimated Delivery Date: Pending." I waited over a week and reached back out to support on 4/30. I again asked if there was any additional information because the *** tracking link still said "Estimated Delivery Date: Pending." I asked if my order had even been processed yet and if not, I wanted a refund. The representative responded: "Our Warehouse Team actually dispatched this last April 6 but as they said, to ***'s lack of manpower, a lot of dispatched items are not yet being delivered and their corresponding tracking is not being updated on their database." I checked in again and on May 3rd was told: "This should be in transit and delivered by next week." I called *** inquiring about the package and they said that the tracking label was created, but that they never received the package for shipping. I was continually stonewalled as the representative blamed ***. At this point I just want a refund and they refuse to acknowledge that

I ordered a sweatshirt from this company. The price was higher than one might expect but since it was allegedly to rescue cats I paid it. The charge was put through by CatPack on the day I made the purchase. That was a month ago and I have never seen my sweatshirt despite having paid for it. Multiple calls have gone unanswered. I fear this is some kind of a scam company. I have emailed them and their replies are nonsense. It would seem that this is not a company in America but their address of record is in Illinois. A word of caution to others...never, ever purchase anything from CatPack Shop. They are frauds. I had to give them one star rating but they deserve a zero!

I ordered 2 shirts from company. A week after no response, I reached out to inquire on the status. At that time, I got a response that they were having inventory issues, due to the current situation with Covid-19 and the economy. They advised that they would follow up in the coming days with my information for shipping.

More time had passed, and I went to their website. From there I saw a phone number and did a google search. It is from that google search that I realized the phone number was linked to another company, now closed, that had multiple Revdex.com complains with the same issue and never had resolution.

This company is a total sham and no longer responds. They claim they are helping animals in shelters though proceeds, but all is fake.

Placed an order on March 15th. Was told " 1. Shipping: All domestic orders (U.S.) may take up to 7 days for domestic shipping and handling" . I have still not received merchandise (April 24th) I no longer need the merchandise and have been requesting a refund and they refuse to refund the order claiming it has already shipped (since March 30th)... It has neither shipped or arrived, and I want a refund.