Cavalier Corporation

[redacted]DOCUMENT ATTACHED[redacted]Hello Revdex.comI scanned and sent you on 1/24/18 a 3 page letter with 3 additional pages of references.  On 1/31/18 at 123:26 pm I sent the same documents by email and scanned attachment to [redacted]Today I am sending the same response again here.Tomorrow I will...

send it to your office by Certified MailThanks[redacted] J R[redacted]Cavalier Corporation Tell us why here...CAVALIER CORPORATION13616 E Mt Spokane Pk Dr, Mead, WA  99021 (509) 926-6217 (800) 323-3853 fax (509) 928-8689E-Mail  [redacted] Washington Contractor License  [redacted]Washington Electrical Contractor License  [redacted] Idaho Contractor Registration No.  [redacted]National Environmental Health Association (Radon) ID [redacted]  Washington Lead #[redacted]   EPA Lead # N[redacted] Revdex.com [redacted] January 24, 2018  Re:  [redacted] Dear Revdex.com,This is our response to the complaint from [redacted] which we received from your office this morning. Attached are copis of our records regarding this home, the e-mail contacts from [redacted]'s Realtor, our e-mailed response to [redacted] and pages from the radon code applied to new homes in all of Spokane County.In July 2017 we were contacted by the Realtor, [redacted], to add a radon fan to a passive (fanless) radon system in a nearly new home at [redacted].For reasons we do not recall the install was prepaid and we were to install the fan after [redacted] had moved into the home and at a time when our staff was very busy. Therefore, [redacted] partner and owner, contacted [redacted] or [redacted] and went to the home to install the fan.It is our policy when asked by a home-owner, buyer or Realtor to install a radon fan on a passive system that we state the following:1. We assume the builder followed the radon code (see attached)2. We ask if someone actually knows where the radon pipe is in the garage or house attic and if they know what size the pipe is.3. We do not ask to bid the job with a visit to the home in advance.  This would be a nuisance for a Realtor and for us. We would charge more than $300 for the installing the nearly $200 fan if we made 2 trips to the home. 4. We tell the customer that if there is no pipe or the pipe is not accessible for a fan install (per code) we cannot install a fan but there will be a $75 charge for the service trip.5. We tell the customer that if there is no code required electrical duplex near the pipe we will not install new electrical service for the fan.All of the above discussion with the customer is the result of numerous situations encountered since the July 1, 1991 radon code began. We encounter no pipe at all, pipe encased in a wall and visable but not accessible for adding a fan, no electrical near or no electrical anywhere in the attic.Only yesterday one of our staff had to cut a new attic access hatch in a garage where the radon pipe clearly was viable above the garage roof butthe garage had been sheet-rocked with no hatch.  Inthis case the fan was in place but dead and our staff replaced the fart.._ .In the case of [redacted] there was an accessible passive radon pipe but no electric wiring at all in the attic that could be accessed for the radon fan.  [redacted] was peeved and I (Warren) tried to sooth her by going to the nearest hardware store to purchase an extension cord as a gift to her. In this manner the fan was up and running when I left her home even though the cord was very obtrusive coming down from _the attic hatch to a duplex. I made it clear that"the considerable electrical work could be done by our journeyman who was out of country at the time. However, since this was a code violation by the builder I was not sure of the additional fee we would need to charge and I much preferred that she hire her own electrician or ask the seller to correct the code violation, building defect.We assumed [redacted] had hired an electrician.11/11117 [redacted]'s Realtor, [redacted], contacted us by e-mail and we responded by e-mail on 11113. Copy of e-mail and response by [redacted] attached.1/9/18 [redacted] contacted us again by phone and [redacted] spoke to her. Hetold her he believed we had answered fully and wanted [redacted] to hire her own electrician to correct the radon code electrical violation. [redacted] asked herto convey this to [redacted] responded that she believed [redacted] was probably still adamant that Cavalier should correct the code violation.1122/18 [redacted] again e-mailed us asking that we contact [redacted]. 11123/18 [redacted] called Cavalier and I, [redacted], spoke to her. She seemed of two opinions. She acknowledged that the electrical situation was a code violation but still demanded that we correct it for her. She seemed still under the mistaken belief that someone from Cavalier had not only seen thepipe but the lack of electrical power in the attic before we told [redacted]$300 plus tax to install the fan.At this point we must insist that [redacted] hire her own electrician who will need to pull a permit to do an unknown amount of wiring in the attic to meet code. This may include wiring all the way to the panel box.  Itwill surely require adding an attic light which is required by another part of the building code.This is a pandora' s box not of our making. _We were hired to install only the fan and plug it in to 1l OV power per code. (see attached code drawing)

Complaint: [redacted]
I am rejecting this response because I do not choose to correct again the blatant factual inaccuracies presented by [redacted] and [redacted] which clearly go against all documentation and communication provided to [redacted] or myself (shall be referred to as "my party" for the remainder of this communication). What [redacted] and [redacted] have failed to provide is any form of verification that they ever provided us any form of communication that removes themselves from being liable for the electrical work they committed to, as clearly shown in the quote.[redacted] is a pre-existing structure completed in 2009.  Cavalier Corporation clearly outlines on their invoice that they are not responsible for electric in new builds. The invoice then continues and states that for pre-existing strucutres, Cavalier is responsible for successfully connecting the system. The invoice was the only form of written communication outlining our expectations of Cavalier received by my party until I filed formal complaints with the Revdex.com due to their inaction. The paperwork provided by [redacted] and [redacted] in response to this complaint included paperwork that limited their liability for electric, however [redacted] and [redacted] have failed to provide any form of verification to prove my party was ever made aware of these limitations to their liability. This is because that information was never provided to my party, otherwise Cavalier Corporation would be able to provide signatures or initials from individuals in my parties related to those documents. Their failure to provide any form of verification further shows they failed to provide us any communication that would limit their liability, which further holds them accountable for completing the job they have been paid for in full.This does not even take into account the multiple verbal commitments made by both [redacted] and [redacted] that they would resolve the electrical issues they refused to complete on their first visit. Again, [redacted] and [redacted] both stated up until January 23, 2018 that they would complete the job as they are responsible due to how they provided us the quote and all other commitments previously made to my party. As a result, we find Cavalier Corporation to be participating in extremely unethical practices by providing multiple factual inaccuracies that are apparent due to their selective omission of detail (including who originally contacted them or when they were contacted about the job - please see their first communication which shows they have been extremely selective in providing information to hide their clear liability for this job). Because of this, we have no confidence in this organization to complete the job they are obligated and liable for. As a result, we expect a Cashier's Check sent via certified mail for the full amount they have been paid as a result of refusing to complete the job. Because the lowest quote we have received for an electrician to complete the job is $500, we also expect an additional $200 check to rectify the damages caused by Cavalier refusing to complete the job at the quoted price and forcing us to wait until January before deciding to outright refuse to complete the duties they had been paid for in full.Again, Cavalier Corporation's extremely unethical, deceiving practices in this exchange give me no confidence and would make me feel extremely unsafe if they were to come into my home as I would not trust them to complete the job in a way that would not impact my family's safety.  This is why we expect a full refund and for them to pay for the electrician they have forced us to hire -- again, because of their outright refusal to fulfill their commitments for a job they have been paid for in full, and Cavalier's decision to knowingly provide factually inaccurate information in reports to the Revdex.com and AG that attempt to remove the liability for this job they are completely aware falls 100% on them.

Complaint[redacted]
I am rejecting this response because:1) On January 23, 2018, [redacted] called me from her mobile phone to say she had received my message and her husband, [redacted], would be in contact with me to schedule completing the job as they had originally agreed to. I had assumed they would inform the Revdex.com this case was closed as they had taken ownership in their clear role in why they have received funds for an uncompleted job. Unfortunately, that appears not to be the case and they have gone back on their commitment to right their wrongs, and instead lied to a customer.2) Back in April of 2017 when we were closing on the house and became aware that the passive system needed to be made active, [redacted], the original owner of the home contractually agreed to make the system active before closing on the home.  [redacted] was an out-of-state seller as he was active military stationed in Florida, and requested bids for the job, and was assured by Cavalier they had viewed the job and quoted him at $300 to make the system active. He relayed this information to [redacted] and myself.  As stated in my original letter, this was to be done before we closed on the house, which was July 14, 2017. Due to scheduling issues with Cavalier, they pushed back their installation and after speaking with [redacted] and [redacted] reaching out to Cavalier to verify the project would still get done, we agreed to close under the condition the project would still be completed. My realtor, [redacted], then had to repeatedly reach out to Cavalier to inquire about the job, only to be repeatedly told they were booked out and we would "get on their schedule". Only after I called and was (literally) yelled at by [redacted] for calling a publicly listed business line after hours, and was called back the next day (with no apology for the unprofessional behavior), were we even able to get an appointment on the books - and only because I firmly said I required one or they would need to refund what [redacted] had paid so he could hire someone else to do the work.When [redacted] finally came out, he did not even make clear until he got into the attic that nobody had visited the property. He said that was [redacted]'s role and that she doesn't always send him the information about it. I accepted that, as some companies do not have the best internal communication. However, then he continued that his electrician was out of town and they would not be able to do the work for quite some time. He also stated that since they hadn't viewed the system and attic (despite telling Mr. [redacted] that they had), that I would be required to pay more. I reminded [redacted] that if anyone would be required to pay more, it would be Mr. [redacted] as he was the one contractually obligated to get this completed as part of our closing agreement. [redacted] continued pushing, so I insisted on calling [redacted] as he made me feel extremely uncomfortable and refused to listen to my insistence that he adhere to the terms of the contract. When on the phone with [redacted], he again brought up that his electrician was out of town, however he agreed that once the electrician had returned, they would get this job completed.Again, they had left us in no uncertain terms that they would rectify the issue of them improperly quoting [redacted].3) Again, if Cavalier Corporation refuses to do the work that is required to complete the job they have already accepted the funds for, I ask to reimbursed by their organization for whatever the cost is to hire an electrician for the contractually obligated work Cavalier is refusing to do. It's unfortunate they would walk back on not only a written contract, but multiple verbal agreements especially to two different military families (the seller and my husband).At the end of the day, if they didn't have time to complete (or did not want to complete) the job, they did not have to give [redacted] their bid. However, because they did, that bid was accepted and paid for in full, I expect the job to be completed in full. This expectation is compounded by the multiple verbal agreements from both [redacted] and [redacted] saying this work would be completed, as well as the contract. I am in the process of working my realtor to get all supporting documents to verify interactions with the original homeowner and herself as well as between the three parties. These will be provided as soon as possible.