Cavern City Construction

See attachment for original.This letter acknowledges receipt of your letter dated February 29, 2016 regarding Ms. [redacted]'s 2000 Honda Civic. As you know, Neil Huffman Honda appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Ms. [redacted] visited the nil...

Huffman Honda service department on September 26, 2015, at which time we performed necessary maintenance repairs, repair of oil leaks, and transmission service. When Ms. [redacted] returned to the service department on February 22, 2016, five (5) months later, the service department diagnosed the faulty valve body in the transmission. I explained to Ms. [redacted] that the valve body is an internal transmission component and that at that time of the September service, there was no way to know that the valve body would fail at a date in the future.While the failure of the valve body could not be anticipated at the time of Ms. [redacted]'s September service and there was a significant amount of time between the September service and the failure of the valve body, nothing is due or owed with regards to this complaint. However, as customer service and satisfaction is of the highest important to the staff of Neil Huffman Honda, I have authorized and sent a refund of $109.99 to Ms. [redacted] as she requested.Again, thank you for your assistance with helping us to resolve this matter. Should you have any questions or require further information, please do not hesitate to contact me.[redacted]