Purchased our car on April 10, 2016 from Salesman [redacted] There was damage to one of the door guards, which he stated would be replaced. At delivery, we bought it to his attention that the door guard had not been replaced. They stated they would take care of it on our first service. Never any mention of it again.
Going over sales contract, we noticed that we were charged $115 for a new License/registration. License plate/sticker and registration were never received for this vehicle. I went to the tax collectors office and they said I would have to purchase a new one, even though the vehicle was already registered for the new year. They said we should have received it from dealership on delivery.
After numerous phone calls to "Dawn" and complaining, we have never received even a phone call to address the issue. Dawn stated, after the 3rd phone call, that she had turned it over to the "finance manager" and he would be giving us a call to resolve the issue...............Never heard any more from them except someone calling to schedule regular service for this car.
I have been in the retail business all my life and would never think of treating a good customer like that.
Our confidence in the dealership has greatly deteriorated to the point that I am afraid to even take our 2 Toyotas there for service any more, so we are exploring other dealerships.
We have purchased numerous Toyotas from this dealership and never had problems, but they dropped the ball on this one as it seems as if no one really cares.
This is the 4th Toyota we have purchased
[redacted] and all involved in the Service Dept went above and beyond to ensure my concerns were satisfied. He worked very hard to make sure each item needing replacement that was covered under my extended warranty was tackled. I would not have my car serviced anywhere else.
I recently purchased a 2016 Tacoma.I could not be happier or more satisfied with the entire purchasing process.The salesman,JEFFRY, is a really great guy.he helped me find the exact vehicle I was looking for and at a great price.five stars for this guy he really hooked me up!!!!!!
My salesperson Joe C worked with and was able to put me into the car of my dreams, the Scion FRS, I had the utmost confidence in him and appreciated his honesty and integrity so much that I named my car "Joe" after him.
Marshall the finance manager was also great and took a lot of time to explain my loan options and was very efficient throughout the process.
All in All, I have to say Bev Smith Toyota "Rocks" because it is reflected by your dealerships employees. I think someone there needs to take Joe and Marshall to lunch!
I have been to other dealerships before & was treated fairly & with respect. I haven't been anywhere else since Bev Smith Toyota. They are friendly, professional & courteous. The mechanics always get it right.
The service was great, my car runs smooth. Thanks for the car wash. What happen to the food you all service while waiting for your car to be services? That was great!!
Purchased our car on April 10, 2016 from Salesman [redacted] There was damage to one of the door guards, which he stated would be replaced. At delivery, we bought it to his attention that the door guard had not been replaced. They stated they would take care of it on our first service. Never any mention of it again.
Going over sales contract, we noticed that we were charged $115 for a new License/registration. License plate/sticker and registration were never received for this vehicle. I went to the tax collectors office and they said I would have to purchase a new one, even though the vehicle was already registered for the new year. They said we should have received it from dealership on delivery.
After numerous phone calls to "Dawn" and complaining, we have never received even a phone call to address the issue. Dawn stated, after the 3rd phone call, that she had turned it over to the "finance manager" and he would be giving us a call to resolve the issue...............Never heard any more from them except someone calling to schedule regular service for this car.
I have been in the retail business all my life and would never think of treating a good customer like that.
Our confidence in the dealership has greatly deteriorated to the point that I am afraid to even take our 2 Toyotas there for service any more, so we are exploring other dealerships.
We have purchased numerous Toyotas from this dealership and never had problems, but they dropped the ball on this one as it seems as if no one really cares.
This is the 4th Toyota we have purchased
[redacted] and all involved in the Service Dept went above and beyond to ensure my concerns were satisfied. He worked very hard to make sure each item needing replacement that was covered under my extended warranty was tackled. I would not have my car serviced anywhere else.
I recently purchased a 2016 Tacoma.I could not be happier or more satisfied with the entire purchasing process.The salesman,JEFFRY, is a really great guy.he helped me find the exact vehicle I was looking for and at a great price.five stars for this guy he really hooked me up!!!!!!
Great and friendly service!
My salesperson Joe C worked with and was able to put me into the car of my dreams, the Scion FRS, I had the utmost confidence in him and appreciated his honesty and integrity so much that I named my car "Joe" after him.
Marshall the finance manager was also great and took a lot of time to explain my loan options and was very efficient throughout the process.
All in All, I have to say Bev Smith Toyota "Rocks" because it is reflected by your dealerships employees. I think someone there needs to take Joe and Marshall to lunch!
I had an exceptional experience! Stan R. is truly wonderful to work with!
I am pleased with my experience buying a vehicle at BevSmith Toyota. I do feel the survey was requested too early to comment on the vehicle itself.
Very knowledgable salesperson made shopping easy.
Everyone was courteous and pleasant and easy to work with.
I am very truely satified with the overall services they have and thank you.
Excellent service!!!
A good experience
Great service!
I have been to other dealerships before & was treated fairly & with respect. I haven't been anywhere else since Bev Smith Toyota. They are friendly, professional & courteous. The mechanics always get it right.
As always, the service at Bev Smith Toyota was awesome!
Excellent service.
Courteous and punctual.
Stan R gave me excellent service.
I have already provided you with this review. Not sure why you need to do this again, and again.
Great service
The service was great, my car runs smooth. Thanks for the car wash. What happen to the food you all service while waiting for your car to be services? That was great!!