CBMC Unlimited Sales

Dear Revdex.com of Wisconsin: Along with our letter to Mr [redacted] dated March detailing this situation and its resolution, we included a copy of the letter sent to Mr [redacted] 's bank at his requestWe also indicated in our letter, "Please use this letter as evidence for your bank and/or Internal Revenue Service should this situation raise questions in the future." We've also provided Mr [redacted] a direct contact in our policyowner services department for any other questions or concerns [redacted] [redacted] [redacted] [redacted]

Dear Revdex.com, Thank you for allowing us the opportunity to respond to the message from [redacted] After review we have cancelled the policy and premiums paid were refundedWe apologize for the miscommunication concerning the cancellation refund processRegards, *** [redacted]

Business states they have issued refund to the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It simply needs to be noted and shared that Northwestern Mutual has shady business tactics and prospect be aware Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My response on March 6th was accurate in that I had not seen the letter to my banker and I was disapointed that I did not get an officil accounting of dates and ammounts The March 4th letter that you refer to did not arrive in my mail until March 9th three days after the maximum ten day response time I didn't make the mistake

Dear Revdex.com, Thank you for allowing us the opportunity to review and respond to this customer complaintWe are sorry that Mrand MrsS [redacted] changed their minds about purchasing life insuranceWe have issued them a refund covering premiums paid for the policies.Regards,Betsy H [redacted]

Dear Revdex.com of Wisconsin: On Sept30, the home office in Milwaukee mailed a letter to Mr [redacted] in response to this complaintIn our letter, we apologize for the misunderstanding regarding the need to return the dividend checks when the noted policies were terminatedWe inform Mr [redacted] in the letter that his policies and Insurance Service Account have been reinstated and are paid to SeptWe also note that the ISA has closed on numerous occasions since and to avoid future terminations, Mr [redacted] may wish to consider paying monthly premiums through automatic electronic funds transfer through his bank accountThis would also save $per year because there is a $monthly service fee charged for direct bill accountsWe’ve provided an EFT authorization and instructionsWe now consider this complaint to be closedPlease let me know if there are any further questions or concerns*** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

March 3, *** [redacted] XXX XXX RE: *** [redacted] Policies XXX Dear Mr [redacted] : Please accept my apology for the auto-withdraw that was taken from your account after you requested to cancel your policies listed above After careful review of this matter, I am pleased to inform you that we have honored your request for the full reimbursement of the January 26, payment that was taken The balance of $is being sent to you under separate cover Mr [redacted] , I apologize for the inconvenience this has caused you and trust this matter has been resolved to your satisfaction Sincerely, [redacted] [redacted] ***

Dear Revdex.com of Wisconsin: On Nov21, the home office in Milwaukee mailed a letter to Ms [redacted] in response to her complaintThis is addition to a telephone conversation NovIn the letter, we explain that, due to processing that has to take place, a refund cannot be started until the second business day after that action, which was NovMs***’s regular payments, which assumed her policies would have been approved, were scheduled for the first of the each monthIn November, this was a Saturday, a non-banking dayThe automatic payment was therefore initiated on Octand the payment was recorded NovWhile refund processing began Nov3, a 3-business-day hold was placed given the automatic payment and a refund began NovA bank normally acknowledges the returned funds and posts them to accounts in two business days, which would have been NovBecause that was Veterans Day and banks were closed, the funds posted NovWe have apologized to Ms [redacted] for any inconvenience in the refund delay as well as erroneous information she received earlier, due in part to information from the bankWe now consider this complaint to be closedPlease let me know if there are any further questions or concerns*** [redacted] [redacted] [redacted] [redacted] ** *** [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methank you so much! Regards, [redacted]

Dear Revdex.com of Wisconsin: On Dec9, the Northwestern Mutual home office in Milwaukee replied to Ms [redacted] regarding her complaintIn our letter, we note that Ms [redacted] has contacted us on three previous occasions about this same issue and each case, we have reviewed all of our available records and spoken with the members of our field who were involvedBased on our review, it appears that Ms [redacted] was provided with the information necessary to make an informed purchasing decisionThis includes records that Ms [redacted] was previously aware of the policy in question including information from our financial representative that he witnessed her sign the application documentsFollowing approval of the policy, he provided Ms [redacted] with the policy contract, which also required a signatureNorthwestern Mutual sent a letter noting this policy was approved in 2013, and there is no record Ms [redacted] contacted us to indicate the policy was issued without permissionThere is also no record of contact once monthly payments began or when an annual policy statement was issuedThese allegations were first made in November Because we have not received any new information from Ms [redacted] , our position remains the same that we are not able to provide a refundIf there is additional documentation to support her complaint, we've provided Ms [redacted] with the name and contact information of an individual in the home office who will be able to assist furtherSteve [redacted] Northwestern Mutual Liaison to the Revdex.com

On Wed, Mar 4, at 8:AM, [redacted] [redacted] wrote:Good morning [redacted] ,In regards to complaint [redacted] , after avoiding directly answering any questions or giving me any information my account rep stopped responding stating that I was lucky that even though I cancelled before the money was withdrawn it was only because of his good graces that I got any money back At that point I also reached out to my bank After explaining the situation to my bank and sending them a copy of the emails they have reversed the remaining funds making me whole again.We can probably close this complaint as this is resolved If I may compliment my bank here, [redacted] worked very fast to help their customer.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again, as Mr [redacted] doesn't seem to understand, I was not notified that I was to provide a divorce decree to Northwestern Mutual Since Mr [redacted] , Northwestern Mutual or [redacted] Forrester Schneewind have not provided proof of notifying me of these company guidelines, they are negligent Mr [redacted] , there is a big difference between death and divorce, so linking those events together is pretty weak, to say the least.As I've clearly noted previously, my agent works for me My agent is paid by me When I notified [redacted] that I was getting divorced, she told me to keep paying premiums on my ex-wife's life insurance policies She never followed up with me to explain my options So, I ask myself, why do I have an agent and why am I paying her if she's just neglecting me? The only time I received correspondence from her in the mail, it was in regards to me spending more money NEGLECT: to fail to take care of or to give attention to (someone or something).I also want to point out that I've been on [redacted] since 2007, and the government and tax payers wouldn't be too happy to hear that [redacted] defrauded them by neglecting me During my divorce, I was extremely depressed along with anxiety and panic attacks I don't appreciate Mr [redacted] and Northwestern Mutual pointing their finger at me, accusing me of being neglectful.Thank you for all you've done for me, Revdex.com of Wisconsin! Your honesty, thoughtfulness and kindness were greatly appreciated! Regards, [redacted]

Dear Revdex.com of Wisconsin: A letter is being sent to Mr [redacted] dated Augin response to his rejection of our last communicationWe understand he continues to be dissatisfied with our explanation about why we do not refund premium paymentsAfter another review, our position remains the sameIn addition to all the reasons stated previously, we share the following in our letter: Mr***'s contract was issued with a Right to Return PolicyHe had days upon receipt of the policy to return it for any reason and would have received a refund of any premiums that had been paidMr***'s contract was issued with cash values that were guaranteedIncluding premiums he paid to the end of the second policy year, the value was $Finally, the contract clearly states that any proceeds he would receive at the time of surrendering the policy would be the Cash Surrender Value at the date of surrenderThis totaled $as indicatedAgain, unless we are provided with additional information that we do not know, we consider this matter closedWe've provided Mr [redacted] with the personal contact information of an individual in our Policyowner Services department for any additional contact directly with Northwestern MutualSincerely, Steve S [redacted] Northwestern Mutual Liaison to the Revdex.com

Dear Revdex.com of Wisconsin: On Sept30, the home office in Milwaukee mailed a letter to Ms***In our letter, we address several itemsWhen one of our home office members spoke to Ms [redacted] on Sept12, Ms [redacted] clarified that her concerns are not about MrDonahue, but rather Northwestern Mutual and its college intern programOur college interns are licensed by the states to sell insurance products within those states and they complete pre-licensing requirementsThey are essentially full-fledged financial representatives who get an opportunity to build close relationships with clients, analyze financial situations, and make recommendations to help clients address insurance and financial needsNorthwestern Mutual has a training program for our interns consistent with training offered to full-time career representativesIn addition, the office in which the college interns work provide additional supportMany work jointly with more experienced financial representatives and others receive assistance from a team of trained professionals who provide sales support, including analysis of client needs and preparation of customized plans to meet those needsOur program has been named as one of America’s top internships from to on [redacted] , a career information websiteOur review of the documents pertaining to Ms***’s work with MrDonahue indicate she discussed with him her desire to provide for her family in the event of her premature deathShe also wished to plan for retirementThe primary purpose of permanent life insurance is to provide a death benefit, but it also accumulates cash value over time that can be usedAlthough Ms [redacted] states that she should have been offered term insurance because it is a lower cost, term does not accumulate cash and therefore would not have been suitable for retirement planningWhen the policy was issued, we provided a contract detailing the terms and conditions as well as premium requirementsMs [redacted] had the opportunity to review the policy and under the Right to Return provision, could have returned it for a full refund of premiums for any reasonBy choosing to accept, Ms [redacted] also accepted the insurance protection it provided and Northwestern Mutual accepted its contractual responsibility to provide the benefits detailedMs [redacted] requested that her policy be surrendered and on Sept11, it was canceled and she was sent $430.58, which is the cash surrender valueAlthough Ms [redacted] may wishes she had handled her insurance planning differently, we cannot conclude that she was unduly pressured or that the policy was misrepresented to her or unsuitableWe now consider this complaint to be closedPlease let me know if there are any further questions or concerns*** [redacted] Northwestern Mutual Liaison to the Revdex.com

Dear Revdex.com, Thank you for providing this communication to usMs*** owns or had owned a number of policies with us and we are not clear on her specific question or concernThe information we provided did not address her issueCan you articulate her concerns for us and which policies they pertain to? Regards, *** ***

Dear Revdex.com,Thank you for letting us know that Mr*** has contacted you and allowing us the opportunity to respond.Mr***'s correspondence with our Nashville network office was forwarded to our headquarters in Milwaukee for review. After consideration we have
reversed the ETF payments made in Decand JanA check has been sent to Mr*** refunding his payment.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I take exception to the fact that I have demanded anything. My broker never told us about these feesShame on me for trusting the broker and not reading the contract prior to signing itMy broker knew that I had gone through a series of personal trialsI believe that he took advantage of my mental state I have never had a quarterly review since signing up for these policies. I recently went in to see my broker whom I have known for over a decade we had a nice talk but he never mentioned the fees. It wasn't until I received the bill in the mail that I noticed the fees. I have asked the company numerous times what I received for the $I spent and they have declined to tell me. I have shown all my documents to other brokers and they all say these fees are excessive. I have merely asked for a fair rateThese charges far exceed the industry standard. I find it funny that it cost $to move the money out but they are willing to spend $to put it back and waive both fees which would total $1600. I would never put my money back with a company with ethics like this. I would suggest that we discuss this issue in a more public forum. I would like to publish all my documents on the internet and let the public weigh in on whether this is fair. The public needs to made aware of the practices of this companyAnother suggestion would be to bring in two representatives from other companies and compare these rates to their ratesAs for moving my money back really ???? I would never trust this company with a dime. They would charge me a quarter to hold it. Unfortunately I still have other money at this facility and I"m trying to figure out how to get it out. My wife intends to also file an EEO compliant against this company
Regards,
*** ***

Dear Revdex.com, Thank you for allowing us to address this questionWe have communicated with Mrs*** twice this year in June and OctoberWe have provided her with copies of forms relating to her policies that should answer her questionsWe hope this satisfied her need for
information.Regards, *** ***