Cave Organ

We apologize for the inconvenience this situation has caused this merchant and completely understand why this has been frustratingThe merchant issued refunds on the transactions that were processed and the merchant account has since been closedBecause the account was new and processed $in sales in one day (9/**) the account was flagged for new account review from our Risk departmentThe merchant was very responsive and cooperative during the reviewDuring the review period the Risk department was told the merchant issues year warranties on installationThis year period conflicts with the max timeframe of days that our processor allows for services to be rendered in from the time the initial transaction is processedWhen processing a credit card transaction our processor needs all services associated with the transaction to be rendered within daysThe year warranty the merchant offers is much greater than this days windowThis is why the processor asked the merchant to issue returns on the transactionsAnytime a merchant charges a customer's credit card, the card holder can dispute the sale up to days after the transaction is processedThis is called a chargebackThis chargeback window puts the processor at risk for days if the merchant does not cover the chargebackThis is why they limit the window to days so they are at less risk of being exposed to a chargebackAgain we apologize for the inconvenience this has caused the merchant

We apologize for the inconvenience this merchant experiencedNotes show that initially the merchant requested to have to their account put on hold but not closedThe merchant said that they only wanted their account closedWe have sent the merchant a check for $for months of MEF charges ($x months & $x month)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:Although this merchant made it sound like they were doing me a favor by refunding me the 45, it is money owed to me It is not being given by the kindness of their heart I still do not recommend them but do accept their response I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The form has been resent to the merchant via emailPlease call us with any questions or if you need further assistance

The merchant's checking account was updated and a refund was issued to the merchantWe also lowered the merchant's ratesWe spoke with the merchant about the updates to their account

This merchant began to accept credit cards in both of his accounts in August and OctoberIn October they ran a total of $in sales and in August they ran a total of $in salesDuring both of those months the merchant accrued fees based on their processing volumeThe merchant did not process
in NovemberWe sent the merchant a check yesterday for all fees charged to them for the month of NovemberAnd both of the merchant's accounts have been closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I purchased credit card equipment for my personal small business in July 2016, never used, did not took PCI Compliance Questionnaire within days so they started to charge me from my business bank account fee for that purposeI decided to cancel the my merchant account with them, I paid for the equipment $360, they refund me about $after I filed complaint with Revdex.com onceI have to file tax return for the year 2016, but they never send me form for my tax return *** *, please help me with this issue because to call them not that easy to get anyone real person. I need tax return form K, to file my tax return from the National Bankcard Incservices
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As a courtesy, we are sending the merchant a check for $plus $as they are requesting for a total of $But in all fairness the merchant did owe these fees as part of the merchant agreement that they signedIf the merchant would like a copy of the agreement they signed we will send it to themThis merchant's account was setup up with daily discount billing which means that the qualified rate is debited out of the transaction immediately and the remaining total is deposited into the merchant's accountAt the end of the month the merchant is then billed for their transaction fees, any downgrade charges, their statement fee, and any chargeback feesThe charges this merchant is disputing were their month end fees that were stated on the agreement that they signedBut again as a courtesy we will refund these fees to the merchant via a check and wish the merchant the best of luck

*** *** *** ***This merchant signed up for a merchant account on 3/**/and was approved for a Monthly Processing Volume of $30,per month with an Average Ticket of $and a High Ticket of $On 3/**/the merchant ran transactions on the same
credit card at $each bringing the total transaction size to $which was over the merchant's $per transaction limitThe transaction was flagged and held by our risk departmentDuring the review with the Risk Department negative responses started coming through from card holders that were charged by this merchantOut transactions card holders have issued charge backs at that pointThe account was closed due to security riskAt this point ***'s Risk Department has been in contact with the merchant

All of the merchant's funds have been deposited into their checking accountThe merchant processed sales over the weekendTransactions processed over the weekend are not deposited until Tuesday morning because banks are closed on SundayThe merchant has requested to have their account closedWe
have assisted the merchant in processing their account closure form

We apologize for the inconvenience this merchant experienced. Notes show that initially the merchant requested to have to their account put on hold but not closed. The merchant said that they only wanted their account closed. We have sent the merchant a check for $172.02 for 4 months of MEF charges...

($43 x 3 months & $43.02 x 1 month).

On 5/**/2016 Our billing department overnighted a check to this merchant for $50.00 to refund for fees the merchant felt they should not have been billed, and we also closed out the merchant's account as per the merchant's request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The merchant's funds have been released. We apologize for the inconvenience this has caused the merchant. The risk department initially flagged the account for review for 3 reasons 1.) the merchant ran 8 charges in the same batch that were $189 each 2.) one of the cards processed in the batch was a...

card issued from Venezuela. Any transactions processed on a Venezuelan card are considered high risk. 3.) The merchant has an approved average monthly sales processing volume of $15,000 per month. The merchant's batch that was held was for over $7000 from a 2 day period. This batch accounted for almost half of the merchant's total approved monthly volume. Again funds have been released and apologize for the inconvenience this as caused the merchant.

This merchant has been removed from our system and will not be emailed or contacted again. We have spoken to the representative that emailed the merchant. This will not happen again and we apologize for any inconvenience.

The merchant's funds were released on 12/*. Merchant will see funds in their account by tomorrow morning. Merchant has an approved high ticket of $1000 but ran a sale for $3993.25. Transaction was reviewed by risk department and funds were released.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]