CBMC Unlimited Sales

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com, Thank you for allowing us the opportunity to review and respond to this customer complaint. We are sorry that Mr. and Mrs. S[redacted] changed their minds about purchasing life insurance. We have issued them a refund covering premiums paid for the policies.Regards,Betsy...

H[redacted]

On Wed, Mar 4, 2015 at 8:57 AM, [redacted] wrote:Good morning [redacted],In regards to complaint [redacted], after avoiding directly answering any questions or giving me any information my account rep stopped responding stating that I was lucky that even though I...

cancelled before the money was withdrawn it was only because of his good graces that I got any money back.  At that point I also reached out to my bank.  After explaining the situation to my bank and sending them a copy of the emails they have reversed the remaining funds making me whole again.We can probably close this complaint as this is resolved.  If I may compliment my bank here, [redacted] worked very fast to help their customer.Regards,[redacted]

Dear Revdex.com of Wisconsin: Per our original response to the [redacted] on Jan. 9, information is being shared with the policyowner regarding our assessment: We found no record of conversations with the policyowner regarding how he should handle his ex-wife's policy following their...

divorce. The payer did authorize the payments and received annual policy statements indicating that payments were being made on the policy in question. At any time over the past 10-plus years, he could have contacted us to stop the payments he was making. We've provided this information to the policyowner as well as contact information should he wish to discuss this further and make modifications. We now consider this matter to be closed. Please let me know if I can be of further assistance. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you so much!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It simply needs to be noted and shared that Northwestern Mutual has shady business tactics and prospect be aware. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 My response on March 6th was accurate in that I had not seen the letter to my banker and I was disapointed that I did not get an officil accounting of dates and ammounts.  The March 4th letter that you refer to did not arrive in my mail until March 9th three days after the maximum ten day response time.  I didn't make the mistake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vendor made no attempt to explain their rules to me although I met face to face with them just days before making the move and they never mentioned the financial penalty but now they will waive the penalty if I move my money back.  That is a horribly unethical way to make money.  I have and will continue to vet this with various financial professionals.  I have set up an appointment to meet face to face with my Senator to discuss this.  I have also discussed this with several local clergy members at churches that have in excess of 15,000 members and they have deemed this as unethical so I feel pretty convinced that once this case goes public I will be found in the right.  I am providing everyone with complete documentation.  Additionally I have tried to move the remainder of my business away from this vendor and they are insisting that I remain with them or suffer similar financial penalties. This is a sorry way to treat disabled veterans.   [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again, as Mr [redacted] doesn't seem to understand, I was not notified that I was to provide a divorce decree to Northwestern Mutual.  Since Mr [redacted], Northwestern Mutual or [redacted] Forrester Schneewind have not provided proof of notifying me of these company guidelines, they are negligent.  Mr [redacted], there is a big difference between death and divorce, so linking those events together is pretty weak, to say the least.As I've clearly noted previously, my agent works for me.  My agent is paid by me.  When I notified [redacted] that I was getting divorced, she told me to keep paying premiums on my ex-wife's life insurance policies.  She never followed up with me to explain my options.  So, I ask myself, why do I have an agent and why am I paying her if she's just neglecting me?  The only time I received correspondence from her in the mail, it was in regards to me spending more money.  NEGLECT: to fail to take care of or to give attention to (someone or something).I also want to point out that I've been on [redacted] since 2007, and the government and tax payers wouldn't be too happy to hear that [redacted] defrauded them by neglecting me.  During my divorce, I was extremely depressed along with anxiety and panic attacks.  I don't appreciate Mr [redacted] and Northwestern Mutual pointing their finger at me, accusing me of being neglectful.Thank you for all you've done for me, Revdex.com of Wisconsin!  Your honesty, thoughtfulness and kindness were greatly appreciated!
Regards,
[redacted]

Dear Revdex.com of Wisconsin: Along with our letter to Mr. [redacted] dated March 4 detailing this situation and its resolution, we included a copy of the letter sent to Mr. [redacted]'s bank at his request. We also indicated in our letter, "Please use this letter as evidence for your bank and/or Internal Revenue Service should this situation raise questions in the future." We've also provided Mr. [redacted] a direct contact in our policyowner services department for any other questions or concerns. [redacted] 
[redacted] [redacted] [redacted]

Dear Revdex.com, Thank you for making us aware of Mr. [redacted]’s complaint and allowing us to share our perspective. Mr. [redacted] signed a contract to purchase a back-end variable annuity on March 24, 2014. He states that we did not disclose there were withdrawal charges associated...

with the annuity and he demands a refund of $386.51 in withdrawal fees. Our records show that Mr. [redacted] was informed numerous times that his annuity included withdrawal fees. This information was disclosed to Mr. [redacted] when he signed an application, when he signed his contract which contained a detailed explanation of withdrawal fees, in the quarterly summaries he received for approximately two years, and when he contacted us requesting a withdrawal. Mr. [redacted] also signed a suitability form acknowledging that he did not anticipate surrendering his funds within the eight year period when surrender fees would apply. The third party advisor who recommended to Mr. [redacted] that he transfer his variable annuity to a different provider should have been aware of the withdrawal fees when he viewed Mr. [redacted]’s quarterly summary. We have offered Mr. [redacted] two choices to refund his $386.51 in fees. He may transfer it back to Northwestern Mutual and we will reinvest his withdrawal charge, or he can ask the advisor who recommended the transfer to refund the fee. Regards,[redacted]

Business states they have issued refund to the consumer.

Dear Revdex.com of Wisconsin: On July 2, the home office in Milwaukee mailed a letter to Mr. [redacted] in response to this complaint. In our letter, we share that life insurance costs more to put in force than other types of insurance, because it costs...

more to issue a contract than it will collect in premiums for the first few years. This initial loss is amortized over several years until the policy becomes self-supporting. Our records show Mr. [redacted] had coverage in force less than two years and as a result, it was not able to recover the total cost of the premiums that had been paid when the policies were surrendered. Our records show we responded to Mr. [redacted] on this topic Feb. 20, 2015. At that time, we shared the reasons that we do not typically refund premiums. Upon acceptance of the coverage, for example, Northwestern Mutual was liable to pay the combined death benefit. There is a cost for this protection. In addition, per the contracts, Mr. [redacted] had a 10-day free look period after accepting coverage to receive a premium refund. Finally, as a mutual company, we are owned by our policyowners. Any profits we earn are distributed among our policyowners as dividends. Losses from refunding premiums would also be shared by our policyowners in the form of lower dividends. We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. Steve S[redacted] Northwestern Mutual Liaison to the Revdex.com

Dear Revdex.com,Thank you for making us aware of Mr. [redacted]’s situation. We strive to provide an outstanding client experience and we have sent a letter offering him the following actions to resolve his situation.Mr. [redacted] made us aware his financial representative, [redacted], had...

not responded to his request to cancel his policies and discontinue his EFT payments. We apologize for Mr. [redacted]’s lack of attentiveness.Since we have a record that Mr. [redacted] contacted his representative on Feb. 4, we have offered to reimburse him for the EFT payments made on 2/4/16 and 3/4/16 and we will also reimburse him for the payment made from his insurance service account on 4/4/16.If Mr. [redacted] incurred any overdraft fees associated with these EFT payments, we will reimburse him for those charges if he provides a copy of his bank statement. We apologize for the inconvenience this may have caused him. No further EFT payments will be made from his bank account.Mr. [redacted] has also indicated he would like to discontinue his long-term care policy with our company, and we have forwarded to him the form needed to cancel it.We hope Mr. [redacted]’s employment situation is resolved quickly and according to his preference.Regards,[redacted]

Dear Revdex.com of Wisconsin: On Dec. 9, the Northwestern Mutual home office in Milwaukee replied to Ms. [redacted] regarding her complaint. In our letter, we note that Ms. [redacted] has contacted us on three previous occasions about this same issue and each case, we have reviewed all of our...

available records and spoken with the members of our field who were involved. Based on our review, it appears that Ms. [redacted] was provided with the information necessary to make an informed purchasing decision. This includes records that Ms. [redacted] was previously aware of the policy in question including information from our financial representative that he witnessed her sign the application documents. Following approval of the policy, he provided Ms. [redacted] with the policy contract, which also required a signature. Northwestern Mutual sent a letter noting this policy was approved in 2013, and there is no record Ms. [redacted] contacted us to indicate the policy was issued without permission. There is also no record of contact once monthly payments began or when an annual policy statement was issued. These allegations were first made in November 2014. Because we have not received any new information from Ms. [redacted], our position remains the same that we are not able to provide a refund. If there is additional documentation to support her complaint, we've provided Ms. [redacted] with the name and contact information of an individual in the home office who will be able to assist further. Steve [redacted] Northwestern Mutual Liaison to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am claiming fraud by my Northwestern Mutual Broker, Ryan [redacted], for forging my signature on a Whole Life Policy Contract  assigned to me and dated 03/27/13.Attached is evidence to prove my case.Exhibit A includes copies of my signature from Legal and Govt. assigned documents.Exhibit B includes the signature on the Policy contract, which looks nothing like my Signature.In addition, I am left-handed. It would have been impossible for me to sign these documents in such fashion.Also, there is no written proof of having met with Ryan [redacted] on March 27, 2013.Nothing via email or text, no record of phone calls on that date or leading up to it.In fact, I have record of having been in [redacted] that day preparing to give a [redacted].It would have been impossible to meet with Ryan on the supposed date I signed the contract, as I had my hands full managing a 300+ person event the following day.To conclude, it took Northwestern months to provide me with the contract for my alleged policy.The original copy of the contract they mailed me upon request was for a different policy I had agreed to enroll in. At that point, I requested the CORRECT contract for this policy. This was provided to me a month later…. with a forged signature.Yes, I am claiming fraud. I did not agree to or authorize this Life Insurance policy. My request is to settle with Northwestern for a balance between $12,000 - $17,000 before opening a court law suit.
Regards,
[redacted]

Dear Revdex.com of Wisconsin: On Sept. 30, the home office in Milwaukee mailed a letter to Ms. [redacted]. In our letter, we address several items. When one of our home office members spoke to Ms. [redacted] on Sept. 12, Ms. [redacted] clarified that her concerns are not about Mr. Donahue, but rather Northwestern Mutual and its college intern program. Our college interns are licensed by the states to sell insurance products within those states and they complete pre-licensing requirements. They are essentially full-fledged financial representatives who get an opportunity to build close relationships with clients, analyze financial situations, and make recommendations to help clients address insurance and financial needs. Northwestern Mutual has a training program for our interns consistent with training offered to full-time career representatives. In addition, the office in which the college interns work provide additional support. Many work jointly with more experienced financial representatives and others receive assistance from a team of trained professionals who provide sales support, including analysis of client needs and preparation of customized plans to meet those needs. Our program has been named as one of America’s top 10 internships from 1997 to 2014 on [redacted], a career information website. Our review of the documents pertaining to Ms. [redacted]’s work with Mr. Donahue indicate she discussed with him her desire to provide for her family in the event of her premature death. She also wished to plan for retirement. The primary purpose of permanent life insurance is to provide a death benefit, but it also accumulates cash value over time that can be used. Although Ms. [redacted] states that she should have been offered term insurance because it is a lower cost, term does not accumulate cash and therefore would not have been suitable for retirement planning. When the policy was issued, we provided a contract detailing the terms and conditions as well as premium requirements. Ms. [redacted] had the opportunity to review the policy and under the Right to Return provision, could have returned it for a full refund of premiums for any reason. By choosing to accept, Ms. [redacted] also accepted the insurance protection it provided and Northwestern Mutual accepted its contractual responsibility to provide the benefits detailed. Ms. [redacted] requested that her policy be surrendered and on Sept. 11, it was canceled and she was sent $430.58, which is the cash surrender value. Although Ms. [redacted] may wishes she had handled her insurance planning differently, we cannot conclude that she was unduly pressured or that the policy was misrepresented to her or unsuitable. We now consider this complaint to be closed. Please let me know if there are any further questions or concerns. [redacted] [redacted]  Northwestern Mutual Liaison to the Revdex.com