CE Showroom, Inc.

This company has a hisrtory after reading the reviews regarding selling an item and then canelling the item and attempting to chagre moreClaiming the web site went down and caused an error in pricing an inventorywhen I called they offerd me 15% off if I still wanted to buy the itemeven if you make a mistake I would think as a consumer I would still be entiled to the item, funny how a review from had the exact same situationAlso funny that after I put my order in, revieved order conformation, saw that the cash was debited from my account, I them went back into to buy another one and the message on the site was it was down for maintenanceAs a consumer don't I have the right to capitilize on it even if it was a mistakeThat is the risk of doing busisness, cross yout t's and dot your I's then you would have nothing to worry about right? But instead of honoring the purchase, they offer up an I'm sorry! That's not good enough for meOwn your mistake and honor my purchase pe

I recently ordered an item that was on sale Later that evening, I received and e-mail saying that the server had crashed and caused incorrect inventory My order was not fulfilled and the least you could do for me was offer me a 15% coupon As a customer, I am beyond unsatisfied, and your customer service techs were very rude I believe the item I ordered should be sold at the price I was quoted This is not the first time this has happened and per your reviews, the CE showroom website server seems to crash on a repeated basisI would not recommend CE Showroom to anyone in the future

Hi, We received two orders from Mr*** ** Fimbres II for the total of unit "BGTSRBNAT GLTR TRT BAIT S EGG RNBOW A"on 07/18/Customer informed us that he had received units insteadWe arrange for another units to be shipped on 07/27/via UPS Second Day AirThe tracking
number of 1Zindicates that it was delivered at 3:pm their local time on the same day this claim was opened. Please feel free to contact us, if more information needed. Thank youCE Showroom***

Hi, As we mentioned before and explained to Mr*** *ver the phone, the unit is a software which is not returnable and on top of that, customer contacted us days after he had received the productHowever, there is always a way to fix problems and we recommended customer to contact *** directlyI knew that they would take care of situations like thisIt seems like Mr*** was not able to get his message acrossTherefore, I called *** myself and they are going to take care of himThey opened a case/incidentThe incident number is *** All Mr*** needs to do is to send the unit back to the address below and they will send him the one which is compatible with his unitThe address is: *** *** ***
*** * *** * *** *** ***
*** ** ***Mr*** is welcome to contact us anytime if there is any problem resolving this issue with Lowrance. Best regards, *** ***

This company advertised the item Powerbait Rainbow Salmon a pack of for $dollarsI ordered packs which totaled to $dollarsWe received the packages with just baites in each boxI called the same day I received it to inform them that we received an incomplete orderThey advised me that the advertisement for that item was incorrectThey then told me they would honor the advertising displayed and would ship the item overnight a few hours later they removed the item from the It has now been over a week and have not received anythingI called back and asked where it was and of course they did not ship itThe "manager" sated that it was scheduled for 2nd day delivery which therefore would mean I should have received it a couple of day afterCompletely unprofessionalManager is in no position to have that tittleLegal actions should be taken for advertisement which I have proof ofWhen I told him of the advertising being removed he said that he had

Hi, Please see the attached documents and the link below to ourreturn policy***Like everybody else in this business, we do have a 30-Dayreturn policy and everybody has restrictions on returning digital mediaproducts such as software and moviesHere
at CE Showroom, customer service is ourfirst priority, However, As supporting documents indicate, order was placed on08/06/and was shipped the same dayIt was delivered via USPS on08/10/The first time this customer contacted us on 09/25/telling usthat this software did not work on his unitWe explained that software andmedia are not returnableHowever, we could have made an exception, if hadnotified us when he had received it days agoWe purchase this products fromDistributors which have the same return policyConclusion:Customer contacted us days after he hadreceived the product and it is a softwareNo one accepts return on softwareand mediaIf this customer had contacted us in a timely manner we could havebent the rules a little and accept the returnUnfortunately, the vendor wepurchase this product from is not going to take it back from us either and noone is going to buy a used software Thebest way to handle this is to work with Manufacturer directly to see if theycan make an exceptionPlease feel free to contact us, if moreinformation needed Thank you, *** ***

As I explain over the phone and you see on the image provided by customer, the $is the total price including the shippingThe shipping of this $item would cost us way more than $As you know, there has been no intentions of advertisement or misleading our customersThis was an honest mistake and we had immediately informed the customer, apologized and offered him 15% off plus free shipping Pleases see the attached email and screenshotAs you see in the screenshotHis order was placed at 8:amWe noticed this issue and refunded his order at 9:35amWe wrote and sent the attached email at 9:51am offering him the coupon code *** for 15% off any purchaseWe provided the solution and tried to work with him before he contacted usHe is still able to use the same coupon code. Please feel free to contact us, if more information needed. Thank you *** ** ***CE Showroom, Inc.www.ceshowroom.com

As with most consumers we don't record or tape conversations for purchases. We rely on the company to reputable and stand behind what they tell the consumer. I was told before I purchased this product that it worked on all HDS *** units and this was not accurate. When a called on 9/25/and spoke with *** he told me the same thing. I also called on 10/01/the lady I spoke with read the exact same statement from her computer that this product works with all HDS *** units. So they gave me information twice because *** technical support says it does not work with all HDS units and mine is one it does not work with. All they need to do is look at the description of the product in their system and they can see they provided me with incorrect information and I bought this product based on their information.

I placed an order online with CE Showroom.com, for two (2) In-Line Blowers (part#CWR31480) on 9/1/for a total of $(w/shipping)I received the blowers on 9/8/The box that was used to ship the blowers was unharmedHowever, the box that contained the blowers, as well as the blowers themselves were damagedThis leads me to believe that the blowers were damaged before they were packed into the shipping boxI am not sure how this was overlooked, as the original boxes that the blowers were in, were clearly damagedThe following morning, 9/9/16, I sent an email with photo attachments of the damaged boxes and blowersI requested assistance to have the blowers replacedI received an email later that evening from CE Showroom’s Customer Relations Manager stating their concern and apologies then asked if I wanted a refund or replacementI replied back reiterating that I was requesting replacementsI did not receive a reply backBy 9/13/I re-contacted the vendor requesting

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Below is an account of what happened for reference I received a response to my inquiry about overnight shipping later that afternoon, 9/28/16, after I had filed my complaintThe service representative expressed their concern and said that overnight shipping is possible if I would place another order and request the overnight optionThen they will work out a return creditI had already left the office for the day and I was out of the office the following day, 9/29/16, on business travelSo I was not able to respond that I had no desire to spend more moneyI received a phone call from another representative on 9/29/16, while on aforementioned business travelThe rep explained to me that CE Showroom was not at fault for the shipment or packaging of the blowers, as these were shipped directly from the manufactureIm a little confused by this since the label shows that it was delivered from their Rocklin, CA addressThe rep also suggested that I receive a refund vsrequesting another replacement blower, because he could see the manufacture no longer had these in stockWhich, again Im confused why one rep would request that I place another order when they have the ability to see that it is no longer in stockInstead the rep suggested that I purchase these from AmazonI was not able to give the rep a decision at the moment because I wanted to discuss this further with my coworkersThe following day, 9/30/I called the rep back and asked that he proceed with the refund and we would purchase the additional blower from AmazonI also requested a return label to ship the defective blower backThe return label and a full refund were promptly issued later the same day, 9/30/

I am rejecting this response because: It is a statement it was not advertised as $with $shippingSee attached There was never a threat to harrass via social media, I said I would take to social media to make other customers aware Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not Its not the first time based on a review I read that the same thing has happened The manufacture *** when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct

Hi, It was nice talking to you over the phone. We are so sorry to hear that you had to go through this troubleHere at CE Showroom, customer service is our first priorityWe have issued a full refund back to your account without any need to return both working and defective itemsPlease
accept our sincere apologies for any inconvenience this might have caused youWe hope to be able to serve you better nest timeBest regardsCE Showroom, Inc

As with most consumers we don't record or tape conversations for purchases. We rely on the company to reputable and stand behind what they tell the consumer. I was told before I purchased this product that it worked on all HDS *** units and this was not accurate. When a called on 9/25/and spoke with *** he told me the same thing. I also called on 10/01/the lady I spoke with read the exact same statement from her computer that this product works with all HDS *** units. So they gave me information twice because *** technical support says it does not work with all HDS units and mine is one it does not work with. All they need to do is look at the description of the product in their system and they can see they provided me with incorrect information and I bought this product based on their information

Hi,? We received two orders from Mr*** ** Fimbres II for the total of unit "BGTSRBNAT GLTR TRT BAIT S EGG RNBOW A"on 07/18/Customer informed us that he had received units insteadWe arrange for another units to be shipped on 07/27/via UPS Second Day AirThe tracking
number of? 1Zindicates that it was delivered at 3:pm their local time on the same day this claim was opened.? Please feel free to contact us, if more information needed.? Thank youCE Showroom***

Our company has earned over 40,positive feedbacks in last few years and customer service has always been our first priorityIn this case, a $item was priced at $with $shipping due to a computer glitchWe came to office at 8:am and noticed the problemWe immediately issued
a full refund, send an apology email and offered him a 15% discount on his future purchasesHe called us back demanding to give him the product for free or he was going to use the social media to harass usOnce again, we explained that this was an honest mistake and we offered him the product at our cost plus free shippingHe was not going to compromise in any shape and kept threatening us to either give him the product for fee to he would leave negative feedbacks for usI even offered him 15% off our cost plus free shipping to keep him satisfied but he did not accept itHe wanted to get a $item for free just because our server had crashedHe did not care if we apologized and did all we could to work with him.?

Hi,? As we mentioned before and explained to Mr*** *ver the phone, the unit is a software which is not returnable and on top of that, customer contacted us days after he had received the productHowever, there is always a way to fix problems and we recommended customer to contact *** directlyI knew that they would take care of situations like thisIt seems like Mr*** was not able to get his message acrossTherefore, I called *** myself and they are going to take care of himThey opened a case/incidentThe incident number is *** ? All Mr*** needs to do is to send the unit back to the address below and they will send him the one which is compatible with his unitThe address is:? *** *** ***
*** * *** * *** *** ***
*** ** ***Mr*** is welcome to contact us anytime if there is any problem resolving this issue with Lowrance.? Best regards,? *** ***

Bad customer service STAY AWAY. R***f

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Below is an account of what happened for reference.  I received a response to my inquiry about overnight shipping later that afternoon, 9/28/16, after I had filed my complaint. The service representative expressed their concern and said that overnight shipping is possible if I would place another order and request the overnight option. Then they will work out a return credit. I had already left the office for the day and I was out of the office the following day, 9/29/16, on business travel. So I was not able to respond that I had no desire to spend more money. I received a phone call from another representative on 9/29/16, while on aforementioned business travel. The rep explained to me that CE Showroom was not at fault for the shipment or packaging of the blowers, as these were shipped directly from the manufacture. Im a little confused by this since the label shows that it was delivered from their Rocklin, CA address. The rep also suggested that I receive a refund vs. requesting another replacement blower, because he could see the manufacture no longer had these in stock. Which, again Im confused why one rep would request that I place another order when they have the ability to see that it is no longer in stock. Instead the rep suggested that I purchase these from Amazon. I was not able to give the rep a decision at the moment because I wanted to discuss this further with my coworkers. The following day, 9/30/16 I called the rep back and asked that he proceed with the refund and we would purchase the additional blower from Amazon. I also requested a return label to ship the defective blower back. The return label and a full refund were promptly issued later the same day, 9/30/16.

Our company has earned over 40,000 positive feedbacks in last few years and customer service has always been our first priority. In this case, a $500.00 item was priced at $0.00 with $9.00 shipping due to a computer glitch. We came to office at 8:00 am and noticed the problem. We immediately issued...

a full refund, send an apology email and offered him a 15% discount on his future purchases. He called us back demanding to give him the product for free or he was going to use the social media to harass us. Once again, we explained that this was an honest mistake and we offered him the product at our cost plus free shipping. He was not going to compromise in any shape and kept threatening us to either give him the product for fee to he would leave negative feedbacks for us. I even offered him 15% off our cost plus free shipping to keep him satisfied but he did not accept it. He wanted to get a $500.00 item for free just because our server had crashed. He did not care if we apologized and did all we could to work with him.

I am rejecting this response because: It is a false statement it was not advertised as $0.00 with $9.00 shipping. See attached.  There was never a threat to harrass via social media, I said I would take to social media to make other customers aware.  Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not.  Its not the first time based on a review I read that the same thing has happened.  The manufacture [redacted] when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct.