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Reviews Celeb16

Celeb16 Reviews (23)

Review: I ordered my bridemaid dresses through them April 6th 2015, the order stated delivery would be 4 weeks, it has now been 8 weeks, I have emailed them mulitple times and no one will email me back. I need to know where my dresses are atDesired Settlement: I want contacted by the end of this week by the company and I want to know the status of my order. thank you

Review: I ordered a dress for my wedding over 2 months ago and I never received it, or even a shipping email. The shipping time + tailoring time was less than a month. I attempted contacting them through many methods, such as emailing their support email, or filing a complaint through their website, and even sent them a message on their official Facebook page. All attempts to contact have been ignored for over a week, when they say they will reply within 2 days. This is ridiculous. They kept the money and never sent the dress.Desired Settlement: I must either receive my order within the next month, or a full refund ASAP

Review: The dress sent was way smaller than a size 4. I contacted the customer service after multiple attempts to contact them.They agreed to redo the dress for an additional free of $35. I sent an approval email stating they had my approval to charge my paypal account the additional $35 exchange fee., I have not heard back from the company in over 2 weeks, since I sent the approval email.. I need the dress ASAP for a wedding in mid July. I've called and emailed numerous times, to no avail. The company is not abiding by their exchange policy and has ignored my attempts to contact them.Desired Settlement: I would like the correct sized dress sent with my updated measurements. I would also like to send the incorrect dress back to the company for a full refund. I need the dress by the end of June, for a wedding.

Review: I ordered a bridesmaid's dress from the celeb16 website on March 29th, with an additional $20 shipping charge to ensure that the dress would arrive before the wedding I am to be a part of. According to the website, tailoring the dress can take about two weeks, and my selected shipping option should then deliver it within 3-5 days. I believe, given this calculation, that at the latest I should have recieved my dress by April 22nd.

I have now spent at least ten days trying to get in contact with their customer service to tell me what the status of my order is,whether it was ever sent, and to ascertain any information to assure the bride of whether I will have the dress on time or not. The wedding is May 31, which is coming fast, and this is an urgent matter to which I have gotten no response but an automated "we received your message and will reply soon" email. The bride herself then contacted them herself with my order number and was told the item would be shipping yesterday (May 19th), and that they would send a tracking number, which neither ofus has received.

If this is truthful, and the dress somehow arrives on time, I have still been grossly overcharged for false shipping time, and left completely in the dark by their customer service.The order number for the dress is [redacted]Desired Settlement: From this company, I demand either my dress in a timely fashion (delivered to me on May 30th at the latest) with a full refund for the expedited shipping, or notification that the dress will not arrive on time and a full refund for the entire order, so the bride and I can figure out a plan B.

Review: I have contacted the company more than once asking where my order is as they said it would ship within 2-3 weeks and that was 4 months ago. I still haven't received the item so I requested a refund and the company is no not responding to me. They wont tell me the status of my order or any details.Desired Settlement: I would like the dresses... But if that isn't possible I'd like a full refund.

Review: I have attempted to contact this company multiple times regarding a dress I ordered back in April. Initially, I received an email confirmation containing my shipping information. The estimated time for the shipment of the dress was between 7 to 21 business days. Its be over 3 months. I still have not received the dress I ordered for my wedding. I have been emailing the company in an attempt to get a refund for my purchase or at least an explanation. They company has neglected to respond to any of my emails or voicemails regarding this matter.Desired Settlement: I would like full refund for my order due to the fact that I did not receive the product I ordered for my wedding. Furthermore, with me not receiving the dress I ordered. I unfortunately had to buy another dress for my special occasion.

Review: On April 21, 2015 I ordered 4 bridesmaid dresses online from Celeb 16. I immediately received an invoice and confirmation that indicated tailoring would take 14 days and shipping 14-21 days. It stated I would be able to track the item as they were completed and shipped. It has now been 25 days since I have ordered. Ten days ago, I started emailing the service department requesting a status update on the order. I have sent 5 emails and not received a single reply. I have called and left 4 voicemails to a non-identifying phone number that is suspicious to say the least. We have a wedding coming up and I wish to obtain a full refund and purchase the dresses elsewhere.Desired Settlement: I wish for a refund for the purchased product that I ordered but has not been delivered.

Review: I ordered five bridesmaid dresses from this company's website. They never delivered the product and have not responded to any of my inquiries regarding the status of the delivery.Desired Settlement: My wedding is coming up and I need the dresses by next week. If they are not going to send me the dresses, then I would like a full refund.

Review: I bought a maid of honor dress for my best friend's wedding. I bought the dress knowing they custom sew them. I looked at the size chart on the page for my dress and measured myself according to their measurements. I knew a size 10 would fit, so I ordered one. I eagerly waited for about a month for my dress to come in the mail. Then it finally did!

I ripped off the packaging and instantly put the dress on only to discover it won't zip. Looking at it further, I realize that the dress is NOT at the natural waist as advertised, but cut more like a petite. Actually, the waist sits ON my breast, no where near my waist. It also does not hit at the knee (as the description said), but above mid thigh. I am not tall nor do I have a long torso. I measured the whole dress and discovered it is almost 3 inches shorter than what the website said it would be. I emailed customer service for a refund. [redacted] at customer service has basically told me they will not, under any circumstances, take my dress back, even though it is not sewn to the measurements on the site. When I complained that it is not right, I was told that those measurements are for the "normal" dress (whatever that is) and my dress would not necessarily fit the measurements that the put on the page with the dress.

After I once again said the dress is not as described on their website, I have yet to get another email from them.Desired Settlement: I just want a refund for my dress, as I have asked for several times. I am more than willing to send the dress back to them.

Review: I ordered a dress on March 25, 2015. They never sent the dress. I sent a couple of emails to them, but they never responded. On May 11, 2015, I sent them a cancellation order because I never received a response about the shipment of my order. As of July, I still have not heard from them.Desired Settlement: I want my money refunded to me as soon as possible.

Review: I ordered a custom made dress from this company on July 8th per my measurements. The dress was received 14-21 days later and disappointingly looked nothing like what I ordered. I contacted the company several times the same week after I received the dress and received no response. Since I purchased using paypal I opened a dispute with them as well. The dispute with paypal prompted the company to contact me within hours, stating the never received my original complaint. I was asked to send pictures via email to show the defective dress and all of my concerns with the dress. The pictures were sent on 08/18/14 on 08/24/14 I received a response stating that per their quality department they were in agreement that the dress was not up to par. I was promised a refund in 3-5 days upon receipt of the tracking number for the package. I mailed the item back to their Hong Kong office which cost an additional $21 per their instructions and emailed them the tracking number. I have since then sent several emails about not receiving the refund, someone named Lia (no last name) response and sometimes days go by before I receive a response. She continues to promise a refund stating that she processed it. This has yet been credited to my paypal account. I feel like I have been scammed.Desired Settlement: I would like a full refund of $89.29 which I paid for the dress and honestly for all of the issues with this company I would also like to be reimbursed for the $21.00 I spent to return the dress. I have pictures and all of my communications with this [redacted] person

Review: I ordered a dress from this company on March 13, 2015. They said it could take up to 60 days to receive my dress. As of May 30, 2015 I still have not receive the product. I have emailed their customer service department numerous times over the course of the last couple weeks. Their website says they will respond to emails within one day but I have not heard anything back from them. They have a phone number that only leads to a voicemail box and I have left messages but have not heard back from that either. Finally, in an effort to get ahold of anyone, I posted a comment to a picture they posted on their Facebook page asking them to please contact me about my order. Now there are multiple others who have commented on their Facebook page about the exact same issue. They have ordered things they have not received but have been charged for and they can not get anyone to respond to their inquiries either.Desired Settlement: I want my dress to be shipped immediately or I want a complete refund!

Review: 1) the dress advertised on their website was not the same dress received

2) bridesmaid dress took 37 business days to receive. According to their website it should have taken 18-28 days. It was received 2 days before the wedding.

3) the dress was several sizes too small

4) they would not provide a telephone number to discuss the issues with the dress. They will only make contact by email. And just recently have stopped all communications and will not reply to any emails sent.

5) will not address the fact that they sent the wrong dress

6) according to their return/exchange policy, wrong color and size are eligible for a refund, but they are not offering a refund.

7) due to the the dress being the wrong color and too small it could not be worn for the wedding and had to purchase another dress at the last minute that did not match the other bridesmaid's dress. Had to spend more money on a new dress than what was paid for the dress ordered by celeb16.comDesired Settlement: A 100% refund and for them to stop conducting business as they do. And if they want their dress back they will have to arrange for a pick up.

Review: I ordered a bridesmaid dress on April 29th, 2015. Tailoring period was supposed to be 14 days, then shipping time 7-21 working days. The money for the dress came out of my checking account. I waited until the 14 tailoring and the 21 working days to check my order status. When I checked the shipping progress, the order said it was delivered on April 22nd, 2015 which was 7 days before I even ordered my purchase. I've contacted Celeb 16 6 times by email and a few by telephone, which is a voicemail only operation. I believe this is very unprofessional, especially when it's for a special occasion like a wedding.Desired Settlement: I want a full refund.

Review: I ordered this dress for my daughter for her sister's wedding on April 3, 2015. I paid via Visa Debit Card. Based on the online listed manufacturing time of 14 days, the dress should have been done on April 23, and shipped on April 24. On April 20, I sent an email asking the status of the order. I received an email back on April 22, stating it would be shipped April 24 or 25. I have received no confirmation of shipment, nor have received no reply to my email inquiries on April 27, 28, and 30, and phone calls on April 29 and May 1. I feel that their advertising is false. Now, I have to find another dress for my daughter. I would like a full refund of my daughter's money so she can get another dress for the June 13 wedding. Very unprofessional and extremely poor customer service along with false advertising.Desired Settlement: Full refund to my daughter's credit card...no other settlement is acceptable at this point.

Review: I ordered a bridesmaids dress from Celeb16 on May 6th. I am still awaiting arrival of product that has been paid for. I have called at least twice, emailed numerous times & still have yet reached someone & have not received a response to any of my emails from their customer service. Highly disappointed, as I need this dress for a wedding. I expect full refund, $69.99 ASAP, as I still need to find & pay for another dress.Desired Settlement: I need this resolved by July 10, 2015.

Review: I ordered a dress for my wedding , and paid for it, and it has not arrived yet and my wedding is saturday, I want my money backDesired Settlement: My money returned

Review: I placed 2 separate online orders for my 6 bridesmaids with this company, one for 5 dresses $279.96 on April 25th and he last dress for $66.49. They processed in my account $284.60 and $67.15, but I didn't think much of this and assumed it was processing fees or something. They told me that they would take 14 days to process and up to 21 to get to me. They have still not been sent out and I have sent 5 emails and called their office to the company to figure out the status of my order and why it hasn't been sent out. They have not contacted me back at all and it has been over a month.Desired Settlement: I would like to no longer get these dresses since I have had such horrible service and would just like my money back.

Review: I ordered a jr bridesbaid dress on May 9, 2015 from Celb16.com. It was a custom made dress order (order# [redacted]9, Saphire Style Grey Hitched Dress Bridesmaid Dresses SAP126 in darker grey). The total paid was $115.76 ($40 of that was for expedited shipping and handling). The charge was paid through PayPal. On the new order confirmation page from Celeb 16, it states tailoring period: 14 days and shipping time: FedEx 3-5 working days. The date of my daughter's wedding is July 25, 2015 and pre-wedding photos are approaching. I have emailed sales and service links on Celeb 16.com website and phoned the phone # [redacted] a few times. I phoned them on June 8, June 17 and June 18 and all you can leave is a voice message. I emailed them on June 8 & June 14 regarding the order and wanting to know the status. I have not received response emails to my inquiries other than Celeb16 got my emails. I have nor received a phone call either regarding order status.Desired Settlement: I hope the order arrives anytime for my daughter's wedding. I would like Celeb 16 to contact me and at least let me know how the order is coming and an expected time of arrival with a tracking #. If this dress doesn't show soon, we are going to have to find a different dress. I paid for the order to be expedited and it was not. I should be refunded for that. I just would like the dress. It has been 6 1/2 weeks tomorrow since order was placed & order should have taken 19 days total. This was a second order due to original dress coming too small. The first order was paid for separately and a different order.

Review: My dresses should have been here over a month ago and I still haven't recieved them and no one will contact me. I paid for them in February and now I am just at a loss. I have emailed multiple times I have tried to call. No one will help me.Desired Settlement: I either need my dresses or my refund. I am now going to have to order other dresses if they don't get to me.

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