Cave Organ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: In reply to National Bankcard that the fees are for the transactions. I will start with what they said about the October fees which totalled  $738". With all do respect but we only received $730.32 out of it, so we're short right here with -$7.68.Additionally our account was debited on November [redacted] suppose for the October transactions -$43.60 on one account, and -$40.75 on the other account, totalling all together -$92.03.I understand that my company would have to pay National Bankcard $5 fee per account for the month of October that's $10 in total. So we are still left with an unexplained amount of -$82.03.To sum it up,  it comes out that for $738 transactions the fee for National Bankcard would come out to -$82.03 that comes out to 11.1151761518% of the transactions. We did not agree to that percent amount.  (Below I copied and pasted the text of the per transaction fee agreement). In reply to the fees for August transactions totalling  $578.00 again our company only received $570.42  -$7.58 in addition to -$32.86 in one account and -$11.01 in the other account. All together we paid -$51.45. Our company would need to pay  $5x2=10 so we paid for  $578 in transactions -$41.45 totalling 7.1712802768% and we did not agree to that percent amount. Also we were debited on August * - $99.80 and on October [redacted] in the amount of -$36 that's in addition of the per transaction that was also debited instantly. I'm NOT disputing the $115 on July * and the $76.46 on July ** for the set up charge and supply for both accounts. (I copied and pasted the text of the per transaction fee agreement)"Examples: Mobile Merchants, Taxi and Limousine Services, HVAC, Plumbers, Electricians, & more[redacted]
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[redacted]Thanks a million
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This merchant was approved for a merchant account on 11/*/16 with a maximum ticket of $2000 per ticket. On 11/**/16 the merchant called us to increase their high ticket amount to $3000 per ticket to accommodate potentially higher sales leading up to the holiday season. Their ticket increase request...

was approved. The merchant's first transactions were processed on 12/** (after the holiday season) -- the merchants first 2 transactions were exactly $3000 each. This set off a red flag with our risk department because 1.) the sales were exactly at the high ticket amount / usually a transaction will include tax and shipping and will not be an exact amount  2.) the sales were run after the holiday season even though the merchant requested the increase for the holiday season which runs up to the [redacted]. 3.) And the sales were run on the same day 5 minutes apart on 2 separate cards and both cards had the same expiration date of 06/**.  We have asked the merchant to send us a copy of the invoices and proof of delivery to show that the products were shipped and delivered. The merchant has not provided us with this information. The merchant needs to provide invoices with the customer name, contact information, address and proof of delivery so our risk department can confirm these 2 transactions are legitimate. We reached out to the merchant again this morning reminding them of the required paperwork but have not received anything so far.

As per Risk, Ken spoke with the merchant on 07/**/15 and advised that the account will be up to review for release as of 08/**/15. There were several charge backs on the account, however as of 06/**/15 there has not been any charge backs reported, so on 08/** he will review the account again for release the held funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for the inconvenience this merchant experienced. This merchant's account was closed on 10/*. We are overnighting the merchant a check for $32.00 to refund them for their September month end fees. The merchant will receive the refund check tomorrow. The merchant will not be billed again.

This Merchant called our office November [redacted] regarding their October month end processing fees. Our representative explained their fees and went over their statement with the merchant. We then refunded the merchant for her month end fees and waived the fees on the account for the next three months....

The merchant requested to have her account closed. Her account has been closed. All equipment purchased through National Bankcard has a 30 day return policy. We can not refund the merchant for the terminal cost because the terminal was purchased over 4 months ago.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If I am contacted again, I will take further legal action against the company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's been 4 months now and they never released any single centavo to us. They closed our account and got our money.  This [redacted] company and National Bank Card have very poor customer service and no proper accounting.  All our chargebacks were already resolved and all the shipments have been delivered.  Where is our money now??? They told us that they will release our money today July **, 2015, but they didn't release.  These 2 companies have same addresses and same P.O Box addresses only.  No office address to go and complain.  Please be careful with these 2 companies.   Please Business Bureau help us, we need the money for our business, paying our manufacturers and suppliers.  We don't know what kind of people we are dealing with these companies.  Why they don't release our money?  Too many questions they can't answer. Please check the attached file of Paid transactions from [redacted] with total amount of $32,617.30. If they are holding the chargebacks they can keep it but please release the cleared transactions. 4 months is too long to hold our money.  Plus they told us they will released our money today but did not do it.  Please help us Business bureau.  Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This merchant processed 99 transactions in the month of June. Her charges for the month of June that were charged in the beginning of July were correct and were based on the volume the merchant processed through her merchant account. The merchant requested to have their account closed on 6/**. We...

emailed to the merchant a closure form to sign and fax back to us. We never received a fax back from the merchant. The merchant called again on 7/** to ask if we received her close form that she faxed to us on 7/**. We confirmed with the merchant that we received her closure form. The merchant's account has been closed. As a courtesy will send the merchant a check for $45.00 for half of her processing fees from the month of June. The merchant will not be charged again. We wish the merchant good luck.

We apologize for the inconvenience this situation has caused this merchant and completely understand why this has been frustrating. The merchant issued refunds on the transactions that were processed and the merchant account has since been closed. Because the account was new and processed $6927 in...

sales in one day (9/**) the account was flagged for new account review from our Risk department. The merchant was very responsive and cooperative during the review. During the review period the Risk department was told the merchant issues 3 year warranties on installation. This 3 year period conflicts with the max timeframe of 90 days that our processor allows for services to be rendered in from the time the initial transaction is processed. When processing a credit card transaction our processor needs all services associated with the transaction to be rendered within 90 days. The 3 year warranty the merchant offers is much greater than this 90 days window. This is why the processor asked the merchant to issue returns on the transactions. Anytime a merchant charges a customer's credit card, the card holder can dispute the sale up to 180 days after the transaction is processed. This is called a chargeback. This chargeback window puts the processor at risk for 180 days if the merchant does not cover the chargeback. This is why they limit the window to 90 days so they are at less risk of being exposed to a chargeback. Again we apologize for the inconvenience this has caused the merchant.

Revdex.com:Although this merchant made it sound like they were doing me a favor by refunding me the 45, it is money owed to me.  It is not being given by the kindness of their heart.  I still do not recommend them but do accept their response.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]