I requested to have my service transferred to another apartment via onlineThey did not transfer my service
July 27I requested to have my service transferred to my new place of residence via onlineI received an email stating that my electric would not be on until the 29th,I called in concern and was told my electric would be on that dayI went to pay my electric bill and discovered two accounts and two billsI called and asked why I had two bills I transferred my serviceThey said I simply turned on another serviceWhen I went to their website it gives you three options move in, move out, and transferI did Transfer do not understand why they did not transfer the service and insist that I pay the billI have not lived in the apartment since July and should not be responsible for the bill that I asked to be transferred to the new apartmentI have called the landlord of my previous apartment and asked that the service be switched to their name advised by a KU representativ
On the 2nd of November 2018, that morning I paid my *** with my debit card which was $215.48, plus charge for paying with a debit card, making it $On the 4th of November Ky Utilities took another payment using my checking account which was $330.24, and I always use my debit card and haven't used paying with my checking for a very long timeMy bill was paid after making a payment on 11/2/of I've talked with my bank and they said I would have to file a dispute and I have and also talked with Kentucky Utilities and they are saying that it would take days to return my money and I'm on a set income and some of my bills have not been paid and could be be turned offThey took all my money out of my account leaving me with no money at all to pay my other billsThis also caused the bank to charge me a overdraft bill of $32.00, and KU took another $for something else and this is causing me alot of problems
Product_Or_Service: Ky Utilities a PPL compan
They added a bill from my ex's previous residence without telling meI'm willing to pay my part of the bill but not the previous bill that was added
I have contacted KU on different occasions regarding my billMy account # is XX-XXXXXX-XXXXXXXXXXXX-XXThe first time I contacted them (***?) told me that roughly $was added to my bill from My ex's accountThis time *** said that the bill was all from my account, that I had made a payment on July (which I thought was the security deposit) that covered the previous billThat bill should have NEVER been added to my accountI was never told that it was going to be added or that it was even a possibilityI am willing to pay my part of the bill, around $but not the part that was transferred to my account
Kentucky utilities claims I owe them a $billI called them in to have service cancelled
I contacted them in after having help paying my final bill off I told them I was moving, to cancel further service I checked periodically to see if service had been shut off and it hadn't so I called again While checking my credit I found a bill from them They're claiming I called the day after I requested it be shut off, to request it be left on They said the bill is from I was in a lease as of January at a different addressThis is ruining my credit score, and it was an error on their end I called more then twice and they only have two calls on record two days in a row It's beyond me why they're saying this when I even went in person and requested it be shut off and they said it would beI was living with my mother from 2009-in Carlisle, ky Please help me I'm being held responsible for something I requested be turned off, the error is on their e
I was $dollars behind on my bill, an they told me that my bill was coming out on the 29th of Nov an told me to pay the that I was behind an I paid the behind bill of dollars, an thought I was alright,then they came out an shut off my elect with a dying child that is living there that needed his oxygen machine an breathing machine an they have been told this for a long timei called them an they said they would not turn it back on until I paid them that was just due an after I paid the dollars I made an online prepay of for the 19th an they refused to take that as a payment to be taking out of my accountthen my daughter paid them an they told me it would cancel the online prepay, an what did they dothey took both payments an they refused to give it back to methen they turn around, made me prove it was paid out of my account when it went in on debit its automatic paid out of the account,had me an my daughter go to our banks an get proof it was pai
Bill was in my name and x-wife and has been for yrsI had tried to correct that several yrs ago to no avail was told didn't need to change
On May 3rd the electric was cut off withtout notice and was told it was because of x-wife ( which lives out of state) wanted it shut off even though my name was on it alsoI am the one that have been paying the billI asked why I didn't get notice, I was told "we don't have to anymore" I switched the account to my name only and was not able to get service until the next afternoonIt should have been a simpler process and notice givenWhat would happen if a person was on oxygen and needed it? I am soon to leave town what if I was already out of town and no fire signal given because of this? Not only the above mentioned concerns, but I am on a very tight budget and the food I just purchased was ruined because of the refrigerator was off because of this and all the food I bought the day before was ruined
Billing and service
I am complaining due to the service provided by Kentucky UtilitiesI was late on My payment by mistake I thought I had scheduled it to be paid before I left for vacation and I failed to do so in the chaos of getting everything ready for vacationI was gone for a little over a week and when I returned had not realized the payment had not been made yet until I came home at lunch and my electric was off first off I was only days past due not excessive in my opinion most things days is your grace period and at that point you have a late fee not have service terminatedI have been a customer of KU since and have never had my service disconnected so it isn't like this is a thing with meTo add to this I have to pay a $fee to have them flip a switch back onThen to add on even more they now want a security deposit from me in the amount $due to disconnection again it was only days late and I was out of the country it was a simple overs
I am being billed for power when I did not live at the location any longer
I moved out of *** *** *** on 12/26/17, my account number was XXXXXXXXXXXXWhen I moved out my landlord stated he would take care of the powerI was then billed on 1/for $(due on 2/23) for the time of 12/27-1/I called the company on 1/concerning this bill and was basically only given the option to disconnect the serviceI explained that my landlord told me he has a landlord agreement with them it was supposed to automatically transfer overOnce the power was cut off, I was billed on 2/for $(due on 2/26) for the time of 1/26-1/This bill showed that they used my security deposit of $to pay for my past due amountI then received a disconnection notice on 2/I called on 2/again concerning my bill and they would not transfer the charge to my landlordI do not feel like it is right to pay the power for an apartment I did not live in any longer
At the end of July, beginning of august I became a new customerAt that time they agreed to let me make payments towards the security deposit(What is that for? If I don't pay my utilities I will get cut off, but anyways)My first bill came, not long ago in the last weeksMy bill was for my electric and the small balance for the utilities depositThe notice stated that the bill was due on 8/17/I didn't get paid until today just one week lateI am only paid every weeks and notice came to me after my last check which was the 10thBeside the bill it was written if you can't pay this amount by the due date then you will need to pay this amountIt was a couple of dollars moreI was going to call this morning as soon as my paycheck posted and pay the but yesterday I received an invoice saying that my delinquent amount is and that I was scheduled to be disconnectedI contacted the customer service team and she said it was due to my payment being late, I can't con
I have paid my bills ontime and in full since owning my house at this location over a year agoMy average bill in for this time frame is $The lowest have been $and last month $I leave my windows open in fall and mild months of summer to cut back costsWhen I received my bill last month for $I was glad my efforts paid offJuly was a very mild monthWhen I recently received my current bill of $I was seriously concernedMy highest bills for summer or winter have been $and 218.73, neither even close to this billI have no AC unit issues with my homeWhen I called to have them explain this I spoke with a nice young lady named "***" she was very nice but said that the reason was that my bill was "estimated wrong" by their company and she could do nothing for me but that I could pay what I could and just let my bill go delinquent until I paid it offThat does not seem ethical or the correct way of handling what to me is an error on their
Disrespectful and deceitful practices
On 29Sepat my power was disconnected while at home with kids I have lived in my dwelling in for years with no problems Paying my bills on time and never an issue On this day, days after I had received a bill, and had it submitted in the mailbox they disconnect my services I call and they take my payment charge service fee Won't turn the power on for hours and then charge numerous other fees over a clerical issue on their part or the usps A security deposit after not missing their payments over the entirety of our relationship This is absurd practices When asked what happens to my check in the mail they were so eager to cash it and flaunt blatant robbery What a repulsive practice to a customer who hasn't been through this before I'm repulsed by the greedy and vile practices that they can impose on the "peasants" of a monopoly driven area
Rude customer service and long wait for service
We called to set up service for electric to be turned on for new construction for residential on June 23rd 2016.They told us that as soon as the pole was set they would be out to hook or electric up.Our pole was set up on the 5th of July and a service technician from Kentucky Utility stopped by on that same day, and he said they would be back in days to hook up the wires from their pole to my pole and turn our power on.We waited and no one ever showed up so we call them and they were rude and told us to business days on the 6th of JulyHere we are on the 13th of July and still no power and they will not give us a day that they will be out and they say it could be next week before we have powerI can't even move in to my new home that has been on my property sense the 25th of June.And they made me cut trees down quickly so they could set a pole and I shouldn't if had to cut any trees for then to set their pole
My issue is that name is on a bill that shouldn't have been on there for years I have lived In multiple locations, and every single area I have lived in I've disconnected any utilities before leaving the homeThey told me to bring proof that I lived else where in those years and I brought in my eclectic bull from those years and they neglected to accept it
Product_Or_Service: Electricity
Paid $on 2/19/to KUThe lady at the window asked me if I needed a receiptI said no, just as long as the payment was applied to the accountShe said okay so I leftThen I received a bill in the mail for $454.52, but I only owed half of thatThe lady at the window stole my payment moneyI would like something done about this!
New service has been connected at my home which is not occupied No power being used yet meter shows kWh being used
On Friday, October 6th, technicians came to my home to install new service Upon completion of the installation, I was asked to power on the main breaker to check the indoor power After verifying power was present inside, I turned off the main breaker on the inside panel and the main breaker on the outside panel of my home
The following day while working outside of my home (which is not occupied), I happened to glance up and notice the reading on my meter was XXXXX kWh How is it possible to use electricity when there is no power flowing through the home? I called residential services to report the problem and was told to call back on Tuesday, October 10th and customer service could further assist me
I placed a call to residential customer service on October 10th and was transferred to several different locations before finally reaching a CSR who was willi
I requested to have my service transferred to another apartment via onlineThey did not transfer my service
July 27I requested to have my service transferred to my new place of residence via onlineI received an email stating that my electric would not be on until the 29th,I called in concern and was told my electric would be on that dayI went to pay my electric bill and discovered two accounts and two billsI called and asked why I had two bills I transferred my serviceThey said I simply turned on another serviceWhen I went to their website it gives you three options move in, move out, and transferI did Transfer do not understand why they did not transfer the service and insist that I pay the billI have not lived in the apartment since July and should not be responsible for the bill that I asked to be transferred to the new apartmentI have called the landlord of my previous apartment and asked that the service be switched to their name advised by a KU representativ
I have contacted the company to have power service turned on and they are refusing service
They are refusing service
On the 2nd of November 2018, that morning I paid my *** with my debit card which was $215.48, plus charge for paying with a debit card, making it $On the 4th of November Ky Utilities took another payment using my checking account which was $330.24, and I always use my debit card and haven't used paying with my checking for a very long timeMy bill was paid after making a payment on 11/2/of I've talked with my bank and they said I would have to file a dispute and I have and also talked with Kentucky Utilities and they are saying that it would take days to return my money and I'm on a set income and some of my bills have not been paid and could be be turned offThey took all my money out of my account leaving me with no money at all to pay my other billsThis also caused the bank to charge me a overdraft bill of $32.00, and KU took another $for something else and this is causing me alot of problems
Product_Or_Service: Ky Utilities a PPL compan
They added a bill from my ex's previous residence without telling meI'm willing to pay my part of the bill but not the previous bill that was added
I have contacted KU on different occasions regarding my billMy account # is XX-XXXXXX-XXXXXXXXXXXX-XXThe first time I contacted them (***?) told me that roughly $was added to my bill from My ex's accountThis time *** said that the bill was all from my account, that I had made a payment on July (which I thought was the security deposit) that covered the previous billThat bill should have NEVER been added to my accountI was never told that it was going to be added or that it was even a possibilityI am willing to pay my part of the bill, around $but not the part that was transferred to my account
Kentucky utilities claims I owe them a $billI called them in to have service cancelled
I contacted them in after having help paying my final bill off I told them I was moving, to cancel further service I checked periodically to see if service had been shut off and it hadn't so I called again While checking my credit I found a bill from them They're claiming I called the day after I requested it be shut off, to request it be left on They said the bill is from I was in a lease as of January at a different addressThis is ruining my credit score, and it was an error on their end I called more then twice and they only have two calls on record two days in a row It's beyond me why they're saying this when I even went in person and requested it be shut off and they said it would beI was living with my mother from 2009-in Carlisle, ky Please help me I'm being held responsible for something I requested be turned off, the error is on their e
I was $dollars behind on my bill, an they told me that my bill was coming out on the 29th of Nov an told me to pay the that I was behind an I paid the behind bill of dollars, an thought I was alright,then they came out an shut off my elect with a dying child that is living there that needed his oxygen machine an breathing machine an they have been told this for a long timei called them an they said they would not turn it back on until I paid them that was just due an after I paid the dollars I made an online prepay of for the 19th an they refused to take that as a payment to be taking out of my accountthen my daughter paid them an they told me it would cancel the online prepay, an what did they dothey took both payments an they refused to give it back to methen they turn around, made me prove it was paid out of my account when it went in on debit its automatic paid out of the account,had me an my daughter go to our banks an get proof it was pai
Bill was in my name and x-wife and has been for yrsI had tried to correct that several yrs ago to no avail was told didn't need to change
On May 3rd the electric was cut off withtout notice and was told it was because of x-wife ( which lives out of state) wanted it shut off even though my name was on it alsoI am the one that have been paying the billI asked why I didn't get notice, I was told "we don't have to anymore" I switched the account to my name only and was not able to get service until the next afternoonIt should have been a simpler process and notice givenWhat would happen if a person was on oxygen and needed it? I am soon to leave town what if I was already out of town and no fire signal given because of this? Not only the above mentioned concerns, but I am on a very tight budget and the food I just purchased was ruined because of the refrigerator was off because of this and all the food I bought the day before was ruined
Billing and service
I am complaining due to the service provided by Kentucky UtilitiesI was late on My payment by mistake I thought I had scheduled it to be paid before I left for vacation and I failed to do so in the chaos of getting everything ready for vacationI was gone for a little over a week and when I returned had not realized the payment had not been made yet until I came home at lunch and my electric was off first off I was only days past due not excessive in my opinion most things days is your grace period and at that point you have a late fee not have service terminatedI have been a customer of KU since and have never had my service disconnected so it isn't like this is a thing with meTo add to this I have to pay a $fee to have them flip a switch back onThen to add on even more they now want a security deposit from me in the amount $due to disconnection again it was only days late and I was out of the country it was a simple overs
I am being billed for power when I did not live at the location any longer
I moved out of *** *** *** on 12/26/17, my account number was XXXXXXXXXXXXWhen I moved out my landlord stated he would take care of the powerI was then billed on 1/for $(due on 2/23) for the time of 12/27-1/I called the company on 1/concerning this bill and was basically only given the option to disconnect the serviceI explained that my landlord told me he has a landlord agreement with them it was supposed to automatically transfer overOnce the power was cut off, I was billed on 2/for $(due on 2/26) for the time of 1/26-1/This bill showed that they used my security deposit of $to pay for my past due amountI then received a disconnection notice on 2/I called on 2/again concerning my bill and they would not transfer the charge to my landlordI do not feel like it is right to pay the power for an apartment I did not live in any longer
At the end of July, beginning of august I became a new customerAt that time they agreed to let me make payments towards the security deposit(What is that for? If I don't pay my utilities I will get cut off, but anyways)My first bill came, not long ago in the last weeksMy bill was for my electric and the small balance for the utilities depositThe notice stated that the bill was due on 8/17/I didn't get paid until today just one week lateI am only paid every weeks and notice came to me after my last check which was the 10thBeside the bill it was written if you can't pay this amount by the due date then you will need to pay this amountIt was a couple of dollars moreI was going to call this morning as soon as my paycheck posted and pay the but yesterday I received an invoice saying that my delinquent amount is and that I was scheduled to be disconnectedI contacted the customer service team and she said it was due to my payment being late, I can't con
I have paid my bills ontime and in full since owning my house at this location over a year agoMy average bill in for this time frame is $The lowest have been $and last month $I leave my windows open in fall and mild months of summer to cut back costsWhen I received my bill last month for $I was glad my efforts paid offJuly was a very mild monthWhen I recently received my current bill of $I was seriously concernedMy highest bills for summer or winter have been $and 218.73, neither even close to this billI have no AC unit issues with my homeWhen I called to have them explain this I spoke with a nice young lady named "***" she was very nice but said that the reason was that my bill was "estimated wrong" by their company and she could do nothing for me but that I could pay what I could and just let my bill go delinquent until I paid it offThat does not seem ethical or the correct way of handling what to me is an error on their
Disrespectful and deceitful practices
On 29Sepat my power was disconnected while at home with kids I have lived in my dwelling in for years with no problems Paying my bills on time and never an issue On this day, days after I had received a bill, and had it submitted in the mailbox they disconnect my services I call and they take my payment charge service fee Won't turn the power on for hours and then charge numerous other fees over a clerical issue on their part or the usps A security deposit after not missing their payments over the entirety of our relationship This is absurd practices When asked what happens to my check in the mail they were so eager to cash it and flaunt blatant robbery What a repulsive practice to a customer who hasn't been through this before I'm repulsed by the greedy and vile practices that they can impose on the "peasants" of a monopoly driven area
Rude customer service and long wait for service
We called to set up service for electric to be turned on for new construction for residential on June 23rd 2016.They told us that as soon as the pole was set they would be out to hook or electric up.Our pole was set up on the 5th of July and a service technician from Kentucky Utility stopped by on that same day, and he said they would be back in days to hook up the wires from their pole to my pole and turn our power on.We waited and no one ever showed up so we call them and they were rude and told us to business days on the 6th of JulyHere we are on the 13th of July and still no power and they will not give us a day that they will be out and they say it could be next week before we have powerI can't even move in to my new home that has been on my property sense the 25th of June.And they made me cut trees down quickly so they could set a pole and I shouldn't if had to cut any trees for then to set their pole
My issue is that name is on a bill that shouldn't have been on there for years I have lived In multiple locations, and every single area I have lived in I've disconnected any utilities before leaving the homeThey told me to bring proof that I lived else where in those years and I brought in my eclectic bull from those years and they neglected to accept it
Product_Or_Service: Electricity
Paid $on 2/19/to KUThe lady at the window asked me if I needed a receiptI said no, just as long as the payment was applied to the accountShe said okay so I leftThen I received a bill in the mail for $454.52, but I only owed half of thatThe lady at the window stole my payment moneyI would like something done about this!
New service has been connected at my home which is not occupied No power being used yet meter shows kWh being used
On Friday, October 6th, technicians came to my home to install new service Upon completion of the installation, I was asked to power on the main breaker to check the indoor power After verifying power was present inside, I turned off the main breaker on the inside panel and the main breaker on the outside panel of my home
The following day while working outside of my home (which is not occupied), I happened to glance up and notice the reading on my meter was XXXXX kWh How is it possible to use electricity when there is no power flowing through the home? I called residential services to report the problem and was told to call back on Tuesday, October 10th and customer service could further assist me
I placed a call to residential customer service on October 10th and was transferred to several different locations before finally reaching a CSR who was willi