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Catherine's Floral

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Reviews Catherine's Floral

Catherine's Floral Reviews (34)

The absolute WORST consumer experience I have ever had. I ordered flowers for my wife for Mothers Day that were going to be a gift from our 3 children. They called me the day after I ordered the flowers and told me the tulips I wanted they could not provide, but they would make a nice arrangement for my wife. Then on Mothers Day - NOTHING. No Flowers Arrived at all.

I called 3 times on Mothers Day when it became clear that the flowers were not coming, and each call was received by a different third party operator, and each operator told me that the flower shop would call me first thing in the morning to rectify the matter. The next day - No Call At All.

I then called 3 more times that day, and again was told by different operators that they would leave a message for the shop to call, and again No Call At All.

I finally sent an email to the shop indicating that I would seek legal action if I did not get a response and refund. They emailed back the FOLLOWING day and simply said, "we will send refund, we didn't work yesterday". No apologies for not sending the flowers. No "how can we make this up to you". No regret at all for ruining my children's gift to their mom on Mothers Day. AND - they didn't refund me that day.

I emailed again the day after that stating I had not received my refund, and again they emailed and simply said "we will refund"..and AGAIN, no refund.

Finally when I threatened once more on the next FOLLOWING day that I will seek legal action if I do not get my refund, they finally refunded my money without any further communication. This is by far the WORST form of customer service and customer care that I have ever seen or experienced. I would NEVER EVER treat a consumer or client with as much disregard and disrespect as this shop has shown me.

You reciever free product. Your complaint  is with [redacted]  call them.

Don't assume you know  what happens we deliver from west to east and fro cave creek to az city..if you don't answer your door in the summer it will not be left and besides you call another state. To order flowers and then do sent it to me.and I can't get the order en less I go to your zip code.  So keep your opt to your self. .

It's sad to realize just how far you go to ignore the truth. I have no doubt [redacted] left you that voicemail. Because [redacted] went to bat for you while I asked her to simply see you for what you are. You make up lies and excuses every time a customer gives a review of their experience. I didn't expect anything less from you. I already told you, you are not going to do business ever again when I go through the proper channels. Everything you do online is being document. How good do you think [redacted] is going to feel knowing you put up a private voicemail from her to you online for everyone to see.... Really? Are you that clueless. You never take into accounts people's feelings nor do you know how to run a business based on customer satisfaction. I'll be the first to tell you the customer is not always right. Sometimes they are just an ae. But I'm not an ae nor am I crazy. I am someone who has had a very negative experience with you and your business. All you had to do was try to fix it and instead you ignored it, just like you ignored everyone else who called looking for some answers. You're pathetic, I really do feel sorry for you. You can't keep up in this industry you need to get out. How many more customers who get suckered by you are you going to let down? Never deliver flowers to or over charge them. Oh I'm sorry I forgot to play your little game. Yes, Revdex.com I got my money back from [redacted] Florist right away. What you don't see is its not about the money. If you were in any other line of work that did not attach to a customers emotions you would be just another fraud but you include yourself into this very personal industry and you ruin it every time. How do you sleep at night.... Lol. So sad. I'm glad you feel like you've some say in this but you brought it on yourself. Listen to your customers. They want you to pick up the phone and answer for the things that you and your business does wrong. Ignoring it will never make it any better. Trust me. Stop grazing over the details and look at this for what it is. You failed and have failed to do that with so many people. Not one person would have ever wrote a bad review if you had just taken ownership of what you did and the mistakes that happened. Just be honest and admit when you're wrong. Then you wouldn't have so many all bad reviews written about you.

First let's start off, read your bank statement, I did NOT  charge  your card nor did I collect  any money  from you! 2nd you were told by [redacted] florist  that it's not a part of a service  to take pictures  and send it. 3 after making  yourself  look bad...

and that is putting  it politely they gave you your money  back! Which I see you haven't told anyone! 4. The person  who gave you my information  was so intimidated  by you, she just of the way you were acting, she gave you my number, and best of all [redacted] florist  Apologize  to me for your behaviour. And they will never do business with you.and I have an email from them.

They didn't order directly with us. If no one comes to the door we can not leave it with our heat. We follow the delivery guide lines from sending florist

I have already responded to her son . She is the recipient, not the sender, we never received any payment from her, she has filed a complaint about credit card issues that do not concern her.and there for there should be no response, and just for the record, since when can a business owner not be...

out of town, I don't care if it's 1 day or 3 months.

I order flowers from this company online through FDT flowers on 10/20/16 I requested he arrangement to be delivered on 10/21 to a residents home so they could take the arrangement to a viewing for my uncles funeral. The flowers did not arrive on 10/21 at all. I called FDT florist customer service line at 8 in the morning and the rep.stated that she would have someone call me I received no call. I spoke to my relative in AZ to see if the flowers came and she said yes about an hour ago I requested she send a picture to me of the arrangement and half of the blooms weren't open and some of the flowers were wilted and the arrangement looked like it was just thrown together as an after thought Oh, yeah we need to do this online order.
Called FDT florist customer service line again and made my complaint to the company FDT was willing to discount my original order and have another arrangement sent out to the residents and they stated that the florist would contact me either Sunday or Monday on 10/17 well it is now half way through the work day and guess what no call from the florist I will never use an FDT Florist again or at least Catherine's floral in Queen Creek, AZ, there customer service is terrible

I would not recommend anyone to do business with these people. I ordered a mother's day bouquet from them. They ended up delivering two bouquets to her and when we notified them that they made a mistake they told us to keep the second bouquet and there would be no charge. But then when I got my credit card statement they had double billed me. I called them twice, and both times was told the owner was out of town, and that she would call me, but no one ever called me back. My Mom also attempted to call, with the same results. We waited a few weeks and yesterday my Mom tried to call again. She was told the owner was out of town and put on hold for 35 minutes. Finally she hung up and called again and again was put on hold. So, she decided to go down there. When she walked into the establishment the clerk told her that if she didn't leave she was going to call the police as my Mom (who is 79 years old) was "harassing" them on the phone. She then called my Mom a liar and said that I never called them, and also that I lied about being double billed. I have the credit card statement to prove it. I am absolutely appalled at how my Mom was treated yesterday.

Don't assume you know  what happens we deliver from west to east and fro cave creek to az city..if you don't answer your door in the summer it will not be left and besides you call another state. To order flowers and then do sent it to me.and I can't get the order en less I go to your zip code.  So keep your opt to your self. .

It's sad to realize just how far you go to ignore the truth. I have no doubt [redacted] left you that voicemail. Because [redacted] went to bat for you while I asked her to simply see you for what you are. You make up lies and excuses every time a customer gives a review of their experience. I didn't expect anything less from you. I already told you, you are not going to do business ever again when I go through the proper channels. Everything you do online is being document. How good do you think [redacted] is going to feel knowing you put up a private voicemail from her to you online for everyone to see.... Really? Are you that clueless. You never take into accounts people's feelings nor do you know how to run a business based on customer satisfaction. I'll be the first to tell you the customer is not always right. Sometimes they are just an ae. But I'm not an ae nor am I crazy. I am someone who has had a very negative experience with you and your business. All you had to do was try to fix it and instead you ignored it, just like you ignored everyone else who called looking for some answers. You're pathetic, I really do feel sorry for you. You can't keep up in this industry you need to get out. How many more customers who get suckered by you are you going to let down? Never deliver flowers to or over charge them. Oh I'm sorry I forgot to play your little game. Yes, Revdex.com I got my money back from [redacted] Florist right away. What you don't see is its not about the money. If you were in any other line of work that did not attach to a customers emotions you would be just another fraud but you include yourself into this very personal industry and you ruin it every time. How do you sleep at night.... Lol. So sad. I'm glad you feel like you've some say in this but you brought it on yourself. Listen to your customers. They want you to pick up the phone and answer for the things that you and your business does wrong. Ignoring it will never make it any better. Trust me. Stop grazing over the details and look at this for what it is. You failed and have failed to do that with so many people. Not one person would have ever wrote a bad review if you had just taken ownership of what you did and the mistakes that happened. Just be honest and admit when you're wrong. Then you wouldn't have so many all bad reviews written about you.

In February 2015 I ordered flowers and a box of chocolate for my mother through their website for my mothers birthday. First they charged me twice and the second charge was more then my order was. Then they delivered the flowers but not the chocolates that I paid for. I called to fix the problem and the guy that answered the phone was not very helpful. The owner did call me back and fixed the problem. I decided to give the florist another chance for Mother's Day. Well they once again screwed up. They never delivered the flowers I ordered. Thanks for ruining my moms special day! Never again will I use this company!

You were refunded. .matter is closed sorry for any inconvenience.

I order flowers from this company online through FDT flowers on 10/20/16 I requested he arrangement to be delivered on 10/21 to a residents home so they could take the arrangement to a viewing for my uncles funeral. The flowers did not arrive on 10/21 at all. I called FDT florist customer service line at 8 in the morning and the rep.stated that she would have someone call me I received no call. I spoke to my relative in AZ to see if the flowers came and she said yes about an hour ago I requested she send a picture to me of the arrangement and half of the blooms weren't open and some of the flowers were wilted and the arrangement looked like it was just thrown together as an after thought Oh, yeah we need to do this online order.

Called FDT florist customer service line again and made my complaint to the company FDT was willing to discount my original order and have another arrangement sent out to the residents and they stated that the florist would contact me either Sunday or Monday on 10/17 well it is now half way through the work day and guess what no call from the florist I will never use an FDT Florist again or at least Catherine's floral in Queen Creek, AZ, there customer service is terrible

I would not recommend anyone to do business with these people. I ordered a mother's day bouquet from them. They ended up delivering two bouquets to her and when we notified them that they made a mistake they told us to keep the second bouquet and there would be no charge. But then when I got my credit card statement they had double billed me. I called them twice, and both times was told the owner was out of town, and that she would call me, but no one ever called me back. My Mom also attempted to call, with the same results. We waited a few weeks and yesterday my Mom tried to call again. She was told the owner was out of town and put on hold for 35 minutes. Finally she hung up and called again and again was put on hold. So, she decided to go down there. When she walked into the establishment the clerk told her that if she didn't leave she was going to call the police as my Mom (who is 79 years old) was "harassing" them on the phone. She then called my Mom a liar and said that I never called them, and also that I lied about being double billed. I have the credit card statement to prove it. I am absolutely appalled at how my Mom was treated yesterday.

First let's start off, read your bank statement, I did NOT  charge  your card nor did I collect  any money  from you! 2nd you were told by [redacted] florist  that it's not a part of a service  to take pictures  and send it. 3 after making  yourself  look bad...

and that is putting  it politely they gave you your money  back! Which I see you haven't told anyone! 4. The person  who gave you my information  was so intimidated  by you, she just of the way you were acting, she gave you my number, and best of all [redacted] florist  Apologize  to me for your behaviour. And they will never do business with you.and I have an email from them.

I was pretty disappointed in this Florist. My granddaughter is new to Casa Grande and had to have emergency surgery. I went on the website but called the florist direct so I could establish a florist and express what I had in mind for a get well bouquet. The lady was really nice and we discussed the arrangement and it was scheduled to be delivered the next day. The same evening, I got a call on my answering machine from someone but couldn't understand the message and neither could my husband. It was late so the next day I called the number on my caller ID. I talked to Laura and she said there had been a problem with the computer and my credit card only showed the last 4 digets or something so I gave her all my information again and we discussed the flower arrangement again. I wanted something very cheerful and a cute container. She suggested a smiley face and I agreed. I asked if they would still be delivered today. She said no problem. They were on their way to pick up supplies and would get them out as soon as she got back. My granddaughter was in a great deal of pain and I wanted the flowers so she could see them and know we were thinking about her. About 6:00 pm I called my daughter to see if the flowers had arrived and she said no. I called the number back and got Laura's answering machine. I left a message that since they were not delivered as promised to just cancel the order and refund my money. I was just going to have my daughter go get some flowers from us. Sometime between 10:00 and 11:00 my daughter walked out to get something out of her car and there were flowers sitting there. Nobody rang the doorbell and had it not been for her going out to the car, no one would have even known they were there. They weren't there at 9:00 when she was outside taking the dogs for a walk. They were pink roses in a pink vase with a pink index card with my message. They were nice but not what I really ordered and I don't think the quality of what I paid for them. I think she forgot and just went and purchased some flowers and made a quick arrangement. I realize sometimes things get messed up and things happen, but the proper thing to do would have been to call me and tell me she forgot and was sorry, but would get a nice arrangement and to her first thing in the morning. I would have understood. It is just poor customer service to make a mistake and not admit it and contact the customer and give them the option of going ahead with the delivery the next day or give the option to cancel. I guess customer is a thing of the past sad to say. Having been in customer service for 30 years during my career I can't understand businesses today. Everything seems to be a hassle for customers nowdays.

I have already responded to her son . She is the recipient, not the sender, we never received any payment from her, she has filed a complaint about credit card issues that do not concern her.and there for there should be no response, and just for the record, since when can a business owner not be...

out of town, I don't care if it's 1 day or 3 months.

They didn't order directly with us. If no one comes to the door we can not leave it with our heat. We follow the delivery guide lines from sending florist

This was HORRIBLE,HORRIBLE,HORRIBLE service!!! My husband ordered flowers and paid an extra fee to have them deliver the same day, which was a Friday and they NEVER showed up. My husband called and they said they would be delivered that following Monday, they NEVER showed up. He called AGAIN and they had no idea why the flowers were NOT delivered. He paid $83 for flowers that NEVER got delivered to me! He called once more, they STILL had no idea why the flowers were never delivered!

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Address: 19011 E San Tan Blvd Ste 104, Queen Creek, Arizona, United States, 85142-7301

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www.weddingbycatherine.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Catherine's Floral, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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